Diamond Certified Company Report

California Heating and Cooling

Diamond Certified Company Report

California Heating and Cooling

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 88 VERIFIED CUSTOMERS i

Sally N.

VERIFIED California Heating and Cooling CUSTOMER

1 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient. They were very informative, and clean.

Their head guy was extremely personable and very kind.

Kim R.

VERIFIED California Heating and Cooling CUSTOMER

2 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was on time and had prompt service and great communication.

The whole experience was great. They covered everything from my insurance costs to how to save more money in the future using specific techniques as far as the insulation was concerned. They covered everything from A to Z.

Christine F.

VERIFIED California Heating and Cooling CUSTOMER

3 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they were very efficient.

They were very professional and very communicative.

Read All 88 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Raul Galvez, Owner

California Heating and Cooling installs and services all types of heating and air conditioning systems for residential clients in San Francisco, Contra Costa, Alameda, and Solano Counties. The company also has the in-house capabilities to clean air ducts and perform other services that improve indoor air quality, and it offers preventative maintenance programs to homeowners who need ongoing help with their HVAC equipment.

Owner Raul Galvez says California Heating and Cooling’s customer-oriented approach to HVAC work has been a key factor in its success. “We’re very passionate about helping people reach the comfort levels they desire within their homes. We strive for excellence every day, and an important part of that is making sure we deliver nothing but excellent work that leaves our customers completely satisfied.”

California Heating and Cooling prioritizes quality control throughout each phase of its work in order to consistently ensure customer satisfaction. “Our motto is, ‘If it’s not right, we’ll make it right by any means,’” explains Mr. Galvez. “Our clients appreciate how dedicated we are to ensuring their comfort and tailoring their energy savings to fit their lifestyles.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON California Heating and Cooling

COMPANY CONTACT
Service AREA

San Francisco County
Contra Costa County
Alameda County
Solano County

SERVICES PERFORMED

HVAC System Installation & Service
Indoor Air Quality
Duct Cleaning

BRANDS Supported
  • Carrier

  • Lennox

  • Payne

DIAMOND CERTIFIED RESEARCHED ARTICLES ON California Heating and Cooling

A recent HVAC installation by California Heating and Cooling

Company Profile

California Heating and Cooling installs and services all types of heating and air conditioning systems for residential clients in San Francisco, Contra Costa, Alameda, and Solano Counties. The company also has the in-house capabilities to clean air ducts and perform other services that improve indoor air quality, and it offers preventative maintenance programs to homeowners who need ongoing help with their HVAC equipment.

Owner Raul Galvez says California Heating and Cooling’s customer-oriented approach to HVAC work has been a key factor in its success. “We’re very passionate about helping people reach the comfort levels they desire within their homes. We strive for excellence every day, and an important part of that is making sure we deliver nothing but excellent work that leaves our customers completely satisfied.”

California Heating and Cooling prioritizes quality control throughout each phase of its work in order to consistently ensure customer satisfaction. “Our motto is, ‘If it’s not right, we’ll make it right by any means,’” explains Mr. Galvez. “Our clients appreciate how dedicated we are to ensuring their comfort and tailoring their energy savings to fit their lifestyles.”

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Company Philosophy

“We love our customers—we wouldn’t exist without their support, so we focus on providing them with quick, reliable services that solve their issues. Ultimately, we want them to trust us to handle any HVAC needs they have, and by keeping lines of communication open and ensuring our work is above satisfactory, we’re able to accomplish that goal.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For California Heating and Cooling, the key to keeping clients happy is taking a passionate, detail-oriented approach to their HVAC projects. “We love helping people reach their ideal indoor comfort levels,” affirms owner Raul Galvez. “We strive for excellence with each successive job, and a crucial part of that is making sure we deliver quality work that leaves our clients 100 percent satisfied.”

California Heating and Cooling has been installing and servicing heating and air conditioning systems for residential clients in San Francisco, Contra Costa, and Alameda Counties since 2007. The company also has the training and equipment to clean air ducts and perform other services that improve indoor air quality, and preventative maintenance programs are available for homeowners who need ongoing help with their HVAC equipment.

Unlike HVAC contractors that hire inexperienced technicians in an effort to reduce their operating costs, California Heating and Cooling employs highly trained professionals who have the skills to troubleshoot all types of technical problems. “We also have quality district administrators in our office who follow up with our clients to make sure they’re happy with our services,” adds Mr. Galvez. “We take pride in doing a good job, and we never consider a project complete until the customer is completely satisfied.”

Another distinguishing attribute of California Heating and Cooling is its dedication to quality control in every aspect of its work. “We take a four-phase approach to quality control: Avoid problems when delivering our services; create room for expansion, growth and profit; achieve customer satisfaction through product quality; and develop interpersonal relationships with our clients,” explains Mr. Galvez. “We value and honor our customers, and focusing on quality control is a great way to prove that.”

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Industry Info
Take simple steps to increase your HVAC system’s efficiency and lower its operating costs.
Even if you don’t have a high-efficiency HVAC system, there are many low-risk/high-return improvements you can make to simultaneously save money and reduce your carbon footprint. When the time comes to start regularly operating your furnace or air conditioner, consider the following energy-saving tips:

·       Ask your HVAC contractor to set up an annual maintenance contract so you can fine-tune your system before each heating and cooling season begins. Preventative maintenance will save both energy and money by ensuring your system lasts for many years.·      Check and change your HVAC filters every three months (if they’re reusable, you can simply clean them). Not only are new filters fairly inexpensive, but dirty filters actually cost more to use because they overwork the equipment and affect indoor air quality. “Most people aren’t aware that if their condenser unit is running under- or over-charged, it can get overworked and possibly damage the unit,” adds Raul Galvez, owner of California Heating and Cooling in Antioch.

·      Consider installing a programmable thermostat to automate your HVAC system when you’re not home. Since your system will be turned on and off based on your schedule, you won’t waste heat or air on unoccupied space.

·      If you find any leaks in your windows or doors, plug them with weather stripping and caulking. This will help you manage your ventilation, which is the controlled exchange of indoor air for outdoor air.

Remember, if you want to replace an old HVAC system with a new, energy-efficient model, you need to have your ductwork checked by a HERS Rater first. HERS stands for Home Energy Rating System, and it’s used to measure a home’s overall energy efficiency. Homes are rated based on the “HERS Index,” where an index of 100 represents the “American Standard Building” energy use and an index of zero represents a building that uses no energy at all. Essentially, the lower your home’s HERS index, the more energy-efficient it is.

In addition to checking for leaky ducts, a HERS Rater will check other facets of your home that may contribute to its overall HERS index, such as insulation levels, wall-to-window ratios, solar orientation, and efficiency of windows and appliances.

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Frequently Asked Questions
Q: How soon can you get to my house and start my project?
A: “It depends on our schedule, but we can usually send someone the same day or the next day.”
 
Q: If I need to replace or repair my HVAC unit, can you give me an estimate over the phone?
A: “Unfortunately, we don’t provide estimates over the phone. In order to help you more effectively, we’ll need to schedule an appointment at your convenience to further assess the situation and provide you with accurate pricing.”
Q: How much will it cost to diagnose my HVAC problem?
A: “Our diagnostic fee is $75, but that will be waived if you choose to have us handle the repair.”
 
Q: Do you offer any warranties?
A: “Yes, we back every repair with a one-year parts and labor warranty, and installations are backed by a 10-year parts warranty and a five-year labor warranty.”
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SELECTED PHOTOS FROM California Heating and Cooling

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Raul Galvez

Expert CONTRIBUTOR PROFILE

Raul Galvez: Still Getting His Hands Dirty

By James Florence, Senior Writer

ANTIOCH — After nearly 40 years in the heating and cooling business, Raul Galvez spends a lot of time in the office, but he hasn’t lost the taste for field work. “I still enjoy getting my hands dirty,” he affirms. “If you stop practicing your trade, you start to lose your skills, so I make it a point to stay fresh and connected with HVAC work. It’s just a part of who I am, and I don’t want to lose that.”
Originally from Peru, Raul began his HVAC career by studying refrigeration as a young man. When he came to the United States, he was glad to find not only that his skills were relevant, but the conditions for performing the work were improved as well. “Doing HVAC in Peru was challenging,” he recounts. “For example, it was a lot harder to get parts—sometimes I just had to repair the old ones because I couldn’t get my hands on replacements. By comparison, working in the U.S. was great. Any time I needed a part, I could just go buy it.”
After working for a few different companies throughout the years, Raul decided it was time to strike out on his own and founded California Heating and Cooling in 2007. Today, he says he enjoys running his own business, not least because it allows him to focus more on customer service and education. “Most people don’t know anything about their HVAC systems, so I like educating customers about maintenance and how to maximize system performance. I’ve always liked helping people, so this is a great way to do that.”
A resident of Antioch (where he lives with his wife, Gladys), Raul expresses his appreciation for the unique character of the Bay Area. “I love it here. The weather is amazing, the people are great—it’s kind of its own thing. I’ve been to a lot of different parts of the United States and there’s no place quite like it.”
Outside of work, Raul spends most of his free time relaxing. “Now that our kids are grown up, Gladys and I get to do a little more relaxing,” he says. “When your kids are small, most of your time is dedicated to them, but our youngest daughter is about to turn 19, so we’re on the verge of an empty nest. We like going out to dinner on weekends and traveling. I go back to Peru at least once a year and we often go to Florida to visit Gladys’ parents.”
In regard to a career philosophy, Raul espouses the importance of professional pride. “The number one thing I teach my employees is to take pride in their work,” he explains. “When you take pride in your work, you’re going to do your best, which will increase the quality of the result. If you’re proud of your work, there’s a good chance the customer is going to be happy with it as well.”
When asked the first thing he’d do if he were to retire tomorrow, Raul says he probably wouldn’t. “I’m don’t really plan to retire because I don’t want to be sitting at home doing nothing. I like running my company, being with my guys and working in the field.” However, he admits there’s at least one item on his bucket list. “I’ve always wanted to go to Europe, rent a Ferrari and drive on an autobahn. There’s no point owning a Ferrari in California, where the maximum speed is 65 miles per hour, but to spend a few days driving on the autobahn where you can go as fast as you want…now that sounds like fun.”
Ask Me Anything!
Q: Are you an early bird or a night owl?
A: A night owl.

Q: Music or talk radio?
A: Music.

Q: What’s your favorite local restaurant?
A: Black Angus Steakhouse in Brentwood.

Q: What’s your favorite thing to do on a rainy day?
A: Stay home, relax and watch some TV.

Q: What’s your favorite TV show?
A: “How It’s Made” on the Science Channel. I like to learn new things and it’s fascinating to see how factories operate.

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Expert articles
  • The Importance of HVAC Maintenance

    ANTIOCH — When it comes to their cars, most people stay on top of maintenance, investing time and money toward changing engine oil, regulating tire pressure, and washing the exterior. Unfortunately, when it comes to their home heating and air conditioning systems, few people take such preventative steps; in fact, most act as if these systems are supposed to run forever without any type of maintenance.

    The reality is that just like your car, your HVAC system is a machine that requires both independent maintenance and professional service. As your car needs to have its oil filter changed regularly, your HVAC system needs to have its air filter changed regularly to continue working efficiently. What’s more, your system’s condition and performance can affect your wallet. For example, depending on the condition of your air conditioner, the cost of running it can vary by as much as $150 each month.

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Expert video tip

Video: The Impact of HVAC Maintenance

Complete Video Transcription:

ANTIOCH — Host, Sarah Rutan: Most car owners are proactive about maintenance, but unfortunately, the same can’t be said of homeowners in regard to their HVAC systems. Today we’re in Antioch with Diamond Certified Expert Contributor Raul Galvez of California Heating and Cooling to learn more.

Diamond Certified Expert Contributor, Raul Galvez: When people buy a car, they usually do regular maintenance. They are on top of the maintenance, you know, oil change, coolant, tire pressure, cleaning, and all those kind of things. But having an heating and air conditioning in a house, they never bother to even look at it. And they think that those units is supposed to run forever without any type of maintenance. Remember, those are the machines and require maintenance, service, filter change. Running the air conditioning an extra hour a day, it can cost you between $0 to $150; depends on the house and your electrical bill.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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California Heating and Cooling WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON California Heating and Cooling
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 88 VERIFIED CUSTOMERS i
California Heating and Cooling : Average 9.3 out of 10 based on 88 unique customer surveys of customer satisfaction.

Sally N.

VERIFIED California Heating and Cooling CUSTOMER

1 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient. They were very informative, and clean.

Their head guy was extremely personable and very kind.

Kim R.

VERIFIED California Heating and Cooling CUSTOMER

2 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was on time and had prompt service and great communication.

The whole experience was great. They covered everything from my insurance costs to how to save more money in the future using specific techniques as far as the insulation was concerned. They covered everything from A to Z.

Christine F.

VERIFIED California Heating and Cooling CUSTOMER

3 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they were very efficient.

They were very professional and very communicative.

Lynda M.

VERIFIED California Heating and Cooling CUSTOMER

4 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem competent.

Unfortunately it has been over a year ago, so I don't have a lot to add.

Mr. P.

VERIFIED California Heating and Cooling CUSTOMER

5 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy was very informative.

The technician that came out was very knowledgeable and answered all our questions concerning our heating unit.

Frank I.

VERIFIED California Heating and Cooling CUSTOMER

6 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

It seems to be fair and efficient, reliable.

Their price range is good.

Liz J.

VERIFIED California Heating and Cooling CUSTOMER

7 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were extremely reliable and fast.

Their responsiveness and work attitude

Lualhati T.

VERIFIED California Heating and Cooling CUSTOMER

8 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time and stayed on schedule.

Unsure, honestly it was a simple job.

William A.

VERIFIED California Heating and Cooling CUSTOMER

9 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are okay.

Just what I said

Carretha W.

VERIFIED California Heating and Cooling CUSTOMER

10 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came right out and were able to come out on a Saturday morning. They determined the problem immediately and had to order a part and were able to come out and fix the problem at that point.

Their promptness

Alison T.

VERIFIED California Heating and Cooling CUSTOMER

11 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came within their time window.

Their technician was friendly and polite.

Judy W.

VERIFIED California Heating and Cooling CUSTOMER

12 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt, fast service.

They do a clean job.

Evangelina H.

VERIFIED California Heating and Cooling CUSTOMER

13 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up on time and they were very nice.

They were timely and friendly.

Daniel T.

VERIFIED California Heating and Cooling CUSTOMER

14 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable.

Nothing really

Glenda B.

VERIFIED California Heating and Cooling CUSTOMER

15 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional.

They are prompt and on time.

A. R. R. O. N.

VERIFIED California Heating and Cooling CUSTOMER

16 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

Call them, they are great.

Just what I said, they are great.

Larry S.

VERIFIED California Heating and Cooling CUSTOMER

17 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great. They came out to assess a problem but did not have the part to fix at the time. They made certain to come out the very next day with the proper part and finished the job without any extra costs.

Just as I said before

Kim K.

VERIFIED California Heating and Cooling CUSTOMER

18 of 88

Quality 10
10 10
Loyalty No
CRITIQUE

I wouldn't recommend them.

Nothing

Noman Q.

VERIFIED California Heating and Cooling CUSTOMER

19 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and honest.

It would have to be their reliability.

Gregory H.

VERIFIED California Heating and Cooling CUSTOMER

20 of 88

Quality 10
10 10
Loyalty Yes
CRITIQUE

Based on their performance, I was satisfied.

No comment.

Read All 88 Survey Responses at Ratings View