C & S Carpet & Floor Coverings

Independently Rated Highest in Quality

E i g h t h Consecutive Year

Originally Earned:
July 2002

We declare that C & S Carpet & Floor Coverings HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified^® status.

Certificate #131

COMPANY CAPABILITES TABLE AREAS SERVED, SERVICES & BRANDS MAP CONTACT INFO COMPANY PROFILE DIAMOND CERTIFIED^® RATINGS DASHBOARD

(408) 330-6100

440 Martin Ave
Santa Clara, CA 95050

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C & S Carpet & Floor Coverings has been serving the residents and business communities of Santa Clara, San Mateo and Alameda counties since the early 1970s. Along with their many residential customers, they have done business with Santa Clara County, the cities of San Jose, Santa Clara, Cupertino, Sunnyvale and Palo Alto, San Jose International Airport and many local businesses, large and small.

They sell and install carpet, vinyl, linoleum, laminates and ceramic tile. Other flooring products include bamboo, sisal, seagrass, as well as marble, limestone, slate and VCT/SOT. They sell prefinished hardwood and refinish existing hardwood floors. Customers are encouraged to call for in-home estimates.

Company Philosophy

"Our number one priority is to make the entire floor covering experience, from selection through installation, a positive one for our customers. If something unforeseen goes awry we have the experience, resources and support to get things back on track quickly and with minimum inconvenience to the customer. We are the only floor covering company in Northern California that is both Diamond Certified® and has the Carpet & Rug Institute of America Seal of Approval."

Serving Santa Clara, San Mateo and Alameda CountiesBamboo
Carpet
Ceramic
Tile
Hardwood
Laminates
Limestone
Linoleum
Marble
Seagrass
Sisal
Slate
Vinyl

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Findings based on statistically reliable research from 230 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Chart.

Company Credentials

Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?

Chart.

Yes:95%

n = 230

Diamond Certified Qualification

Based on 230 customer surveys, we declare

C & S Carpet & Floor Coverings

has passed all rating steps and has earned
The Diamond Certified Award

No. 131

Continuously qualified since July 2002.

David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"I liked pretty much everything. My washing machine created a flood. It was an emergency situation. The salesman I worked with really listened to what I had to say. He made some great suggestions and didn't try to sell me things I didn't need."

–Jane O.

"They came out and did the job when they said they would. They did a good job, and they got it done."

–Kelly K.

Research conducted by American Ratings Corporation. Ratings Methodology