Independently Rated Highest in Quality
Originally Earned:
November 2011
We declare that Cal Auto Body HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1791
(650) 273-5401
1132 Hillside Boulevard
Colma, CA 94014

Cal Auto Body provides a complete range of body and collision, accident-related mechanical, structural and frame repair services for all types of vehicles at its Colma facility. The family-owned and operated company utilizes a variety of state-of-the-art technology to return customers’ cars to their pre-accident conditions, including a unibody laser straightening system specifically designed for SUVs and trucks, a computerized paint matching system and more.

Owner Nana Sarkisian credits Cal Auto Body’s success to the personalized approach its technicians and office staff take to dealing with customers, which includes managing issues with insurance companies, offering a courtesy shuttle service, renting cars at 40 percent off and providing constant progress updates. “We enjoy seeing the looks on our customers’ faces when they pick up their cars,” she says. “All they remember is the extensive damage, so they’re usually very surprised and happy when they see the results.”

Cal Auto Body is known for its fast turnaround times, which are facilitated by Mrs. Sarkisian and her commitment to making the auto body repair process simple and stress-free for every customer. “I’m always on the phone trying to make things go as quickly as possible, especially for people who don’t have rental car coverage,” she says. “We do everything in our power to return our customers’ cars as quickly as possible.”

Company Philosophy

“There’s no such thing as a big job or a small job to us—we put the same amount of effort into every vehicle, regardless of the extent of the repairs. Our goal is to achieve complete customer satisfaction by maintaining our reputation for providing high-quality, reliable repairs and continually improving our methods and services.”

Serving the Bay Area including Contra Costa, Alameda, Marin, Napa, Sonoma, Santa Cruz, San Mateo, Santa Clara and Santa Cruz counties.

Body & Paint Work
Unibody Laser Straightening System for SUVs & Trucks
Paint Baking System
Computerized Paint Matching
40% Off on Rent a Car

PPG

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Cal Auto Body, the key to achieving high levels of customer satisfaction is not only upholding its reputation for providing high-quality work and reliable service, but also continually improving its...

Frequently Asked Questions

Q: Do you use original equipment manufacturer (OEM) parts?
A: "That depends on your insurance policy. If your policy covers OEM parts, we’ll definitely use them. If not, the choice is yours, but you’ll be responsible for the difference in price between aftermarket parts and OEM parts."
Q: Can you match my original paint color?
A: "Yes. Our computerized paint matching system ensures we’ll be able to completely match the new paint to the old paint. We can even match custom paint jobs, but that’s often more expensive because it takes more work."
Q: If you find additional damage after taking the car apart, will that be covered by my insurance?
A: "Yes. We’ll file the necessary supplemental paperwork with your insurance company. You don’t need to worry about discovering additional damage."

Map

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Industry Info

Make sure your auto body shop uses the best materials available on the market.
When it comes to environmentally-friendly business practices, most auto body shops are on equal footing—the industry is heavily regulated and all licensed facilities must meet the same standards. For example, all paints must be water-based to...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
Cal Auto Body
has passed all rating steps and has earned
The Diamond Certified Award
No. 1791
Continuously qualified since November 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Adrian A. Verified Customer Name
"First of all, I would say the quality of their work, my car looks like new."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Cal Auto Body
1132 Hillside Boulevard
Colma, CA 94014
(650) 273-5401
DCID6507562082

Mon – Fri: 8am – 5:30pm
Sat: 12pm – 5pm
After Hours: By Appointment

Serving the Bay Area including Contra Costa, Alameda, Marin, Napa, Sonoma, Santa Cruz, San Mateo, Santa Clara and Santa Cruz counties.

Vito and Nana Sarkisian
10
6
I-CAR Certified, PPG Certified
216273
Liability Insurance, Worker's Compensation
Better Business Bureau, Business Network International (BNI), Colma Chamber of Commerce
A+ Rating with the Better Business Bureau (2001-2011), Better Business Bureau Honor Roll (2206)
2001
Auto Body Paint and Repair, Frame Dimensions, Structural and Accident Related Mechanical Work
PPG
250
Government and Fleet Organizations, Vehicle Owners
Lifetime Warranty on Paint Jobs, Manufacturers' Warranties on Parts
San Mateo Auto Body

Photo & Video Gallery

Survey Responses For

Cal Auto Body

Cal Auto Body: Average 9.1 out of 10 based on 100 unique customer surveys of these open ended questions.
Adrian A. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really good, reliable, and they are doing a very good job. You don't have to wait forever."

"First of all, I would say the quality of their work, my car looks like new."

Aida R. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their prices are very reasonable and their staff are very nice."

"The quality of the workmanship and the pricing"

Ailedandro S. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have pretty good service and the lady who works there is pretty good. I love what they did to my car. I have used them many times."

"Their service, they did a pretty good job and they have personal service. They have competitive prices."

Albert G. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality was very good and it was done in a very timely manner. Also, I had personal stuff in the car that I was worried about, but they came back in my car, which was very impressive to me."

"The customer service, they explained to me in detail just what I would get, and they took their time with me. They told me what was going to happen. Everything they promised, they gave. The paint matched up and it was like bringing it to the dealer, but it was not a dealer. I am very satisfied."

Amit P. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're really nice and they offer personalized attention to detail."

"The owner is very easy to deal with. She keeps in touch every step of the way."

Armen A. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are going to get high quality service from them."

"The staff and the quality of the workmanship"

Arthur S. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them because they do great work. Their work was done by the time they promised it to be done. They were very nice people to work with."

"They are conveniently located."

Avetis S. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best body shop."

"Their customer service is rated "10". They are the best."

Beverly F. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like their service. I'm satisfied with their service."

"I liked their customer service and the job they did. She's very friendly and honest. I think her name is Nana. I had a really good experience with them."

Bienvendio C. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"Their work is good and I am satisfied with it. They are friendly."

Bonnie T. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If I hit a retaining wall, I would go there. It's good. Nana is good and honest in telling you what needs to be done. They help me get out of the garage because I hate to back out of the garage into traffic."

"I like Nana. She is good and honest. I like that they help me get out of the garage into traffic. "

Bruce W. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm pretty happy with the quality of their service."

"The owner, Nana, is very friendly. She also offered to help me with other issues. She is very nice."

Catherine M. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am not sure."

"The guy was really nice about fixing my car."

Cheryl P. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very fair. I had a deductible and they worked around my deductible and got my car fixed."

"They were very professional and friendly."

Daniel G. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They explain to me what has to be done and how long it will take. They explain everything to me so that I can understand. Their work is excellent."

"The work is great. I love their work. They are very nice people."

Daniel R. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable."

"Their location is close to my house."

Denatel L. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The lady who took the order and did the service, Nana, was very nice."

"They gave me a discount, which I liked, so the price was right."

Denis B. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are super professional and super efficient."

"Their efficiency"

Dindo M. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, they do an excellent job, and they are willing to take care of some extra stuff without extra charges."

"They are friendly. You can call them anytime if you have any questions. If they are not available, they will call you back. They are pretty prompt with the scheduling. If they say they will do it, they will do it."

Elizabeth J. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go there."

"Their customer service, I like the guys who helped me out. They returned my calls promptly."

Eva C. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I referred a friend to them."

"I like all the jobs they did for me."

Fancy A. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"First of all, I like the way that Nana treats people. When you go there, it is almost like she is your friend and she pays attention to what you need, even with the insurance and getting you a rental car. She is good to you."

"I would give them an "11". They always attend to what I need. I asked them to check the headlights and they checked them right away. It took 10 minutes for the car to be ready."

Florenceann O. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very prompt in completing their assignment. They are also very honest and their prices are genuine."

"I like the personality of the people who work there. They are friendly and sincere about what is wrong with the car."

Greta C. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reasonable, fair, and good genuine people. They did excellent work."

"Their friendliness and eagerness to help me with my situation"

Gwen W. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their professionalism, Nana is just so welcoming. She does all she can for you. They have good customer service."

"The car looked new when they were finished with it, just like when I bought it. It was in perfect condition, excellent work."

Hayssam K. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job."

"They matched the original paint color of my Mercedes, which is not easy to find and match. They did a good job."

Heidy P. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly and honest."

"The attention I got from Nana, she took care of everything for me. They are doing a good job."

Janice L. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I certainly would recommend them. Nana was really nice. She's easy to talk to. I didn't get intimidated and she is very friendly."

"The quality of their work was really good. We were very pleased with the labor and workmanship. We were very happy with them."

Joanne K. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Nana is amazing, I have her on my speed dial. She is wonderful and she works with the insurance companies. She is great."

"Nana takes care of everything. They contact you and they are great."

Joseph D. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He took care of my job and it had to be done. I would tell them to go there. You can't miss."

"They performed and told me when they could start and let me know when it was done. They gave me a ride home."

Juan B. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a very good service. I had no problems at all with them."

"The staff was very nice."

Kathe L. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They take care of your problems to your total satisfaction. They definitely do quality work."

"The fact that they were honest about my problem and they were able to correct the problem for less money. They only do what needs to be done. I trust them."

Kimichi K. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly and flexible."

"They were not overpriced. The staff was very humble and communicated very well with me. They were very patient about making sure I understood them. They are very honest."

Lawrence L. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they have really good service. They helped me with the paperwork. They did an excellent job with the auto body. They are very good."

"They are very nice and they give me a ride to the bus station."

Lisa A. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were friendly, fast, and efficient. I liked the personalized service. It was like dealing with a small business."

"I really liked dealing with Nana, the owner. They did everything they said they would do and the service was very personalized. They took care of everything."

Lolita L. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly and they listen to you."

"I've gone to them in the past. They do what they say they will do and they give the car back clean. They always do a good job."

Mario D. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, dependable, and whatever they do they always do a good job."

"I like the honesty and the quality. I've used them a few times and I tell my friends about them."

Marionette H. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their work is very good and the service is very good also. They treat the clients very well."

"They take care of the problem."

Marylou R. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they do a good job, and you can trust them. "

"They kept me informed and they were very friendly."

Melanio R. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good. I would recommend them."

"They are prompt and they take care of you."

Michael P. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very friendly and fast service"

"Nana is very friendly. She is great. She does what I ask for and more."

Nelson B. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You can trust them. The work they did with my car was very good."

"Nana is very good and very nice. She will help with everything including a rental."

Nicolas V. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great customer service, quality body work, and good pricing, everything was excellent."

"I've been using them for years. They do good work and they take care of their customers."

Nicole G. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a good place to go."

"The service, how they help me out, and they did everything. I didn't have to worry about anything."

Nitin R. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to other people."

"I like their service and their honesty. If they say it will take two weeks, it takes two weeks, and there will be no delays."

Raffi K. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"The customer service was fast and easy."

Rayan A. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional. Nana is great and she has great customer service skills. She is very helpful and very informative."

"They are quick and my whole car was cleaned, which I didn't expect. They vacuumed and wiped down the dashboard as my car was dusty."

Richard S. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you need a repair, that is the place to take it."

"The personable attitude that they had"

Rickey B. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable in their work. They keep you informed about the progress that is going on and if they say they will have something ready on a certain day, it is done."

"Their knowledge, they knew what they were doing."

Sandra G. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a perfect service. As bad as the accident was, the experience at Cal Auto Body took the sting out of it. It is complete customer service and they handle everything. They do it with a smile."

"The fact that they take care of everything, they took care of a rental car for me and they dealt with the insurance company. They gave me complete information. I spoke with the mechanic who worked on my car and they guaranteed complete satisfaction and delivered."

Sapna P. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The fact that they were very helpful and understanding, they helped me through whatever needed to be done."

"How helpful the staff was"

Taryn O. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Really good customer service, they actually had the job done faster than they were supposed to. They were extremely friendly and professional."

"The customer service, they were friendly, efficient, and helpful."

Tatyana C. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good service, and I don't have any complaints."

"They are local and cool folks. They restored the car for me."

Tommy H. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They take good care of you and give you all the information you need. They make you feel like they are on your side."

"The quality of the work and the way that they treated me, I was really impressed with them."

Tyler B. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a great customer business relationship with them. They were very professional. It seemed like they have a lot of experience working with insurance companies. They listened real closely to what I wanted and basically did exactly what I asked."

"Probably the way they handled the insurance company"

Vilma M. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable."

"They are very friendly and professional."

Virginia F. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I really liked the customer service. Nana was very, very nice."

"Nana really helped me out with the insurance and with what I encountered. The insurance didn't want to give me a rental car, but she called them to make sure they could be responsible for the rental car."

Warren V. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest and the customer service is A+. They are very informative, they keep you updated, and all in all, they were very professional."

"The communication, they keep updating you while your car is in there. They don't keep you in the dark."

Yvette M. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Nana was really nice and she took care of everything. She did a good job."

"The services, they did a great job. They took care of me and they were very friendly."

Anna P. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional."

"First and foremost, Nana was very nice and accommodating. She follows up on things. If you have questions, she is more than happy and free to answer all of your questions."

Armine M. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Go ahead and trust Nana."

"I like their service. I like everything they do. They fixed the car in a short time."

Dany K. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they are a great service. They offer great prices and great quality service."

"The fact that they understand your financial situation, and they will go out of their way to help you out."

Doris C. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are professional people."

"They do a good job."

Emma B. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They do good work. They are very reliable people and helpful."

"The lady who helped me, Nana, is an expert in what she does. They did a good job on my car."

Gunner L. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were fast and quick."

"Fast and quick"

Jose V. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They were very helpful. They did a good job with my car while I was there."

Joseph C. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"When they say something, they do it. Their work was very good."

"They were on time with the work."

Louise F. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a pretty good job for me, especially the paint job."

"I liked the quality of the paint job. Everything matched up well. "

Michael M. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're reasonably priced, they did what they said they would do, and the quality was very good."

"They did everything they said they would do."

Michael T. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very personable and they do good work."

"The quality was very good."

Michelle C. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are helpful and they do a good quality job."

"The quality of the body work and how personable they were."

Natalya M. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The shop is good."

"The quality and timing are good."

Peter C. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very customer oriented and they stay in contact with you a lot."

"Nana was really nice and she was the one who kept in touch with me and explained the breakdown of all of the services."

Ronald A. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were really quick and very good workers."

"They were very professional."

Talia P. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Really great service and very responsive"

"They took care of everything and dealt with the insurance company. They arranged for everything. They arranged for the rental car."

Tony T. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They definitely get the job done and they have friendly customer service, especially Nana."

"The interaction, they make you comfortable as some companies make you feel like it is just a business."

Wayne P. Verified Cal Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were very nice and they followed up on everything."

"The service, they were right there to help me out anyway they can."

Abellana L. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I liked their customer service. They really help you out as much as possible on the business and personal side. They just take care of you."

"Their service, they are really helpful."

Amanda S. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would say that Nana was really nice, very helpful, and very flexible."

"Nana was really good with communication and she was honest."

Bret H. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It is a reputable shop. They did what I asked them to do."

"I asked them to do a job and they did it well."

Charles M. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They seem to be customer focused."

"The way they treat their customers"

Eddie M. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"The cost is reasonable."

"They are straightforward, honest, and they have reasonable rates."

Jason H. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They have good quality."

"Nana is easy to talk to. They are good."

Jesse G. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice. "

"Their employees are very nice."

John D. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Their service is good."

"The way they treat people, they're friendly."

Johnanna P. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"That it's a woman-owned company, which is rare in the auto body industry."

"The owner is very responsive and understanding."

Ron W. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"When my car got hit, it was late at night, but they were able to take the car in and put it into storage. They didn't charge me any storage fees, so that was good."

"They fixed the car. I can't tell it was even wrecked."

Seong O. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them to a couple of my friends."

"Nana is a great person. She really helps me out a lot."

Vicken K. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Good customer service, everything is on time and their workmanship was very good."

"Their work, they way they fixed and finished it."

Vikas J. Verified Cal Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job and they were personable. They are good at what they do."

"They are efficient and personable."

Randell H. Verified Cal Auto Body Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"It is convenient."

"Friendly"

Reynaldo V. Verified Cal Auto Body Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"I could talk one-on-one with them and they were easy to talk to."

"They are friendly."

Reza E. Verified Cal Auto Body Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Their service was friendlier than any other place I know."

"They are friendly and their prices are okay."

Robert A. Verified Cal Auto Body Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"They were nice people, they did good work, but I would also relate the electrical issue I had."

"They are very nice people. They were eager to help, they listened well, the body and suspension work they did were perfect. The work they did was perfect."

Jesse M. Verified Cal Auto Body Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"Their word is good."

"Their word is good."

Jayden Y. Verified Cal Auto Body Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"Find a better shop."

"Nothing"

Tyler L. Verified Cal Auto Body Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"Be aware of the little things."

"The lady was nice."

Owen I. Verified Cal Auto Body Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:

"Not to go there, I went on their website and I had to file my complaint with the Bureau of Automotive Repair."

"Nothing"

Jack D. Verified Cal Auto Body Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"Don't use them. I would never recommend them after what they did to my car. "

"In the beginning, it was easy to communicate with them over the phone. "

Matt M. Verified Cal Auto Body Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"Take your car somewhere else. "

"It's hard for me to even comment on that. "