Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
October 2013
We declare that Bragg Plumbing & Heating HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2065
(415) 702-0907

John Honey is president of Bragg Plumbing & Heating.

Bragg Plumbing & Heating provides a complete range of plumbing, heating and cooling services for residential clients in Marin, Sonoma, Napa, and San Francisco Counties. In addition to performing general plumbing and HVAC repairs, the company has special expertise with air duct and dryer vent cleaning, tankless water heater repairs and installations, sewer line replacements, and more. 

President John Honey says Bragg Plumbing & Heating’s personalized business approach has been a crucial aspect of its success. “Plumbing is really about customer service, so we make sure we’re flexible about how we solve our customers’ problems and listen closely to them so we can determine exactly what they need. Once they experience the value of our approach, they become more comfortable with the entire process.”

Bragg Plumbing & Heating focuses on maintaining consistent relationships between its customers and technicians, which Mr. Honey says is important for ensuring high-quality results. “Many of our customers request the same technicians every time they need our services, so we always try to maintain that continuity. They know that if they ever have an issue, their favorite technician will be there to take care of it.”

Company Philosophy

“We take pride in being very transparent—it makes for the best results and empowers our customers to make the right decisions for their specific situations. Simply put, we do what we say we’re going to do, when we say we’re going to do it. There are no mysteries or surprises.”

Serving Marin, Sonoma, Napa and San Francisco Counties

Air Duct & Dryer Vent Cleaning
Furnace & Air Conditioning Repair & Installation
General Plumbing Repairs
Sewer Line Replacements
Tankless Water Heater Repair & Installation 

American Standard
American Standard
Brite
Bryant
Bryant
Carrier
Carrier
Coleman
Delta
Delta
Grohe
Grohe
Kohler
Kohler
Moen
Moen
Payne
Payne
Rheem
State
York
York

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing/HVAC companies that have earned the prestigious Diamond Certified award. For Bragg Plumbing & Heating, the key to achieving and maintaining high levels of customer satisfaction is simple: take a transparent approach to every job that includes being upfront with everything...

Frequently Asked Questions

Q: How do I know when my air ducts need to be cleaned?
A: "Opinions range from once a year to three times a year, so we leave it for our customers to decide. If you turn on your furnace in the winter and it emits a musty smell or you see dust blowing out of your air ducts, it’s time for a clea...
Q: How long will it take to clean my ducts?
A: "A complete duct cleaning usually takes two to three hours, depending on how many ducts are in your home. "
Q: How soon can you start?
A: "We can often come out the same day, but it also depends on our call volume, especially at peak times of the year. We tend to get a lot of heating system calls at the beginning of winter, as well as a lot of air conditioning system calls at t...

Industry Info

If you own your home, don’t forget about the importance of periodically cleaning your air ducts.
Heating and air conditioning systems play prominent roles in any home, so keeping ducts clean is crucial for maintaining indoor air quality. Many different kinds of businesses offer duct cleaning as a service, from carpet cleaners to mold...
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
89%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Bragg Plumbing & Heating
has passed all rating steps and has earned
The Diamond Certified Award
No. 2065
Continuously qualified since October 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Shelly B. Verified Customer Name
"They were very quick at helping me, and I really appreciated it. They did such a good job."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Bragg Plumbing & Heating
(415) 702-0907
DCID4153821215

Mon – Sat: 7:30am – 6pm

Serving Marin, Sonoma, Napa and San Francisco Counties

John Honey, President
10
6
821844
Liability Insurance, Workers' Compensation
Better Business Bureau, Build it Green
1968
Air Duct & Dryer Vent Cleaning, Furnace & Air Conditioning Repair & Installation, General Plumbing Repairs, Sewer Line Replacements, Tankless Water Heater Repair & Installation
American Standard, Brite, Bryant, Carrier, Coleman, Delta, Grohe, Kohler, Moen, Payne, Rheem, State, York
1,000
Property Managers, Residential
60-Day Warranty for Repairs, 1-Year Warranty for Installations
Yes (Two Options Through Wells Fargo: a Low-Cost Interest Plan or Six Months Same as Cash)
Marin Air Duct Cleaning

Photo & Video Gallery

Survey Responses For

Bragg Plumbing & Heating

Bragg Plumbing & Heating: Average 8.6 out of 10 based on 175 unique customer surveys of customer satisfaction.
Shelly B. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I really appreciate their help."

"They were very quick at helping me, and I really appreciated it. They did such a good job."

Willie M. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great. They have great guys that know what they're doing, and they're honest. They're just terrific."

"The fellow they sent out, Shawn, was very knowledgeable, very polite, and just terrific."

Maria M. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have had some really unfortunate experiences with plumbers, so I can't stress enough how great they are. They're on time, polite, know what they are doing, and do a great job. These are the people I recommend."

"They knew were doing, and they did it quickly. I already had a diagnosis from another company that I couldn't get to come out, and when Bragg looked at it, they found additional things that were wrong. They're very confident. Honestly, I had a really great experience. I wouldn't change anything."

Heather B. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were really confident, really fast, and the price was good."

"The guy that helped us was super nice and personable. He talked to me about what was going on and stuff."

David C. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick, in and out, and there were no problems."

"They were quick, in and out, and there were no problems."

Sean L. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very knowledgeable, and I liked their work. They have great employees that come out and do the work."

"Overall, I just liked the gentleman. I think his name was Steve, that came out. He planned everything we needed and told us what was going on and why. He went above and beyond. He was very knowledgeable and more personable than a lot of plumbers. He didn"

Michael D. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've already told one of my friends that they are really good."

"Everything was really good."

Nancy C. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would mention the problems they solved. I had 3 or 4 other plumbing people who came out but didn't solve the problem. Bragg quickly solved the problem."

"I had 3 or 4 other plumbing people who came out but didn't solve the problem. Bragg did and they solved the problem quickly. The person that came out seemed so capable and solved the problem so quickly that I was really impressed. I think his name was Zack."

Gloria R. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They're just very good."

Mike W. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The technician was very knowledgeable and knew his job. I had an intricate deal where you needed to move gas piping and plumbing to fix the problem, and he did it without any problems."

"The technician, he was a young guy, very sharp, and on time. "

Lori G. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're knowledgeable, they've been in the field a long time, and they know what they're doing."

"They're knowledgeable, they've been in the field a long time, and they know what they're doing."

Judy A. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good. I always use them and I have for years."

"They're on time. They're doing very good, and they've always done right by me."

Joy D. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"They're knowledgeable, and they know what they're doing, but they're expensive."

"He got right to the problem and fixed it."

Carrie M. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"They're high quality, but really expensive."

"The quality"

Bob B. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was very pleased with the work, they were on time, and they cleaned up well. The lead man, Zach, was great. John, the owner, has been very good to me and worked with me with my rentals and has done work for me here. He has always gotten back to me right away and if there is an emergency, he gets out there right away."

"Zach, the lead man, is a great guy. He is upfront, honest, and he does incredible work. He gets things done on time and correctly. He will come over after hours to fix things."

Dana A. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've always had a good experience with the company."

"They're always really friendly and helpful."

Jay B. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very on time and very professional"

"He asked me how other things are going, other than what I had him here for, which I liked."

Dawn F. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Normally, they are very responsive and on time. They are very knowledgeable."

"I feel like I have a relationship with them. When I call, they know who I am, so it is easy to talk about the work and schedule work."

Enea Z. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're responsive, reliable, and thorough."

"They came when I needed them to come, they did what I wanted them to do, and they answered my questions about other projects that I had in mind."

Eric P. Verified Bragg Plumbing & Heating Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're on time and well-priced."

"They're on time and well-priced."