Diamond Certified Company Report

Best Tree Service

Diamond Certified Company Report

Best Tree Service

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Margaret E.

VERIFIED Best Tree Service CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

It made us super happy. They cleaned up afterward, and they did a good job.

They did the work. We have had a lot of work done on our house and have employed different contractors. Some of the people did not do the work. Best Tree Service did the work.

Mark G.

VERIFIED Best Tree Service CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have the best quality work.

Gary did high quality work and was very reliable.

Gail D.

VERIFIED Best Tree Service CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just know what they are doing.

He came out, trimmed the tree, and knew what he was doing.

Read All 250 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Gary Gilliam, Owner

Best Tree Service has been reshaping Bay Area clients’ landscapes since 1987. Owner Gary Gilliam is a Certified Arborist and considers his trade an art form, with trees as his palette and the landscape as his canvas. He says he uses his decades of industry experience and a natural eye for artistry to enhance trees’ beauty and architecture through meticulous pruning and care. “I enjoy the challenge of repairing wildly overgrown or poorly pruned trees, and I continually amaze clients who never realized how beautiful their trees could look.” 

Mr. Gilliam trims customers’ trees by himself, which keeps his overhead costs low and allows him to pass the savings on to his clients. He’s happy to consult with customers, make recommendations and work to completely transform their treescapes. 

Best Tree Service can also diagnose and treat ailing trees and remove trees and stumps. Its crew members are easygoing and friendly, says Mr. Gilliam. “They show up on time and work quickly, and they take conscientious care to protect any flowers, plants and wildlife on a client’s property.” The company also offers 24-hour emergency tree service. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Best Tree Service

COMPANY CONTACT
Service AREA

The East Bay
Peninsula
Tri-Valley Area

SERVICES PERFORMED

Fine Garden Pruning
Tree Diagnosis & Treatment
Tree & Stump Removal
Tree Trimming
Treescape Consulting

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Best Tree Service

Company Profile

Best Tree Service has been reshaping Bay Area clients’ landscapes since 1987. Owner Gary Gilliam is a Certified Arborist and considers his trade an art form, with trees as his palette and the landscape as his canvas. He says he uses his decades of industry experience and a natural eye for artistry to enhance trees’ beauty and architecture through meticulous pruning and care. “I enjoy the challenge of repairing wildly overgrown or poorly pruned trees, and I continually amaze clients who never realized how beautiful their trees could look.” 

Mr. Gilliam trims customers’ trees by himself, which keeps his overhead costs low and allows him to pass the savings on to his clients. He’s happy to consult with customers, make recommendations and work to completely transform their treescapes. 

Best Tree Service can also diagnose and treat ailing trees and remove trees and stumps. Its crew members are easygoing and friendly, says Mr. Gilliam. “They show up on time and work quickly, and they take conscientious care to protect any flowers, plants and wildlife on a client’s property.” The company also offers 24-hour emergency tree service. 

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Company Philosophy

"I love what I do, and it shows in the enthusiasm with which I approach every job. My goal is to beautify a customer's property in a way that suits their personality and sense of style; to create a beautiful, peaceful environment that's a joy to come home and see."

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Comparative Summary

Best Tree Service owner Gary Gilliam takes pride in being “an expert in the art of creating beautiful and healthy trees.” As a certified arborist with 25 years’ experience, he can train his skilled eye on a garden or treescape and see its native potential.

Mr. Gilliam describes his method as “soaking up the atmosphere” of a house or garden, then incorporating what he learns into his professional recommendations. It may be a willowy or free-form approach, a more formal type of pruning, or anything in between. He also tries to create a look and feel that matches the general personality of the client.

Drawing on years of experience and a natural sense of artistry, Mr. Gilliam and the professionals at Best Tree Service manage clients’ trees, gardens and treescapes. Their passion is beautifying high-profile trees for customers who demand perfection, he says. They also enjoy the challenge of shaping and repairing wildly overgrown or badly pruned trees.

Best Tree Service’s crew members are easygoing and friendly, says Mr. Gilliam. They show up on time and work quickly, and they take conscientious care to protect any flowers, plants and wildlife on a client’s property. Tree and stump removal and 24-hour emergency service is available as well.

Best Tree Service performs all its own trimming, keeping overhead costs low and passing the savings on to its customers, explains Mr. Gilliam. The company can also diagnose sick trees, determine whether they’re treatable and recommend a course of care.

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Industry Info

Many tree services advertise themselves as “certified arborists,” but that’s not necessarily sufficient if the arborist doesn’t actually perform the pruning, says Gary Gilliam of Best Tree Service.

The distinction is important. Mr. Gilliam warns that although a badly pruned tree will usually grow back, there’s always the possibility of irreversible damage. “You never know,” says Mr. Gilliam. “Often, they’re ruined forever.”

Here’s some additional advice on trees and the companies that care for them:

• Beware of companies that solicit business door-to door, offer a special deal for fast decisions, or show up unannounced in the aftermath of a storm that downs trees.
• Good tree service professionals will rarely recommend topping a tree. Tree topping is only necessary in extreme circumstances, such as irreversible physical damage.
• Proper pruning should never remove more than 25 percent of a tree’s branches or limbs in a given year. All cuts should avoid leaving stubs or ripping cuts in the bark.

Other harmful or unethical tree care practices include the use of climbing spikes or spurs while working on live trees, and tree removal without clear evidence of its necessity.

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Frequently Asked Questions

Q: Who does the actual work at Best Tree Service?

A: With my company, I do the estimating and the pruning, so you get exactly what you want. Often, other tree service companies will come out, do the estimate and go over the nuances of what the client wants. Then they send an entirely different person to do the job—someone who has no idea what the initial conversation was about—and it doesn’t get done correctly.

Q: Will my house and plants be safe?

A: Yes. I’m on site for the entire job, and I make sure everything is very conscientiously done.

Q: Do you have a particular specialty?

A: Our forte is pruning and tree beautification; that’s what we’re most known for. We also diagnose sick trees and perform treatments and tree removal.

Q: Do you hire outside trimmers?

A: No. Honestly, I can’t find people good enough. I’m the artist in-house, so I do it myself.

Q: Can you give me advice on landscaping?

A: I have a real knack for landscaping, and I’ve done a great deal of it. I can counsel you.

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SELECTED PHOTOS FROM Best Tree Service

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Diamond Certified RATINGS ON Best Tree Service
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Best Tree Service : Average 8.8 out of 10 based on 250 unique customer surveys of customer satisfaction.

Margaret E.

VERIFIED Best Tree Service CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

It made us super happy. They cleaned up afterward, and they did a good job.

They did the work. We have had a lot of work done on our house and have employed different contractors. Some of the people did not do the work. Best Tree Service did the work.

Mark G.

VERIFIED Best Tree Service CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have the best quality work.

Gary did high quality work and was very reliable.

Gail D.

VERIFIED Best Tree Service CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just know what they are doing.

He came out, trimmed the tree, and knew what he was doing.

Judy N.

VERIFIED Best Tree Service CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Gary is a professional and an artist. You feel like he knows what he is doing, and he has a caring flair for it.

I liked that I got a sense that Gary really knew what he was doing. He was very knowledgeable about trees, what to do for them, and how to care for them.

Nathan G.

VERIFIED Best Tree Service CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just that they are trustworthy, and they do a great job.

I liked their promptness. The person who came out lives by what they charge. There was no up-sell.

Mark K.

VERIFIED Best Tree Service CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They give good advice and do what you ask them to do.

He gave me advice about a tree that was useful. I appreciated that.

Dean H.

VERIFIED Best Tree Service CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. They had a good quote. It was good service.

That they completed the job on time, cleaned up afterward, and they didn't damage anything.

Carol C.

VERIFIED Best Tree Service CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred them to many friends. Gary is very knowledgeable about what he does. He's very quick and doesn't waste time with superfluous things. He always cleans up completely, and I have yet not to be 100% satisfied.

Gary is a very nice and friendly person. He's very astute at what he does. He does an excellent job.

Denise B.

VERIFIED Best Tree Service CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were very conscientious about the clean up. We have a very fussy neighbor who was watching every move and they were very careful about cleaning up and leaving things just the way they found them. I appreciated that.

They are very efficient, they do what they say, and I feel it was a quality job.

Lucy B.

VERIFIED Best Tree Service CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've referred them to neighbors and friends, and they have used them. Gary is an arborist. He knows his business, he knows trees, and he knows the best solution, whether it's trimming or what to do with a deceased tree. He has that background.

He's always been honest, his pricing is fair, and he does a good job. I haven't been disappointed yet. He cleans up behind himself. You never have to clean up behind him.

Lisa B.

VERIFIED Best Tree Service CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are good at what they do. They are reliable and honest.

I think that they respond quickly when you ask for an estimate, and they don't change the price after they get there.

Connie S.

VERIFIED Best Tree Service CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them, and have told them, that Gary is an artist with trees. He knows what to do and how to do it. He cleans up after himself, and when he's done, the tree looks beautiful.

The way the tree looks after Gary is finished, Gary is an artist, and he gets it done. He does it quickly, he's personable, and then he's gone.

Ann D.

VERIFIED Best Tree Service CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Thoughtful, clean, and fair

They were thoughtful, clean, and fair.

Doug R.

VERIFIED Best Tree Service CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do the job at the price they quote and when they leave it is nice and clean. They are quick and efficient.

They do the job right the first time.

Grace G.

VERIFIED Best Tree Service CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing, and they are very professional. I'm so pleased with them. I tell everyone about them.

They are so professional, and they always do a good job cleaning up. My tree is really huge, and they've made it so beautiful.

Jerry S.

VERIFIED Best Tree Service CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing.

They did a great job on our trees, and they looked really good afterwards.

Peter

VERIFIED Best Tree Service CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were responsive, and they did a good job on my tree.

They were prompt, responsive, and they did quick work. They also did a pretty good job cleaning up.

Leroy H.

VERIFIED Best Tree Service CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Gary is very honest, and he knows his product and his work.

Gary's honesty and knowledge, I was very satisfied.

Doug

VERIFIED Best Tree Service CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were thorough.

Thorough

Nathan T.

VERIFIED Best Tree Service CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Gary is a very hard worker.

They were very focused and got the job done to my satisfaction.

Read All 250 Survey Responses at Ratings View