Diamond Certified Company Report

California Fencing

Diamond Certified Company Report

California Fencing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 65 VERIFIED CUSTOMERS i

Bill W.

VERIFIED California Fencing CUSTOMER

1 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quality for a low price

Bob really tried to understand what the special circumstances were and tried to satisfy both me and my neighbor and he did it.

J. H.

VERIFIED California Fencing CUSTOMER

2 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them more times than I can recall. They're fast and efficient. I believe they did the best fencing job I've ever had done.

They're fantastic. They got the job done in one day and they have an amazing price.

Lee P.

VERIFIED California Fencing CUSTOMER

3 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust Bob implicitly. I know he'll do quality work for a fair price. He has so much integrity. I've had 3 wonderful experiences working with this man, and I'm looking forward to having more in the future.

I really trust that he'll do a quality job. He just dives right in there and does the work. He goes above and beyond his call of duty.

Read All 65 Survey Responses at Ratings View
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Diamond certified company PROFILE

Robert Easley, Owner

California Fencing builds and installs fences, decks, and retaining walls for residential clients throughout Marin County. The company works with a variety of natural and composite materials (including redwood, cedar, Ipe and Trex), and its wide ranging experience with fence and deck designs allows it to customize each product for the homeowner’s specific needs.

Owner Robert Easley credits much of California Fencing’s success to its ability to develop and maintain positive relationships with its clients. “We pride ourselves on our trustworthiness, and that’s a big reason why our customers call us for more work and recommend us to others,” he says. “By combining a customer-oriented business approach with high-quality products, we’ve really been able to stand out.”

California Fencing’s website, www.calfencing.com, features an extensive photo gallery that showcases many of its recent fence, deck and retaining wall projects so potential clients know exactly what to expect. “When people see the finished products we have on our website, they get a real sense for the quality of our work,” affirms Mr. Easley. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON California Fencing

COMPANY CONTACT
Service AREA

Marin County
San Anselmo
Larkspur
San Rafael
Mill Valley
Novato
Corte Madera
Ross
Fairfax
Tiburon
Sausalito

SERVICES PERFORMED

Wood Fences
Decks
Retaining Walls
Trex & Composite Materials

DIAMOND CERTIFIED RESEARCHED ARTICLES ON California Fencing

Company Profile

California Fencing builds and installs fences, decks, and retaining walls for residential clients throughout Marin County. The company works with a variety of natural and composite materials (including redwood, cedar, Ipe and Trex), and its wide ranging experience with fence and deck designs allows it to customize each product for the homeowner’s specific needs.

Owner Robert Easley credits much of California Fencing’s success to its ability to develop and maintain positive relationships with its clients. “We pride ourselves on our trustworthiness, and that’s a big reason why our customers call us for more work and recommend us to others,” he says. “By combining a customer-oriented business approach with high-quality products, we’ve really been able to stand out.”

California Fencing’s website, www.calfencing.com, features an extensive photo gallery that showcases many of its recent fence, deck and retaining wall projects so potential clients know exactly what to expect. “When people see the finished products we have on our website, they get a real sense for the quality of our work,” affirms Mr. Easley. 

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Company Philosophy

"Our main objective is to leave our customers completely satisfied, so we pay close attention to their needs and always deliver exactly what we say we're going to deliver. We understand homeowners expect a high level of quality and service when they take on fence and deck projects, and that's exactly what we provide."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for fence companies that have earned the prestigious Diamond Certified award. For California Fencing, the key to achieving and maintaining high levels of customer satisfaction is simple: deliver exactly what it promises to every client, no matter what. “Whether it’s as simple as keeping an appointment or as involved as delivering a high-quality fence for the promised price, we always do what we say we’re going to do,” affirms owner Robert Easley. “We view every promise as an opportunity to win customer loyalty.”

California Fencing has been building and installing fences, decks and retaining walls for residential clients throughout Marin County since 1985. The company works with a variety of natural and composite materials (including cedar, redwood, Trex and Ipe), and its comprehensive experience with fence and deck designs allows it to customize its products for homeowners’ specific needs.

Unlike less experienced fence companies that strive to maximize their workload volume by taking a “one size fits all” approach to every project, California Fencing focuses on personalizing each customer’s project as much as possible. “We determine what our customers want and then give advice based on our years of professional experience,” says Mr. Easley. “Ultimately, it’s all about listening to their ideas or concerns and making them feel comfortable with the entire process.”

Another distinguishing feature of California Fencing is its ability to take on fencing projects that are in unusual or complicated configurations. “We have almost 30 years of experience, so we’ve seen just about every fencing problem and configuration there is,” says Mr. Easley. “Hills, streams, ditches–there’s nothing our crews haven’t seen and effectively dealt with.”

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Industry Info

For many homeowners, installing a new fence isn’t just an aesthetic or functional addition to their daily lives—it’s the motivating factor for redoing an entire landscape. “A lot of people think of the fence as the canvas and the shrubs, trees, and flowers as the painting,” says Robert Easley, owner of California Fencing in San Rafael. “Even though a fence contractor can’t perform the actual landscaping work, they can still tell you what types of plants can be safely installed near the fence, which can be just as helpful.”

If you already have a well-planned landscaping design, Mr. Easley advises hiring a fence contractor who is experienced at working in and around gardens. “In those cases, you need to tread very carefully and take special care when removing dirt,” he says. “Sometimes, you have to move a plant that’s been there for 30 years and then reinstall it once the fence is up. A good fence contractor will be able to do that without issue—it’s a normal part of the job.”

Many homeowners ruminate on whether or not to stain their wood fences after they’re installed, but according to Mr. Easley, this is a purely aesthetic choice that doesn’t help preserve the wood in any way. “Some people choose to stain their redwood fencing, but about 85 percent don’t,” he says. “Unstained redwood turns from red to gray as it ages, but it still looks good.”

Before your fence project begins, ask your contractor if it uses pressure-treated wood for its fence posts—they’re chemically treated to resist damage caused by water and insects, so they’ll work as efficiently as possible once they’re in the ground. Also, once wood has been pressure-treated, it doesn’t need to be sealed because it has already been injected with preservatives.

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Frequently Asked Questions

Q: How soon can you start building my fence?

A: We can usually start working within two weeks of your initial call.

Q: How long will it take to build my fence?

A: On average, it takes us about three days to build a fence. If the job is particularly large, it can take longer.

Q: What materials do you use?

A: We mostly use all-natural materials, but we can also build decks out of composite materials if you’d prefer. We hand-select all our wood at the lumber yard instead of having it delivered, which makes it easier to control the quality. Our fence posts are made from pressure-treated material, and we mainly use heart redwood for the rest of the fence. For decks, we use redwood, cedar, ripe hardwood, South American wood and composites like Trex®.

Q: Do I have to buy the materials or do you handle that?

A: We’ll buy all the materials. Since we regularly deal with such large volumes of material, we can often get lower prices than our customers are able to get on their own.

Q: How big does my fence need to be to keep my dog safe?

A: About 80 percent of our customers are pet owners, so we know how to keep dogs properly contained and can advise you on the specifications needed to safely keep your particular breed of dog in your yard. We’ve never lost a dog over or under a fence that we’ve built.

Q: If you build a retaining wall on my property, will it meet local regulations?

A: Absolutely. Everything we build conforms to the regulations in that particular area.

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SELECTED PHOTOS FROM California Fencing

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Diamond Certified RATINGS ON California Fencing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 65 VERIFIED CUSTOMERS i
California Fencing : Average 9.5 out of 10 based on 65 unique customer surveys of customer satisfaction.

Bill W.

VERIFIED California Fencing CUSTOMER

1 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quality for a low price

Bob really tried to understand what the special circumstances were and tried to satisfy both me and my neighbor and he did it.

J. H.

VERIFIED California Fencing CUSTOMER

2 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them more times than I can recall. They're fast and efficient. I believe they did the best fencing job I've ever had done.

They're fantastic. They got the job done in one day and they have an amazing price.

Lee P.

VERIFIED California Fencing CUSTOMER

3 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust Bob implicitly. I know he'll do quality work for a fair price. He has so much integrity. I've had 3 wonderful experiences working with this man, and I'm looking forward to having more in the future.

I really trust that he'll do a quality job. He just dives right in there and does the work. He goes above and beyond his call of duty.

Tino A.

VERIFIED California Fencing CUSTOMER

4 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient, clean and friendly

I can't mention anything right now.

Robert D.

VERIFIED California Fencing CUSTOMER

5 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I tell people that they are trustworthy, honest and clean up nice.

Trust, and they did a wonderful job, great construction work.

Rose M.

VERIFIED California Fencing CUSTOMER

6 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

The company staff is very personable and they get the job done.

Robert comes across as being very honest.

Bill L.

VERIFIED California Fencing CUSTOMER

7 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

His workers are very terrific, quality of the products.

He had a good manner about him. He was trying to oversell himself.

Rennaisance D.

VERIFIED California Fencing CUSTOMER

8 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the guys. Bob Easley is a wonderful estimator, and he is very easy to talk to. He is a fantastic subcontractor. He is very easy to work with.

Bob Easley is very easy to work with, he does a good job, and his prices are very competitive.

Yvonne B.

VERIFIED California Fencing CUSTOMER

9 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

The information they provided was detailed, I liked how it ended up, and the estimate was very professional.

The end product

Alexander F.

VERIFIED California Fencing CUSTOMER

10 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great people and they came out and got the job done in a day.

The pricing, and they were nice guys. I am totally satisfied with them.

Carla P.

VERIFIED California Fencing CUSTOMER

11 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did it in a timely manner, there was an issue because the wrong posts were put in, but there was no hesitation to replace them.

The worker was very courteous.

Lee T.

VERIFIED California Fencing CUSTOMER

12 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work, but it is just not cheap.

He paid attention to all of the specifications and he paid attention to drainage issues. He is wonderful.

Mikael M.

VERIFIED California Fencing CUSTOMER

13 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was done quickly and well. I was very happy with the service.

Easy to work with, and they did great work. I was completely satisfied.

Randy B.

VERIFIED California Fencing CUSTOMER

14 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work very hard and they do the job as one would expect.

I just think they're top-notch. I'm a repeat customer, so I'm obviously happy with them.

William R.

VERIFIED California Fencing CUSTOMER

15 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good, quality, and fast work

Quality

(hearing p.

VERIFIED California Fencing CUSTOMER

16 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, on time, very professional, and they put up a fence for me that was gorgeous.

He was just on time and he did the work. It was complete. There were no problems and they were very professional. The fence is great.

Leslie V.

VERIFIED California Fencing CUSTOMER

17 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I haven't done my research about the use of staples in a fence, so it's hard to say right now. The owner was great and had the work done fast. They laid out the fence well. The workers were kind and cleaned up after themselves. Later, though, I discovered a couple of boards were popping out. I called the company and said that some of the staples had popped out. He came and pounded them back in and said staples were standard these days.

I would say they have the best price and did a very nice job on the fence. They knew what they were doing.

Kristen H.

VERIFIED California Fencing CUSTOMER

18 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a reliable, sturdy fence. You don't need to rebuild it for 20 years.

I like the quickness of service.

Roy B.

VERIFIED California Fencing CUSTOMER

19 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

A great company, but they are a little expensive.

The guy who runs it is an old school, smart guy, and low key. I have used them for 25 years.

S.C.P.

VERIFIED California Fencing CUSTOMER

20 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them twice and have been very satisfied. They work well without any need for supervision. I just tell them what I want and leave them to it. They do a great job every time.

They run a very organized and efficient business. They ask me what I want and execute it. There are no surprises or problems. It's straightforward and hassle-free. I've been very happy with their quality of work and the results.

Read All 65 Survey Responses at Ratings View