Diamond Certified Company Report

CastleLite Block, LLC

Diamond Certified Company Report

CastleLite Block, LLC

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 159 VERIFIED CUSTOMERS i

Charlotte K.

VERIFIED CastleLite Block, LLC CUSTOMER

1 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very impressed. They were professional, and they did the job quickly and very nicely.

I liked how efficiently and how beautifully they did the work. We were really happy with it.

Tom S.

VERIFIED CastleLite Block, LLC CUSTOMER

2 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked that they manufactured brick and block. You want to go to the source, and they have it. I like going to the manufacture, and the two times that I have used them, I ordered enough block that it really paid to deal with someone like that. They were also able to deliver it, and it was really good.

Everybody in there takes care of you. They do a good job, and they know their business well.

Frank W.

VERIFIED CastleLite Block, LLC CUSTOMER

3 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

There was some good attention to detail, and the finished work was exactly what we talked about. I was very happy with the whole process.

I was very happy with the whole thing. I think the patio looks beautiful. They helped us pick the stuff out. It looks very good, and I am very happy.

Read All 159 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jay Magstadt, Operations Manager

CastleLite Block, LLC manufactures and installs paving stones, masonry units, and Green paving products for residential and commercial clients throughout Northern California. In addition to its onsite installation capabilities, the company maintains a factory showroom in Danville so customers can see firsthand applications of its products.

Operations Manager Jay Magstadt says one of CastleLite Block’s most important attributes is its ability to handle both the manufacturing and installation sides of paving stone work. “As a manufacturer-installer, we’re able to control our products from beginning to end, which allows us to maintain excellent customer satisfaction. We’re the only paving stone manufacturer that sells directly to its clients, and that makes a big difference in terms of the quality and appearance of our installations.

CastleLite Block’s highly experienced installers are trained in a variety of cutting-edge installation techniques, including the use of filter fabrics and extra base materials to keep driveways from settling, the use of concrete borders to prevent edge pavers from shifting, and more. “These methods ensure our clients are completely satisfied with their new backyards, patios and driveways,” says Mr. Magstadt. "We don't just sell paving products—we sell experiences."

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON CastleLite Block, LLC

COMPANY CONTACT
Locations

Northern California
including San Francisco
San Jose
Oakland
Santa Clara
Sacramento
Sonoma
Monterey
Palo Alto
Berkeley & Novato

Get Directions
SERVICES PERFORMED

Paver Manufacturing & Installation
Masonry Units
Green/Design

BRANDS Supported
  • Keystone

DIAMOND CERTIFIED RESEARCHED ARTICLES ON CastleLite Block, LLC

Company Profile

CastleLite Block, LLC manufactures and installs paving stones, masonry units, and Green paving products for residential and commercial clients throughout Northern California. In addition to its onsite installation capabilities, the company maintains a factory showroom in Danville so customers can see firsthand applications of its products.

Operations Manager Jay Magstadt says one of CastleLite Block’s most important attributes is its ability to handle both the manufacturing and installation sides of paving stone work. “As a manufacturer-installer, we’re able to control our products from beginning to end, which allows us to maintain excellent customer satisfaction. We’re the only paving stone manufacturer that sells directly to its clients, and that makes a big difference in terms of the quality and appearance of our installations.

CastleLite Block’s highly experienced installers are trained in a variety of cutting-edge installation techniques, including the use of filter fabrics and extra base materials to keep driveways from settling, the use of concrete borders to prevent edge pavers from shifting, and more. “These methods ensure our clients are completely satisfied with their new backyards, patios and driveways,” says Mr. Magstadt. "We don't just sell paving products—we sell experiences."

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Company Philosophy

"We want our customers to be completely satisfied with every aspect of our work, and everything we do revolves around that. We take care of our clients throughout each step of their projects, and we always do what we say we're going to do."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for paving stone companies that have earned the prestigious Diamond Certified award. For CastleLite Block, LLC, achieving and maintaining high levels of customer satisfaction is dependent on three factors: quality manufacturing, expert installation and superior customer service. “We take pride in what we do because we truly believe in our products,” says General Manager John Espinoza. “This work is about more than pavers for us–it’s about creating an atmosphere that enhances the aesthetic experience for each client.”

CastleLite Block, LLC manufactures and installs paving stones, masonry units and Green paving products for residential and commercial clients throughout Northern California. In addition to its onsite installation capabilities, the company maintains a factory showroom in Danville so customers can see firsthand applications of its products.

Unlike paving stone companies that get their products from outside manufacturers and delay their clients’ projects as a result, CastleLite Block’s manufacturing and installation capabilities allow it to control every step of the paving stone process, from the raw materials phase all the way to the finishing touches. “There are no middle men with us, so our clients benefit from a chain of responsibility that ensures full accountability,” says Operations Manager Jay Magstadt. “By manufacturing our own products, delivering them to jobsites and doing all the work with our own people, we’re able to guarantee a level of customer satisfaction that’s beyond comparison.”

Another distinguishing attribute of CastleLite Block is the stringency with which it adheres to the highest industry standards in every aspect of its operations. “We install everything according to the standards and specifications of the Interlocking Concrete Pavement Institute (ICPI),” explains Mr. Magstadt. “Most paving stone manufacturers are associated with ICPI, but not all installers are. As a manufacturer and installer, we have a bigger responsibility to adhere to that entire protocol.”

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Industry Info

Even though it may seem like most masonry contractors should be able to easily install concrete pavers, there are certain details that inexperienced contractors just don’t understand. For example, when using paving stones to create a driveway, it’s crucial to install a filter fabric and base underneath the pavers to prevent settling. “As cars drive over the driveway year after year, the pavers will eventually start to bow in certain areas, so the filter fabric is really important,” explains Jay Magstadt, Operations Manager at CastleLite Block, LLC. “A lot of contractors don’t realize this and fail to take the necessary steps to prevent the problem. That’s why it’s so important to hire a contractor that knows all the nuances of working with paving stones.”
Another aspect of working with paving stones that requires specialized expertise is the act of reinforcing and sealing. “The best way to reinforce pavers is to put a concrete border underneath them to hold them in place,” says Mr. Magstadt. “Some contractors opt to use an outside restraint instead, but those eventually deteriorate and cause the outside edge of the pavers to start moving, which can create gap formations.” When it comes to sealing a surface composed of pavers, a contractor’s level of expertise may mean the difference between clean paver joints and ones bursting with emergent weeds.
Make sure your paving stone contractor doesn’t use a “face mix,” which essentially means the color is only applied to the exterior surface of a core gray paver. Since the color isn’t mixed throughout the whole paver, not only will it fade more quickly, but if any pavers get chipped, their gray interior will become exposed. In addition, certain additives used by manufacturers in the concrete mix can also have a detrimental effect on color. “A lot of companies will use fly ash as an additive to cut back on the cost of cement, but that tends to lighten up the product in terms of appearance,” adds Mr. Magstadt.

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Frequently Asked Questions

Q: What are the benefits of your concrete pavers?

A: One of the biggest benefits of our pavers is the way we manufacture them. Unlike other paver manufacturers that merely coat their pavers with a surface color, we use a single mold process that enables the color to be integrated throughout the entire paver. This way, the color you see on the surface is the same color throughout the paver, ensuring vibrancy for years to come.

Q: Why should I choose pavers over asphalt or concrete?

A: The ground under asphalt and concrete moves over time, which results in cracking and displacement. Since concrete pavers are modular and flexible, they’re less susceptible to cracking. If the ground does heave or a utility needs to be repaired under the pavers, they can be easily removed and replaced after the repairs have been made.

Q: Can pavers be laid over the top of my existing asphalt or concrete?

A: Pavers can be laid over existing pavements that are in good condition. However, if the pavement shows signs of major cracking, heaving or settling, we don’t recommend placing pavers over it. Instead, you should remove the existing pavement, treat the substrate and construct a new structural section beneath the concrete pavers.

Q: Are concrete pavers slippery?

A: No. Our concrete pavers have been tested and are known to exceed the Caltrans standards for the friction coefficient (skid and slip resistance) for highway construction. They’re also known to surpass the slip and skid resistance standards established by the Americans with Disabilities Act.

Q: How do the pavers interlock?

A: All our concrete pavers are interlocking, regardless of shape, color or laying pattern. The term ‘interlock’ is used to describe the internal friction imposed by the joint sand between the concrete pavers—it’s the feature that gives concrete pavers the flexibility and durability to withstand minor and major movements of the native soil. Also, if maintenance and repairs are required, they’re simplified because no mortar is used in the installation process.

Q: Will weeds and grass grow beneath the paver joints?

A: If you’ve had your concrete pavers installed with the recommended materials and methods, you’ll have created a sterile environment that won’t allow weeds or grass to grow between the pavers. However, seeds can blow into the top of the paver joints and weeds or grass can start growing in any organic material that has built up between the joints. If that happens, you can pull the weeds or apply a weed killer spray.

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SELECTED PHOTOS FROM CastleLite Block, LLC

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jay Magstadt

Expert CONTRIBUTOR PROFILE
  • Jay Magstadt is operations manager of CastleLite Block, LLC, a Diamond Certified company since 2012. He can be reached at (650) 397-2044 or by email.

Jay Magstadt: Building Blocks

By James Florence, Senior Writer

SOLANO — Following an accomplished career as a civil engineer, Jay Magstadt decided to alter his professional focus from modern infrastructure to a more classical form of construction. “After earning my BS in civil engineering from South Dakota State University, I spent 25 years managing freeway and bridge construction projects throughout the western United States,” he recounts. “Toward the end of this timeframe, I was involved in building masonry sound walls along freeways throughout the Bay Area. Soon after, an opportunity came along to buy a masonry manufacturing facility, and I decided to give it a shot. That was 2006, and I’ve been manufacturing and installing masonry and concrete paving products ever since.”
Today, as operations manager of CastleLite Block, LLC, Jay appreciates multiple aspects of his second career. “I enjoy managing personnel and overseeing things on both the production and installation sides,” he says. “As a manufacturer-installer, we’re able to control our products from beginning to end, which allows us to maintain excellent customer satisfaction.”
Originally from South Dakota, Jay resides in Danville, where he appreciates the natural beauty and community involvement. “In general, I enjoy the beauty of Northern California and its many iconic sites, from Yosemite to the Golden Gate Bridge. Danville in particular is a great area to raise children—the schools are fantastic and the whole community is invested in providing our students with a great education.”
Outside of work, Jay spends his time engaged in a variety of active pastimes. “I enjoy fishing, cooking and sports,” he says. “Besides following professional sports teams like the Dallas Cowboys and Boston Celtics, I play bocce ball in the local city league.” Additionally, Jay enjoys spending time with his wife, Kristie, and their daughter, Amanda, who is currently attending Washington State University.
When asked how his life would be different if he were to retire tomorrow, Jay says he’d spend more time communing with nature. “If I retired tomorrow, I’d buy a cabin on a lake and spend my days fishing and enjoying the outdoors.”
Ask Me Anything!
Q: What’s your favorite Bay Area restaurant?
A: La Taqueria in San Francisco.

Q: What kinds of music do you like?
A: Mostly ’80s and ’90s music.

Q: If you could travel anywhere in the world, where would you go?
A: Santorini, Greece. I went there 25 years ago and it was the most beautiful place I’d ever seen.

Q: Are you an early bird or a night owl?
A: A night owl.

Q: What’s your favorite snack?
A: Peanut M&M’s.

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Expert articles
  • Two Tips for Paver Installation

    SOLANO — A concrete paver installation involves several substantial aspects, including soil engineering and aesthetic design. However, there are also smaller details that, while comparatively minor, can have a noticeable impact on the installation’s performance.

    One such detail is the type of joint sand used to fill the spaces between pavers. While regular joint sand will work fine in some cases, it can lead to problems in others. For example, if you use regular joint sand for a pool deck, it can get blown into the pool by the wind. Likewise, if you put in a driveway that’s pitched toward the street, rainwater can wash the sand out of the joints, which can eventually cause the installation to fail.

    In such cases, it’s better to use a product like polymeric sand. Unlike regular sand, polymeric sand is enhanced with a glue-like adhesive that goes in dry but, once activated by moisture, hardens and locks the sand in place. That way, you don’t have to worry about your joint sand ending up in your pool or washing away during a rainstorm.

    Another smart choice for paver installation is to use through-mix pavers, whose colors go all the way through. Many homeowners choose face-mix pavers, which are gray bricks coated with colored concrete. The problem with these pavers is any chips or similar surface damage will reveal the gray within and disrupt the installation’s color continuity. In contrast, since through-mix pavers are the same color throughout, surface damage is far less noticeable. Considering the expense of a paver installation, it’s worthwhile to invest in this added measure of aesthetic security.

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Expert video tip

Video: Through-Mix vs. Face-Mix Pavers

Complete Video Transcription:

SOLANO — Host, Sarah Rutan: When planning for a concrete paver installation, you’ll need to decide whether to use face-mix or through-mix pavers. Today we’re in Dixon with Diamond Certified Expert Contributor Jay Magstadt of CastleLite Block to learn more.

Diamond Certified Expert Contributor, Jay Magstadt: Today we’re going to talk about face-mix pavers versus through-mix pavers. So, a face-mix paver is a grey brick paver that’s been coated with a colored concrete. And a through mix-paver is a paver where the color is constant all the way throughout the paver. So, we’ve cut a paver here. And, as you can see, the color of the face here is the same as the surface. So, if you chip the paver, the color will come through. And it won’t notice a difference in color. So, if you’re looking to buy a paver, I would recommend a through-mix paver.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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CastleLite Block, LLC WEBSITE AND EXTERNAL FEED
  • CastleLite Block, LLC SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON CastleLite Block, LLC
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 159 VERIFIED CUSTOMERS i
CastleLite Block, LLC : Average 8.8 out of 10 based on 159 unique customer surveys of customer satisfaction.

Charlotte K.

VERIFIED CastleLite Block, LLC CUSTOMER

1 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very impressed. They were professional, and they did the job quickly and very nicely.

I liked how efficiently and how beautifully they did the work. We were really happy with it.

Tom S.

VERIFIED CastleLite Block, LLC CUSTOMER

2 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked that they manufactured brick and block. You want to go to the source, and they have it. I like going to the manufacture, and the two times that I have used them, I ordered enough block that it really paid to deal with someone like that. They were also able to deliver it, and it was really good.

Everybody in there takes care of you. They do a good job, and they know their business well.

Frank W.

VERIFIED CastleLite Block, LLC CUSTOMER

3 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

There was some good attention to detail, and the finished work was exactly what we talked about. I was very happy with the whole process.

I was very happy with the whole thing. I think the patio looks beautiful. They helped us pick the stuff out. It looks very good, and I am very happy.

Jack B.

VERIFIED CastleLite Block, LLC CUSTOMER

4 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

The work that they did, I thought they did a great job.

Ben L.

VERIFIED CastleLite Block, LLC CUSTOMER

5 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good but very expensive. They were fast, they knew what they were doing, and they gave great advice.

They were clean, they did not ruin my house, and they were fast. They did the job, they did it well, and then they left.

Paul V.

VERIFIED CastleLite Block, LLC CUSTOMER

6 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think I would recommend them if there is any work to be done that requires those rocks or stones.

The service, everything went as expected.

Steve A.

VERIFIED CastleLite Block, LLC CUSTOMER

7 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

The service and the execution, I think they have it down pat.

Ella B.

VERIFIED CastleLite Block, LLC CUSTOMER

8 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them.

I thought that the customer service was very satisfactory. They were great.

Reese R.

VERIFIED CastleLite Block, LLC CUSTOMER

9 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job.

Probably the professionalism they used with laying the product

Kevin V.

VERIFIED CastleLite Block, LLC CUSTOMER

10 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the product and the fact they came out and did a good job.

I liked the product and the fact they came out and did a good job.

Angela C.

VERIFIED CastleLite Block, LLC CUSTOMER

11 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was an easy process.

I walked in and told them what we wanted and needed, and they delivered. We found the best price with them.

Alex H.

VERIFIED CastleLite Block, LLC CUSTOMER

12 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

You get a lot of flexibility, and they did a great job of putting it together.

The ease of dealing with them, the whole thing worked out well.

Cora N.

VERIFIED CastleLite Block, LLC CUSTOMER

13 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very expert at what they did, but I did not get as much help with the design as I would have liked. They are reasonable, and they do good work.

Their staff, the people that installed my patio were very professional, and I think very highly of them.

Alexis A.

VERIFIED CastleLite Block, LLC CUSTOMER

14 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

That it's a great product, and the stones look amazing on the patio.

I like the product, and their prices were good.

Barry W.

VERIFIED CastleLite Block, LLC CUSTOMER

15 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good value, and they do professional installation.

I like their professionalism.

Doug J.

VERIFIED CastleLite Block, LLC CUSTOMER

16 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

The workmanship that the crew does is excellent.

The installation was done quickly, professionally, and it looked great.

Jeremy M.

VERIFIED CastleLite Block, LLC CUSTOMER

17 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were quick and clean. The quality of the work was great.

It was quality work at a good price.

Joseph R.

VERIFIED CastleLite Block, LLC CUSTOMER

18 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They did a good job, and they did it quickly.

Marie H.

VERIFIED CastleLite Block, LLC CUSTOMER

19 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very happy with it.

It looks good, and the installation was very good. They did a careful job.

Nelson G.

VERIFIED CastleLite Block, LLC CUSTOMER

20 of 159

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a very good experience from beginning to end. I went to the showroom first, so I could see all of my options. They set me up with a salesperson who laid everything out. The installation was quick and professional.

I enjoyed the whole experience. They aren't pushy at all.

Read All 159 Survey Responses at Ratings View