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Since 1989, Better Hearing Center has provided quality, personal service for patients seeking solutions to their hearing needs. As part of CSG Better Hearing Services, Inc. (a professional audiology corporation with locations in Palo Alto, San Francisco, Berkeley, Walnut Creek and Monterey), the company’s team of professionals focuses on meeting the needs of each individual patient. Better Hearing Center works with all the top manufacturers and offers patients many choices, including cellphone-compatible devices and the breakthrough Phonak Lyric™, which is the only 100 percent invisible, extended-wear hearing device available in today’s market.
President Mark Sanford earned his undergraduate degree in Communicative Disorders from University of the Pacific in Stockton and his Master’s Degree in Audiology at the University of Texas in Dallas. An expert in hearing loss and hearing devices, Mr. Sanford gives presentations locally, nationally and internationally. In addition, Mr. Sanford has instructed new Lyric providers around the world in sizing and fitting procedures.
Better Hearing Center’s audiologists address all aspects of hearing, including tinnitus retraining therapy and Neuromonics. The company has kept itself at the forefront of the audiology industry by serving as a research site for testing and evaluating many new products for various manufacturers.
“We believe in providing every patient with choices, service and value. Everyone’s hearing needs are unique, so we take great care to consult with each individual about their hearing loss, lifestyle and budget to ensure the best results. We believe we have the ability to change people’s lives by providing technology that keeps them connected to the people and activities they enjoy most in life.”
Serving all of Santa Clara County including San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy and Campbell.
Hearing Testing, Musician Plugs
Assistive Listening Devices
Authorized Lyric Office
Take preventative steps to deal with hearing loss symptoms before they affect your quality of life.
Hearing loss can be caused by a number of factors—exposure to loud noise, head or ear trauma, certain medications, hereditary factors—but one of the most common causes is also the simplest: the aging process. Even though it’s a...
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Serving all of Santa Clara County including San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy and Campbell.
"The service was very good and the audiologist was excellent.""They were extraordinarily helpful with giving me information. They have taken care of me quite well."
"They're very efficient, they know what they're doing, and they make correct recommendations.""I think they're wonderful people and it's a wonderful hearing aid."
"If I know someone who needs a hearing aid, I would recommend them, and I've told a couple people. They're good. ""There's no long wait, and I like that. It's perfect for me and he's very nice."
"I've recommended them to others. They're by far the best audiologists and hearing aid specialists in the area. They're always very pleasant and find a way to fit you in for an appointment when you need to come in.""I like the hearing aid specialist the best. I've been going there for years. I think they're terrific."
"I already told a friend about them and he went there for his hearing aids. I really like the people there.""Their knowledge and personalized approach, they tried to solve the set of problems I had with my hearing. When the first set of hearing aids didn't work well for me, they credited my money and I tried a different kind. The second kind worked very well for my needs."
"I think they have an outstanding service.""I think the personnel that they have there is very good."
"The knowledge of the man I dealt with, Rex, seemed to be excellent. He had the ability to help me solve my particular hearing problem. The attention was very personalized. Also, I needed a modification to make the hearing aid work better for my particular situation, and Rex was able to do this for me.""The personal attention and the expertise of Rex"
"I've been very satisfied. I get in very quickly whenever I need to, they're very efficient, and I still like my hearing aids.""When I need them, I can get in that day. They've been really good."
"They're experienced, knowledgeable, and thorough.""They're trustworthy and made me feel comfortable. I liked everything about them."
"I would tell them to go see Rex, the audiologist, at Better Hearing Center of Palo Alto.""I like that they're very friendly and very interested in your problems. I've had no problems with them. They're great."
"They're very professional, very supportive, and helpful.""They were very helpful with my issues."
"They're very caring, very professional, and very knowledgeable.""I like their product that I have very much. The people are wonderful to me, they're very caring. I'm very satisfied with them."
"They'll keep helping until they get it right.""They kept tweaking things until it worked just right without too much trouble, because it takes a while to get used to new systems."
"I went there, the experience was very good, and I have no problem.""The way they explained everything, I understood everything, and I was happy with that."
"The doctor really pays attention to me, he really listens, and he shows that he cares about your situation.""The attention that they give me. I felt welcome, I didn't feel any discrimination, and they treat me very professionally. "
"I think Rex, the audiologist, really knows how to put himself in the place of someone who has difficulty hearing. He's not condescending at all, he's really sincere in trying to help people hear better. I think he's a great guy, really.""I felt that I would have someone I could really trust to help me get the best possible care. They're very good, very caring people, and I'm very satisfied. "
"I've recommended them.""My hearing aid is hiding in my ear."
"It's a very intimate environment, it's not a big, huge place. The receptionist is lovely and so are the reps who work there. ""Its proximity to where I live and the ease of making appointments"
"The service is good and they're always on top of things for me.""The service, they take care of me very well."
"They are courteous, helpful, they explain the whole thing, and they take time to delay the person's anxiety and fear.""The courtesy and the way they greet you and treat you, I am very happy and very satisfied. The care and courtesy rendered by Mr. Anderson is outstanding."
"It is a good place to go if you have a problem hearing. I was very pleased with the help they gave me to be able to hear better.""I liked the doctors. They were very courteous, professional, and very helpful. They were knowledgeable and knew what they were doing. I liked how I was treated and how well they explained everything."
"They are very nice people, and they give their clients very good customer service. ""I like that they try to give good help and they try to accommodate all clients who go to them. They are very caring about their clientele. They are helpful and kind."
"I have been using them for a number of years. They are professional, knowledgeable, and they make a sincere effort to help their clients. I've been happy with the services they provide.""This is the only hearing center I've been to. They are friendly, and they listen to their clients' concerns. They make a reasonable effort to try and help improve hearing to the extent it can be. They are professional. I've been satisfied."
"I am very satisfied. I like the price of their batteries too. I like that I can go in there from time to time and have everything checked or straightened out. They are very nice people there. I have no complaints whatsoever. ""I like that they are friendly, well-trained, knowledgeable, and that they provide excellent quality customer service. I like that I know I can depend on them. They are very helpful. They did a really good job for me. "
"Mark is very good at everything, and he explains things very well. His assistant, Tamera, is very good too. The people are knowledgeable and helpful. My husband has been going to them for 10 to 12 years and that alone should be a good testimonial for them.""I like that everyone there is courteous and helpful. They do a good job. They stay current on the changes and improvements in this field and keep all of their patients informed. "
"We have been going here for about two years, and compared to other places we have been to, this is the top of the line. These people are professionals, very responsive, and helpful. They do their jobs very professionally and well. They are very organized, courteous, and timely. We are very satisfied. If we call ahead, they have what we need ready and waiting. ""We like everything about them. They do their jobs well. We do not have any complaints. "
"My experience was very good. Mark Sanford treated me for Tinnitus. It was the only place around that takes care of that condition, and I was very satisfied. He is very good and very knowledgeable. I am glad I went to him. ""I liked that Mark was so knowledgeable. He explained everything to me and was able to help me with my condition of Tinnitus."
"They are professional, knowledgeable, and I would recommend them to others for help with hearing difficulties. They are very good, and they offer excellent service. ""We liked everything about them, how they presented the information, how we were treated, their willingness to answer our questions, and their continued assistance of service. We have no complaints."
"I like them. I've been going to them for quite awhile. They are friendly, supportive, and polite. ""I like their efficiency. They do not take all day. If I have an appointment, I am seen right away."
"They are very professional and caring people. I've been using them for a number of years. I am satisfied. ""I like their personalities. They are friendly and helpful. They know me. I feel welcomed each time I visit. "
"I began using them about a year ago. I am still using them. They give me a check-up every 6 months. I like them very much. ""I can't name just one thing about what I like best about them. I like the whole place. I like everything that they do. They are nice, easy to get to, and professional. I do not have any complaints. "
"I have been going there for a year or a little longer. Their employees are really nice and very professional. I'd tell others to go there and see for themselves if this is something that will work for them. ""I like that their personnel are well-trained and friendly. My experience has been good. I've appreciated their attention and consideration. They are very helpful. "
"I have had my Lyric hearing aids for 3 years now. I would tell others to give them a try if they have a hearing problem.""I like working with Tamera. I like her personal attention, her understanding, and that she stays on top of what I need."
"Every time I feel my hearing equipment needs an adjustment, I go to them. They are very nice people. I would tell others to go there and see if the equipment will help them also.""I appreciate their patience and their thoroughness in trying to help me get the most out of the hearing aid equipment that I bought."
"I have been using them for many years. They have a very well-qualified and bright group of people running this office now, and I am so impressed with them. I love the inner-ear equipment I have now. It does everything they said it would. I have told all of my friends already that if they start to have hearing problems, they need to go to this place, so they will be well taken care of.""I would never leave this center. They really take care of me. I just call, and I am given an appointment right away. They are always so pleasant and helpful. I am just so happy with everything that they have done for me. "
"They are very nice, and they won't lead you in the wrong direction. They are perfect in every way.""They are courteous, gentle, and they make you laugh."
"They are professional, so go and try it out for yourself. ""They explained everything to me and all of the options available, like hearing aids and implants. I decided to use the hearing aid. The front office was great. They helped me test out the correct hearing aid."
"I would refer my friends.""They are very professional, and they are specialists in hearing aids."
"They do a good job.""The convenience, I work in Berkeley."
"They've done a good job for me. I would recommend them.""They did the job they were supposed to do. I liked the technician who tested my hearing. I'm too old to remember his name, but he did a good job."
"I would highly recommend them, because they are very professional.""The service was excellent. They showed me how to use the hearing aid. This was very helpful."
"It's a nice place to go.""They are very helpful and friendly."
"I would recommend Better Hearing Center.""They know what they are doing. Letta is very professional."
"They are very efficient.""They have a good service and testing for sound on the hearing aids. They are professional and courteous."
"I would say if they needed the service to certainly go there.""Their treatment was wonderful and helpful. I'm really using my hearing aid. "
"I would recommend them.""They made my hearing aid, and it works."
"They treated me well, and they gave me a fair deal.""They helped me choose the hearing aid that I needed."
"I would tell a friend to go there.""They had good service. They were friendly."
"I would tell everyone to ask for Letta. She is terrific, loving, and caring. ""I appreciate the loving care my elderly mother receives from Letta. She has really helped my mother be able to hear better. "
"These are some of the better hearing aids I've ever had, and I've had several. I am satisfied. ""I like not having to change the batteries as often. That is quite an improvement. "
"I find Mr. Sanford very, very attentive and willing to respond to your needs.""I liked the service. I've been going to him for several years."
"I go to Dr. Sanford all the time. Everyone there is nice. I like the friendliness of the place. They are informative and helpful.""I like their location. It is convenient for me to go there when I need to."
"Mark is very responsive to all of my needs. I like the Lyric very much. It is working well for me. ""I like that Mark has been very responsive to all of my hearing problems. He has really been a great help to me. "
"Mark Sanford is why I go there. I've been going there for 3 or 4 years. He is professional, knowledgeable, extremely patient oriented, and he responds to all of my questions. He works to help me with my concerns and whatever is needed. ""I like that I can get the assistance I need right in Monterey where it is convenient, and I like that Mark Sanford is there. He is so helpful. "
"Mark is fair, kind, and hardworking. He goes the extra mile for his patients.""Mark is fair, kind, and hardworking. He goes the extra mile for his patients."
"They are always there for you when you need them. They are friendly, helpful, and attentive to my needs. ""I like how I am treated there. I have been going to them for several years now, and I am satisfied. "
"They are very patient and accurate, but that is about it.""Their flexibility in scheduling"
"If they need a hearing aid, they should go to see them.""Rex's no nonsense service, he is terrific. He's a great guy to deal with. I'm very happy with them. "
"I like them.""Their knowledge"
"I would gladly tell others to go to them and to use them. Rex is excellent, knowledgeable, and extremely helpful. ""They were very caring, patient, and understanding. Rex came out a couple of times to help me, on his own time, because of my transportation problems. "
"They are conscientious. I use the Lyric hearing aid, which is new. I don't have to change the batteries. It is wonderful.""The hearing aids, and the people are very nice."
"They should go there, get tested, and get hearing aids. They help my life tremendously.""I can get an appointment quickly when I need one, and they offered me quality devices that I am happy with. They provide the right service for me."
"Just that it is a good place to go.""It is a good place."
"I had gone to them several years ago and have come back. I like that they listened to my concerns and tried to help me. They did a really good job. I was satisfied. ""I liked that they took the time to make sure the hearing aid was fitted and tuned properly. Other places just hand you one and push you out the door. This place and the people there are different. They are very helpful. "
"They are the best around. A friend recommended them.""The personnel are very cordial and thorough."
"I had a great experience. I highly recommend them.""The staff is very friendly, nice, helpful, and knowledgeable. "
"They have outstanding customer service and a great product. ""Their personalized service every time I visit, they cater to my needs and understand what I need before I ask for it."
"They are very professional, respectful, courteous, and helpful. I have not been going to them very long, but it has been a very good experience thus far. ""I like that they are very accommodating with scheduling. They are helpful when they send fliers for battery sales. They are in tune with what the patients need. It has been a good experience for me so far. "
"It's the place to go if you're trying out hearing aids. Shui-Lan Lee was great. She was calm and she took her time. My daughter who came with me thought that Shui-Lan Lee was great too.""I'm having problems cleaning my hearing aid. I called to find out what I'm doing wrong. They made me an appointment, which I thought was nice. Shui-Lan Lee said that I could come back any time."
"They explained things very well, and I liked the service they gave me when I needed a replacement.""I liked the convenience."
"They're very helpful and cooperative.""They were easy to deal with."
"They're thorough, and they follow through.""They're on time, punctual, and they have a fabulous receptionist who follows through with all of the details. The audiologist always follows through with my hearing aid needs."
"I would tell others to use them. Their services have worked well for my husband and myself. ""I really like the personal care and attention I have received from the staff there. "
"I was happy with their service, but they couldn't find something that would work for me.""He was very patient and kind with me. He tried a number of solutions. There was no pressure when things didn't work out. I really appreciated that."
"They are very professional and make you feel at home. They carry good products.""I guess when you're hard of hearing, it's critical that it gets taken care of as soon as possible. If there are any problems, they take care of them right away."
"The doctor doesn't seem to be there every day.""They treated me well, and the quality of the hearing aid is excellent."
"They have a good, competent staff.""The experience of the audiologist"
"I think they are just great. They are so accommodating.""Their availability, they answer the phone, and I have been able to go in without an appointment. One time, when I thought my hearing aid was broken, they waited a half an hour past closing time for me. It takes me two hours to get to the office, but I go out of my way to go there. "
"They have good products and good technicians.""They were very responsive. The most recent technician, I can't remember his name, was particularly good. He was quite skillful with his hands and really knew his business. He's the best I've ever had. "
"The service is perfect.""The service is very good. He has been very helpful. I still have to go back and get some adjustments done, but he has been very patient with me."
"They attended to my needs and were very skilled.""Linda is very capable and responsive. The help I've gotten with adjustments has been very good."
"If I have a problem or issue, they are quick to handle it.""They have treated me really well. If something needs to be taken care of, they get it done."
"I thought the girls were very nice and helpful. ""They took care of what I needed."
"I look forward to going there. I have recommended them to many people.""The audiologist is extremely personable and honest. He never seems to be pushing me into getting new hearing aids, without taking the time to analyze and improve the ones I already have. Linda is so reliable. I really enjoy having her service the other area of the office."
"I've been very happy with them. I recommend them to everyone. ""Linda is very nice, and Rex is very supportive in getting everything tuned and re-turned. He is also very accommodating, pleasant, and he has a good sense of humor."
"I'm on their side.""I've been going there for 12 years. I've been very happy. Linda is a doll."
"I'm satisfied. I think my hearing aids work nicely. ""They've been prompt and have never kept me waiting. They provide a good service. "
"I thought they took care of my problem pretty well.""The friendliness of the group there, I like the idea that they never kept me waiting for very long."
"I go there, and I recommend them.""They are friendly and always there to fix my problem, even when I am mad about it."
"I don't know. ""I was satisfied every time I went. If something was wrong, they fixed it. I was just happy."
"They were very knowledgeable. They made me feel very comfortable with my response and how I felt about things. I was very satisfied.""They made me feel comfortable. When I cried, they seemed to understand how I felt."
"I have had very good success with them. I have dealt with several hearing aid places, and I think they are the best that I have come across.""They know you when you come in. If you have a spur of the moment problem, you call them, and they will schedule you in right away."
"They seemed very thorough.""Their location, it was close to my home."
"They are a very courteous and wonderful, a nice little firm. They are very nice people. Consumers would be well rewarded by going there.""They sold the Lyric hearing aid, and they installed it correctly. They were very courteous, knowledgeable, and highly skilled technically. They are very efficient and very well organized. I have nothing but good things to say about them. I have recommended numerous people to them and the Lyric hearing aid. I am really sold on the product. It's an excellent product."
"They do a wonderful job.""They are very friendly, and the hearing aids that they sell are good."
"If they asked me a question, I'd answer it in the affirmative. The reason I went there was because a friend of mine went there and steered me there. Their service was satisfactory. ""There wasn't a long wait time, and the expertise seemed to be there. Everything was fine. "
"I was satisfied with the help and advice that I received. ""They just seemed to take an interest in what my problem was, and they made me feel like they cared."
"They are quality. Go to them.""I felt they were honest with me, and they took care of my problem."
"They are good. They do their job well. I am satisfied.""I found the personnel to be very helpful and cheerful. They made it a very positive experience, as well as appearing to be quite competent from my unprofessional view."
"Thorough and an excellent service""I liked their help with choosing the right aid for me."
"I would recommend them.""The service was excellent and thorough."
"I thought Rex was pretty straightforward, I liked his style, and I thought he was very honest. He told me he wasn't even sure that he could help me, but ultimately he was able to. I thought this is a good place.""They had a much more favorable price than the place I went to before. I suppose the really important thing was that they gave me the opportunity to try a hearing aid that wasn't the most expensive one on the market and see if it worked. Many hearing centers really push you to start with the most expensive model."
"They are always trying their best to satisfy the customer.""They are responsive to my husband's needs and hearing aid needs."
"I thought the service was excellent, easy, and quick. Most of the time I didn't even make an appointment, I just walked in and they would take care of me.""Their service is excellent. Rex is superb."
"I've been using them for quite some time. They're very caring people and answer your questions and help you the best they can.""I think the warmth of the people who work there is what I like the best."
"They have very personalized service.""The personalized service"
"I would recommend them.""I thought that the gentleman who was running the place was very knowledgeable and very good. "
"They're not in the office every day which might make a difference to some people. But I've found them to be efficient and helpful in booking me as soon as they can.""It's convenient to where I live. They work me in as quickly as they can and I don't have to wait a long time. Everything runs according to the way it should."
"They're smart, practical, and plugged in to the latest technology in a way that many other hearing aid providers are not. They do a bunch of data testing for new products.""How smart and practical they are"
"They're very personable. ""They have good service, and they're very personable. "
"They are very flexible, accessible, and knowledgeable about the different products.""The smallness of it and the neighborhood feel"
"I really don't know.""The person I deal with most often, Rex, is friendly."
"I would recommend them. Both of us are their clients and have been going to them for years. We are very satisfied. They have helped us a lot to improve our hearing.""I like the way they treat us. The are courteous and respectful. I also like the quality of what they've done for us. They have really been able to help us hear better."
"They are knowledgeable and good at what they do. We've been going to them for years. The people who work there are very nice. They really try their best to help. ""I like that they are friendly, helpful, and that they know us when we come in. I like that they care about their clients. "
"Their products are easily explained. They are very informative, and they have good materials. They answer questions and are very helpful. They provide a very good service.""I liked the convenience of going there. Their location is nearby where I live, and they have adequate parking. The people who work there are very congenial, so it is a good experience. "
"It's worth a try. Everyone is different, with different hearing, so some will be able to use the Lyric, and it will be a good experience for them. I am satisfied. ""I like Tamera and the other ladies very much. I have been going to them for several years. They are very friendly and helpful."
"They are knowledgeable and good at what they do. I've been going there for awhile, and I am satisfied. ""I like that they keep current and up to date with their knowledge of audiology and the newest technological improvements. "
"Go and get tested. They are a good business.""The people are friendly."
"I would tell friends and family to also go there. Their services are very good. I was happy with them and the help I got from them.""My experience was good, and I liked the people. They were very nice to me. "
"We went to several places to find out about the Lyric, and this place seemed to be much better in many areas than their competition. Ongoing support is a large part of the experience, and we like Mark Sanford and their philosophy. ""I like that they are very accommodating, and professional. I got very good results. "
"They are reputable, and they try to help. They are friendly, helpful, courteous, and attentive. ""I like that they are responsive and do not leave me hanging. I see them about 3 to 4 times a year. "
"Go get it.""The service, they explain things well, and they are polite."
"I am wearing a Lyric, and it was fitted properly. Give them a try.""I can phone on short notice, and they usually get me in there."
"I would tell others that they will get quality products and services there, but it is expensive. ""I am happy with the hearing aid product Rex sold me. I go to them regularly because it is part of having a hearing aid. I am happy with Rex and the quality of the services I receive from everyone who works there. "
"I have been there many times. I go there because I like Rex and Mark. I have been satisfied. ""I like that they are just a mile from my house and that they are very experienced with the Lyric hearing device. "
"They are fine.""They were all helpful."
"My mother was losing her hearing and needed a hearing aid. They were very close and very convenient to where she lived, so we went to them. They were very professional, helpful, and attentive to my mother's needs. We were satisfied and were able to get her what she needed there.""I liked that they were conveniently located to where we reside. They had the technology that worked to fit my mother's needs. Everything has been fine."
"I would recommend them.""The audiologist was the only reason I would go there. He is good and warm."
"I recommend them.""They're very courteous and very accommodating. I am very pleased with them and satisfied with their service. If I have to cancel, they don't make a big deal about it."
"They listen and adjust whatever has to be adjusted. ""It is only two blocks away from where I live."
"They're thorough, precise, and cordial.""I don't know."
"They are friendly and helpful. I was satisfied. I liked all the people I met there and the range of services that were provided.""I liked the staff of people who tested and helped me. They were knowledgeable and professional."
"They are knowledgeable and up to date with the current technology in this field. I would tell others to go there if they were interested in the Lyric hearing aid technology. ""They are friendly, informative, knowledgeable, and they show respect. They are current with the newest technology. "
"They are very competent, and they seem to listen to what you say.""They are professional, competent, and on time for appointments."
"They had a nice, neat office.""They were very cordial and timely. When I had an appointment, they were prompt."
"They did good work.""They kept at it until they got it right."
"They are very polite, and they work with you. They have a little parking lot.""I set up an appointment, and they were very prompt. The audiologist was very knowledgeable and polite. He didn't rush me."
"They were very efficient.""I thought that they were accommodating and efficient."
"I'd say that is the place to go for hearing aids.""The hearing aids they gave me seem to work."
"I have the Lyric hearing aid and they are the best place to go for that type of hearing aid. They provide the best service for it.""I like Rex, the technician, and the ease of getting an appointment."
"Rex is pretty friendly, he's not there five days a week which is not terribly good, but he's good.""Rex was very friendly and very comfortable. He gave me free batteries which is nice."
"They're very friendly but you can only get your hearing aids done three days a week.""The friendliness of the people"
"I'd say they're good.""I can get an appointment easily when I need one."
"They're satisfactory for what they are selling.""Nothing stands out."
"They really know what they're doing. Rex knows his business and he's awesome.""I'd actually tried the type of hearing aid I have now with another hearing center and they couldn't make them work for me comfortably. Rex was able to make them work for me comfortably and beautifully. "
"I like the product that they've installed.""It's convenient for me, location wise."
"I've got three hearing aids and I wanted to try this Lyric Hearing Aid. It's okay, but it has its problems.""They always fit me in when I call at the last minute. My hearing aid goes out every month on me and I have to get them replaced."
"They are a very good hearing center. I particularly like Mark Sanford, but the front desk is also very helpful and cooperative. I have been going to them for several years. ""I really like their accessibility, in terms of where they are located, their parking availability, and the hours that they are open. It is very convenient and easy to go there."
"I have been using them for three years. They are professional and nice to deal with. ""I like that their office staff are very good, very friendly, and pleasant. "
"I couldn't hear, so I went there. They fitted me with hearing aids and now I can hear again. They are very good at what they do. I am satisfied. It solved my problem. ""I like that I can hear now. I liked the help I received from their technician, Tamera Anderson."
"I have been there many times over the years. Everyone there is very nice. I work with Tamera, because she is the Lyric specialist. She is very nice, professional, and helpful.""I like that everyone is courteous, friendly, and professional. Tamera is very caring and attentive. "
"They are very good. They will get you an appointment as soon as possible.""They are considerate and helpful."
"Try it if you want, but it didn't work for me.""They were efficient and very nice. They came highly recommended to me."
"I've been using them for several years. Mark Sanford is very responsive about replacing the batteries. I have no real complaints. ""I like that the hearing aid works well and the batteries last three months."
"Hearing aids are usually not covered by insurance or Medicare and are very expensive. I would tell others to get a lot of different opinions, find out about different options, and learn about the newest technology, because it is always changing. Ask a lot of questions. ""I liked that a more simple model was available, which did well enough to hear with, rather than the newer, more expensive technology that is available. "
"They are knowledgeable and very professional. They do everything you would expect a good place to do. I was satisfied. ""They were cordial, and they took care of me in a friendly and caring way. "
"They are very nice and friendly people. They were a very good place to go. I got a lot of helpful advice. ""I liked that everyone was friendly. They were able to communicate with me and help explain what I needed to know. I liked them. "
"I use the little insert that goes inside my ear. I am very satisfied with them.""It is not visible."
"Their services are excellent. I've been very satisfied with my hearing aid. ""Rex is very knowledgeable. He attended to all my little and big problems very well. "
"They sold me a hearing aid, a good one. It works for me. I am happy with it.""They are near where I live, and I like going to them. "
"I have gone to them many times over the years. They are always very friendly and professional. I have been satisfied with how I was treated and the quality of services provided to me.""I like that the atmosphere is friendly, personable, and easygoing. The people are very pleasant to deal with. They are knowledgeable and current in what they know about the newest technology in audiology. "
"They're always very helpful in making arrangements for hearing services. ""They're very considerate of the needs of a patient. I like their helpfulness and efficiency."
"They have high quality stuff, and they know what they're doing. ""Their location and the fact that they are in my neighborhood"
"They were recommended by my doctor. ""The lady doctor is very nice. The service is very good. I've recommended them to a couple of my friends."
"Both my husband and I are patients, and we like going there. We have the Lyric hearing aid, and we are satisfied. I would tell anyone with a hearing problem to go there, as they are knowledgeable and reputable. ""They are friendly. I like their promptness, once you get there. It is very convenient, and we've had no complaints. We like their service. "
"I don't know.""They are knowledgeable."
"They are fine.""They do a good job. There is nothing wrong with them."
"I'm pretty happy with the service.""I like Rex's sense of humor and the insurance plan for my hearing aid."
"They are understanding and responsive.""Their knowledge and understanding"
"For one thing, they are close to where I live. They are convenient. Their receptionist is very friendly. The young lady who takes care of me is very kind, friendly, and accommodating.""It's close to where I live. They are convenient for me."
"I wouldn't tell them anything. It is up to them.""About the same as any place else, it's a normal business place."
"They are good.""They are fair in their pricing and everything."
"Go to CSG, because they do good services.""Their scheduling is good. They help to get you an appointment quickly, and they do a quick service."
"I would recommend that they go there. The quality of their expertise is usually good.""They seem to be knowledgeable, and they are close by."
"You have to test it yourself.""Personal service"
"Be sure that you have a thorough understanding of your contract. ""I like dealing with the manager, he was nice."
"I would recommend them.""They helped me solve my problem by giving me some proper hearing aids."
"Consumers should know it is expensive to get hearing aids, and if they do not want to spend the money, they shouldn't even bother going there.""I like the doctors. They are very professional and caring. They bend over backwards to help and try to make it right, by trying to improve my hearing. "
"It's an okay place.""I did not have to wait long."
"I think that Rex Anderson is a very nice person. He does all he can do to be helpful.""I always got an appointment when I called. Better Hearing Center was one of the only two places that my insurance company covered."
"It's convenient.""The location and the quality of the hearing aids"
"They are fine, but the office is run down. It's a shabby place.""I liked Mark Sanford. He was the one that knew about the hearing aids I wanted. He was enthusiastic and helpful. They also have good parking."
"I would leave selecting a hearing aid to a patient's ENT doctor.""I can usually find parking outside."
"I'm not sure.""I like the end result."
"It's expensive. It was more than I expected, but I chose not to leave them, because of their location.""I thought the gal I had doing it was very professional and very thoughtful."
"It's a good service.""They are friendly, helpful, and dependable."
"It's worth going to.""I like the location and the ease of getting an appointment. They take you right away."
"Make sure you get fitted properly and have a good warranty.""I liked the service. My hearing aid was okay initially."
"I don't know. When Dr. Eng owned it, I would recommend them. They should get recommendations from other places.""The former owner, Dr. Eng, who sold it"
"I would tell others to look at a couple of different places before buying anything from anyone. ""I like that the hearing aid works and that my mother also has an old one too, for back up."
"That they don't go there, because there are better places.""They were quite accessible. They had easily scheduled times, and I had no problems scheduling."
"It was easy to get in, and they were helpful, in terms of insurance coverage and protecting my investment.""The receptionist was very helpful, flexible, and went the extra mile for me."
"Know what you want when you're going in. ""I felt that the people who helped me were really nice people and I never felt like I was pressured."
"That they should try the Lyric hearing aid, I would say to try Better Hearing Center of Palo Alto.""The person who worked with me was fine. I was able to try out the hearing aids. I was even able to go home with them to try them out. They were very professional."
"I am likely not to give any negative or positive comments.""The technician seemed to know what he was doing."
"They're friendly, and they have the latest equipment for testing. I would probably tell someone that if they needed a hearing aid to go there.""I have gone there a couple of times unannounced with hearing aid problems, and they were very nice about it. They helped me out and handled the problem for me. They're courteous and nice. I've been using them for three years."
"I would tell my friends not to go there. I would say use their sister office in Walnut Creek. It's nicer, and they have a better inventory.""I did not like atmosphere or the office. I didn't like anything."
"I'm sure he's capable of helping some people, but I wasn't one of them.""I would recommend him for some people. I don't think he did anything wrong."
"I would tell them to improve their office staff. The atmosphere wasn't as friendly as I thought it would be. ""He seemed to know what he was doing."
"I guess I would try to get a number of recommendations before using them. Be certain of what you are looking for. Those are a couple of things I would suggest.""Convenience, they are very convenient for me. I have been able to get an appointment quickly when I've felt the need. Most of the people seem reasonably personable."
"I would tell others not to use this company.""I liked that they kept my appointment and that I was not kept waiting the first time I went to them. "
"I would tell others to watch out, because this company's service is very poor. We were very dissatisfied. ""Nothing is good about this company. "
"I would tell others not to go there. They did not treat us nicely. They did not help us whatsoever.""We did not like anything about this place or how we were treated. "
"Give them a try. It didn't work for me, but see for yourself.""They were pleasant and agreeable."
"Be careful.""Nothing "
"I would say go and see for yourself if they work for you.""They were nice and pleasant people."