Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
May 2014
We declare that Bridewell Hilltop Kennels HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2164
(415) 231-2087
325 Sunset Trail
Novato, CA 94945
Anne Hadley is manager of Bridewell Hilltop Kennels.

Bridewell Hilltop Kennels offers a wide range of pet care services at its countryside facility in Novato. The company’s primary focus is providing short- and long-term boarding for dogs, cats, birds, rabbits and other small animals (excluding reptiles), but it also features an onsite grooming salon that offers everything from bathing and brushing to nail trimming and ear cleaning.

Manager Anne Hadley says much of Bridewell Hilltop Kennels’ success is due to its animal-oriented business approach. “Our goal is pretty simple: take care of the animals first and provide them with great care at a reasonable price. Everyone who works here truly loves animals, so we take the time to develop relationships with them and learn about their specific needs so they get the best possible care.”

Bridewell Hilltop Kennels offers several ancillary services that are designed to improve the quality of each pet’s visit, including a dog walking program that features 25- to 40-minute nature walks and a complimentary bath on the day of departure (with a paid seven-day stay or longer). “We can also administer veterinarian-prescribed medications at no extra charge,” adds Ms. Hadley. “Each of our policies is in place to guarantee the health, safety and enjoyment of our customers’ pets.”

Company Philosophy

“Our primary concern is the happiness and well-being of our customers’ pets, so we work hard to make sure they’re as comfortable as possible during their stays. We want every customer to know that we’re taking good care of their pet so they can relax and enjoy themselves while they’re gone.”

Serving all of Marin County

Day Care
Grooming
Boarding for Dogs, Cats, Birds, Teacup Pigs, Guinea Pigs, and Rabbits

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for pet boarding companies that have earned the prestigious Diamond Certified award. For Bridewell Hilltop Kennels, the key to achieving and maintaining high levels of customer satisfaction is simple: take the time to develop a personal relationship with every animal that visits its facility...

Frequently Asked Questions

Q: Do you offer daycare services in addition to long-term boarding?
A: "Yes. We’ve actually seen a significant increase in people who drop off their pets before they go to work and pick them up at night. "
Q: Do you offer any discounts for long-term customers?
A: "Yes. If your pet stays with us for more than 30 days, we can work with you on a discounted rate. "
Q: Will my dog be able to get out and exercise at your facility?
A: "Definitely. We take all the dogs out three times a day—at least once in the big yard and a couple times in the medium-sized yards. We also offer ball throwing and walking programs for an additional $15. "

Industry Info

If you’re planning to board your pet during an extended trip, make sure you take several considerations into account.
Boarding your dog or cat is a great way to ensure they get proper care while you’re away for an extended period of time, but if you’ve never worked with a boarding facility before, it’s important to know a few guidelines so you can...
Findings based on statistically reliable research from 79 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 79

Diamond Certified Qualification

Based on 79 customer surveys, we declare
Bridewell Hilltop Kennels
has passed all rating steps and has earned
The Diamond Certified Award
No. 2164
Continuously qualified since May 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Sandy F. Verified Customer Name
"It is in a pretty setting and I can take my dog there even if he is having medical issues and they will follow my directions."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Bridewell Hilltop Kennels
325 Sunset Trail
Novato, CA 94945
(415) 231-2087
DCID4158975471

Mon – Sat: 8am – 5pm
Sun: 10am – 2pm

Serving all of Marin County

Philip Sheridan, Owner; Anne Hadley, Manager
15
10
Liability Insurance, Workers' Compensation
All
1954
Day Care; Grooming; Boarding for Dogs, Cats, Birds, Teacup Pigs, Guinea Pigs and Rabbits
Marin Pet Boarding

Photo & Video Gallery

Survey Responses For

Bridewell Hilltop Kennels

Bridewell Hilltop Kennels: Average 9.4 out of 10 based on 79 unique customer surveys of customer satisfaction.
Sandy F. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My dog seems to be okay with going there. The transition is not easy. Once I am gone, I know he is in good hands. My dog really likes the core people who are there, although there is a lot of turnover."

"It is in a pretty setting and I can take my dog there even if he is having medical issues and they will follow my directions."

Paul B. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very conscientious and they take care of your animals while they are there."

"My dogs like going there, they get really excited when I pull up in the driveway."

Gerri Y. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I know my dog is safe there."

"It is practically the only one around."

Erin B. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very conscientious and they are very careful with the animals. The staff are all very friendly and they work with my schedule and my budget."

"Convenience"

Effie F. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been really happy with them, and my dogs are happy. I love the spa treatments they give my dogs. When they come home they smell wonderful for several weeks. They also get their nails done. So my dogs get what I get!"

"I like the feeling that I don't have worry about them. I know they will be taken care of and I can relax."

John F. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best, and they provide excellent care."

"They have the personal touch. You know, the kind of customer service people used to get. Everyone knows your name/your dogs name, and all their vital information."

Sanidhya K. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have overall good service."

"Their customer service, it is just good."

Taryn T. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I love everything about them. They provide wonderful care for my two dogs. I used them went I went on vacation, and they let the two dogs stay together. When I moved they kept one of my dogs for three months and gave me a break on the price. One of the dogs is blind, and they let him stay in the office because he has 'separation anxiety'."

"My dogs go to doggie daycare three times per week. When I go to pick them up, it is usually after hours, so they put the dogs in the portable and I just pick them up."

Meredith J. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell anyone to go to them. I've recommended them to several people."

"They were very responsible."

Judy H. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a wonderful job and they are very friendly and accommodating. My dog is very happy."

"I just am very confident that my dog is in good hands and I have brought 3 dogs to them."

Kelly M. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They give excellent care and excellent exercise. I always leave my dogs there."

"They are safe, secure, and happy."

Tim K. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Well they really do a great job keeping Lola comfortable. They are also tuned in to her special needs."

"I would say the way they take care of her special needs requirements."

Elliott H. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job."

"Everything"

Holly A. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They take very good care of my dogs. I trust them completely and I have never had a problem. If my dogs are boarded more than a week, the include a free pet shampoo."

"They are convenient to the Bay Area.. The prices are good and I see the same people all the time.. Thee dogs get to play with each other and that's really important."

Kathrine M. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them. They are wonderful and we really trust them."

"The fact that I can trust them to take good care of my dogs. And my dogs are happy."

John H. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My dog always comes back happy."

"My dog is okay when he comes home and he is happy and he seems to be fine. He has no negative effects."

Bruce J. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They feed them and they play with them."

"They take good care of my cats when I go out of town."

Barbara B. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They took good care of my dog."

"My dog has gone there for years. One time she was sick with an ear infection and they took her to a veterinarian, which I appreciated since I was out of town. I trust them to take good care of my dog. I am very happy with them."

Betty S. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are convenient, they take great care of the pets, and they always come back looking happy and healthy."

"They offer pick-up and drop-off service, which is a plus and they are on time."

Bill K. Verified Bridewell Hilltop Kennels Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They take very good care of my dog and they love the dogs."

"They are very responsible and they appreciate dogs."