Diamond Certified Company Report

Cardinal Construction, Inc.

Diamond Certified Company Report

Cardinal Construction, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 135 VERIFIED CUSTOMERS i

Mark N.

VERIFIED Cardinal Construction, Inc. CUSTOMER

1 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

Always on time, always clean, always kept their word

Ally F.

VERIFIED Cardinal Construction, Inc. CUSTOMER

2 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're just very honest, trustworthy, and fairly priced. I've used them on probably six different remodeling projects. My mom used them, and I've recommended them to several friends.

They're so friendly, very responsive, and just nice to deal with. They explain what they're doing and why they think it needs to be done.

Suzanne H.

VERIFIED Cardinal Construction, Inc. CUSTOMER

3 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them you're going to get a quality product for a reasonable price. It's more expensive than a general contractor, but you're going to get the quality behind the company. That's what I wanted. I wanted a few things, one is quality, one is a fair price, and the last thing is for them to show up when they said they will and work within the time frame they give and they definitely did that.

I like that one of the owners is always on the project, and you can tell they train and use their own people and not subcontractors. As a single woman that means a lot to me. They have great people relations, they showed up, and they did everything I expected.

Read All 135 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Cardinal Construction, Inc. is a full-service residential remodeling and restoration firm that serves clients throughout the East Bay. The company’s in-house architectural and engineering capabilities allow it to provide design/build services for customers’ kitchen, bathroom, and home addition remodeling projects. It’s also a cabinet dealer with long-standing relationships with several top manufacturers, including Wood-Mode, Elmwood, Medallion and Brookhaven.

Owners Mike Xepoleas, Anthony Neto and Dan Goldsmith established Cardinal Construction in 1983. They soon expanded to a kitchen and bathroom showroom in Pleasanton, which offers a variety of services to help customers with their remodeling projects, including architectural blueprints, CAD renderings, structural engineering plans, designs, and estimates determined by state-of-the-art software. “Each customer has a unique vision for his or her home,” says Mr. Neto. “We work hard to realize those visions while offering advice and guidance that ensures beautiful, durable results.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Cardinal Construction, Inc.

COMPANY CONTACT
Service AREA

The East Bay

Get Directions
SERVICES PERFORMED

Kitchens & Bathrooms
Additions
Remodeling & Restoration
Residential Only

BRANDS Supported
  • Medallion

  • Wood-Mode

  • Brookhaven

  • Elmwood

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Cardinal Construction, Inc.

Company Profile

Cardinal Construction, Inc. is a full-service residential remodeling and restoration firm that serves clients throughout the East Bay. The company’s in-house architectural and engineering capabilities allow it to provide design/build services for customers’ kitchen, bathroom, and home addition remodeling projects. It’s also a cabinet dealer with long-standing relationships with several top manufacturers, including Wood-Mode, Elmwood, Medallion and Brookhaven.

Owners Mike Xepoleas, Anthony Neto and Dan Goldsmith established Cardinal Construction in 1983. They soon expanded to a kitchen and bathroom showroom in Pleasanton, which offers a variety of services to help customers with their remodeling projects, including architectural blueprints, CAD renderings, structural engineering plans, designs, and estimates determined by state-of-the-art software. “Each customer has a unique vision for his or her home,” says Mr. Neto. “We work hard to realize those visions while offering advice and guidance that ensures beautiful, durable results.”

Read moreRead Less
Company Philosophy

"The foundation of our company is built on our passion for building, mastery of craftsmanship, attention to detail and unyielding commitment to our customers' satisfaction. We respect their visions and invite their creative input at every stage of their remodeling projects. We're committed to building long-term relationships by exceeding expectations and earning the ultimate compliment: repeat business and referrals to friends and family."

Read moreRead Less
Comparative Summary

Construction companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Cardinal Construction, Inc. differentiates itself by implementing a unique estimation process that’s designed to provide clients with consistently accurate project estimates. “It takes us a little longer to submit a bid, but that extra time is worth it when we deliver on the estimate,” says co-owner Anthony Neto. “Also, if something unforeseen arises or the customer requests a change, we’ll stop and educate them on what’s happening. We’ll even give them the opportunity to seek other quotes if they don’t think our change order is fair.”

Cardinal Construction has been building, remodeling and restoring East Bay homes since 1983, handling everything from new construction and kitchen/bathroom remodeling projects to structural engineering and insurance restoration work. In order to offer the widest range of services possible, the company uses both architectural blueprints and CAD renderings when designing projects for customers. It’s also a cabinet dealer with long-standing relationships with several top manufacturers, including Wood-Mode, Elmwood, Medallion and Prestige.

Unlike design/build construction firms that insist on using their in-house architects and builders on every project, Cardinal Construction will work with customers’ own architects or designers if they prefer. “We can be full-service or we can just provide what the client wants,” explains Mr. Neto. “We’ve been in business for almost 30 years, so we know how to customize a project in terms of materials, options and designs. We bring our wealth of industry knowledge and experience to every job.”

Read moreRead Less
Industry Info

The most important part of any construction project is a well-written contract that clearly defines the rights and responsibilities of the respective parties, which in turn helps avoid disputes that may arise over payment or performance issues. To get the most out of your contract, consider the following tips:

• Make sure the contract includes the contractor’s name, address, phone number and license number (if applicable), as well as approximate start and completion dates.
• A detailed list of materials should be included in your contract, with information such as size, color, model, brand name and product.
• Study the design plans carefully. Approve and identify them in the contract before any work begins.
• Known as the “Right of Recision,” federal law requires a contractor to give you written notice of your right to cancel a contract within three business days of signing it without penalty, provided it was solicited somewhere other than the contractor’s place of business or appropriate trade premises.
• Make sure financial terms are spelled out in the contract. Total price, payment schedule and any cancellation penalties should be clear.
• A warranty covering materials and workmanship for a minimum of one year should be written into the contract. The warranty must be identified as either “full” or “limited,” and the name and address of the party that will honor the warranty (contractor, distributor or manufacturer) must be identified. Make sure the time period for the warranty is specified.
• A binding arbitration clause is a good inclusion in the event of a disagreement. Arbitration may enable you to resolve disputes without costly litigation.
• Never sign an incomplete contract. Always keep a copy of the final document for your records.

Anthony Neto, co-owner of Cardinal Construction, Inc. in Pleasanton, advises against paying a contractor a large deposit upfront. “Right now, solvency is a big issue with contractors, and some are out there taking huge deposits. It’s important to remember that there are laws that regulate exactly what a contractor can take upfront. In California, deposits are limited to 10 percent of the estimated cost of the project, with a maximum of $1,000.”

Make sure the contractor’s insurance coverage meets all the minimum requirements, and ask to see a copy of their insurance certification to verify coverage. According to Mr. Neto, you should also ask to be identified as an additional insured name on the contractor’s liability policy. “That gives you added protection—if anything goes wrong of if one of the employees gets injured, you can’t be sued. Not every contractor does it, but it provides you with additional value, so it’s a good idea to ask.”

Read moreRead Less
Frequently Asked Questions

Q: How long will my job take to complete?

A: We provide a detailed schedule within about a week of signing the contract. Our lead time to start a project is usually about two weeks, but it’s subject to the availability of the desired materials.

Q: Do you work straight through to completion?

A: Yes, almost always. The only time we have downtime is when materials aren’t available. But our usual practice is to be onsite every day until the job is done.

Q: Do you operate a clean worksite?

A: Construction is inevitably messy, but we do the best we can. We set up containment barriers to keep dust under control, and we spend the last 30 minutes of each day cleaning up the site.

Q: What’s your payment schedule?

A: We’ll set up an individualized schedule at the start of the project based on milestones and work completed. We don’t require large, upfront deposits.

Q: Can you get plans approved by the city and acquire the necessary permits?

A: Yes, that’s a standard part of our service.

Read moreRead Less

SELECTED PHOTOS FROM Cardinal Construction, Inc.

View Comments
Shares
Cardinal Construction, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Cardinal Construction, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 135 VERIFIED CUSTOMERS i
Cardinal Construction, Inc. : Average 9.5 out of 10 based on 135 unique customer surveys of customer satisfaction.

Mark N.

VERIFIED Cardinal Construction, Inc. CUSTOMER

1 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

Always on time, always clean, always kept their word

Suzanne H.

VERIFIED Cardinal Construction, Inc. CUSTOMER

2 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them you're going to get a quality product for a reasonable price. It's more expensive than a general contractor, but you're going to get the quality behind the company. That's what I wanted. I wanted a few things, one is quality, one is a fair price, and the last thing is for them to show up when they said they will and work within the time frame they give and they definitely did that.

I like that one of the owners is always on the project, and you can tell they train and use their own people and not subcontractors. As a single woman that means a lot to me. They have great people relations, they showed up, and they did everything I expected.

Jessee T.

VERIFIED Cardinal Construction, Inc. CUSTOMER

3 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

Clean, good work, and we didn't need to have them come back. Got it done quickly and took off, so that was nice, and they're on time which is unusual for construction companies, so that was nice.

Easy to get ahold of, they show up when they say they're going to be there, so timely and quick, but good quality.

Ally F.

VERIFIED Cardinal Construction, Inc. CUSTOMER

4 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're just very honest, trustworthy, and fairly priced. I've used them on probably six different remodeling projects. My mom used them, and I've recommended them to several friends.

They're so friendly, very responsive, and just nice to deal with. They explain what they're doing and why they think it needs to be done.

Carla B.

VERIFIED Cardinal Construction, Inc. CUSTOMER

5 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're committed to time lines.

Honestly, if you're in a situation, I was displaced from my home due to flooding, getting a timeline and getting people to actually follow the timeline is important. They're just efficient.

Sandra K.

VERIFIED Cardinal Construction, Inc. CUSTOMER

6 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, on time, they keep you updated, they always finished on time, and showed up when they said they would show up. When there were other areas of my house I needed to do that wasn't their area of expertise, they would introduce me to other contractors that could help me.

The quality of the work, after the fact, if something goes wrong like it's been a year and I had a problem with a sink they installed, the issue wasn't their fault but they were willing to come back and fix it for me. They're really good about following through and really good about staying in touch. When I do call, I always get a phone call back immediately.

Bettina P.

VERIFIED Cardinal Construction, Inc. CUSTOMER

7 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They kept to their schedule, they were very nice to deal with, and they did great work.

Probably their work, the quality of their work

Lynn C.

VERIFIED Cardinal Construction, Inc. CUSTOMER

8 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them and have told them, I have all the confidence in the world in them and they did a really good job.

Their attention to detail, I loved it when I came home and the house was clean. They didn't leave their construction mess around, they talked to me all the time about what was going on so I felt included and everything, so I never worried about it.

Benton F.

VERIFIED Cardinal Construction, Inc. CUSTOMER

9 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would certainly recommend them to anyone. It's very good quality work and they communicated well. I am very happy.

I really enjoyed communicating with them. The people in charge kept me informed during the process and all employees were very friendly. They seemed to know what they were doing.

Barbara D.

VERIFIED Cardinal Construction, Inc. CUSTOMER

10 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very nice, very helpful, and the guys are great. They clean up and leave no mess. The staff in the office is very supportive and available to answer any questions you may have. They are local and it was easy to make contact with them. I am very pleased.

They were always on time and called ahead if they were running late. I think they are very good at what they do.

Bill B.

VERIFIED Cardinal Construction, Inc. CUSTOMER

11 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very conscientious, and I like what they did. They have really good customer service as well. I am very happy with them.

They listen to what you want and they go out of their way to make sure you get something that you are happy with.

Nicole L.

VERIFIED Cardinal Construction, Inc. CUSTOMER

12 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done on time, and everything was great.

They communicated very well. They were personable and on time.

Kim H.

VERIFIED Cardinal Construction, Inc. CUSTOMER

13 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really great to work with and answered all my questions.

I liked how friendly they were and that they met all of our needs.

Mr. C.

VERIFIED Cardinal Construction, Inc. CUSTOMER

14 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing. They are organized, keep work areas clean, and finish on time. The quality of their work is very high.

I just really liked working with them. They listened to us and did what we asked of them. They do good business.

Steve G.

VERIFIED Cardinal Construction, Inc. CUSTOMER

15 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are concerned with making sure the customer gets what they need. They work through challenges. I couldn't say enough good things about them. I would recommend them to anyone who needs construction done.

They gave me their input on some issues while working through a remodel. It wasn't about them making money. I could tell that they were concerned with my satisfaction and doing good work. They offered me advice but left the decision up to me, I liked that a lot.

Judy S.

VERIFIED Cardinal Construction, Inc. CUSTOMER

16 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive.

They were easy to work with, and they were all very personable.

Carol H.

VERIFIED Cardinal Construction, Inc. CUSTOMER

17 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough. They answered my questions and stayed in communication with us all the time.

They stayed connected with us and let us know what was going on. I was very pleased with their work.

Kathy K.

VERIFIED Cardinal Construction, Inc. CUSTOMER

18 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very clean, and they kept on their schedule.

They really work with you, around your time frame. They were very collaborative. They did a pretty good job.

Marc R.

VERIFIED Cardinal Construction, Inc. CUSTOMER

19 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dan, the lead contractor, is fantastic, and so as the site supervisor. I don't remember his name.

I like the on-site guys. They are responsive, true to their word, and meticulous.

Steve G.

VERIFIED Cardinal Construction, Inc. CUSTOMER

20 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional. They clean up after themselves. They listen to what the customer has to say.

Professionalism, they're doing it right.

Read All 135 Survey Responses at Ratings View