Independently Rated Highest in Quality
T w e l f t h
Consecutive Year
Originally Earned:
September 2005
We declare that Case Design/Remodeling HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #743
(408) 256-1949

Case handles everything from home repairs to kitchen remodels.

Case Design/Remodeling is a full-service residential remodeling company that serves clients in Santa Clara County. Part of a national company that was founded in 1961 and began franchising in 1997, the firm’s remodeling projects include kitchens, bathrooms, complete home remodels, additions, decks, porches and garages. It also handles trim repairs, drywall, doors and windows, and basic electrical and plumbing work.

Owner and general manager Jim Kabel says he was inspired to become involved with Case Design/Remodeling because of personal experiences. Frustrated with the lack of interest and capability local contractors showed him when contacted to work on his small home projects, Mr. Kabel retired from the high-tech industry with a new goal in mind: to bring responsiveness, client care and guaranteed quality back to the home improvement business.

Case Design/Remodeling features in-house design capabilities, project management and lead carpenters that enable complete design, management, and construction of clients’ projects from start to finish. The company provides complimentary consultations with remodeling sales consultants, and it only hires security-cleared, experienced  craftspeople.

Company Philosophy

“We’re committed to a high level of professionalism, communication, safety and reliability. And our work comes with a guarantee of quality of workmanship and materials that backs up that commitment.”

Serving Santa Clara County including San Jose, Santa Clara, Sunnyvale, Mountain View.

Residential Interior & Exterior Repairs
Kitchen and Bathroom Remodeling
Residential Additions,
Home Remodeling Projects
Commercial Building Interior and Exterior Repairs

James Hardie
James Hardie
Therma-Tru

Comparative Summary

Case Design/Remodeling in San Jose is an independently owned and operated branch of a national franchise that operates in 120 regions of the United States. The company is staffed and equipped to handle jobs ranging from small home repairs to full kitchen remodeling projects. “We’re a full-service design/build company,” says owner Jim Kabel, “and we have the capabilities to...

Frequently Asked Questions

Q: How long does a typical bathroom or kitchen remodeling project take to complete? How much will it cost?
A: "It depends, because every project is unique. In our kitchen and bathroom seminars, we talk about three different levels of remodeling, each with its own price range and timing. The schedule often has to do with the client’s level of in...
Q: How do you charge for handyman work?
A: "Typically, we’re asked to do projects that take a day or less. We charge on an hourly basis with a two-hour minimum, plus any material costs. The hourly rate and time estimate is based on what a client tells us the project will entail....
Q: Do you carry adequate workers’ compensation and liability insurance?
A: "Yes. "

Industry Info

When selecting a contractor for a remodeling project, preplanning can affect your choice.
“People are often overly focused on price when looking for a contractor,” says Jim Kabel, owner of Case San Jose. “Price shouldn’t be your driving force, because if the work isn’t done right or backed by a warranty, you...
Findings based on statistically reliable research from 319 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 319

Diamond Certified Qualification

Based on 319 customer surveys, we declare
Case Design/Remodeling
has passed all rating steps and has earned
The Diamond Certified Award
No. 743
Continuously qualified since September 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Barbara H. Verified Customer Name
"The ease of contacting them, the staff always knows me by name. They are very nice people, and they do a really good job."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Case Design/Remodeling
(408) 256-1949
(408) 323-5305 fax
DCID4083235300

Mon – Fri: 8am – 4pm

Serving Santa Clara County including San Jose, Santa Clara, Sunnyvale, Mountain View.

Jim Kabel, Owner/General Manager; Debbie Kabel, Co-Owner/Manager of Business Operations
11
23
CRPM, NARI - Certified Remodeling Project Manager - Jeff Schroeder
850885
Liability Insurance, Workers' Compensation
American Society of Interior Design, National Association of the Remodeling Industry, National Kitchen and Bath Association, Silicon Valley Chamber of Commerce
Guild Quality Guild Master Award (2010 - 2015), NARI META Design Awards (33 Awards), Qualified Remodeler Top 500 (2009-2015)
2004
Residential Interior & Exterior Repairs, Kitchen & Bathroom Remodeling, Residential Additions, Home Remodeling Projects, Commercial Building Interior & Exterior Repairs
James Hardie, Therma-Tru
500
2 Years on Labor & Materials
Domestic Bank (Contact Office for Details)

Photo & Video Gallery

Survey Responses For

Case Design/Remodeling

Case Design/Remodeling: Average 8.8 out of 10 based on 294 unique customer surveys of customer satisfaction.
Barbara H. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are extremely professional, knowledgeable, and reliable. I have used them several times over the last 6 years."

"The ease of contacting them, the staff always knows me by name. They are very nice people, and they do a really good job."

Gina M. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them, but I would tell them to make sure to ask for Stan."

"I really liked Stan."

Jackie L. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was great. He did a good job. He handled the job efficiently and in a timely manner. I was very satisfied."

"They did what they said they were going to do, and he finished the job. "

Joan L. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They involved me in discussing different aspects of the project and allowed me ample opportunity to give some input. I hired them for some design and remodeling."

"They were prompt and on time. They did the job in the way we discussed the job would be done."

Joanne C. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very reasonable and prompt."

"They do good work. They did what they said they were going to do."

Judy W. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were knowledgeable, polite, and they came on time."

"Case Handyman took care of the electrical problem. They were efficient. "

Kathleen C. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were wonderful, and I liked everything about them. I was very satisfied."

"They were wonderful."

Kay H. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Jill at Case Handyman is a very nice lady. She was willing to help me in any way she can."

"Jill was very friendly. She has the neatest voice on the telephone. Aaron, who came to do the repairs, knew his handyman skills."

Lisa W. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I used Case Handyman, and I was very satisfied with the work that was done. They solved the problem, and the solution worked for me."

"They were professional."

Luke P. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient, cost effective, and they do quality work the first time."

"They do the job right the first time. I've referred them to other people."

Mollie P. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are easy to use. "

"It was very easy to schedule with them. They were reliable with their timing."

James M. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I didn't use them enough to recommend them to a friend. All they did was to put in outlet replacements."

"They were on time, so I didn't have to wait too long."

Claire C. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional. They keep you in the loop, and they clean up fabulously. "

"The professionalism, they know what they are doing."

Arlene S. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came and did a good job. They did work that was high quality, and there were no problems whatsoever."

Barbara C. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were dependable, and I liked the people. They came out. We thought they did a very good job. They were able to do exactly what we wanted. "

Carol J. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was pretty thorough. He installed a microwave for me, and he tried a couple of different methods to get it the way I wanted it."

Daniel R. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The competence of the craftsman and the personality of their employees, they were always on time, knowledgeable, clean, helpful, and they did excellent work."

Dorothy R. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time and when they said they were going to."

Joanne P. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very clean, professional, and friendly. They listened to my ideas. They just did a very good job."

Joy B. Verified Case Design/Remodeling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked that they were in my neighborhood. They were responsible, and they came out quickly. There was something that couldn't be done, I don't know why, but they came back to do it the next day at no cost."