Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
December 2002
We declare that Better Hearing Center of Palo Alto HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #206
(650) 322 -0384
480 Lytton Avenue
Palo Alto, CA 94301
CSG Better Hearing Center, LLC, has been serving the East Bay since 1975 and owns the Better Hearing Center of Palo Alto, which has been in the South Bay area since 1989. Nationally recognized, all of CSG's Bay Area Hearing Center locations offer a complete line of the most advanced hearing devices and technologies available. CSG audiologists lead the nation in fitting the breakthrough Lyric® device, which is the only 100% invisible hearing device available in today's market.

In fact, the Better Hearing Center has kept itself in the forefront by serving as an alpha and beta site for testing and evaluations for many new industry products. The company's four audiologists address all aspects of hearing problems.

Mark Sanford, the owner of CSG Better Hearing Center, earned his undergraduate degree in Communicative Disorders from University of Pacific in Stockton and his Masters in Communicative Disorders, Audiology at the University of Texas in Dallas. He has owned the practice for one year.

Company Philosophy

"At CSG, we pride ourselves on customer service and believe in educating and informing our customers. Everyone's hearing needs are unique, and we take all the time necessary to work with each individual to ensure the very best results. We will introduce them to all the technologies available, and provide all the information necessary to enable them to make an informed decision that they feel good about."
Serving Santa Clara CountyAudiology
Hearing Aids

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Findings based on statistically reliable research from 328 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 328

Diamond Certified Qualification

Based on 328 customer surveys, we declare
Better Hearing Center of Palo Alto
has passed all rating steps and has earned
The Diamond Certified Award
No. 206
Continuously qualified since December 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"Good treatment, you didn't hang around "

–E. H.

"Explained things well, handy for me "

–D. B.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Better Hearing Center of Palo Alto
480 Lytton Avenue
Palo Alto, CA 94301
(650) 322 -0384
Mon - Thu: 9am - 12pm,
1pm - 5pm Fri,
Sat: 9am - 12pm
Serving Santa Clara County
4 Audiologists, 2 Office Staff
HA-2506
Liability Insurance, Worker's Compensation
Mark Sanford, M.S., CCC-A, Owner