Independently Rated Highest in Quality
S e v e n t h                              Consecutive Year        
Originally Earned:
October 2005
We declare that Carol Flynn, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #754
(650) 530-0965
(408) 782-4931

Carol Flynn, Inc. installs and repairs HVAC equipment for clients throughout the Bay Area.

Carol Flynn, Inc. installs, maintains, repairs and cleans all makes and models of furnaces, air conditioners, air ducts, and general heating and cooling equipment for residential and commercial clients throughout the Bay Area. According to president Juan Sandoval, the company’s high-quality heating and cooling products, coupled with superior service and low pricing, have made it one of the area’s leading HVAC (heating, ventilating and air conditioning) businesses.

Mr. Sandoval says Carol Flynn, Inc. has installed and repaired tens of thousands of furnaces, air conditioners and HVAC equipment since opening for business more than 55 years ago. All its work is performed by NATE (North American Technician Excellence)-certified technicians, who undergo continuous training to stay current on the industry’s technological advancements.

Carol Flynn, Inc. provides potential customers with a “Before You Buy” Information Guide, which contains heating and cooling facts and options designed to improve air comfort and save money. The company also offers free HVAC consultations, estimates, safety and energy-efficiency inspections, and professional advice and recommendations.

Company Philosophy

“Our ultimate goal is to earn and maintain the lifetime association, satisfaction and appreciation of every customer we serve. Through our knowledge, expertise and experience, we want our customers to enjoy better health and comfort while saving money on their energy bills.”

Serving all of San Mateo, Santa Clara and Marin Counties including Daly City, Redwood City, San Jose, Sunnyvale, San Rafael and Novato.

Service, Repair, Installation
Air Duct Cleaning
Furnace Installations
Air Conditioning
Sheet Metal Work

Findings based on statistically reliable research from 275 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 275

Diamond Certified Qualification

Based on 275 customer surveys, we declare
Carol Flynn, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 754
Continuously qualified since October 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Jessie M. Verified Customer Name
"They worked hard. They were conscientious. It looked like things were going well."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Carol Flynn, Inc.
(650) 530-0965
(408) 782-4931
DCID6506971535

Mon - Fri: 8am - 5pm Sat: By Appointment

Serving all of San Mateo, Santa Clara and Marin Counties including Daly City, Redwood City, San Jose, Sunnyvale, San Rafael and Novato.

15
188751
Liability Insurance, Worker's Compensation
Builders and Trades Association, Electric, Gas Industry Association, National Air Duct Cleaners Association, North American Technicians of Excellence
Juan Sandoval, President

Photo & Video Gallery

Survey Responses For

Carol Flynn, Inc.

Carol Flynn, Inc.: Average 8.7 out of 10 based on 250 unique customer surveys of these open ended questions.
Jessie M. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They worked hard. They were conscientious. It looked like things were going well."

Kenneth A. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They cleaned our air duct system. They took care to keep the house clean. We referred a friend to them."

Mitra S. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have good technicians."

Oliver P. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was one of those really cold days. My furnace went out. I called and he came out right away."

Paul C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good, clean job. They did it quickly."

Richard M. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came on time. They were courteous and prompt. I just recommended them to my sister."

Roderick Y. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and they did what they were going to do."

Teresa I. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were professional. They were neat and clean. I liked their work. They delivered a quality product. It was a good experience."

Virginia B. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was prompt and he explained things. He was very thorough. He spent a couple of hours checking everything."

Wanetta L. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have been doing my maintenance since I moved into this house in 1954. I like it because they call me when it's time for maintenance. They take care of everything."

Walter K. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very clean."

Jasmine M. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional."

Diana W. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time and the gentlemen seemed very personable."

Patricia C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They kept in contact with me."

Edward A. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and the technician was very professional."

Carl H. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got the job done fast."

Wilma N. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was very pleased with the job that they did."

Florestine G. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job."

Gloria A. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what I told them to do."

Constance D. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were professional and they worked with me."

Remo M. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive."

Joe Z. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The young man that came out was very knowledgeable and efficient."

Arline C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very courteous. They did the job right."

Bill B. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people that installed the heater were very friendly."

Doreen J. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt."

Dorothy S. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I just thought they were great."

Douglas G. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they were going to do."

Edward W. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He listened to what I had to say."

Frank P. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, efficient, and professional."

Gary M. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They found and fixed the problem."

Joe K. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were upfront. They didn't give me a cheesy sales pitch."

John C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the serviceman because he came on time and did a good job."

John L. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Kendra F. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were clean, timely, responsive, and efficient."

Kenneth S. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He came and did the job fast."

Kevin G. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do. They gave me a good price. They did the work on time."

Kim N. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the fact that they did not try to cheat me. They got the work done on time and at a good price."

Minnie J. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guys came and fixed the problem."

Patricia C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I had a mini problem. They came right out."

Richard R. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time. They did a good job."

Ann P. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I had a heater installed. The product was good, the service was good, and they were prompt."

Barbara B. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I got the estimate in a very timely manner, they were prompt, and they did the job."

Bob E. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Service."

Kathy I. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were direct about the work that needed to be done, and they went beyond what they said they would do."

Enrique R. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fellow was nice and thorough."

Judith H. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Dependability and knowledge, they did really well."

Eugene L. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were punctual, courteous, and efficient."

Clarice C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional, and they cleaned up the place when they finished."

Evangeline V. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Well, they tried to be more prompt than they needed to be. My mom wouldn't let them in until I got there."

Marie K. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have had them nursing my furnace along, and they have been very good about keeping it repaired. They have not tried to sell me a new furnace."

Joan M. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their overall competency and the job they did."

Melvin C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought that they were very good about getting here as quickly as was possible. They were very prompt and pleasant. We definitely would use them again, and we have recommended them to a few of our friends. I was very satisfied."

Merrill W. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The job was done the way it was supposed to be done."

Whitney S. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They come when they say they will, and if they are going to be running late, they will call and advise me."

Jack H. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professional service."

John M. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The person who came out explained everything that would be needed, and when the men came out, they followed everything he said. We were quite impressed."

Harvey P. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Excellent people and excellent work."

Jane K. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They call and remind me every year that it is time for my service. I like that."

Sharon P. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their responsiveness. I phoned them on a Friday, and they came out the next day and didn't charge me extra for a Saturday call."

Susan R. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came when they said they would and they did an excellent job. We are very happy that everything is working correctly."

Myrna B. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came right out, they were very efficient and very honest."

Ester H. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They made everything work great."

Joann E. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Katline K. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They sell the kinds of things I needed."

Brandon C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their price and scheduling. They were in there quick."

Donna W. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their timeliness, that they got the work done right and they took care of any issues that came up."

Ruth C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the skill and knowledge of the man who installed our new furnace."

Jeffrey P. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service guy was very nice and the ducts were cleaned out perfectly."

Joesph H. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They explained things and he answered our questions. He was very efficient and professional."

Martin R. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We had a problem, and they fixed it."

Sylvia F. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the customer service and the knowledgeable people they send out."

Wally I. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The sales representative was very friendly at The Home and Garden Show. He was also very helpful, and he satisfied our needs."

Norita V. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were nice and professional."

Mr. H. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They knew what they were doing, and they were very friendly. I trust their work."

Olive H. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are real gentlemen, and the people that took over are really good."

Karen W. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly people, and they really know what they are doing. They are also very clean, and they never leave behind any dirt. I use them every time I need my air ducts cleaned."

Marie F. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very reliable, and I trust their work."

Jane J. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very polite and on time. I haven't used the furnace as of yet, but I am sure everything is okay."

Virginia B. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The help was great. They came in and did their jobs. Everything turned out wonderful. I highly recommend them."

Marina M. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very nice."

Robert B. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came on time and cleaned up after themselves."

Catherine L. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people who came out were very helpful, and they gave us several suggestions on how to save money and energy. I was very impressed, and I will be calling them shortly for additional work on another house I own."

Edward F. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have recommended them to several friends. I wouldn't use anyone else."

Patricia C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Ms. V. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I called them out, and they did a good job."

Charles C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came out to service our heater and did a great job. I was very impressed with the service and how nice they were."

Karl V. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a wonderful job. We have used them for years."

Edward A. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have been servicing our furnace for quite a while, and when it finally went out, they gave me a descent price for a new furnace with installation. I find them to be honest, and I feel that they do good work."

V.K. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their work is good, and they are reliable."

Mr. M. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used them many times, and they have always provided me with very good service."

Otto B. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The technicians seemed to know what they were doing."

Maria S. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professional and on time."

Ms. S. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do. The technician who worked at our home was very nice, and he did a beautiful job of cleaning up after himself. We are very satisfied with the work."

Herbert F. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came out on time, and they were very prompt. They gave us an estimate, and they did exactly the work that they estimated. They also followed through with service calls."

Mervin K. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people are very nice, and they did a very good job. We would hire them again."

Warren C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We have used them for the past 10 years, and we have always been very satisfied with the work and services we have received."

Mr. L. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We have used them for years to clean out the air ducts and service our furnace."

Marian C. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used their services for years, and we are always happy with the work that they do."

Ruth M. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They told me exactly what the problems were and explained everything to me so I could understand them."

Alan L. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, and they didn't try to talk me into anything."

Norma J. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast and very nice. They just did some work for me."

Victor W. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They treat us very nice, and I am happy with their work."

Philip B. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came out on a weekend for a service call on my air conditioning. I thought it was wonderful that they offer weekend services."

David S. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, neat in the work that they did, very efficient in installing the heating and air conditioning unit, and their follow up service was fantastic."

Ray E. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Courteous and professional."

Virginia H. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very knowledgeable and efficient."

Mildred H. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came when they said they would, and it didn't take them long to complete the service."

Viola P. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for a very long time, and I've always been very satisfied with them."

C.R.S. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Prompt service."

U.T.I. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We had an urgent situation, and they got here the same day."

Gary F. Verified Carol Flynn, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they did a good job."

Abe S. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time and they did a good a job."

Frank A. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time, they were expeditious, and they got the work done in a short amount of time. They were very concerned about keeping the house clean. It was a good experience."

George P. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very neat and very efficient. I have recommended them to someone else."

Nancy C. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out when they said they would. They did the work when they said they would for the price they said they would."

Raymond B. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They quoted a price that was less than the other companies. The furnace works just fine."

Velia D. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very polite and good at what they did. They have installed two furnaces for me."

Stanley F. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought they had good prices."

Denise K. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were efficient and thorough."

Rudy G. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a thorough job."

James E. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They didn't oversell. They did what they said they would do. They did the job quickly. They were clean."

James T. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came on time."

Louis P. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seemed pretty efficient."

Annie L. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought they were especially considerate and courteous to my mom."

John W. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their professionalism, and they were good at what they did."

Joan S. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were quick and responsive."

Troy M. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do very good work, they arrive on time and they really know what they are doing."

Doug M. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The price was right."

William M. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The fellow who came out really knew what he was doing and we were very happy with the outcome. He was on time and polite too."

Cliff C. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were organized, careful and very professional."

M.J. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were good, they were friendly and provided good customer service."

George J. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Courtesy, and they took the time to explain all the details."

Richard B. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and everything went great. The appointments went well and they took care of what was necessary."

Jean D. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Nick D. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Prompt."

James H. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Promptness, cleanliness and attitude, I was satisfied."

Ken S. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were able to come out quickly and do the job quickly."

Eleanor S. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people are very nice."

Catherine D. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came when they said they were going to and did a good job."

Steven H. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They always come out on time."

Jean G. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Responsive and reliable."

Valerie H. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Promptness."

Mr. B. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and very professional."

Lucille E. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I'm waiting until I use the heat more."

Lewis M. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The heat was evenly distributed, and the guy who came out was nice."

Hal R. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're really efficient, and they listen to you."

Sam L. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think they're efficient."

Robert V. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I could get it done when I want it done."

Katrina P. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job, and I was satisfied with their overall work."

Deborah H. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Overall, I thought that the service and the product were excellent. I also thought that the representative from the company did not try to pressure me in making my decision right away. I felt like I could get the same deal even if I didn't agree to buy it."

William A. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Jason is very nice, and he's very good with our dog."

George D. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time, and they were neat with their work."

Pete M. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time and nice to deal with."

Karl S. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The personal service and products were good."

Derek G. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were responsive with their scheduling and professionalism."

Danny C. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service person was very knowledgeable."

Patricia K. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their service people are good and reliable."

Mary R. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They have good products and services."

Belinda L. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The owner is very nice, honest, and he does good work."

Theodore H. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do."

Marion M. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I've had them for years, and I love them."

Ms. D. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, polite, and they answer all your questions."

Jean S. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seemed knowledgeable, and they tried very hard to satisfy my needs."

Jeffrey H. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, efficient, and knowledgeable."

Julie B. Verified Carol Flynn, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were fast, neat, and clean."

Ben M. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were knowledgeable."

Carol O. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The guy who came out to check my system found some water. He said he would come back in a month and check on it at no charge. They are very reasonable about what they do and what they charge you for. They always follow up."

Charles H. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very professional."

Mark R. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were pretty much on time."

Reuben H. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were friendly."

Robert V. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They repaired our furnace. They were friendly and they did the job."

Ruth K. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the heater. It turns on and off."

Brad B. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt in getting things repaired."

Charles P. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He did a good job cleaning out the vents."

Deborah D. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seemed to have to right equipment to do the job."

Sam. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly."

A.G. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He did what he was supposed to do."

Joseph C. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive and they seemed to be established."

Harold P. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very cooperative. They gave me good advice."

Henry L. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're very professional."

Janet R. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're very good at trying to fit us in their schedule."

Connie P. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I don't know."

Maryann C. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"There was nothing that really stood out in my mind."

Holly N. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I thought I needed extra service, but they came out to inspect it, and they said I had a couple more years until I needed service."

Dan K. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Friendly staff."

Andrew S. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"When I told them I had a problem, they came out and looked at it again."

Hans W. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very clean and very professional."

Mary A. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were clean and quiet."

Alfred M. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They installed our heater years ago and come back every year to do our duct cleaning. We are very happy with their services."

Richard G. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time, professional and did the job right the first time."

David L. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job cleaning the air ducts."

William B. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Very polite and efficient."

Henry L. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seemed to know what they were doing."

David D. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"What I needed fixed got fixed."

Altaf K. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're very conscious about their work."

Michael M. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, seemed to be open and didn't try to hide anything. Most of all, the furnace worked fine after they were done."

William A. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The reps that came to the house were neat, clean, and good people."

Bobby B. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service is very good."

Neil E. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They maintain their staff and I think that means something."

Grace W. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The people."

Jeffrey J. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service technician was very good."

Larry F. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time, did a good job, and everything works okay."

Mr. F. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did their job well."

Kevin C. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did the work."

Ms. L. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were polite, they showed up on time, and they explained everything."

William G. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We had a misunderstanding in the beginning, but once they fixed it, everything was fine."

Robert H. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The young man that came out to install the unit was very nice."

Sandra D. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for 30 years, and I really trust them."

Daniel L. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We were very satisfied with the service."

Marjorie M. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Quick response."

Maria J. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were polite, and they did a nice job with the clean up."

Mary F. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The young man that came out was very nice and knowledgeable."

Doug O. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they gave free estimates."

Kathleen M. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were timely."

Clint P. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"There was a problem with the furnace shorting out, but they returned and made the necessary corrections."

V.S. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They installed decent equipment, and we have not had any problems."

James W. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are thorough, and my furnace works fine."

Ms. G. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were good about describing what was needed."

John R. Verified Carol Flynn, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and it didn't take them a long time before they found and corrected any problems."

Kevork B. Verified Carol Flynn, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were efficient."

Nancy S. Verified Carol Flynn, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Quick response time, efficient, and they were very courteous."

Mark E. Verified Carol Flynn, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were able to get the job done quickly."

Chris H. Verified Carol Flynn, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Nothing in particular as far as the company itself."

S.B. Verified Carol Flynn, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"We have had them service our furnaces for quite sometime, but this last time, they were not able to get one of the furnaces to work."

Jeff M. Verified Carol Flynn, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Nothing specific."

Stephen N. Verified Carol Flynn, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They provide excellent service and fairly good installations."

Alex D. Verified Carol Flynn, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I liked Juan. I had a new heating system installed in my house. They maintain it and they do a good job."

Desai S. Verified Carol Flynn, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"Their promptness."

Mark B. Verified Carol Flynn, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The people were nice."

Jason G. Verified Carol Flynn, Inc. Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"The equipment is top of the line."

Gary G. Verified Carol Flynn, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They were reasonably clean in their work habits."

Paul N. Verified Carol Flynn, Inc. Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"They were on time."

Mary B. Verified Carol Flynn, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They were fast."

Laura G. Verified Carol Flynn, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The owner's nephew."

Diana D. Verified Carol Flynn, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The guy who came the second day was prompt and very nice."

Albert B. Verified Carol Flynn, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Roman did a good job the first time they came out."

John O. Verified Carol Flynn, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They seemed to be fairly knowledgeable about air conditioners when they first came out to service the unit."

Mr. G. Verified Carol Flynn, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They were always prompt."

Tony C. Verified Carol Flynn, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"The second guy who came out took care of the problem and finished the job."

Ms. R. Verified Carol Flynn, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They did a good job installing a new furnace."

Ms. C. Verified Carol Flynn, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"Everything is working fine now."

Evelyn S. Verified Carol Flynn, Inc. Customer Name
Q1:4 out of 10
Q2:Yes
Q3 & Q4:"After there was a problem, someone came out and fixed it."

Burt V. Verified Carol Flynn, Inc. Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"They answered their phone."

Patrick C. Verified Carol Flynn, Inc. Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"I don't know."

Raj S. Verified Carol Flynn, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing."

Helen M. Verified Carol Flynn, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"They were prompt coming out."

Stuart B. Verified Carol Flynn, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"We have used them for several years, and we have always been happy with their services."

John K. Verified Carol Flynn, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing."

John C. Verified Carol Flynn, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"They were prompt when they came out."

M.B. Verified Carol Flynn, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Basically nothing because there was no honesty."