California Granite, Inc.

California Granite, Inc.: Average 9 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Adele C. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their response is very fast when you want quotes or anything done. They are great."

Al V. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient, courteous, and on time. I'm an ex-contractor, so I know good work when I see it. They were very obliging. They had to make a special cut. They were really good."

Alice K. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their total workmanship, and when they came, they were clean. They were on time, and they kept us informed of everything that was going on. We had a kitchen remodel done, and they told us to call when we were ready. We called, and they were here. It was a very large piece of granite. If you cut it wrong, you can't change it. They took extra time to make sure that the sink and everything was going to fit. All their work was magnificent. People say, "Wow", when they walk in and see the kitchen."

Amy W. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought the owner was really conscientious and easy to reach. They had great quality granite at a competitive price."

Barbara P. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Dealing with Dave was absolutely wonderful. He was very professional and warm hearted. I was referred to him by one of my friends. I wouldn't hesitate to refer him to anyone."

Bill L. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got it done quickly and well for the price they said they would."

Bill M. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would give them an '11'. The service was great, but the product was even better. They went over and above. They did measurements for everything, even the window sills. They also had answers for everything. He warned us that the granite would stay really cold, so we shouldn't put anything hot on it. It is really great to have someone in Petaluma who does quality work."

Bob B. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their quality, and the installation was good. The seaming was good. My husband is a general contractor, and he is quite particular. They did a good job, and the crew was nice."

Bob C. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came out to show us different colors of granite. When they made the template, the guy who came out was very friendly. I have nothing but high praise for them."

Bob S. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were personable, they answered questions, and they made suggestions."

Bob T. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked that they were very efficient. They did all of the cutting and sanding off the premises. Everything was precut, so it was ready to put in. They didn't leave a big mess."

Bonnie S. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Quality, durability, and sustainability."

Bryan L. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"There were two things. One, they carried a thicker type of granite than the one that is typically sold around here. They were completely professional and got it done. There was a complete lack of negatives to comment on."

Carol D. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable. They were less expensive than a lot of other granite places. They were close by."

Chris G. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their exactness, as far as time and scheduling, and they were prompt. They really coordinated with our contractor, so we didn't have to take care of anything."

Chuck W. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were professional, efficient, and they did what they said they were going to do."

Cindy B. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service was excellent. Their knowledge about granite was excellent. Their ability to meet our needs and work with an unusual shaped countertop was wonderful. The installation went very well, even though they had to work with a difficult contractor. We were 100% satisfied."

Dan D. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a great job. They did what I wanted. I love them."

Daniel M. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very efficient."

David F. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their personalized approach, they did it in a timely, professional manner."

Debbie F. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they came out on time, measured it, and installed it. It went pretty smoothly."

Don W. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional. They work they did was right. There were no problems with the installation."

Dorothy W. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Just everything, they were wonderful. Their presentation and service, they just did a beautiful job."

Fernando E. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very cordial, helpful, and informative when they were installing it."

George L. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Great customer service, great prices, and very honest, they just direct you properly in what your needs really are, not based on pricing, but what's most effective for you."

Jackie D. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He knew what he was doing, and he was able to do what I needed."

James M. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were local. They worked with me. We did everything together. It turned out beautifully. I was very pleased with everything."

Jan C. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They delivered what they said they were going to. They did good work. Overall, it was a pleasant experience."

Jeaneen O. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their selection, and the fellow who put it in was really great too. We were pleased with it."

Jennie S. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were courteous, on time, and they did a great job. I was very happy."

Jo C. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality was good. They have a good product."

John S. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they were supposed to do. They did a good job."

John W. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very willing to work with us. We actually had a problem from a previous job done, and they came out. They looked and saw what was going on, they offered a solution, so we used them again. We were very happy with them."

Kathy B. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very pleasant to deal with. They did an excellent installation. We had a problem with a crack, and they came out and took care of it. I was happy with everything that they did."

Ken M. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Efficiency and knowledge, they told us what to look for and gave us the right direction."

Kevin C. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought the follow-up by the manager, I can't remember his name right now, was great. They got back to me quickly. The guy who put it in was very good too. They were reasonably priced, a good value."

Linda H. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We had a little problem with their installation where the seams were on the backsplash. I was happy that the owner came out and fixed it. They stood behind their work and fixed it right away."

Louise K. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their personalized attention."

Marcus G. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything in general, we are going back to them tomorrow for our third purchase. They are pretty thorough, they do a fabulous job, and they are very courteous. They are local, not to mention their prices are very competitive too."

Margaret D. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the guy who cut it and then came over to install it. He was very polite."

MaryAnn T. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the service that they supplied, the people, and the help that they gave."

Michael A. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their personal service, we plan to use them again for our bathroom remodeling project."

Morris T. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"There were several things that we thought were good about them. The quality of their work, and their workmanship was very good. Their workers were very considerate. They did a great job. We were happy with all of the work that they did."

Pat B. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything fit really well. They did a good installation. All of the joints were really tight. It turned out very nice, even though I had some different cuts for them to work with."

Pat B. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The installers were very friendly. They told me what they were doing step by step. The salesperson explained all of my options."

Pat F. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought the owner who came to my house and supervised the installation was extremely helpful. I asked him to pick out the granite. He picked it out, so I trusted his selection, and I was very pleased with it. He even offered to drive me out to the warehouse with him. I thought they did an excellent job. Everything was done in a timely manner. There were no delays."

Richard A. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Dave the owner took care of me. He talked to me personally and met my needs. I had a deadline, and they helped me meet it. I have used California Granite twice now."

Richard D. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The speed in which they performed the installation, I thought they did everything very professionally."

Samantha T. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The job was done well. It was also done on time. There were no surprises with the cost estimate."

Sharon S. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They look beautiful. They did an excellent job, very professional."

Ken H. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do. They did a nice job."

Stacy B. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their product, they had a very good quality granite that I wanted, I liked, and still like. I am very happy with it."

Suzanne L. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I had no problems. They had what I wanted, and the installation went smoothly."

Sydney H. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the fact that they were able to do the job. When it wasn't quite right, they corrected it."

Tabatha D. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We liked the material that they sold. They were professional. We have recommended them to our neighbors. We were happy with what they did."

Tamsen M. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were reasonably priced, they showed up on time, and they did a quick installation. They were terrific. We were pretty happy with them."

Timothy T. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick, efficient, and their price was right. I am happy with it."

Tom A. Verified California Granite, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They've done everything I wanted them to do. For the counter in the kitchen, I wanted one solid piece, which is exactly what I got. It was done on time and installed right. They followed up on all of the jobs they have done for me."

Chris B. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Honest, trustworthy, and they did a really good job."

David T. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of the installation."

Dee C. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient and very knowledgeable."

Don G. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were fairly prompt. I don't think they could have done any better."

James S. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their politeness and help, they did a very nice job. I was pleased."

Jamie Z. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their team, they were all responsive. If there were questions, somebody knowledgeable was always there."

Janice C. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Service and the fact that they turned up when they were supposed to, they did the work. They also helped. If we had a question, they were helpful."

Jeff D. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came and fixed something right away. They were very prompt with correcting their cutting mistake."

Joseph F. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were just overall good. They were efficient, and their price was fair."

Julie P. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were here with the granite all ready to go when they said they would be. They installed it and that was that."

Kathy E. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"My wife likes the product that they sell. My wife likes her granite. She likes the color and texture. It's beautiful."

Marilyn B. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The price."

Marilyn V. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They worked with my schedule."

Marsha B. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They showed up on time, they got the job done, and they did a good job. They gave us good advice, helping us choose what we wanted. They also helped us with design issues. It was done for a reasonable price."

Pat O. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very open, and it was above board, honest. I knew from the very beginning what the costs were going to be and when they were going to do it. It was set up beautifully."

Patricia F. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time, and they did a nice quality job."

Steve K. Verified California Granite, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were local and easy to work with."

Alex L. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their efficiency and professionalism."

Bill B. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the price."

Charlene L. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful with information. I didn't know anything going in. Overall, it was good. They were on time, and they got it done quickly."

Chuck P. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The people who installed it were friendly and helpful. We had a contract. They did what was expected."

Joan L. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their efficiency and the speed in which they did it, the fellow who came out first, one of the owners, was wonderful."

Kelly A. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"Their service and location, they were close by. When I needed them to come out, they came pretty quickly."

Ken V. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were a local company. They were very friendly, here on time, and they got the job done quickly."

Liz M. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They had a good selection."

Maryanne N. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the products that they sell. I liked the pieces they had to choose from and eventually put into my house."

Mike N. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"The end product was good."

Patty H. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service, their installer was a nice guy who knew what he was doing."

Peter H. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The guys seemed to be committed to doing good work and helping me with what I needed. They cater to the customer."

Scott P. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very timely."

Steve C. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were on time. They did well. The counters look great."

Terri L. Verified California Granite, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were nearby."

Jess P. Verified California Granite, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were here when they said they were going to be here."

John D. Verified California Granite, Inc. Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"I like the granite that we picked. They had the best selection, and their price was reasonable."

Karen C. Verified California Granite, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I showed up one day, and it was done. They did the job pretty quickly."

Michael S. Verified California Granite, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I guess the granite itself, the pattern we got and the selection."

B.T. Verified California Granite, Inc. Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"The product."

Dennis C. Verified California Granite, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"I don't know. At first, it was fine. The job was just middle of the road."

R.H. Verified California Granite, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"The general response at the office was favorable. They were good at discussing the selection. They were helpful in getting the sink."

Darlene G. Verified California Granite, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"I don't like anything."

Janice K. Verified California Granite, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing."

Jim S. Verified California Granite, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"The product is okay."

California Granite, Inc.

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