DIAMOND CERTIFIED COMPANY REPORT
Black Diamond Paving Inc.
Black Diamond Paving Inc. is a paving and concrete repair company that serves commercial and residential clients throughout Northern and Central California. The company provides patch and infrared paving, overlays, seal coating, concrete repairs, ADA upgrades and more.
Owners Megan Reger and Joanne Devlin started Black Diamond Paving in 1996 with an initial goal of creating a business that would make a difference by being different. Today, Ms. Reger says the company has achieved that goal by offering continuously refined processes that are designed to provide the best possible customer experiences. “Our solution-centric approach to maintenance problems and project logistics distinctly sets us apart from conventional pavement maintenance contractors.”
Black Diamond Paving’s process begins with a customer consultation to establish objectives, determine the budget and scope of a project, and maximize value. When a general direction is set, the company creates a proposal that, according to Ms. Reger, is widely regarded as the most clear and detailed in the industry. Once a project is set in motion, Black Diamond Paving’s notification process ensures all involved parties have detailed information about the project plan.
Company Philosophy
“We understand paving can be a sizable investment, and we treat our customers’ time and money with the respect they deserve.”
Serving all of Alameda County including Hayward, Berkeley, Fremont, Oakland, San Leandro, Piedmont, Newark, Albany, Alameda, Dublin and Union City.
Patch Paving
Infrared Paving
Overlays
Seal Coating
Europave (Decorative)
Concrete Repair
ADA Upgrades
Long-Term Planning & Budgeting
Comparative Summary
Selecting one paving contractor from among a group of reputable competitors can be a daunting task. Often, there’s no single right way to do a paving project, and different companies will sometimes submit radically different proposals for the same project. This can result in confused customers who don't understand what they’re paying for or contractors needing to re-bid the project—a time-...
Frequently Asked Questions
Q: Why is one contractor’s bid priced more than another’s?
A: "Differing bids are usually the result of a different range or type of work. Most contractors don’t take the time up front to find out what a customer really needs; they just make assumptions. This can result in very different scopes of...
Q: Two contractors disagree on whether we should replace or overlay our existing pavement. Why the difference?
A: "It may simply be a difference in professional judgment. One contractor may think an overlay will be fine and another might disagree, but it may be that one or both don’t fully understand what your needs are. They haven’t, for exa...
Q: How do I know Black Diamond is the right contractor for me?
A: "Our proposal addresses your individual needs in detail, shows that we understand exactly what you need, and lays out our plan for delivery. We’re happy to sit down with you, even if that means coming out some evening to meet with the h...
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Industry Info
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Choosing a pavement contractor should be as simple as one, two, three.
According to Megan Reger, owner of Black Diamond Paving in Fremont, there are three aspects to choosing the right paving contractor and working with them to get a quality job. The first is fairly straightforward and the second two are more involved...
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Findings based on statistically reliable research from 183 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
96%
n = 183
Diamond Certified Qualification
Based on 183 customer surveys, we declare
Black Diamond Paving Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1258
Continuously qualified since January 2008.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
A.A.S. Verified Customer Name
"I liked working with Mike on the last project. He was very quick to return emails."
Research conducted by American Ratings Corporation. Ratings Methodology
Survey Responses For
Black Diamond Paving Inc.
Black Diamond Paving Inc.: based on 183 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
A.A.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are quick and reliable."
"I liked working with Mike on the last project. He was very quick to return emails."A.R. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do quality work."
"We've been working together for a long time. We have a relationship. Megan is the bomb. They are all really cool. "B.A.P.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are excellent and responsive."
"Their workmanship"B.F.S.T.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They know what they are doing, and they are experienced."
"They offered reasonable pricing, timely scheduling, and good follow-through."B.B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They return phone calls very well."
"They did the job on time when they said they would. They did everything they were supposed to do."C.H.E.H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a pretty good job."
"They were efficient, quick, clean, and they did a good job."C.I.D.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I had no problems with them. They were responsive and timely. They did everything I asked and provided everything I asked for."
"They were efficient."H.M.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would say completeness in their proposals, easily understood, easy to communicate with, and they are responsive."
"Their sales representative, Mike Bowbeer, is not pushy, just knowledgeable."L.L.L. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They have great follow-through, and they deal with problems really well."
"Everything including their customer service, they are very customer service oriented."L.O.B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The quality of their work, and they got it done in a little over a day and a half."
"Their speed and the quality of their work"M.P.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would say they were very efficient and thorough. They notified each individual homeowner about the work."
"Their communication was timely and complete. People didn't have to call them back."M.H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a good job, and they are reliable."
"I liked the fact that they took the time to provide visible signs for other people not to trespass, which made it easier for management."M.P.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They have excellent customer service and follow through. They are always on time. When they say the project will be done, it will be done. They clean up after themselves."
"I would say their customer service, and they do really good work."R.T. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were responsive and customer oriented."
"The person I dealt with was very responsive, attentive, and cheerful."T.B.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do what they say they will do."
"Their customer service is tremendous, and they are responsive."A.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service, notifications, and how accessible they are, they give all of their foremen cell phones, so the residents are able to reach them."
B.C.H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My representative was with me every step of the process."
B.E. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and on time. They did what they said they were going to do. They did a good job."
C.J.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work is great and the people are great. They are great all around."
C.S.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I feel that Rich Simpson is a thorough guy. He does good research. He makes proposals and good recommendations based on the most cost efficient way of solving the problem. We bid our jobs out. They are not always the cheapest, but they do good quality work. "
C.M.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept in touch by email and phone. They kept to the deadline and they were professional."
Darden Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professionalism, on time, and the quality of their work"
E.R.A. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they do the job right."
F.C.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a great salesperson. They do what they say they will do and they have good pricing. They're a great company."
H.H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quite a few guys came out and gave me a lot of different options. They were very professional. They did what they said they would do. They were experts."
M.P.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Continuous communication throughout the project"
P.S.B.P. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are affordable, honest, and timely. They have great people."
R.H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The sales guy, Matt Reiffanaugh, was easy to work with. He was upfront and he took the extra steps to make sure we were satisfied. They put out notices and took care of the scheduling. It was easy to see that they've done this many times. They provided the whole package. "
V.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kris Karr is very efficient. She follows up with everything. She's wonderful. We never have to call her. "
W.P.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The professionalism of their proposals, the person I work with most frequently is Rick Simpson. He goes above and beyond in putting together packages and site proposals."
Don S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of everything while we were on vacation. They did what they said they were going to do. They did it on time and everything went smoothly."
A.C.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mike responds quickly and all the homeowners are always pleased with the work he does. It's good quality work."
C.V.W.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt with the estimate. Their workmanship was superior and they delivered on time."
C.M.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work and the excellent communication between Black Diamond and the homeowner's association"
E.S.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The manpower, they can get the job done quickly. We've used them for years."
H.S.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient and fair. They cleaned up after themselves and the work was done as they specified. Their service and their quality were both very good."
H.P.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The price was good and they had good follow-up and attention to detail."
J.M.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work"
K.N.H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Khris, the person I dealt with, was very good. She actually kept in contact with me during the whole process even though she was on vacation in Hawaii."
M.A. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're responsible, on time and there were no problems."
P.C.A.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The information they provided was very detailed. They did a very good job."
P.D.R. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick to come out and get us a proposal. They did the job quickly and quietly and then they were gone."
P.R.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I value my relationship with Rich Simpson. The quality of the work is excellent, which is due to a large degree to Fernando. I've worked with both of these gentlemen for many years. Rich also did a five-year plan for me, and that was immeasurably helpful. I use Black Diamond for all of my large jobs."
S.B.D. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're easy to work with."
W.P.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are professional and very good. I enjoy working with Rich Simpson. He is very responsive and I like the way he puts together his bid sheet."
W.S.A. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer relations, marketing, product management, and their crew is committed to keeping the customer happy."
C.H.H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"From the very beginning, I received prompt answers. I communicated with Rich Simpson. The work was prompt and professional. "
Gerald B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast, efficient, and they did a good job."
Joanne H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The results speak for themselves. They were very clean and nice. Karen, their representative, was so helpful. I had neighbors who needed paving. She wrote to them and worked with them. I chose Black Diamond Paving because they were a referral, and they were Diamond Certified. I think Diamond Certified is a great consumer service. "
Susan L. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast and very tidy. They did an excellent job. "
Abigail E. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism"
Adrianne B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Jeff Reger was very attentive. "
Barbara G. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was very happy with their service."
Bill B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were excellent."
Brian N. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their scheduling is precise. The people that they hire are well-rounded and don't look shabby in their work outfit. Their staff has good dialogue skills. Dialogue is very important to me. "
Bryan W. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are doing some work for me in a few days. They are easy to deal with and the quality of their work is as good as it gets. During the past 12 years, I have used several asphalt companies but they are the best. They clean up and their prices are good. They don't charge less than some other companies, but their quality is better than most. "
Carla L. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their prompt response and their good prices"
Cathy M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Brooke was very professional, kept us updated and gave us some recommendations."
Charlotte S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
Chris M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their work"
Dale H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are responsive."
Dan G. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality is exceptional compared to the rest of the world. It was great from start to finish. The pricing was reasonable, accurate and correct. "
Darlene B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service"
Daryl B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Basically the customer service, reliability and completion of the project as planned, everything was on budget and they met all of my expectations. "
Dave P. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work they did was great. The customers did not report any problems. "
David L. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Responsiveness"
Eric K. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The price is reasonable. "
George M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their punctuality and professionalism. They are just a great company. "
Greg W. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When I contacted them, they got back to me with an estimate for the job quickly and did the work. It was everything I expected from a company but normally don't ever get. "
Henry A. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The sales representative, Don, was on top of everything. "
Howard J. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew what they were doing. They did an excellent job all the way around."
Jeane D. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their sales representative is very good. She will go out at the drop of a hat to look at associations. They do what they say they will do and are just a very reputable company. "
Jesse S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've gained so much confidence in them through the years that I don't have to supervise anymore. I just tell them where to go and let them do their thing. They are very professional and the quality of workmanship is excellent. "
Jim C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kris rocks. The staff is also nice. "
Jim G. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, clean and professional."
Shirley A. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very neat and courteous."
Joe M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their communication with our clients is excellent."
John E. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are the greatest. "
Ken N. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their work is excellent. They had everything organized and ready to go."
Ken K. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I love their work. I'd use them again and again."
Larry J. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Jeffrey does a very good job. We utilize their company over and over again. When there is an incident, it is resolved immediately. He is extremely responsive and the pricing is good. "
Marlene H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are professional and do an excellent job."
Michael S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job. There is good value, a lot of bang for the buck. They quote excellent competitive prices. I've used them on a number of projects. "
Michael S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Cost and promptness"
Mike G. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliability"
Mike T. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of work is excellent. They are a good contractor."
Alberta T. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do. They stuck to their price, the work was satisfactory and they were on time. That is very important for a business. "
Nichole D. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of everything. "
Patty R. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and followed the projected plan. "
Peter C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their responsiveness and flexibility in meeting schedules"
Rick B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick, efficient and got it done when they said they would."
Sal S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their professionalism. They always said what they would do and did it punctually. A water pipe busted, but they fixed it so fast, it was unbelievable. I'd recommend them to anybody, even my grandmother. "
Scott S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, returned my calls and returned a proposal on time. They did high quality work."
Sheila C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came when they said, charged what they said and did what they said, which was very unusual in this day and age."
Suzanne I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked working with Rich Simpson a lot. The prices were good."
Tom B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I use them quite often. Their outside salesperson is always prompt and courteous. They show up and do what they are supposed to do. I have no complaints."
Tom M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are fast and respond to any complaint. "
C.B.R.E. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a good job."
"They are reliable."C.P.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are awesome."
"Friendly staff"C.M.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They quality of their work is good. They are good about putting things together, sending notices out, and returning bids in a timely manner."
"I like that I don't have to be that involved in the project. They are good about ensuring everything goes smoothly."Q.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I thought they were very professional in how they went about doing the service."
"They are nice."R.E.P.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I liked dealing with Khris. I think that you have to be very specific about what you want and what you want the outcome to be. I think that they need to be very upfront about what you can expect and what is realistic."
"I liked the fact that we had the door knockers, and they showed up at the time they said they would. Everything worked on time. I gave Khris a map of the site. She came out prior to the proposal to look at all of the areas that needed repairs."A.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really liked Mike Bobear. He was very cooperative and very hands on. He wanted to make sure we were satisfied. He was also out at the job site. "
B.A.P.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The overall experience, the product, quality, and workmanship were all excellent."
C.P.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professional quality work and ease of coordination"
C.M.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their detailed proposals. They are very organized when it comes to putting together a project, from notification to owners, and keeping in communication with management and board. "
E.B.B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Rich, the guy I work with, is very thorough. They are user friendly and efficient. They come when they say they will, they do the job properly, and they are reasonably priced. They're a good outfit. So far, I've used them on three occasions. It was as easy as can be. You're talking to a very satisfied customer. "
H.D. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal attention from the project manager"
S.H.A. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very prompt in following up. Everything went as scheduled. They had very good workmanship. The way they handled things was great."
A.M.S.E. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Responsiveness"
B.H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're so customer oriented. Their service is so good. They notify everybody in the condominium complex about the upcoming work. They also give very good instructions to the homeowners, which makes it easier for me."
B.R.E.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the personal approach of the owner, Jeff Reger. The company is extremely knowledgeable. They move quickly to get things done. My overall satisfaction with them is very high. They are top professionals."
C.A. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The project manager was great to work with."
D.S.J. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick response and a fair price"
Alan S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are responsive. I haven't had any problems with the quality of their work. "
Alisa G. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of their work and working with the people. They were very helpful, responsive and easy to work with. "
Andy S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Brooke responded very quickly. "
Bill C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came in and got the job done without any issues at all. I shopped around for a good price, so after I looked at three to four bids, I could figure out who was in the hunt and who wasn't. They've done big and small jobs for me, whereas most companies tell you to forget it for a small job. "
Cindy H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their flexibility and custom or unique product offerings."
Coleen C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Promptness and good customer service"
Connie W. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very accommodating in taking care of a problem we encountered during the job. They bent over backwards to make it right. "
Frank B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Jeff is nice and my husband has a lot of confidence in the company. "
Gary I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They went in quickly and got the job done. "
Greg U. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have a good working relationship with Rich. He is responsive."
Holly P. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their responsiveness"
Imtiaz A. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest. We planned for a certain date of completion and they advised us honestly that the temperature would not be right, and that it would mess up the work. When the temperature was right, they did a very satisfactory job. "
Jeff B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very cost competitive and the work they did was done in a professional manner. They cleaned up after themselves. "
Jim D. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The price and their professionalism"
Jim K. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professional approach to the job, they did what they said and met all of their commitments. One of their mottos is to leave the place cleaner than they found it, and they certainly did that. "
Jim N. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They show up on time, clean up very well and they quickly come back to correct any problems. "
Keith T. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Rich is pretty good. He's very responsive and fun to work with."
Kurtis S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Speed, customer service, quality of work and price "
Long N. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional."
Michael E. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what we asked and were very professional."
Mike P. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job at a decent price. "
Milan P. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We manage more than twenty properties. We use their services all the time due to the personal relationship we've cultivated with Don Bilson. He always tries to give us the best price possible and will meet with us one on one to get the exact details that are needed for each job. "
Eric W. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personable service that was given"
Ralph N. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They performed as they said they would. "
Ryan L. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their thoroughness and customer attentiveness"
Tim H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Speed, customer service, quality of work and price "
Victor S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know their job and do it well. I like the service, the price and the finished product."
Wayne B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are on time and I like dealing with the office staff."
H.O.A.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Reliable and efficient"
"The ability to call them, get a price, and have them do everything for you"W.P.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I find them to be knowledgeable and for the most part, easy to work with."
"I think the quality of their work is good. I like the way they put together their proposals. They are precise and descriptive, so it is easy to get competitive bids."Y.I.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They have a good guarantee, just be clear about purchasing what you need, know what your job is, and be aware of any property issues."
"Punctuality and the quality of their work"P.L.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick response"
A.L. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive and they didn't need to be supervised by me. Overall, they were pretty good. I deal with contractors all the time. They were one of the better ones."
B.P.M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Brooke, the lady I dealt with in the past, was very nice and approachable. They do very good work. Their asphalt is very good. "
C.R.S. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good work at a decent price"
H.E.R.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, and they did what they said they were going to do."
Bryna W. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, did their job in the time they said and gave us the product that they said they would. "
Cheri Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and did what they had to do."
Cliff R. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The way they organized and followed through on the job"
Dan J. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work was just fine. "
Dave C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their value engineering which involved cost savings was good. They are very good at, for lack of a better word, 'hanging in there' when I need another bid as the scope of the work changes. "
Dick J. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would do on time. "
Gene B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do."
Grace C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked working with Kris Karr, one of the project consultants. She was very helpful. "
Henry F. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was good."
Jeff L. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work was top-notch. I didn't have to go back to fix anything. "
Linda E. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The work they did was fine. The salesman himself came out at the outset of the job to ensure they were doing what they were supposed to do. "
Mark R. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism"
Paul H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were here when they said they would be and did what they were supposed to do."
Randy R. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism, cleanliness of the job site and good communication with the homeowners' association"
Sharon G. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service, providing proposals in a timely manner and good response time"
Sharon M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We had a very good experience with them."
Steve B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time."
Tim B. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very comprehensive and kept me in the loop as to what was going on. They followed through well and a their job performance was good."
C.P.G. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were reliable. Although, the guy I used no longer works there."
"They did what they said they would do. They were reliable and timely."C.F.P. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do good work."
"They are a part of a national account of Home Depot, which made them easy to use."M.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt, nice work, and when there was a little problem, they came right back out and took care of it. "
A.M.C.I. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've done a lot of projects with them. They've always done a great job. I'm a tough scorer."
U.S.A.R.G. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do the work very well. "
Don L. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I'd have to say nothing."
Ed M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They stood by their word. "
Lily H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their availability"
Jeff M. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The paving was done to our satisfaction when the work was completed. "
Karla R. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They stand behind their work. "
M.C.H. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The salesperson and the guys who did the work were all very nice. "
S.U. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"It was a good price and not that expensive. They had the best price. Their response time was good as well. "
David L. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They showed up to work on time."
E.Y.C. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They did the asphalt and the striping work on the parking lot and it was fine."
Frank L. Verified Black Diamond Paving Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing "
