Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
April 2004
We declare that Center for Better Hearing Aids HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #403
(510) 371-5913
190 El Cerrito Plaza
El Cerrito, CA 94530
Center For Better Hearing Aids’ staff

Center For Better Hearing Aids is an El Cerrito-based hearing health care provider that sells, repairs, and maintains a wide range of hearing instruments and related equipment. By offering sensitive consultation services and cutting-edge hearing technology, the company strives to improve the quality of life for its patients and their families.

Center For Better Hearing Aids believes in educating its patients—it uses a video otoscopy process that allows them to see their ear damage firsthand, and it provides extensive information after every appointment. The company can repair and maintain most makes and models of hearing devices, and it offers a 60-day, 100 percent refundable trial period for all recommended hearing products.

Company Philosophy

“We carefully evaluate the needs of our patients and recommend the best products and services to meet their hearing needs. We provide each of them with a caring, responsive consultation with licensed hearing health care providers. By actively pursuing the latest advancements in hearing care, we’re able to better serve our patients and help them achieve the maximum benefits of their hearing aids.”

Serving Albany, Berkeley, El Cerrito, Kensington, El Sobrante, Emeryville, Richmond, Pinole, Oakland, San Pablo, Orinda, Lafayette and Walnut Creek.

Free Evaluation
Consultation
Video Otoscopy
Device Sales
Repairs
Maintenance Industry Updates
Seminars
Spanish & Mandarin Spoken

GN ReSound
GN ReSound
Oticon
Oticon
Phonak
Phonak
Rexton
Siemens
Siemens
Starkey/NU-EAR
Unitron
Unitron
Widex
Widex

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hearing aid companies that have earned the prestigious Diamond Certified award. In addition to focusing on customer satisfaction, Center For Better Hearing Aids concentrates on improving the quality of its patients’ lives and, consequently, the lives of their loved ones. The company...

Frequently Asked Questions

Q: As a new user of a hearing aid, what can I expect?
A: "It depends on many factors, including your particular kind of hearing loss. At the very least, hearing in quiet and moderate-noise backgrounds should improve, the hearing aid itself should be comfortable, and your own voice should sound ‘acc...
Q: How long will it take to adapt to my hearing aid?
A: "Hearing aid adaptation varies with each individual. Some people adapt to them right away; others take longer. In every case, we carefully monitor the progress by seeing the patient as often as needed and making adjustments accordingly."
Q: What do I need to know about feedback noise?
A: "Feedback isn’t much of an issue anymore. Today, we have digital feedback management systems that are effective in canceling out the pathways of acoustic feedback."

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Industry Info

When looking for a hearing aid provider, choose one that offers a variety of products from major manufacturers.
“There are a few well-known companies promoting hearing aids with their names on them, but they aren’t the actual manufacturers,” explains Gregory Free, owner of Center For Better Hearing Aids in El Cerrito. “Those companies buy from a single...
Findings based on statistically reliable research from 273 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 273

Diamond Certified Qualification

Based on 273 customer surveys, we declare
Center for Better Hearing Aids
has passed all rating steps and has earned
The Diamond Certified Award
No. 403
Continuously qualified since April 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Jack O. Verified Customer Name
"I like the quality of the providers, their expertise, and the state of the art equipment."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Center for Better Hearing Aids
190 El Cerrito Plaza
El Cerrito, CA 94530
(510) 371-5913
(510) 526-3764 fax
DCID5105263824

Mon – Sat: 9am – 5:30pm

Serving Albany, Berkeley, El Cerrito, Kensington, El Sobrante, Emeryville, Richmond, Pinole, Oakland, San Pablo, Orinda, Lafayette and Walnut Creek.

Gregory Free, President
19
6
HA-3689
Liability Insurance, Workers' Compensation
American Conference of Audioprosthology (ACA)
2001
Free Evaluation, Consultation, Video Otoscopy, Device Sales, Repairs, Maintenance Industry Updates, Seminars, Spanish & Mandarin Spoken
GN ReSound, Oticon, Phonak, Rexton, Siemens, Starkey/NU-EAR, Unitron, Widex
1,000
All
Lifetime Free Office Visits for Hearing Aid Service, Testing and Adjustments
18-Month No Interest Payment Plan Available

Photo & Video Gallery

Survey Responses For

Center for Better Hearing Aids

Center for Better Hearing Aids: Average 9.3 out of 10 based on 273 unique customer surveys of customer satisfaction.
Jack O. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best. They are very supportive of their clients on an ongoing and long lasting basis. "

"I like the quality of the providers, their expertise, and the state of the art equipment."

Caroline S. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that you can get instant service from them for any difficulties that you have."

"They are very quick to respond and have come to my rescue more than once."

Donna D. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great. I have no complaints about any of the services I've received. Greg's skills are extraordinary. He is consistent and careful to follow-through on each of my issues. The place is really great."

"Greg is the best. "

Doris K. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go there, and they'll fix you up. I'm happy with my product."

"I like that they listen to me, tell me what I need, and then fix whatever is problematic."

Emily F. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know that you are an individual, and they cater to your specific needs."

"I like their follow-up."

Grace D. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seemed to be very competent and good to deal with."

"I liked their overall competence and the quality of the work. I was quite satisfied."

James B. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, thorough, and they take good care of their clients."

"I liked the personal service I received. Also, they are attentive and have excellent technical knowledge. It's a good place to be."

Jonathan T. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are up to date with the best technology, and they offer many different options and prices. Very smart, very knowledgeable, and very good bedside manner "

"I liked their bedside manner. They treated me so nicely."

Josh C. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very competent and provide very diligent service. I am grateful for them."

"I like the competence of the staff."

Natalie C. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good place to go. They are knowledgeable about hearing aids."

"I like the location and the knowledge of the staff."

Patricia B. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very helpful, and they know their stuff. I have always had satisfaction."

"They are very helpful. If I need something, I can just drop in. There may be a wait, but I don't mind, and I always pick up a chocolate."

Sharon F. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you want someone who is fair and pays attention to your needs, go see Greg."

"I like that they are accessible and responsive to my needs."

Stephen L. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go there, and use them. "

"I really like the personal service. They make it possible for me to hear my son."

Suzanne R. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They take really good care of people with hearing problems. They know how to diagnose problems and how to fix hearing aids. They are the only place I've known to do preventative maintenance every 6 months for the life of the hearing aid."

"I like the friendly, knowledgeable staff."

Vivian K. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been satisfied with them. Josh took care of my problem."

"Josh was very helpful. He fixes my problems with ease."

Ann M. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have a hearing problem, go there."

"They seemed to know what they were talking about. They're the ones who found the screw that was loose in my ear that another hearing place didn't tell me about. They're up to date there. They are so together. They had equipment that enabled them to see that I had a screw in my ear. They know all about the different hearing aid companies, and they figured out what I needed most."

Blake F. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them all the time."

"Patient focus rather than product focus, and they have a variety of products for sale. There are a lot of hearing aids available, so I can be fitted with the right one for me."

Elizabeth B. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"I liked the hearing aids that I got."

Evelyn R. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like them, because they're always there for you and ready to help if I need cleaning or an adjustment. They're knowledgeable, and they know what they're doing."

"All of the staff seems to be very helpful. I think that every person has a unique problem, and they've been able to help me with mine."

Florence P. Verified Center for Better Hearing Aids Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I happen to have a very good technician Greg, and we have a good rapport between us. He was very kind and helpful. I recommend them."

"I like the way that they take their time with me. Whenever anything happens I go back, and Greg is very good about waiting on me, making sure I feel okay, and fixing the problem. He's very good and very gracious about it. I don't think I would have a hearing aid if it wasn't for him. He was so kind, and he didn't make me feel crazy for asking some of the questions that I asked."