Independently Rated Highest in Quality
F i f t e e n t h
Consecutive Year
Originally Earned:
December 2002
We declare that Better Hearing Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #206
(650) 248-2902
(925) 357-9875
31 Panoramic Way, Floor 1
Walnut Creek, CA 94595
More addresses
Mark Sanford is an expert in hearing loss.

Since 1989, Better Hearing Center has provided quality, personal service for patients seeking solutions to their hearing needs. As part of CSG Better Hearing Services, Inc. (a professional audiology corporation with locations in Palo Alto, San Francisco, Berkeley, Walnut Creek and Monterey), the company’s team of professionals focuses on meeting the needs of each individual patient. Better Hearing Center works with all the top manufacturers and offers patients many choices, including cellphone-compatible devices and the breakthrough Phonak Lyric™, which is the only 100 percent invisible, extended-wear hearing device available in today’s market.

President Mark Sanford earned his undergraduate degree in Communicative Disorders from University of the Pacific in Stockton and his Master’s Degree in Audiology at the University of Texas in Dallas. An expert in hearing loss and hearing devices, Mr. Sanford gives presentations locally, nationally and internationally. In addition, Mr. Sanford has instructed new Lyric providers around the world in sizing and fitting procedures.

Better Hearing Center’s audiologists address all aspects of hearing, including tinnitus retraining therapy and Neuromonics. The company has kept itself at the forefront of the audiology industry by serving as a research site for testing and evaluating many new products for various manufacturers. 

Company Philosophy

“We believe in providing every patient with choices, service and value. Everyone’s hearing needs are unique, so we take great care to consult with each individual about their hearing loss, lifestyle and budget to ensure the best results. We believe we have the ability to change people’s lives by providing technology that keeps them connected to the people and activities they enjoy most in life.”

Serving all of Santa Clara County including San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy and Campbell.

Audiology
Hearing Aids
Hearing Testing, Musician Plugs
Tinnitus Treatments
Assistive Listening Devices
FM Systems
Authorized Lyric Office

All Brands including: Phonak Lyric
GN ReSound
GN ReSound
Oticon
Oticon
Phonak
Phonak
Signia/Siemens
Starkey
Starkey
Widex
Widex

Comparative Summary

Hearing aid providers are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Better Hearing Center sets itself apart by focusing intently on innovation and research—in addition to being one of the first offices in the United...

Frequently Asked Questions

Q: How do I know what type of hearing aid is right for me?
A: "There are numerous high-quality hearing aids available on the market, so we’ll work closely with you to determine the device that’s right for your particular lifestyle, physical capabilities and mental capacity. After we fit you...
Q: How long will the batteries in my hearing aid last?
A: "Typically, hearing aid batteries only last seven to 14 days (based on a 16-hour daily use cycle), but they’re very inexpensive and easy to replace. Generally, the smaller the battery size, the shorter its lifespan will be. "
Q: Is it painful to wear a hearing aid all day?
A: "No. Your hearing aid should always be comfortable; if it hurts, that means it isn’t fitted properly. "

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Industry Info

Take preventative steps to deal with hearing loss symptoms before they affect your quality of life.
Hearing loss can be caused by a number of factors—exposure to loud noise, head or ear trauma, certain medications, hereditary factors—but one of the most common causes is also the simplest: the aging process. Even though it’s a...
Findings based on statistically reliable research from 609 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 609

Diamond Certified Qualification

Based on 609 customer surveys, we declare
Better Hearing Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 206
Continuously qualified since December 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Barbara G. Verified Customer Name
"They were extraordinarily helpful with giving me information. They have taken care of me quite well."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Better Hearing Center
31 Panoramic Way, Floor 1
Walnut Creek, CA 94595
2316 Dwight Way
Berkeley, CA 94704
665 Munras Avenue, Suite 103
Monterey, CA 93940
1400 Franklin Street, (Golden Gate Hearing Services)
San Francisco, CA 94109
2483 Old Middlefield Way, Suite 110
Mountain View, CA 94043-2330
(650) 248-2902
(925) 357-9875
(510) 314-8553
(831) 920-0177
(415) 683-3686

Refer to Website

Serving all of Santa Clara County including San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy and Campbell.

Mark Sanford, M.S., CCC-A, President
26
16
AU-1138
Liability Insurance, Workers' Compensation
American Academy of Audiology, American Speech-Language-Hearing Association (ASHA), California Academy of Audiology (CAA)
2011 Outstanding Service Award and 2012 Revenue Award - Elite Hearing Network
1974
Audiology, Hearing Aids, Hearing Testing, Musician Plugs, Tinnitus Treatments, Assistive Listening Devices, FM Systems, Authorized Lyric Office
All Brands including: Phonak Lyric, GN ReSound, Oticon, Phonak, Signia/Siemens, Starkey, Widex
10,000
All
3-Year Loss and Damage Warranty for Most Hearing Aids

Photo & Video Gallery

Survey Responses For

Better Hearing Center

Better Hearing Center: Average 8.6 out of 10 based on 609 unique customer surveys of customer satisfaction.
Barbara G. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service was very good and the audiologist was excellent."

"They were extraordinarily helpful with giving me information. They have taken care of me quite well."

Darleen B. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very efficient, they know what they're doing, and they make correct recommendations."

"I think they're wonderful people and it's a wonderful hearing aid."

Edith B. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If I know someone who needs a hearing aid, I would recommend them, and I've told a couple people. They're good. "

"There's no long wait, and I like that. It's perfect for me and he's very nice."

Ellyne R. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've recommended them to others. They're by far the best audiologists and hearing aid specialists in the area. They're always very pleasant and find a way to fit you in for an appointment when you need to come in."

"I like the hearing aid specialist the best. I've been going there for years. I think they're terrific."

George K. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I already told a friend about them and he went there for his hearing aids. I really like the people there."

"Their knowledge and personalized approach, they tried to solve the set of problems I had with my hearing. When the first set of hearing aids didn't work well for me, they credited my money and I tried a different kind. The second kind worked very well for my needs."

George R. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they have an outstanding service."

"I think the personnel that they have there is very good."

Gerald H. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The knowledge of the man I dealt with, Rex, seemed to be excellent. He had the ability to help me solve my particular hearing problem. The attention was very personalized. Also, I needed a modification to make the hearing aid work better for my particular situation, and Rex was able to do this for me."

"The personal attention and the expertise of Rex"

Gloria H. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been very satisfied. I get in very quickly whenever I need to, they're very efficient, and I still like my hearing aids."

"When I need them, I can get in that day. They've been really good."

Jonathan K. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're experienced, knowledgeable, and thorough."

"They're trustworthy and made me feel comfortable. I liked everything about them."

Katie C. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to go see Rex, the audiologist, at Better Hearing Center of Palo Alto."

"I like that they're very friendly and very interested in your problems. I've had no problems with them. They're great."

Kurt R. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional, very supportive, and helpful."

"They were very helpful with my issues."

Linnea E. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very caring, very professional, and very knowledgeable."

"I like their product that I have very much. The people are wonderful to me, they're very caring. I'm very satisfied with them."

Lottie G. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They'll keep helping until they get it right."

"They kept tweaking things until it worked just right without too much trouble, because it takes a while to get used to new systems."

Lucy S. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I went there, the experience was very good, and I have no problem."

"The way they explained everything, I understood everything, and I was happy with that."

Luis G. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The doctor really pays attention to me, he really listens, and he shows that he cares about your situation."

"The attention that they give me. I felt welcome, I didn't feel any discrimination, and they treat me very professionally. "

Madeliene E. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think Rex, the audiologist, really knows how to put himself in the place of someone who has difficulty hearing. He's not condescending at all, he's really sincere in trying to help people hear better. I think he's a great guy, really."

"I felt that I would have someone I could really trust to help me get the best possible care. They're very good, very caring people, and I'm very satisfied. "

Margrett M. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've recommended them."

"My hearing aid is hiding in my ear."

Monica C. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a very intimate environment, it's not a big, huge place. The receptionist is lovely and so are the reps who work there. "

"Its proximity to where I live and the ease of making appointments"

Phil H. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service is good and they're always on top of things for me."

"The service, they take care of me very well."

Rajinder C. Verified Better Hearing Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are courteous, helpful, they explain the whole thing, and they take time to delay the person's anxiety and fear."

"The courtesy and the way they greet you and treat you, I am very happy and very satisfied. The care and courtesy rendered by Mr. Anderson is outstanding."