Independently Rated Highest in Quality
T w e l f t h
Consecutive Year
Originally Earned:
September 2005
We declare that Case Design/Remodeling HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #743
(408) 256-1949

Case handles everything from home repairs to kitchen remodels.

Case Design/Remodeling is a full-service residential remodeling company that serves clients in Santa Clara County. Part of a national company that was founded in 1961 and began franchising in 1997, the firm’s remodeling projects include kitchens, bathrooms, complete home remodels, additions, decks, porches and garages. It also handles trim repairs, drywall, doors and windows, and basic electrical and plumbing work.

Owner and general manager Jim Kabel says he was inspired to become involved with Case Design/Remodeling because of personal experiences. Frustrated with the lack of interest and capability local contractors showed him when contacted to work on his small home projects, Mr. Kabel retired from the high-tech industry with a new goal in mind: to bring responsiveness, client care and guaranteed quality back to the home improvement business.

Case Design/Remodeling features in-house design capabilities, project management and lead carpenters that enable complete design, management, and construction of clients’ projects from start to finish. The company provides complimentary consultations with remodeling sales consultants, and it only hires security-cleared, experienced  craftspeople.

Company Philosophy

“We’re committed to a high level of professionalism, communication, safety and reliability. And our work comes with a guarantee of quality of workmanship and materials that backs up that commitment.”

Serving Santa Clara County including San Jose, Santa Clara, Sunnyvale, Mountain View.

Residential Interior & Exterior Repairs
Kitchen and Bathroom Remodeling
Residential Additions,
Home Remodeling Projects
Commercial Building Interior and Exterior Repairs

James Hardie
James Hardie
Therma-Tru

Comparative Summary

Case Design/Remodeling in San Jose is an independently owned and operated branch of a national franchise that operates in 120 regions of the United States. The company is staffed and equipped to handle jobs ranging from small home repairs to full kitchen remodeling projects. “We’re a full-service design/build company,” says owner Jim Kabel, “and we have the capabilities to...

Frequently Asked Questions

Q: How long does a typical bathroom or kitchen remodeling project take to complete? How much will it cost?
A: "It depends, because every project is unique. In our kitchen and bathroom seminars, we talk about three different levels of remodeling, each with its own price range and timing. The schedule often has to do with the client’s level of in...
Q: How do you charge for handyman work?
A: "Typically, we’re asked to do projects that take a day or less. We charge on an hourly basis with a two-hour minimum, plus any material costs. The hourly rate and time estimate is based on what a client tells us the project will entail....
Q: Do you carry adequate workers’ compensation and liability insurance?
A: "Yes. "

Industry Info

When selecting a contractor for a remodeling project, preplanning can affect your choice.
“People are often overly focused on price when looking for a contractor,” says Jim Kabel, owner of Case San Jose. “Price shouldn’t be your driving force, because if the work isn’t done right or backed by a warranty, you...
Findings based on statistically reliable research from 319 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 319

Diamond Certified Qualification

Based on 319 customer surveys, we declare
Case Design/Remodeling
has passed all rating steps and has earned
The Diamond Certified Award
No. 743
Continuously qualified since September 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Kathleen C. Verified Customer Name
"The personality of the people of who did the work"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Case Design/Remodeling
(408) 256-1949
(408) 323-5305 fax
DCID4083235300

Mon – Fri: 8am – 4pm

Serving Santa Clara County including San Jose, Santa Clara, Sunnyvale, Mountain View.

Jim Kabel, Owner/General Manager; Debbie Kabel, Co-Owner/Manager of Business Operations
11
23
CRPM, NARI - Certified Remodeling Project Manager - Jeff Schroeder
850885
Liability Insurance, Workers' Compensation
American Society of Interior Design, National Association of the Remodeling Industry, National Kitchen and Bath Association, Silicon Valley Chamber of Commerce
Guild Quality Guild Master Award (2010 - 2015), NARI META Design Awards (33 Awards), Qualified Remodeler Top 500 (2009-2015)
2004
Residential Interior & Exterior Repairs, Kitchen & Bathroom Remodeling, Residential Additions, Home Remodeling Projects, Commercial Building Interior & Exterior Repairs
James Hardie, Therma-Tru
500
2 Years on Labor & Materials
Domestic Bank (Contact Office for Details)

Photo & Video Gallery

Survey Responses For

Case Design/Remodeling

Case Design/Remodeling: Average 8.9 out of 10 based on 416 unique customer surveys of customer satisfaction.
Kathleen C. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've used them for a few different things, and we've always been happy with them. "

"The personality of the people of who did the work"

Mary C. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very conscientious in their work and easy to work with."

"The quality of work that they did"

Diana M. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and thoughtful."

"Their communication skills"

Jennifer H. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was very happy with their services, and I would use them again. "

"They stuck to the schedule and the budget. They worked with me throughout the whole process to get me what I wanted. "

Mark P. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're competent, accurate, and cordial."

"They did the work and left the property clean."

Harold C. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them all the time. "

"I like their professionalism. "

Shawna R. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You get what you pay for. The price is high, but the service is extraordinary. They're organized, on time, professional, and you can trust them. "

"They were always on time for every appointment."

Susan M. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The design team is excellent, in terms of helping you get what you want. The contractor who is on site is very punctual and informative. His work is top-notch. "

"Working with the design team was my favorite thing."

Albert P. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and competent. "

"They told me what they were going to do and did it promptly, which is refreshing for a contractor."

Ann M. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were smart, they really listened to what I wanted, and they gave me good advice."

"I think they are smart and they gave me good advice."

Becky L. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very competent, they have a great price, and they have great ideas. They made my dream come true."

"They have good designs, they took the time to get to know me, and they have very good suggestions."

Betsy P. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The people they send are very capable and efficient. I think they are outstanding and they really know what they're doing."

"They have very accurate estimates and they are very professional."

Rina R. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they do quality work and they are just really great. They do what they promise, they are reliable, and they are accommodating. They are very efficient and they are very knowledgeable. I would highly recommend them. "

"I think they do quality work. They have done 3 projects for us, and every time I am satisfied."

Carole E. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They are responsive, professional, and they do a very good job."

"They were on time, flexible around my schedule, and they were very thorough."

Carolyn K. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable. I think their pricing was fair, and I think they are professional. They did exactly what they promised they would do."

"They held up their end of the bargain, they were friendly, and I liked the girl in the office."

Curt H. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a very quick turnaround time. They were professional, efficient, reliable, and they did a darn good job. I have actually recommended their services to several of my friends."

"I would have to say I liked their quick turnaround time the best."

Don H. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional, knowledgeable, and they do good work."

"Their professionalism, they were on time, and they did the job quickly."

Donna B. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're experts. They're very reliable, and I feel very comfortable having them in my home."

"They have really helped me out when I needed it the most. They are my first call when I need help."

Donna T. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, they guarantee their work, and they are prompt."

"They are professional, always able to come out on short notice, and the work performed was good."

Edward L. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very consistent with their service and they are very good at what they do."

"They were on time, they did an overall excellent job, and they really knew what they were doing. They always kept us informed, they stuck to their original price, and they were very honest. They have done many jobs for us and we have always been very pleased with the outcome."