Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
January 2006
We declare that Brown Insurance Services of Los Altos HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #807
(650) 949-5354
220 State Street, Suite E
Los Altos, CA 94022
Owner Kathy Brown

Kathy Brown began her career in the insurance industry in 1973. She's owned and operated her Los Altos based business since 1991. Ms. Brown is a member of several industry associations and has served on the Advisory Boards or Round Tables for companies such as Blue Shield, Kaiser, Health Net, Pacificare and Anthem Blue Cross. Additionally, in 2008, Kathy was invited to join United Benefit Advisors ("UBA"), a prestigious membership of nearly 140 of the most successful and trusted independent employee benefits advisory firms in North America and Europe. Brown Insurance Services of Los Altos specializes in employee benefits, health, dental and individual insurance. They utilize the latest technology to find the insurance programs that best meet the needs of each customer. Clients range from individuals wishing to protect their families to companies needing to cover thousands of employees.

Finding and choosing the right insurance plan can be time-consuming and confusing. Let the professionals at Brown Insurance Services do the legwork to secure you the most comprehensive coverage and the best value. Consultations and quotes are always free. Give them a call - you have nothing to lose and everything to gain.

Owner Philosophy

"The price of the insurance is the same no matter who finds it for you - so customer service is where we differentiate ourselves from our competitors. We've earned our success by exceptional performance that exceeds the expectations of our customers. Our team of professionals has over 100 years of combined experience. We welcome the opportunity to put that experience to work for you."

AREA SERVED | SERVICES | BRANDS

Business & Personal Insurance
Employee Benefits
Individual Policies
Life & Disability
Medical, Dental, Vision

Serving Northern California
Findings based on statistically reliable research from 178 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 178

Diamond Certified Qualification

Based on 178 customer surveys, we declare
Brown Insurance Services of Los Altos
has passed all rating steps and has earned
The Diamond Certified Award
No. 807
Continuously qualified since January 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They are responsive. If I ask them a question, they get back to me right away. They deliver what they promise."

–A. C.

"They made me feel important and they got back to me right away."

–A. S.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Brown Insurance Services of Los Altos
220 State Street, Suite E
Los Altos, CA 94022
(650) 949-5354
(650) 949-5351 fax

Mon - Fri: 8am - 5pm

Serving Northern California
12
0A90574
Liability Insurance, Worker's Compensation
Kathy Brown, Owner