Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
December 2014
We declare that Berkeley Motor Works HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2223
(510) 992-4004
736 San Pablo Avenue
Albany, CA 94706
Mike Schwarzbart is owner of Berkeley Motor Works.

Berkeley Motor Works provides a complete range of mechanical and electrical repair services for BMWs, Mercedes-Benzes, Mini Coopers, and Porsches at its Albany facility. The company has the training and equipment to handle everything from routine tune-ups and oil changes to comprehensive engine and transmission repairs, and it offers appointment scheduling through its website for the convenience of its customers.

Owner Mike Schwarzbart says Berkeley Motor Works’ customer-oriented approach to auto repair has been a crucial aspect of its long-term success. “We focus on doing the job right and treating each customer with respect, and that type of attitude brings about good feelings for everyone involved. We take care of our customers and maintain positive relationships that are built on mutual trust.”

Berkeley Motor Works utilizes state-of-the-art diagnostic equipment to identify and treat problems that are specific to BMW, Mercedes-Benz, Mini Cooper, and Porsche vehicles, which Mr. Schwarzbart says is one of the company’s most distinguishing attributes. “We’re known for helping our customers figure out what’s wrong with their cars. From ‘check engine’ lights to suspension system problems, we can handle it all.”

Company Philosophy

“Our goal is simple: provide quality, personalized services that help our customers get back on the road as quickly as possible. We never try to talk them into costly repairs that they don’t need, and we do our best to complete their repairs in the most efficient, cost-effective ways.”

Serving all of Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.

Mechanical & Electrical Repairs
BMW, Mercedes-Benz, Mini Cooper & Porsche Vehicles
Brake Work
Engine & Transmission Repairs
Tune-Ups & Oil Changes

BMW
BMW
Mercedes-Benz
Mini Cooper
Mini Cooper
Porsche
Porsche

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For Berkeley Motor Works, the key to achieving and maintaining high levels of customer satisfaction is simple: invest in state-of-the-art equipment and ongoing training so its technicians can provide the best...

Frequently Asked Questions

Q: What types of replacement parts do you use?
A: "We use original equipment manufacturer (OEM) parts, which are the same parts that are made for the dealers. They’re not necessarily in the dealer boxes, but they’re made by the same company that makes parts for BMW and Mercedes-B...
Q: How much will it cost to fix my car?
A: "That depends on what needs to be done, but we always keep our prices fair and competitive. The quality of our repairs and ability of our technicians are definitely worth the price. "
Q: How long will the repairs take to complete?
A: "Once we perform a diagnosis, we’ll be able to provide an accurate timeframe for completion. "

Map

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Industry Info

If you own a Mercedes-Benz, don’t forget that you need a shop with specific certifications and training to work on it.
Mercedes-Benz owners may be surprised to learn that the company’s new Theft-Relevant Parts (TRP) program may require them to seek repair services at a dealership or other certified repair shop. The program is designed to increase security and...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
90%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
Berkeley Motor Works
has passed all rating steps and has earned
The Diamond Certified Award
No. 2223
Continuously qualified since December 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ryan Y. Verified Customer Name
"I liked the work that they did on my car. They did a great job."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Berkeley Motor Works
736 San Pablo Avenue
Albany, CA 94706
(510) 992-4004
DCID5105281214

Mon – Fri: 8am – 5pm

Serving all of Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.

Mike Schwarzbart, Owner
29
5
Alameda County Green Business, BMW Chassis Dyamics III (WORLDPAC), Bosch Authorized Service Center, Technical Training
212986
Liability Insurance, Workers' Compensation
1990
Mechanical & Electrical Repairs, BMW, Mercedes-Benz, Mini Cooper & Porsche Vehicles, Brake Work, Engine & Transmission Repairs, Tune-Ups & Oil Changes
BMW, Mercedes-Benz, Mini Cooper, Porsche
Individual Vehicle Owners
2-Year/24,000-Mile Warranty on Repairs
Available through Bosch (6 Months Same as Cash)

Photo & Video Gallery

Survey Responses For

Berkeley Motor Works

Berkeley Motor Works: Average 8.4 out of 10 based on 125 unique customer surveys of customer satisfaction.
Ryan Y. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a very good job on my car. I would recommend them."

"I liked the work that they did on my car. They did a great job."

Jack T. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are super good at what they do."

"They were honest and knowledgeable about the services they provided."

Vincent F. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a small staff and a small business that gives you personal and private attention unlike other mechanics. They provided personal attention and communication."

"The guys that work there are great, especially Roger. They also did what they said they were going to do. "

Debbie B. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They will be satisfied with the work."

"I liked their professionalism and the quality of their work."

Marina M. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good. I liked the service that I received."

"I liked the quality of the service. I always bring my car to them."

Reginald F. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work."

"It's hard to find a reputable mechanic, someone you can trust. I found that in Berkeley Motor Works. I feel comfortable leaving my vehicle with them."

Amy D. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The owner Mike is very honest. I would say trust what he says."

"I like the owner Mike, and I listen to his recommendations."

Tim S. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are super high quality and very straightforward."

"The owner, Mike, is trustworthy. He answers any questions that I have."

Stephen B. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great. I think they have a nucleus of technicians, including Mike, that are really expert in their field, which in this case is BMW and Mercedes repair. I think as far independent shops go, they are one of the top in the area. "

"I can talk directly to the technicians about the issue and have them explain it to me. Solving problems is what I look for."

Becky B. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very expensive, but they are well worth it."

"The quality of their work is fantastic."

Mike K. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good customer service, quality, and they pay attention to detail."

"They provide great service. They are the BMW experts."

Elijah S. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a great company. The owner, Mike, is very knowledgeable, friendly, and responsive. All around, it was just a great experience. "

"They took care of me. Basically, the whole experience was good. They let me know when the next service was due. They have arranged rentals for me. They take me there and pick me up. They arranged to fix my car while I was out of town, so I didn't have to be without my car. When I got back, everything was A-okay. They totally cleaned my car inside and out, too. "

Julie H. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really honest, and if there is nothing wrong with your car, they return it to you without a fee. They always try to fix your car as quickly as possible."

"I like that they are really honest, and they get the work done quickly. I have never had to take my car back for the same problem twice."

Ananda L. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been going there for 15 to 20 years. It's always wonderful. They're fantastic, awesome, excellent, and wonderful."

"The quality of the work, the customer service, and their ability to explain what is going on."

Andrea W. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust them."

"Mike, the owner, is always very good at explaining things to me. I feel like he is very honest and fair."

Janet C. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We're very satisfied with the work they do for us."

"They're good. They are very knowledgeable, they have a reasonable price, and they get the job done."

Pam F. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were friendly, reliable, and experts in their field. They were very descriptive when explaining the types of services that needed to be done."

"The owners and staff that we dealt with"

Bob B. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they are very professional and they really know my BMW."

"I like their expertise."

Carolyn H. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work at a reasonable price."

"They have a good price."

Christina M. Verified Berkeley Motor Works Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really good at what they do, and they are totally honest regarding what needs to be done with your car. Their pricing is good as opposed to other German auto shops."

"Mike takes care of me beyond belief. He will come pick me up if needed or provide me with a car. "