Independently Rated Highest in Quality
S e v e n t h                              Consecutive Year        
Originally Earned:
January 2006
We declare that Brown Insurance Services of Los Altos HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #807
(650) 720-5958
220 State Street, Suite E
Los Altos, CA 94022
Kathy Brown has been in the insurance industry since 1973.

Brown Insurance Services of Los Altos offers medical, dental, life, vision and individual insurance to clients in Santa Clara County and throughout Northern California. It also counsels Human Resources representatives and business owners on employee benefit plans such as 401(k), voluntary, and short- and long-term disability. To facilitate its customer service-oriented approach, the company provides free consultations and quotes.

Owner Kathy Brown founded Brown Insurance Services of Los Altos in 1991. Ms. Brown has been involved in the insurance industry since 1973, and she’s served on advisory boards for companies such as Blue Shield, Kaiser, Health Net, PacifiCare and Anthem Blue Cross. In 2008, Ms. Brown was invited to join United Benefit Advisors (UBA), a group comprised of some of the most successful independent employee benefits advisory firms in North America and Europe.

Brown Insurance Services of Los Altos also offers travel insurance and estate and retirement planning. The company has developed an array of online services that include group benefits information, downloadable enrollment and claims forms, and wellness information and resources.

Company Philosophy

“The price of insurance is often the same from provider to provider, so we focus on customer service to differentiate ourselves from our competitors. We’ve earned our success by offering exceptional performance that exceeds our customers’ expectations. Our team of professionals has more than 100 years of combined experience, and we put that wealth of knowledge to work for each of our clients.”

Serving all of Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos.

Business & Personal Insurance
Employee Benefits
Individual Policies
Life & Disability
Medical, Dental, Vision

Map

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Findings based on statistically reliable research from 225 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 225

Diamond Certified Qualification

Based on 225 customer surveys, we declare
Brown Insurance Services of Los Altos
has passed all rating steps and has earned
The Diamond Certified Award
No. 807
Continuously qualified since January 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

A.P.M. Verified Customer Name
"They have good follow through."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Brown Insurance Services of Los Altos
http://www.browninsure.com
220 State Street, Suite E
Los Altos, CA 94022
(650) 720-5958
(650) 949-5351 fax
DCID6509495354

Mon - Fri: 8am - 5pm

Serving all of Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos.

Kathy Brown
12
0A90574
Liability Insurance, Worker's Compensation
Santa Clara Insurance - Health & Employee Benefits

Survey Responses For

Brown Insurance Services of Los Altos

Brown Insurance Services of Los Altos: Average 9.4 out of 10 based on 225 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
A.P.M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them because there is no cost to hire them. "

"They have good follow through."

C.S.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient."

"They are friendly and easy to work with."

C.P. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable and extremely diligent in providing information and alternatives in regards to insurance."

"Their diligence in providing the information about my policy and my alternatives"

C.Q.B.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They follow up, and they are very receptive. They give you plenty of information."

"They are very good with their follow-through."

C.G.M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable. They are very attentive to me even though I'm just a small business."

"They are accessible to me."

D.F. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It seems like everyone is very nice, and the lady in the office is very personable."

"I think they are very warm and nice people who want to do business. My experiences have been very good."

E.A.S.C.O Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great. I love them."

"Their customer service is great. They get back to you, and if you have any issues, they are on top of them."

J.S.M.E. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very prompt reply, and they are very responsive to client needs."

"Their prompt response when I have an inquiry"

L.P.R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great customer service."

"Their great customer service, everyone treated us with a lot of respect. Everyone got to the bottom line quickly."

L.P.M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have excellent customer service. I get a lot of immediate response, and they are friendly and helpful."

"TheIr excellent customer service, and they reply quickly."

M.E. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're helpful. "

"The email of the summary of different insurance plans and the coverage that they send"

M.C.G. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are quick, resourceful, and they do a great job for their customers. They always have an answer for me immediately."

"Their personnel, the girls are a joy to work with."

P.P.J. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very punctual, conscientious, careful, and responsive. They are very creative in helping us find good solutions. They are really nice people."

"They are very professional and good people to work with."

P.A.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them to people. They have personal service, and they are very thorough."

"I think they are just a really quality operation. They are not high rollers. It is a very comfortable situation for small companies. I got them from a personal recommendation."

P.P.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They give you all the right information that you need to make the right decisions."

"I get information that I need to make comparisons and I get guidance, but I make decisions on my own. They have email communication, and they keep you appraised on employer things and personal changes that might come up. I have been using them since 2006."

P.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were helpful and useful to my business."

"They are local."

T.G.F.U. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly and easy to get along with. They provide good service. They are knowledgeable and helpful. They are good in remembering my due dates, and they are very attentive. Women know how to take care of their customers."

"The owner, Kathy, is very knowledgeable in her field. The price is competitive. She's open and honest. She's not high pressure. She shows you the best way and gives you the best advice."

V.J.R.E. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have my best interest. They are very thorough and very helpful. If they don't have the answer, they get back to me with the answers right away. I am very pleased. I adore Marcy, who I deal with. I just think she's the greatest."

"They just have complete knowledge of their product. They get me the answers right away. They are very supportive."

A.T.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their response time, the way they make me feel as a customer, and they always make time for what I need."

C.S.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very efficient, knowledgeable, and friendly. They're just organized, which helps us stay organized."

C.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They handle most of the legwork when it comes to researching the different plans, so they simplify the process for us."

E.F.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They carry a broad range of different policies and they're very open about the pros and cons of each. They make recommendations based on our needs and give us good choices and good support. We've been using them for 15 years."

E.R.L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're knowledgeable, personable, and very helpful. "

M.I.S.S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very customer oriented and they get back to you right away. They're really good."

P.P.C.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're well-informed, they respond quickly, and they provide the information and guidance we need."

R.E.E.S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The overall service, they've handled our account very well."

S.M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They kept in close contact with us and they were good about notices and reminders. I also had a situation with a personal policy, but they were very helpful with that too. They did a great job. We were very happy with them."

S.S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have great customer service. Phone calls and emails are returned instantly and they handle as many details as we need from them."

Thom S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They've always been really responsive and informative. I feel comfortable asking what they recommend and then going with what they suggest."

T.B.H.O.M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They get back to me any time I call regarding my employees. They're always kind, polite, and they get the information out to my employees to make it easy for them to understand their options and fill out what they need to fill out."

V.B. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they weren't affiliated with any specific company. They were working on my behalf versus another insurance company. Also, they make sure that if my bill hasn't been paid, they find out why, and they give me a heads-up if rates are going up."

A.C.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are responsive. If I ask them a question, they get back to me right away. They deliver what they promise."

A.S.S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They made me feel important and they got back to me right away."

B.M.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are quick to respond and they are on top of things if I have questions. If I need assistance, they are available."

E.P.L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They've always been on top of the situation. They've even been ahead of what we needed. They anticipate what we need before we need it. We have been using them for 10 years."

G.T.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very good at answering questions, courteous and knowledgeable. They call me back right away when I have questions."

I.B.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive via email."

K.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly."

M.E. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very responsive to my needs, very accurate and very thorough, they are also cheerful and they don't make it seem like I am working for them. They always make it seem like they are working for me."

M.I.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They respond quickly to our questions."

P.C.D.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are quick with their responses and they know what they are doing. We've been using them for a long time."

P.P. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They helped us figure out all the plans and what the costs would be. They helped us figure out what would be the most cost effective for us."

P.A.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very personal service, and every time I have a question, they are right there. They get back to me very quickly, and that is very unusual."

R.O.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have always been very proactive, helpful and friendly."

S.W.W. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very personable and they found me my insurance in a hurry."

S.M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their responsiveness, if I call, they get back to me right away."

T.D.C.D.G. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are always very attentive and they call and give us choices. They don't try to push us into doing something we don't want to do. They are really good."

W.E.S.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service, they get back to us quickly, they are very good at helping and they go the extra mile. They help here at the office. It is just way above and beyond what most brokers will do. We have used them for 6 or 7 years."

A.V.G.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very quick to respond and knowledgeable."

B.V.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Her communication is excellent. "

A.S.S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They always get back to me and make me feel like I'm important to them. "

C.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer support"

C.A.S.C.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly, accommodating and flexible. "

C.P. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personal service"

D.C.R.E. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are a cut above the rest. They are extremely punctual and willing to talk about market trends. Kathy, the owner, calls and takes the time to see how things are going. "

E.F.L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive. They give accurate information."

F.D.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their prompt reply, they are very fast."

G.A.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive to our needs and just very nice people. "

M.V.O. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very nice. They always find an answer."

P.M.L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very knowledgeable, and they get right back to me."

V.V. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very nice, very good and always available when we need them. They do everything quickly."

W.E.S.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very helpful and willing to answer all of our questions. They get back to us quickly. They are courteous and knowledgeable."

A.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They"

A.T.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their responsiveness and the business services they provide "

B.C.M.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They work well with us. "

C.P. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have the answers to my questions when I need them and they are very prompt. "

C.E.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seem to be very thorough and prompt in getting back to me. "

D.R.L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very responsive and they take care of what I need. "

E.T.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Ginger is awesome. Every time I call, she helps me with problems or concerns I have. "

E.S.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their customer service. They need to show other businesses how to do what they do. They're the best."

G.S.P.L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They pay attention to all the issues we have in a timely manner. They're very courteous and nice about everything. "

G.F.U. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service is always on top of things. "

L.A.C.O.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personal service "

M.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very responsive, always accessible and they take care of us. "

M.I.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They work with us. "

M.V.O. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They"

O.R.M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their personalized attention and responsiveness "

P.P.J. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are responsive, available via email and they follow through with insurance issues. "

Dennis C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were responsive."

Tim S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I feel confident doing business with them. They are personable, and they're located close to my business."

Suzie B. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive, and they take action right away. They're also willing to go the extra mile."

Kwang L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When I have questions, they reply very quickly."

Cathy W. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their response time is great, and they follow through."

Brian S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful and friendly."

Harry T. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They express concern, and they follow through."

Salim L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service"

Ralph A. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good personal service"

Roger D. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They've always been very attentive, and they've even presented me with options for coverage without asking."

Geoffrey D. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are responsive, friendly, and they solve any problem that I have."

Pam V. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They've been good about alerting me of changes in my plan."

Genie A. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When it was time to look at new insurance policies, they were really great. They provide an evaluation of all the different plans so we could easily make comparisons."

Danielle W. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service"

Mara H. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service"

Sandra B. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Friendly service and knowledge"

Catharine G. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Efficiency"

James F. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Promptness and responsiveness"

Sue B. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're friendly, and they respond immediately. They provide tremendous information."

Robyn F. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service"

Karen W. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personal service"

Charles G. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They answer my questions and call me when something arises."

Kathy C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're extremely knowledgeable, and they respond instantly."

Mr. R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Quick responses and knowledge"

Kam R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They take care of everything when I call."

Michelle D. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service"

Jenny C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They"

Sossy M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way they respond and the quick response time"

Robert P. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their personal attention, and they know what they're doing. We've been using them for a while, and so far we've been very happy with them."

Kellie S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service was great."

Patricia U. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're attentive, responsive, and patient with my questions. Kathy gives us options, and I can talk to her directly when I call."

Donna D. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they have good customer service."

Marianne M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service"

Jan A. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They go the extra mile to get the job done. I like the service, cooperation and prompt responses."

Toni M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very accessible, and they help us right away."

Stephanie F. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that I don't have to call them very much."

Ann F. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're efficient, timely, and they always get us the answers. They also have good telephone manner."

Linda H. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When we call them, they're always available."

Nicole B. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I can call and get help when I have a question."

Scott W. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They return phone calls."

Scott A. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their service and personal handling of issues that come up with our employees regarding reimbursement through insurance companies. One of the key things is that I don't have to continuously follow up with them. They are proactive about it, and they"

Kathryn W. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are in downtown Los Altos."

Ann R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're personable, and someone answers the phone when I call. Also, when they talk to me about insurance, they don't make me feel stupid."

Clinton F. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Whenever I have a problem, they're on it right away."

Sam D. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very quick with customer service."

Laurie M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personal care"

Deanne R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their people are responsive. When I call, they give me answers fairly quickly. They always get the job done."

Trilby R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the service. They are always on top of things."

Peg M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're responsive, and they finish the job."

Janice O. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service"

Rita H. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We like their efficiency, and we"

Jennifer G. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their prompt service is what I like best."

Cynthia V. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Kathy Brown is very knowledgeable. She gets answers to our questions quickly, and I just find her to be very pleasant to deal with."

Dennis M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Kathy is responsive, and she takes care of us right away."

Cynthia H. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that when I call, I talk to a real person who knows what they are talking about."

Peter C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personable"

Emma E. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They always have an answer for us right away. Another insurance company is trying to get us to change, but we are very happy with Brown."

Kaas S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are accessible, nice to deal with, and professional."

Janet R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I always deal with the same two people there, and I feel that they know my needs."

George H. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Marcie"

Susan N. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Quick response and extremely helpful"

Toni Y. Verified Brown Insurance Services of Los Altos Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their responsiveness"

A.A. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive. "

"They are very responsive. "

L.A.A.C.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive, very efficient, and very knowledgeable."

"They are so responsive, quick to respond."

M.L.C.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly and responsive."

"Responsive"

A.A. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their consistency and reliability, they're always responsive. I've been doing business with Kathy for 20 years."

A.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seem to care."

K.C.S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We got our Delta Dental Insurance from them. We got a good deal on it through them."

L.A.O.G. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It was simple and direct."

P.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Responsiveness"

R.C.T. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Availability, correspondence, and they're right on."

S.B.I.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the service. They respond quickly."

A.T.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Response time, they respond quickly to phone calls and emails."

B.N. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They give thorough answers to some of our ridiculous questions."

P.P.T. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive and they get back to us very quickly. They are complete in their information and very friendly."

A.F.C.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"If I have a problem that needs to be handled quickly, they are always on top of it. They are efficient. I've been happier with them for medical and dental insurance than any other insurance company."

A.A.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their personal attention to detail"

B.C.M.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive. When you call, you get a quick response. "

E.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their response time and the completeness of the responses"

F.P.A.L.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The personalized service, and having only one person to go to. They have added staff with expertise and knowledge about benefit suppliers. I also like the marketing of their product, their responsiveness and what they offer. With them, we could make a clean selection of our benefit plan."

P.S.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"That I am able to reach someone when I need to, and they are able to get me competitive quotes."

T.C.W.L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think the people there are very personable and knowledgeable."

A.T.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like that they are a small company and easy to deal with. They always work on making it easier to deal with them. "

A.V.G.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their quick response "

C.R.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people are responsive. "

Joseph C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very thorough. "

F.P.A.L.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like their responsiveness and attention to the issues. They work on the problems and keep us posted. "

M.E. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The personalized service and excellent follow-up "

Kate R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like that they are a small company, and they are attentive to our needs. Also, we can get a live person on the phone."

Joel S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Very responsive"

Shauna L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"She is very friendly and helpful."

Chris S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very diligent, and they followed through very well when we switched medical carriers."

Glroia S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They get back to me quickly if I have a question."

Faith L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I appreciated Kathy's initial response. Also her staff has been very helpful."

Blair P. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were convenient for us, and Kathy does a good job."

Elna T. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The promptness of their response when I have a question"

Lisa M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Nothing specific"

Evana L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The timely response to questions"

Faye M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like their responsiveness and willingness to work with whatever concerns I bring to the table. They've been exceptional."

Stephen H. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"There is always someone there to answer any of my questions, even though I can be a pest sometimes. I'm happy with everything they do for me."

Mary R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They definitely follow through. They were great when I first contacted them to set up our plan."

David R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They understood my problems and took care of them."

Ed R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They've been responsive to our questions."

Ralph B. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They communicate with me when there's a problem and intercede on my behalf with whichever the insurance carrier is. They are proactive in solving problems, and they never just dump problems on me when they arise."

Ruth W. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I get good service when I need it."

Jennifer G. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like that they are small and easy to get a hold of."

L.L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"When I call them, they get back to me right away."

Barbara M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Linda and Kathy are both very professional and knowledgeable. Kathy deserves a higher rating than '10' in customer service."

Lawrence M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They respond quickly."

Molly C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Courteous and friendly people"

B.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were good. They did everything on time. They were very helpful when I had questions."

"They always find me a good insurance policy."

E.P. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are pretty thorough and responsive."

"Their knowledge of the industry"

S.B.I.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice. They are always available, and they return your call. "

"We have been using them for 10 years. They return our calls right away. They can answer all of the questions that we have."

Y.W.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They gave me information in a timely manner."

"They are good. I have been using them for a long time."

G.C.M.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're local and they seem to be knowledgeable. They're easy to talk to."

M.S.L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're quite responsive. Overall, they're knowledgeable."

Robert C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They explain things to us."

B.H. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The people are personable. I think they are pretty good."

C.L.C.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job advising us of different options. I have been using them for 7 years."

J.E.P.M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are pretty responsive and their customer service is good."

T.B.H.O.M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They have always done a good job."

A.C.L.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Kathy is very accessible. "

S.C.A.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They always follow through."

L.P.M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their courtesy and quickness in responding "

Nancy N. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Responsive"

Scott B. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Close by"

Ben A. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are informative and very easy to get a hold of."

Aaron B. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Responsive"

Susan B. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like that when I call there's someone who responds right away."

Sanjeev S. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive, courteous, and knowledgeable."

John L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're fine. There isn't one specific thing I like best."

Diane D. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They have good service and fast turnaround."

Dennis R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're close to us, and they help find solutions for us."

Julie R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Personal service"

Juan P. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service is very professional."

Jay M. Verified Brown Insurance Services of Los Altos Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Kathy"

E.C. Verified Brown Insurance Services of Los Altos Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very prompt and the communication was good."

A.V. Verified Brown Insurance Services of Los Altos Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are conveniently located to where I am."

C.J. Verified Brown Insurance Services of Los Altos Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are very helpful."

C.I. Verified Brown Insurance Services of Los Altos Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Good communication "

Sue B. Verified Brown Insurance Services of Los Altos Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They notify me of rate increases."

Cindy L. Verified Brown Insurance Services of Los Altos Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"We don't contact them very much so it's hard to comment."

Bonnie J. Verified Brown Insurance Services of Los Altos Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"No comments"

W.U. Verified Brown Insurance Services of Los Altos Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They send me a calendar."

J.E.H.F. Verified Brown Insurance Services of Los Altos Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They are friendly and quick when we need them. "

Sophia K. Verified Brown Insurance Services of Los Altos Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"When I ask for information, they provide it to me."

N.O.R. Verified Brown Insurance Services of Los Altos Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"I can't think of a thing. I used to like them when it was Dev Millar, before the merger to Brown Insurance. Dev Millar gave very personable service. They made sure that I understood the plan and my options. When I used to get recommendations, you knew what I was getting myself into. "