Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
January 2010
We declare that Carroll Construction HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1603
(510) 523-1968
1504 Park Street, Suite 33
Alameda, CA 94501

Carroll Construction is an award-winning construction company with more than two decades of experience in general building, finish carpentry and exterior restoration. The firm concentrates on foundation replacement, structural building, general construction and high-end finish carpentry.

Owner Tom Carroll has worked in the construction industry in various capacities since his first summer job as a teenager. His enduring passion for building led him to establish Carroll Construction in 2002. Mr. Carroll says his employees are experienced in handling drainage and seismic retrofits—critical issues for anyone living on California’s continually shifting soil. “Our tradespeople are highly experienced. They’ve seen and solved most every construction problem imaginable with professionalism and skill.” Most projects begin within two weeks of signing the contract and are completed in a timely fashion.

Customers who come to Carroll Construction—for anything from heavy construction to fine finish—can expect quality work, professional conduct and an organized, tidy jobsite, says Mr. Carroll. Potential clients are invited to visit the company’s website and view its photo gallery, which has many representations of its work.

Company Philosophy

“We’re especially proud of the quality of our craftsmanship, and we work on every project the way we’d work on our own homes. We strive to build the kind of relationships that let us truly understand customers and create finished products that embody their unique visions. If they can imagine it, we can build it.”

Serving all of Alameda County including Berkeley, San Leandro, Oakland, Fremont, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.

Foundation Repair and Replacement
Basement Conversion
Drainage
Seismic Retrofit
General Construction
Additions
Exterior Restoration
Finish Carpentry

Comparative Summary

The professionals at Carroll Construction wake up every morning looking forward to the job ahead. “When you love what you do, it’s easy to be the best,” says owner Tom Carroll. With experience levels that average between 10 and 20 years, the company’s seasoned craftsmen have the skills to tackle just about any job, he says. Mr. Carroll is a hands-on owner who visits every...

Frequently Asked Questions

Q: If you take the job, when can you start?
A: "Usually within two weeks after you sign the contract."
Q: Can I live in my house during the project?
A: "Most of the time, yes. However, if we’re going to do something like tear off the roof to build upward, there’s a good chance you’ll have to move out temporarily. But if we’re digging down for a basement conversion, yo...
Q: If I want to add living space to my house, should I build up or dig down?
A: "I always suggest digging down, because it doubles a house’s square footage. And there aren’t as many issues with the city, like changing the outward appearance of the home. If you want to build up, there might be a limit to how h...

Map

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Industry Info

When doing research before hiring a contractor, the first thing you should verify is their workers’ compensation insurance.
“This is one area I don’t feel is addressed enough,” says Tom Carroll, owner of Alameda’s Carroll Construction. “If a contractor doesn’t have any employees, they’re not required to carry workers’...
Findings based on statistically reliable research from 42 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 42

Diamond Certified Qualification

Based on 42 customer surveys, we declare
Carroll Construction
has passed all rating steps and has earned
The Diamond Certified Award
No. 1603
Continuously qualified since January 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ethan P. Verified Customer Name
"He was honest and straightforward. He explained everything and gave us options. He was easy to work with."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Carroll Construction
1504 Park Street, Suite 33
Alameda, CA 94501
(510) 523-1968
(510) 523-1204 fax

Mon – Fri: 8am – 4:30pm
Sat: By Appointment Only

Serving all of Alameda County including Berkeley, San Leandro, Oakland, Fremont, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.

Tom Carroll
20
15-20
Leed Certified
843229
Liability Insurance, Worker's Compensation
Alameda Chamber of Commerce, East Bay Business Association, Greater Alameda Business Association, Park Street Business Association
Alameda Architectural Preservation Society Award for Outstanding Restoration (awarded twice)
2002
Foundation Removal and Replacement, Earthquake Retrofitting, Exterior Restoration, Finished Carpentry and Framing, Plumbing, General Building and Construction, Remodels and Restoration
Homeowners

Photo & Video Gallery

Survey Responses For

Carroll Construction

Carroll Construction: Average 8.5 out of 10 based on 42 unique customer surveys of these open ended questions.
Ethan P. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was honest and straightforward. He explained everything and gave us options. He was easy to work with."

Harold H. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very honest, upfront, and he had good workers. I thought they were very good."

Jennifer R. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were honest, and they got stuff done on time. If they couldn't do the job because it was outside their expertise, they recommended people from many different fields who were awesome. They did everything that we asked them to do without a problem."

Steve J. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the way he represented himself and the way he did the job. He took care of what he was supposed to. I didn't have to wait or keep calling him. He worked with me. It was all good."

J.C.S. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's professional and quick. He takes care of business."

Anthony R. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and on budget."

Daniel P. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was pretty flexible."

Ethan P. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are like an '11'. The foundation they built is extremely solid. Their workmanship is very good. We feel confident that the foundation is never, ever going to fall down because of the quality and the solidness. They don't yank us around. They are very straightforward about the work that is going to be done and the price. "

Ethel A. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I'm getting ready to call them again. They were efficient. He wrote everything down that he was supposed to do and he did it the way he said he would. If there was something that was not going to work the way he thought it would, he talked to me about it, and we decided what to do. That was really important. He was timely. He had courteous workers. They were reasonably priced. "

George P. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would give him a '10+'. I have done a lot of work along those lines and I was really impressed with how he attacked the problem and solved it. He didn't fuss around. He looked at the problem, analyzed it, and did it with a minimum amount of time and effort. It was beautifully done and finished when he said it would be. I am a very satisfied customer."

Richard S. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would give him a '12' or a '13'. He walks on water. There are two parts to it. The quality of the work is top notch. However, what is really rare in dealing with a contractor, is that he has a really good head for business. He knows how to bid, how to communicate if you are asking to change things, and he will let you know if it will cost more money. There are no surprises. He knows how to build a business relationship. He does business brilliantly, better than any contractor I have ever worked with. He's in a league of his own. I had new landscaping put in last year. Before Tom did the job, I walked him around and told him they couldn't wreck my landscaping. He completely respected that. Most contractors think plants are replaceable. I'm keeping Tom. I will have him do work for me as long as he's doing work. He has been really good and really fair in working with me. He knows what he doesn't know and he will refer me to someone if he can't do a job. He looks out for what is good for both him and me. If it's smarter for me to work directly with his subcontractors, he tells me so and gives me their contact information. I would be more than happy to recommend him to anyone."

Brian F. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner's participation and communication about everything that was going on throughout the job"

Zacharay D. Verified Carroll Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Tom is very trustworthy. He knows what he's doing and so do his guys. He's very respectful of our neighbors, in terms of not making noise. His prices are fair."

Brian C. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good communication and good work, they kept me informed about the work that would be done, the schedule, if there was any need to reschedule or do something else. "

Grant H. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They showed up, and they delivered on time. They did good work."

Julian F. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I've used Tom for three projects. I am pretty particular. I expect things to be done a certain way and he listens. We talk bluntly about what I want, and he understands and delivers. You know upfront what to expect from him."

Ben T. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It was an unusual problem, and he was open to suggestions. He would think about it and then come up with a solution. He was able to implement the solution I originally suggested, and he knew exactly what to do. "

Michael M. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Very prompt and very considerate"

Steve C. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I felt like Tom was very easy to work with. He presented scenarios, and he was able to find the right solutions to fit our budget and our needs."

F.C. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The guys are nice. They do a pretty good job."

Michael D. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He completed the job on time."

Andrew M. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they were going to do and did it on time."

Dennis B. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought they did a pretty good job. They were there when they were supposed to be, they knew what they were doing, and I didn"

Jeff L. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"To me, he was very accommodating in terms of changes and issues that came up. He was really on top of things. He was right there to explain things. With anything that was not anticipated, he made sure we did not go over budget. That was the main thing. Sometimes, we had a suggestion, but he would tell us 'You can't afford that.' I really appreciated that he was so aware of our budget. A lot of contractors will keep on doing things as long as you ask about it, and not pay attention to the budget."

Jim N. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was always on task. He had great people working for him. The results were fabulous."

Holly J. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their workers are skilled, they show up regularly, and they are on time."

Julian M. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Tom was easy to work with in scheduling. He was always available to meet, even on nights and weekends. Overall it was very personalized service. "

Suzanne G. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everything, from the fact that they communicated what was going on, right through the cleanup, they were awesome."

Sherman L. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The combination of his knowledge about construction and his willingness to spend time with me and explain things, he was also willing to coordinate with me. He got the job done. "

Steve H. Verified Carroll Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"There are a couple of things. He understands our needs. He offers solutions to fit within our budget. He is flexible and easy to work with. We've worked with about three contractors and he is the only one we can say we trust. He's very down to earth and he does what he says he will do. It's very nice knowing you can work with someone trustworthy."

Joel V. Verified Carroll Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Tom Carroll is very easy to work with. He is responsive to answering questions."

Thomas H. Verified Carroll Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were fairly priced. The situation that we were working with was a very unusual one, but we built upon some trust and some flexibility. "

G.C. Verified Carroll Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He stayed focused and got the job done."

Anthony G. Verified Carroll Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work"

Jim D. Verified Carroll Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The price was the most attractive thing. He seemed easy to talk with."

Max R. Verified Carroll Construction Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I thought the guys were really thorough. They knew what they were doing, and they did pretty well. I thought they had a really wonderful process to accomplish their work."

Calvin H. Verified Carroll Construction Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"He was easy to work with. He was responsive."

George Z. Verified Carroll Construction Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The affordability"

Peter D. Verified Carroll Construction Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I thought they had really nice crews, and my construction manager was happy with the quality. The foreman on the job was very nice."

Michael G. Verified Carroll Construction Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"I liked that he was responsive when I called. His plumber broke something and he came out at night and fixed it."

Mike J. Verified Carroll Construction Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"They got in and did the job."

Michael F. Verified Carroll Construction Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"He was very trustworthy and convincing."