Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
November 2011
We declare that Cal Auto Body HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1791
(650) 273-5401
1132 Hillside Boulevard
Colma, CA 94014
Nana Sarkisian is owner of Cal Auto Body.

Cal Auto Body provides a complete range of body and collision, accident-related mechanical, structural and frame repair services for all types of vehicles at its Colma facility. The family-owned and operated company utilizes a variety of state-of-the-art technology to return customers’ cars to their pre-accident conditions, including a unibody laser straightening system specifically designed for SUVs and trucks, a computerized paint matching system, and more.

Owner Nana Sarkisian credits Cal Auto Body’s success to the personalized approach its technicians and office staff take to dealing with customers, which includes managing issues with insurance companies, offering a courtesy shuttle service, renting cars at 40 percent off and providing constant progress updates. “We enjoy seeing the looks on our customers’ faces when they pick up their cars,” she says. “All they remember is the extensive damage, so they’re usually very surprised and happy when they see the results.”

Cal Auto Body is known for its fast turnaround times, which are facilitated by Ms. Sarkisian and her commitment to making the auto body repair process simple and stress-free for every customer. “I’m always on the phone trying to make things go as quickly as possible, especially for people who don’t have rental car coverage,” she says. “We do everything in our power to return our customers’ cars as quickly as possible.”

Company Philosophy

“There’s no such thing as a big job or a small job to us—we put the same amount of effort into every vehicle, regardless of the extent of the repairs. Our goal is to achieve complete customer satisfaction by maintaining our reputation for providing high-quality, reliable repairs and continually improving our methods and services.”

Serving the Bay Area including Contra Costa, Alameda, Marin, Napa, Sonoma, Santa Cruz, San Mateo, Santa Clara and Santa Cruz counties.

Body & Paint Work
Unibody Laser Straightening System for SUVs & Trucks
Paint Baking System
Computerized Paint Matching
40% Off on Rent-a-Car
PPG

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Cal Auto Body, the key to achieving high levels of customer satisfaction is not only upholding its reputation for providing high-quality work and reliable service, but also continually improving its...

Frequently Asked Questions

Q: Do you use original equipment manufacturer (OEM) parts?
A: "That depends on your insurance policy. If your policy covers OEM parts, we’ll definitely use them. If not, the choice is yours, but you’ll be responsible for the difference in price between aftermarket parts and OEM parts."
Q: Can you match my original paint color?
A: "Yes. Our computerized paint matching system ensures we’ll be able to completely match the new paint to the old paint. We can even match custom paint jobs, but that’s often more expensive because it takes more work."
Q: If you find additional damage after taking the car apart, will that be covered by my insurance?
A: "Yes. We’ll file the necessary supplemental paperwork with your insurance company. You don’t need to worry about discovering additional damage."

Map

Javascript is required to view this map.

Industry Info

Make sure your auto body shop uses the best materials available on the market.
When it comes to environmentally-friendly business practices, most auto body shops are on equal footing—the industry is heavily regulated and all licensed facilities must meet the same standards. For example, all paints must be water-based to...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Cal Auto Body
has passed all rating steps and has earned
The Diamond Certified Award
No. 1791
Continuously qualified since November 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Anel R. Verified Customer Name
"Her fairness"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Cal Auto Body
1132 Hillside Boulevard
Colma, CA 94014
(650) 273-5401
DCID6507562082

Mon – Fri: 8am – 5:30pm
Sat: 12:30pm – 5pm
After Hours: By Appointment

Serving the Bay Area including Contra Costa, Alameda, Marin, Napa, Sonoma, Santa Cruz, San Mateo, Santa Clara and Santa Cruz counties.

Nana Sarkisian, Owner
10
6
216273
Liability Insurance, Workers' Compensation
Better Business Bureau, Business Network International (BNI), Colma Chamber of Commerce
A+ Rating with the Better Business Bureau (2001-2011), Better Business Bureau Honor Roll (2206)
2001
Body & Paint Work, Unibody Laser Straightening System for SUVs & Trucks, Paint Baking System, Computerized Paint Matching, 40% Off on Rent-a-Car
PPG
250
Government and Fleet Organizations, Vehicle Owners
Lifetime Warranty
San Mateo Auto Body

Photo & Video Gallery

Survey Responses For

Cal Auto Body

Cal Auto Body: Average 9.2 out of 10 based on 200 unique customer surveys of customer satisfaction.
Anel R. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Nana is honestly the most amazing person and business owner. I wouldn't want to deal with anyone else when it comes to my car."

"Her fairness"

Loretta T. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They honestly went beyond what they had to do. They arranged the actual rental for me and everything."

"I wanted a specific rental, which they made sure I got."

Simon C. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were recommended by Yelp and my insurance company, so check out their reviews. Give them a shot. The owner is really customer oriented, and the quality is great."

"Quality "

John D. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional."

"Nana, the owner, was my favorite."

Paul P. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Above and beyond"

"I really like that when an issue occurred with my door and sensor, both were not acting right, the owner Nana got someone who specialized in sensors and computer stuff. This is something they do not know about really, but they found someone to satisfy me."

Lucas K. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest. They asked if I was satisfied to the point I felt they were perfectionists, very easy to do business with."

"Their flexibility, when I needed a rental, they helped me with that. Honesty was more important than anything. "

Elizabeth S. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If something happens to your car, you should want to ask them to work on it. They provide quality service, and it's a great company. I was worried about who I should choose to work on my car, because I have heard a lot of stories, but they are great."

" The fact that the paint was going to look different, but it looked perfect."

Mia P. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional, and she was very good at the repair. The color match, and it was a difficult color yellow. Everything looks great. "

"To be honest, I don't even want an experience like that again, not because of them, but the accident. They are good though. "

Pearl T. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful and fast."

"I would say their speed"

Jackson M. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great service plus expertise"

"They worked out options with me and were very accommodating. I drove a long distance to take my car there. My first time was with them due to an accident near their shop. Since then, I have taken a car elsewhere, and no one even in my home town is as good as they are. I would take my car back over and over. "

Tomas S. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was just fine. "

"It came out quickly."

Jeffrey S. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Nana has taken care of me for a really long time. It is an honest place. They give written estimates and stick to them with no surprises. I used to work for the state, and I would send a lot of cars to them. I've never had one issue with her or her crew. I was with Caltrans and sent a lot of cars there, 100 jobs or more."

"Good and really nice work, nice and detailed, the last one I sent there the rear bumper was damaged. When I picked it up, it was detailed inside and out, really professional work. "

Katharina B. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were amazing. My car looks great."

"The fact that they handled a rental car, that was like the extra mile for them."

Samantha T. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were efficient and fast."

"Professionalism "

Alyssa C. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were efficient and got the work done in a timely manor."

"Just the professionalism of the staff"

Bernard M. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, dependable, and they know facts about cars. They treated me right. That place was awesome. "

"Customer support, their response time, and they were prompt."

Glen L. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great. I couldn't have asked for more."

"I think I liked their personal touch to the service the most."

Robert S. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've taken two of our cars there for a total of three times. I'm really happy with their service and professionalism each time. The work is high quality. They are curious and on time with the estimate of completion. They are also very thorough."

"Personal service from Nana, the owner, she is great."

Natalie B. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they are reliable and provide quality work. Give them a call."

"Their professionalism"

Sophie W. Verified Cal Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided a nice service."

"Everything that I needed to know, they were able to provide."