Diamond Certified Company Report

Capstone Roofing, Inc.

Diamond Certified Company Report

Capstone Roofing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Joe F.

VERIFIED Capstone Roofing, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Basically, whatever they tell you they're going to do, they actually do. I have a rather large home on a hillside. They told me they could do the job in one day. I didn't believe it and was prepared for two to three days work. On the day, they arrived with two crews and the proper vehicles. They started at 7:30 AM and by 4:30 PM, everything was done and cleaned up. I couldn't believe it. They do a terrific job, and as a Realtor, I have been referring them. I've dealt with a lot of roofing companies in 20 years, and they're the best that I've run into.

I thought that they were very thorough and very professional. I think their prices are certainly fair, and they get the job done. I was completely pleased.

Steve W.

VERIFIED Capstone Roofing, Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually already passed out several of their cards, because I think they do excellent work.

I liked the quality. I liked the speed of the work, start to finish in one day. It was fantastic.

Deb F.

VERIFIED Capstone Roofing, Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've already told friends they're the best contractor that I've ever hired.

I liked their professionalism, their efficiency, and the fact that they left my house in the shape they found it.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Nathan DuCharme, Owner

Capstone Roofing, Inc. installs all types of roofing systems for residential and commercial clients in Napa, Sonoma, and Marin Counties. The family-owned and operated company maintains three crews of experienced technicians so it can complete projects as quickly as possible, and its knowledgeable consultants walk clients through each step of the roofing process to make sure they get systems that fit their needs and budget.

Owner Nathan DuCharme says Capstone Roofing’s detail-oriented approach to roofing work has been a crucial aspect of its long-term success. “We have two goals on every job: do high-quality work and try to leave the residence cleaner than it was when we arrived. We like the challenge of installing an entire roof and then making it seem like we were never there.”

Capstone Roofing emphasizes clear communication throughout its clients’ roofing projects, which Mr. DuCharme says is important for building relationships based on trust. “Communication is essential—if we’re running late, we’ll call the customer to keep them in the loop, even if it’s only going to be a few minutes. We want our clients to know that when we’re working on their jobs, they’re our number one priority.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Capstone Roofing, Inc.

COMPANY CONTACT
Service AREA

Napa County
Sonoma County
Marin County

SERVICES PERFORMED

Roof Installations
Sloped Roofs
TPO Roofing Systems
Free Roof Estimates

BRANDS Supported
  • CertainTeed

  • GAF

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Capstone Roofing, Inc.

A look at Capstone Roofing’s service vehicles

Company Profile

Capstone Roofing, Inc. installs all types of roofing systems for residential and commercial clients in Napa, Sonoma, and Marin Counties. The family-owned and operated company maintains three crews of experienced technicians so it can complete projects as quickly as possible, and its knowledgeable consultants walk clients through each step of the roofing process to make sure they get systems that fit their needs and budget.

Owner Nathan DuCharme says Capstone Roofing’s detail-oriented approach to roofing work has been a crucial aspect of its long-term success. “We have two goals on every job: do high-quality work and try to leave the residence cleaner than it was when we arrived. We like the challenge of installing an entire roof and then making it seem like we were never there.”

Capstone Roofing emphasizes clear communication throughout its clients’ roofing projects, which Mr. DuCharme says is important for building relationships based on trust. “Communication is essential—if we’re running late, we’ll call the customer to keep them in the loop, even if it’s only going to be a few minutes. We want our clients to know that when we’re working on their jobs, they’re our number one priority.”

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Company Philosophy

“We treat our clients the way we’d want to be treated: with courtesy, respect and professionalism. Every project is equally important to us, regardless of its size, so we focus on doing an excellent job and making sure the customer is 100 percent satisfied.”

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Comparative Summary

Few roofing contractors earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality and Helpful Expertise. Even fewer also have a service record that spans four decades, but that’s exactly the case for Capstone Roofing, Inc. “I learned the roofing trade from my father—he’d take me to jobsites when I was a kid, and by the time I was 15, I was helping with installations,” says owner Nathan DuCharme. “He started this company in 1989, and I took over in 1999 so I could carry on the tradition of providing our clients with high-quality roofing work.”

Capstone Roofing installs all types of residential and commercial roofing systems for clients in Napa, Sonoma, and Marin Counties. The company maintains two crews of experienced technicians so it can complete jobs as efficiently as possible, and its knowledgeable consultants walk clients through the roofing process to make sure they get systems that meet their needs.

Unlike less experienced roofing contractors whose lack of training or equipment forces them to extend projects past the agreed-upon timelines, Capstone Roofing has the in-house capabilities to complete jobs quickly—usually in just one day. “There aren’t many roofing companies that can finish an entire job in one day, but we utilize our large crews to get it done,” says Mr. DuCharme. “We like surprising our clients by making it seem like we were never there. They come home from work and we’re already gone, but they have a brand-new roof.”

Ultimately, Mr. DuCharme sees his dedicated employees as one of Capstone Roofing’s most important attributes. “More than half of our employees have been with us for at least 15 years, which means our crew members have good long-term working relationships,” he says. “We don’t have any problems with quality control because we’ve all been working together for so long. Everyone knows what they’re doing and works well together.”

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Industry Info
When taking on a roofing project, the best way to avoid unexpected expenses is to understand your warranty.
If you’re considering a new roof for your home or business, you’re smart to think about warranty coverage and compare guarantees from various products and installers. However, warranties aren’t always as good as they may first appear. Nathan DuCharme, owner of Capstone Roofing, Inc. in Santa Rosa, says many homeowners struggle when it comes to understanding roof warranties. “Most people hear ‘lifetime warranty’ and think they’re good for 50 years, which isn’t the case unless you get an extended warranty from a certified contractor. Most lifetime warranties only offer about 10 years of 100 percent coverage. After that, the coverage falls off pretty dramatically.”

Ask about warranty coverage
Most warranties are set up to protect manufacturers and installers, so consumers need to be savvy when choosing a new roof and taking warranty coverage into account. The best way to verify coverage is to discuss the details with your roofing contractor before signing any contracts. Get details in writing and ask these questions:

·      What type of warranty covers my roof? Is it for materials only or does it extend to labor?
·      What doesn’t the warranty cover?
·      What is the term of the warranty? Is it prorated? When does full coverage end?
·      What can void the warranty?
·      What do I need to do to maintain warranty coverage?
·      If there’s a warranty claim, is the installer or manufacturer responsible for the repair/replacement?

Learn your responsibilities
Not following through can void your warranty or dramatically shorten the life of the coverage. Your responsibilities may include regular roof inspections, routine maintenance, installation by a manufacturer-certified contractor, use of certain installation methods or materials, reporting problems within a certain time frame, and pre-installation scans or other inspections.

Warranties are only as good as the installers
Most warranty coverage doesn’t extend to installation errors. Hiring an installer without the right expertise and training can nullify your warranty coverage, whereas hiring a certified installer may extend your warranty. Make sure the company you hire has the tools, expertise and ability to do the job right.

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Frequently Asked Questions
Q: How long will it take to complete my roofing project?
A: “Most jobs take one or two days to complete. Once we look at your home and determine the amount of work that needs to be done, we’ll be able to give you an estimate.”
 
Q: How can you complete the work so fast?
A: “We bring in a larger crew than most companies, so we have enough manpower to finish most jobs in one day. Also, our box van is like a mobile shop, so we’re able to keep extra materials like flashing and wood onsite.”
 
Q: What types of roofing materials are available?
A: “Most people go with architectural-grade shingles. Some are interested in metal or slate roofs, but those materials aren’t as common because they can be prohibitively expensive. We also offer flat roof materials, including tar and gravel, TPO, and modified bitumen.”
 
Q: Will you keep my property clean while you’re working?
A: “Yes, we’ll try to leave your home cleaner than it was when we arrived. We use a moving dump trailer that’s only six feet wide, so it can fit into tight spaces where dump trucks can’t go. Instead of debris falling on the ground, we throw everything right into the trailer, which keeps everything much cleaner.”
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SELECTED PHOTOS FROM Capstone Roofing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Nathan DuCharme

Expert CONTRIBUTOR PROFILE
  • Nathan DuCharme is a lifetime veteran of the roofing industry and owner of Capstone Roofing, Inc., a Diamond Certified company. He can be reached at (707) 560-1933 or by email.

Nathan DuCharme: Building a Reputation

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — Nathan DuCharme got an early start in the roofing trade by working alongside his father as an adolescent. Later, when he took over his father’s business, he knew he’d have to maintain its reputation while also building it to reach a wider demographic. “When I was a kid, my dad started taking me to work with him and had me throwing shingles and cleaning the grounds,” he remembers. “By the time I was 15, I was doing basic installation and continued to progress from there. About the time I graduated high school, my dad started Capstone Roofing. He and I continued working in partnership until he retired in 1999, at which point I took over the business.”

Shortly after assuming ownership, Nathan made a high-risk investment in his company that he hoped would pay off. “My dad never focused on growing his business, so when I took over, it was just me and four other guys,” he explains. “I wanted to make sure I was getting enough work to keep my guys busy, so I took out a full-page ad in the phone book. My wife thought I was crazy, because it cost more than our mortgage, but I knew I needed to get our name out there. It worked—by 2003, we had doubled the size of our crew, and by 2014, we had expanded to two crews and were doing hundreds of jobs each year. Today, the bulk of our work comes from word-of-mouth referrals, so we’ve definitely built a reputation over the last couple of decades.”

Today, Nathan says his favorite part of his job is wowing customers with Capstone Roofing’s efficient approach. “Whereas most roofing companies will send three guys and take a week to do a job, we send 10 to 12 guys and knock it out in a day or two. I love seeing how shocked clients are when we’ve finished the whole job in a day and it’s like we were never there.”

A lifelong resident of Sonoma County, Nathan currently resides in Windsor. “My dad graduated from Healdsburg High School and my mom graduated from Petaluma High School, so I have deep roots in Sonoma County,” he says. “As a roofer, I really appreciate the weather here. Even in summer, the fog tends to cool things off a little, which makes for pretty good working conditions. I don’t think I could do this somewhere like Arizona.”

Outside of work, Nathan’s primary pastime is staying in shape with mixed martial arts. “I train at Nor-Cal Fighting Alliance four days a week,” he affirms. “I’ve had two amateur MMA fights, but since I’m blind in one eye, it wasn’t realistic for me to pursue fighting as a career, so I mainly do it to stay in shape.” Nathan also enjoys spending time with his wife, Rhonda, and their six children. “Most of our kids have grown up and moved out, which makes it hard to get everyone together, but we try to gather everyone at least once a year.”

In his life and career, Nathan espouses the importance of honesty. “If we’re doing an estimate for a roof replacement and the roof is still in decent shape, I’m not going to sell the customer something they don’t need—I’m going to tell them to save their money,” he says. “Besides, they’ll probably call us again when they do need a replacement, so there’s no real advantage to being dishonest. All it can do is harm your reputation, which, when you’ve put as much effort into growing a business as I have, simply isn’t worth it. It’s just better to be honest and upfront.”

When asked the first thing he’d do if he were to retire tomorrow, Nathan says he’d see the world—that is, after taking a few days to recuperate. “I’m pretty much working all the time, so the first thing I’d do is sleep in. Then maybe I’d do some traveling. I’ve never been to Europe, so that would probably be my first destination.”

Ask Me Anything!

Q: Who are your favorite MMA fighters?
A: Nate Diaz and Cain Velasquez.

Q: Would you rather live in the city or the country?
A: The country.

Q: Are you an early bird or a night owl?
A: An early bird.

Q: What’s your favorite local restaurant?
A: Catelli’s in Geyserville.

Q: What kind of music do you like?
A: Real country, whether the old classics or newer artists like Sturgill Simpson who fly under the radar a little more.

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Expert articles
  • The Truth about Lifetime Roofing Warranties

    SANTA ROSA — When it comes to installing new roofs, many homeowners fail to fully understand their warranties. Most roofing product manufacturers provide a “lifetime warranty,” which seemingly indicates the roof is fully covered throughout its expected lifespan. Unfortunately, it isn’t that simple—most lifetime warranties only offer about 10 years of complete coverage for labor and materials, after which point coverage substantially decreases. By the time the roof is 15 years old, the warranty no longer covers labor or materials for replacement, and the cost of the shingles is prorated.

    To avoid being misled, make sure you inquire about warranty terms before choosing a roofing product. Even better, consider getting an extended warranty. To do this, you’ll need to hire a contractor that has undergone a certification process with a particular roofing manufacturer. When you hire a certified contractor, the manufacturer has confidence that the materials will be installed correctly, which means you’ll get a better warranty.

    Typically, an extended warranty will provide everything that a “lifetime” warranty should: 100 percent coverage of labor and materials for up to 50 years. Plus, extended warranties are usually transferable, so even if you sell your home, the roof will still be covered. Furthermore, an extended warranty isn’t much more expensive than a regular warranty—depending on the job, it may be a $300 to $500 increase, which is a small price to pay for the considerable increase in coverage.

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Expert video tip

Video: Understanding Your Roof Warranty

Complete Video Transcription:

SANTA ROSA — Host, Sarah Rutan: A roof warranty can be a valuable asset, but if you don’t read the fine print, you might be disappointed when it’s needed. Today we’re in Santa Rosa with Diamond Certified Expert Contributor Nathan DuCharme of Capstone Roofing to learn more.

Diamond Certified Expert Contributor, Nathan DuCharme: Yeah, I think the biggest thing homeowners don’t understand is the warranties. They used to be a 30, 40, and lifetime. They quit making the 40-year. What used to be a 30-year warranty — they call it a lifetime roof. What that means is the first ten years it’s labor and material. If the roof was defective, you’re covered. But you get to year 15 — if the roof fails, then they just prorate the cost of the shingles.

You have no labor and no other materials covered, so it’s a very small warranty. So, most people don’t know that. So, if you have a certified contractor do the job and do it a certain way, you should be able to get 100 percent labor and material, up to 50 years, as long as you own that property. If you sell that property in the first 20 years, it is transferable, which is a plus if you’re selling to someone or if you’re keeping it in the family.

It doesn’t cost that much more to get an extended warranty. You buy the warranty from the manufacturer for the homeowner. It’s probably, I wouldn’t say, more than ten bucks a square, so an average job — 30 squares. It’s going to be anywhere from $300 to $400 — somewhere in there depending on the job.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Capstone Roofing, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Capstone Roofing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Capstone Roofing, Inc. : Average 9.6 out of 10 based on 100 unique customer surveys of customer satisfaction.

Joe F.

VERIFIED Capstone Roofing, Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Basically, whatever they tell you they're going to do, they actually do. I have a rather large home on a hillside. They told me they could do the job in one day. I didn't believe it and was prepared for two to three days work. On the day, they arrived with two crews and the proper vehicles. They started at 7:30 AM and by 4:30 PM, everything was done and cleaned up. I couldn't believe it. They do a terrific job, and as a Realtor, I have been referring them. I've dealt with a lot of roofing companies in 20 years, and they're the best that I've run into.

I thought that they were very thorough and very professional. I think their prices are certainly fair, and they get the job done. I was completely pleased.

Deb F.

VERIFIED Capstone Roofing, Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've already told friends they're the best contractor that I've ever hired.

I liked their professionalism, their efficiency, and the fact that they left my house in the shape they found it.

Steve W.

VERIFIED Capstone Roofing, Inc. CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've actually already passed out several of their cards, because I think they do excellent work.

I liked the quality. I liked the speed of the work, start to finish in one day. It was fantastic.

Bill B.

VERIFIED Capstone Roofing, Inc. CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job. It was a 1-day service. It was quick. I thought it would be 2 days. I was amazed at how quick and efficient they were. They also cleaned up very well.

Nathan was really nice. They were very timely. I don't think I had to wait any long length of time. They were quick. It went smoothly.

Peter P.

VERIFIED Capstone Roofing, Inc. CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nate always gives good advice. He is a good guy and honest. Call him up.

I like the integrity. He's a good guy with a good company.

Bob B.

VERIFIED Capstone Roofing, Inc. CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm exceptionally satisfied with their work.

They do a great job. I give them all of the highest marks.

Bill T.

VERIFIED Capstone Roofing, Inc. CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were not only priced well, competitively, but I really appreciated that they were on time. The owner was very efficient and explained everything well to me. They did quick and clean work. I plan to use them again in the near future for another roof.

I like their honesty and their efficient way of working. They're doing a great job. They're terrific.

Shawn R.

VERIFIED Capstone Roofing, Inc. CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt and very professional.

I liked that they were priced well. The price was good. I had a good experience. I am happy.

Byron C.

VERIFIED Capstone Roofing, Inc. CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nate was awesome. I would definitely highly recommend him, and I have recommended him to other people. You are going to get excellent service and quality work from Capstone Roofing. The guys were in and out quickly.

I was impressed. They laid tarps down. When they left, there was no mess. They were in and out. They have excellent service with quality work.

Monique R.

VERIFIED Capstone Roofing, Inc. CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They're capable. They have a big staff, and they get stuff done very quickly. They do a good job.

They were very quick. I was impressed with how fast it was. I thought they were very good.

Carolyn P.

VERIFIED Capstone Roofing, Inc. CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to anyone.

I liked their quality and promptness.

Tim S.

VERIFIED Capstone Roofing, Inc. CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

We recommend them all the time. They do a good job. They get it done and get it done quickly and right.

They do a good job. They get it done. They get it done quickly, and they get it done right. We've used them several times and are getting ready to use them again.

Pete H.

VERIFIED Capstone Roofing, Inc. CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job, and they're good people to work with.

They got the job done when they said they would. They are quite good. I've used them twice, and I'd use them again.

Kevin K.

VERIFIED Capstone Roofing, Inc. CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say not to expect immediate results when you try to contact them.

I like the quality of their work and the price.

Marci J.

VERIFIED Capstone Roofing, Inc. CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very professional, very timely, and they perform beyond expectations.

We contacted several contactors, and Capstone was the most timely and efficient. Communication and everything was top of the line.

Chris N.

VERIFIED Capstone Roofing, Inc. CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they were fast, which I really liked, and they were impressive. They got there, got the job done, and did a great job.

I like how they explained everything and gave you options, including different roof colors. They offered a warranty, and they beat everybody's prices.

Debra O.

VERIFIED Capstone Roofing, Inc. CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great company to work with.

All of their employees were really nice, a great crew.

Andrew R.

VERIFIED Capstone Roofing, Inc. CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did quality work, and they were fast.

The things I like best were the quality of their work and the speed in which they finished.

Paul A.

VERIFIED Capstone Roofing, Inc. CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that their pricing is very reasonable. Their work is outstanding, and I would highly recommend them.

They were quick and efficient. They delivered on all of their promises. The quality and pricing were very important. I think they're doing a great job.

Lori B.

VERIFIED Capstone Roofing, Inc. CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've referred them many times.

The things I liked were their timeliness, budget, and just the whole package. They do a really good job.

Read All 100 Survey Responses at Ratings View