Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
April 2004
We declare that Center for Better Hearing Aids HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #403
(510) 371-5913
190 El Cerrito Plaza
El Cerrito, CA 94530
Center For Better Hearing Aids’ staff

Center For Better Hearing Aids is an El Cerrito-based hearing health care provider that sells, repairs, and maintains a wide range of hearing instruments and related equipment. By offering sensitive consultation services and cutting-edge hearing technology, the company strives to improve the quality of life for its patients and their families.

Center For Better Hearing Aids believes in educating its patients—it uses a video otoscopy process that allows them to see their ear damage firsthand, and it provides extensive information after every appointment. The company can repair and maintain most makes and models of hearing devices, and it offers a 60-day, 100 percent refundable trial period for all recommended hearing products.

Company Philosophy

“We carefully evaluate the needs of our patients and recommend the best products and services to meet their hearing needs. We provide each of them with a caring, responsive consultation with licensed hearing health care providers. By actively pursuing the latest advancements in hearing care, we’re able to better serve our patients and help them achieve the maximum benefits of their hearing aids.”

Serving Albany, Berkeley, El Cerrito, Kensington, El Sobrante, Emeryville, Richmond, Pinole, Oakland, San Pablo, Orinda, Lafayette and Walnut Creek.

Free Evaluation
Consultation
Video Otoscopy
Device Sales
Repairs
Maintenance Industry Updates
Seminars
Spanish & Mandarin Spoken

GN ReSound
GN ReSound
Oticon
Oticon
Phonak
Phonak
Rexton
Siemens
Siemens
Starkey/NU-EAR
Unitron
Unitron
Widex
Widex

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hearing aid companies that have earned the prestigious Diamond Certified award. In addition to focusing on customer satisfaction, Center For Better Hearing Aids concentrates on improving the quality of its patients’ lives and, consequently, the lives of their loved ones. The company...

Frequently Asked Questions

Q: As a new user of a hearing aid, what can I expect?
A: "It depends on many factors, including your particular kind of hearing loss. At the very least, hearing in quiet and moderate-noise backgrounds should improve, the hearing aid itself should be comfortable, and your own voice should sound ‘acc...
Q: How long will it take to adapt to my hearing aid?
A: "Hearing aid adaptation varies with each individual. Some people adapt to them right away; others take longer. In every case, we carefully monitor the progress by seeing the patient as often as needed and making adjustments accordingly."
Q: What do I need to know about feedback noise?
A: "Feedback isn’t much of an issue anymore. Today, we have digital feedback management systems that are effective in canceling out the pathways of acoustic feedback."

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Industry Info

When looking for a hearing aid provider, choose one that offers a variety of products from major manufacturers.
“There are a few well-known companies promoting hearing aids with their names on them, but they aren’t the actual manufacturers,” explains Gregory Free, owner of Center For Better Hearing Aids in El Cerrito. “Those companies buy from a single...
Findings based on statistically reliable research from 298 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 298

Diamond Certified Qualification

Based on 298 customer surveys, we declare
Center for Better Hearing Aids
has passed all rating steps and has earned
The Diamond Certified Award
No. 403
Continuously qualified since April 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Marvin K. Verified Customer Name
"The people there are wonderful. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Center for Better Hearing Aids
190 El Cerrito Plaza
El Cerrito, CA 94530
(510) 371-5913
(510) 526-3764 fax
DCID5105263824

Mon – Sat: 9am – 5:30pm

Serving Albany, Berkeley, El Cerrito, Kensington, El Sobrante, Emeryville, Richmond, Pinole, Oakland, San Pablo, Orinda, Lafayette and Walnut Creek.

Gregory Free, President
19
6
HA-3689
Liability Insurance, Workers' Compensation
American Conference of Audioprosthology (ACA)
2001
Free Evaluation, Consultation, Video Otoscopy, Device Sales, Repairs, Maintenance Industry Updates, Seminars, Spanish & Mandarin Spoken
GN ReSound, Oticon, Phonak, Rexton, Siemens, Starkey/NU-EAR, Unitron, Widex
1,000
All
Lifetime Free Office Visits for Hearing Aid Service, Testing and Adjustments
18-Month No Interest Payment Plan Available

Photo & Video Gallery

Survey Responses For

Center for Better Hearing Aids

Center for Better Hearing Aids: Average 9.3 out of 10 based on 298 unique customer surveys of customer satisfaction.
Marvin K. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great customer service. They are helpful. "

"The people there are wonderful. "

Janet H. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would refer them and have to my friends before."

"They are very professional, and they are specialists in hearing aids."

Sharon D. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If they have insurance it's good, otherwise, it's expensive. A friend of mine referred me to go there after a good experience. I have been going every 6 months for three years. "

"I like that I can go every 6 months. "

Elijah B. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice, and they won't lead you in the wrong direction. "

"They are courteous."

Steven K. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. I have already actually."

"They have helped me. I'm so delighted with them. They have made it easier to hear."

William E. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to others."

"They're convenient, nice, and close to my house. I guess they are reasonably priced. "

Mary M. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd tell others to go there. They are great. They actually care about people and their hearing."

"I liked the service."

Sidney G. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The doctor moved to Los Angeles. They were good about the cost upfront. I know Costco was just the same with some cheaper options, but then again, they don't offer the full service as Center for Better Hearing Aids does. They didn't try to steer me towards a specific brand rather they gave me a consultation based off of my lifestyle. There is a lot of reading you can do with a book that the doctor did from there, but I forget the title. I'm an auto mechanic, and the hearing aid helps me hear things I have never heard before, even when I had great hearing. I used them mostly because there was parking available that I didn't have to pay for."

"They didn't waste time. You can watch them to see what they are doing to complete your repairs. They have a set up where you can watch your read outs and where your range of hearing loss is. The technician cleans your ears with a device that has a camera so you can see it on the computer. They clean your ears professionally. I have been to a couple of places for cleaning, and they are the best. They recently got a new technician, and she is good. They are friendly. "

Sharon R. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They work okay. I would love something more advanced. It's 2017 and you would think they would have come up with something by now."

"Mary is great."

Mona C. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you need a hearing aid, I would recommend them. "

"Professional, and you know they are patient. They speak with their customers at long length if needed. I'm there regularly for batteries and such. I like the business."

Margaret P. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really know their stuff and tailor your product to the needs of your lifestyle. "

"They were willing to work with me on the important specifics."

Shirley T. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I felt like they were a solid company. I would refer people if they needed a good place to go."

"I would say the professionalism of the doctor"

Robert G. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought the service and price were great. "

"I thought the doctor was very conscientious. I have good hearing now."

Jack O. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best. They are very supportive of their clients on an ongoing and long lasting basis. "

"I like the quality of the providers, their expertise, and the state of the art equipment."

Caroline S. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that you can get instant service from them for any difficulties that you have."

"They are very quick to respond and have come to my rescue more than once."

Donna D. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great. I have no complaints about any of the services I've received. Greg's skills are extraordinary. He is consistent and careful to follow-through on each of my issues. The place is really great."

"Greg is the best. "

Doris K. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go there, and they'll fix you up. I'm happy with my product."

"I like that they listen to me, tell me what I need, and then fix whatever is problematic."

Emily F. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know that you are an individual, and they cater to your specific needs."

"I like their follow-up."

Grace D. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seemed to be very competent and good to deal with."

"I liked their overall competence and the quality of the work. I was quite satisfied."

James B. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, thorough, and they take good care of their clients."

"I liked the personal service I received. Also, they are attentive and have excellent technical knowledge. It's a good place to be."