Bob & Berta Bower - Alain Pinel Realtors

Bob & Berta Bower - Alain Pinel Realtors: Average 9.6 out of 10 based on 76 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Kevin A. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I approached Berta at an open house a year before we wanted to put our house on the market. She came over and took a look at it, so we could prepare for the sale. She gave us referrals to people and checked in every month to see if we needed any help. She recommended that we get some inspections done, so that the escrow would go smoothly. We felt her support. She gave us a lot of assistance, and we hadn't even signed with her. She held our hand throughout the whole process. They held open houses every single weekend. They were wonderful. "

Jack L. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Several things, they were very friendly, very efficient, and they knew what they were doing. They did fantastic work for me."

Byron D. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional, and they helped us through the California process for buying a home. They were very personable, and they had good follow-through. They were the best Realtors we have dealt with."

Kelly V. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very customer focused. This is the second time I have used them."

Laura S. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personal attention, and they took care of me. I really think they are great. "

Laurie A. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They kept me informed every step of the way when I was selling my moms townhouse. If I had questions, he was there when I needed him. He was very informative."

Lou S. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Bob was very honest and straightforward."

Nancy W. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very responsive, and they followed up well. They were very helpful, in terms of providing their resources for the transaction."

Nate H. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We worked with Bob. He was very professional. He had gave his perspective on everything that we didn't know. Even though he probably works with more experienced clients, he made us feel completely comfortable. He seemed to know everything and everyone."

Nicki G. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very thorough."

James R. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Berta's personal touch"

Tony G. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are always available, expedient, and very nice. She still keeps up communication with us."

Suzanne P. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything; they were professional, thorough, and knowledgeable."

Dave M. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They paid attention to what I was looking for. They found me the best property they could within the market I was looking for. They found me the best price, the best location, and all of the things I was looking for. They were pretty good."

Lenka F. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked how personal they made the experience and how easy it was. If there was any glitch, they took care of it. The buyers were having issues with securing their loan. It was a holiday weekend, but he made sure to call us with any updates about the sale. He did his best to speed things along. We don't live in the area, but he still made it really easy for us."

Jeannie G. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly, easy to talk to, and they kept in touch with us regularly about what was going on. They sold the house just like that."

Kellie C. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism, they are very on top of things. They are very educated on real estate matters. They keep up with everything. I think they do great."

Mary T. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked how thorough they were. They took care of everything that needed to be taken care of even before it came up."

Pat H. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They went the extra mile. They were more interested in my parents' welfare than simply selling a house. They connected with my parents in a way that I found to be very rewarding and unusual. They were perfect."

Patti A. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I dealt mostly with Berta. She seemed to work nonstop on whatever needed to be done. She was very proactive in finding inspections and following up on leads. She knew much more than my former agent in terms of what she was doing and meeting the challenge of selling my property. It wasn't your standard sale. It was a historic property which involved communications with the city and more. They were excellent."

Ruth C. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were nice people and they did the best they could."

Karen L. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They went out of their way in every manner or form. They really looked out for us. They were great people to work with. They helped us buy our first house. Five years later, they helped us sell it. They are very good at what they do."

Todd K. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The communication was one of the things I liked best. They kept me in the loop of every part of our transaction. Another thing I liked was their experience. It helped us in negotiating a better price and getting the deal closed. They were fantastic."

Daniel T. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable about their fields. She told us about a lot of laws that we didn't know about. She was very informative. I liked her experience and her background."

Laura G. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very personable. They get to know their clients. They do a lot of the leg work ahead of time. When they walk into the properties, they match their clients to the properties."

Georgina H. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personable, helpful, and they were always there. They followed through on a lot of things. They did a really good job."

Rachel J. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Bob is very hands on, full of knowledge, and flexible."

Laura P. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I don't think I could pinpoint one thing. They just take care of everything. They know what they are doing. I trust them completely. "

Mark H. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Most Realtors are hard to trust. I trusted Berta impeccably. She is smart."

Sherry B. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They never left me in the dark, they were always there for me, and they encouraged me. They also got me the top dollar for both pieces of property."

Jodi E. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their thoroughness and their integrity, they are pretty good. We trust that their advice is sound."

Sherry B. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were superb. They kept me informed of everything we were doing and never left me behind. It was a difficult period for me with my husband's death. They were always helpful."

Ann L. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got to know us. They made us feel like they were part of their family. They sold our house for a great price."

Dan P. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are knowledgeable and gave us great advice. We sold our house quickly. I was flabbergasted by what a great job they did."

Kim L. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They know their stuff and they're very personable."

Kellie C. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are professional, nice and knowledgeable."

Frank B. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were thorough, knowledgeable and they kept up with everything that was going on. They also found contractors for us to do work on the house. I just thought they were very helpful. "

Laura P. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would rate them "11" on that scale. They're awesome people. They provide a great quality of service. You can't beat them. They followed up and finished the deal. We really felt we had a positive experience working with them. "

Bill S. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient, knowledgeable, professional, easy to get a hold of and to work with."

Katie S. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They listen attentively to what the client has to say and give great suggestions. They're the best. They really set the bar for us.We just love them."

Marge C. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were honest, they gave us a lot of personal service and took care of us from start to finish. They can also be reached easily. It was an extraordinary experience. It's been a couple years, but they still keep in contact."

Gerda R. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their personality, whatever they did, they did it to the fullest. They were also very responsive and always called me back right away. "

Denise M. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are proactive and they stay in touch with their clients."

Nancy C. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She listened to me and made the process of selling our house so easy. She also put me in touch with a realtor in Florida who was able to sell my mother's condo and found us a new home. I love that they are a proactive company. They stay in touch with us every other month, even though we are not looking to sell or purchase at this time."

Becky Y. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They know their business."

Dan B. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're not pushy. They're very honest and genuine."

Jess L. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were persistent and knowledgeable."

Larry J. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The communication between us was great. There were no gaps from start to finish."

Kim T. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very dedicated to their customers. They treated us so nicely. We highly recommend them to everyone."

Ray S. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personal service, they're just always available for you."

Jordan S. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were really friendly and pleasant people."

Michelle L. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service and good communication"

Zac L. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very thorough."

Mel G. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They sold my house and they were both very professional."

Geortgina H. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were always available."

James F. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I really like the personal service. I thought Bob was very caring. He took my experience to a personable level. "

Michael F. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were thorough and the communication level was very good. Their assessment was very realistic. I also liked their integrity. I was very happy with them. I got more money for my house than I expected. They also helped me get my house ready to sell. It was just a great experience. "

Mike H. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very professional."

Kedar S. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very detail oriented in making sure I got what I wanted. They were very methodical and very professional in terms of how they handled the customer."

Lannelle D. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive. They listened to what we said and showed us what we wanted to see. They were also very knowledgeable. They answered all of our questions and made us feel comfortable."

Kevin M. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They worked hard and had our best interests at heart."

Bruce B. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They seemed to work well with the client."

Glenn F. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Berta was very knowledgeable."

Mark H. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Integrity"

Colett R. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were efficient, knowledgeable, thorough and professional. I was going through a very hard time, but they make the situation very livable for me."

Don G. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It was a good experience in all aspects. They were professional, knowledgeable and personable."

Larry W. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on the job and friendly."

Aatish M. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive. They had good people skills."

Cori S. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are good communicators, they follow up well and they do a good job explainging everything."

Sasha S. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and personable."

Bob L. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were on top of things."

Shelton S. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They seemed to be well-founded in their approach to things and they were very pleasant."

Kim J. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their friendliness, they treated me as if I were their friend. "

Mr. M. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I loved doing business with Berta. Everything was fine."

Kamran M. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"She had a go-getter attitude and knew her stuff."

Johnny N. Verified Bob & Berta Bower - Alain Pinel Realtors Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"Bob was straightforward and able to tell the other party things that I felt uncomfortable saying. "

Bob & Berta Bower - Alain Pinel Realtors

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