Benicia Floor Company

Benicia Floor Company: Average 9.4 out of 10 based on 168 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Cathy C. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I thought they were very efficient. They came in, did the work, and left, all in one day. I left it cracked, and when I returned, it was perfect."

"Their customer service was really good. They did everything they said they were going to do. They were very reliable, which is pretty rare these days."

David F. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They did a great job."

"They stood behind their product and their work."

David B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Wayne is very nice to deal with. He gives a fair price, and his quality is good."

"They did good work, and their quality was good."

Dennis G. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I think they are great. They are a good company with good people."

"They work around my schedule."

Gary F. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are the best around."

"They are friendly, they work with you, and they are reasonably priced. The guys who install the flooring are the best around."

Jackie S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are good people, and they do good work."

"They are very friendly and very good."

Jeff S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Very professional and affordable"

"Very professional"

Jerry M. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Reliable, on time, and a good service"

"Their reliability"

Jim R. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Competitive pricing, honest, and easy to work with"

"Their quality of craftsmanship"

Joe M. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are just really nice, and they have good products."

"They are honest."

Kathleen H. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He is very customer oriented, and he looks out for your best interest."

"The quality"

Larry G. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would tell them that they are fair. I like the way they do business. I think their product is good and their price is right."

"I liked their personal service."

Loren O. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It is the best place I have ever gone to for flooring. I would never go any place else."

"I like the owners. They are very honest and reputable. I like the service too. They do everything that they say they will do. It is perfect. They are wonderful. I refused to use someone else when I was given the choice. I think they are just awesome."

Mike J. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do a good job, and they are reliable."

"Their customer service, they followed through. They made sure to keep the timeline. They have a very product and reasonable prices. They have stuff that I cannot find at other big box stores."

Mike S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are dependable."

"The owner is very professional. He makes sure that you get what you need and what you want. I have used them twice and have been satisfied both times."

Norm K. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are easy to deal with, and they certainly do as they promise. They keep their time schedule."

"Their selection, I have always been satisfied with their selection."

Rich N. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It is just a classy business. They do everything professionally."

"It's a classy business. They do everything very professionally."

Ross C. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do good quality work, and their main installer is very good."

"I have known the owner for quite a while, which is one of the reasons I went there."

Sara J. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do quality work, and they are very professional. They are very dependable."

"The quality of their work"

Wendy P. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They did what they said they were going to do. They were not the most expensive bid. They were very good employees, high quality. I had a lot of contractors working in my house. They were the only ones who did what they said they were going to do."

"Trustworthy and honest, when they couldn't provide things, they hooked me up with someone who could. They did a really awesome job."

Bonnie K. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal service they give to their customer"

Carol R. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guys who were here did an excellent job. They cleaned up afterwards. It was a very good experience."

Dave B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did everything on a timely basis. They did good quality work."

David S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job. They were in and out, and they didn't disturb my schedule."

Debbie L. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their employees. They followed through on what they told me they were going to do. They showed up on time, and they did a good job."

Elsie S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My grandson and his wife recommended them to me. I was very happy with the work that they did. The owner called me up afterwards to see if I was satisfied. A week later, he came by and gave me the tools I needed to keep it clean, which I thought was just wonderful."

Phil G. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly. They put in hardwood flooring throughout my house."

Fred D. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service was amazing, their installers were amazing, and Wayne was amazing. I have recommended them to several people. Their installers were on time. There was a matching problem on one occasion, but they took care of it. He was not the lowest bid that I received, but I would use him again anyway because of his customer service. They have done my entire house with the exception of three rooms, which will eventually be done."

John S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very accommodating and easy to work with. We have always had good experiences using them."

Joyce B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their courtesy, their professionalism, and their neatness, I was really happy with them."

Kevin E. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were a very professional staff. They took their time to do accurate measurements. Their skills were evident in how they laid the tiles down. It was brilliant. It is a very professional looking floor. We liked their work so much that we had them come back to do another job for us."

Kris L. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They follow up on every minor detail. They came back and corrected any minor issue that we had immediately. They still follow up to this day. They are awesome. I am very happy with them. "

Lucy G. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked that they were small, locally owned, and responsive. When I called, they called me back. They showed up when they said they would. Also, I trusted them."

Ron M. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked that Wayne Bottini was very honest and open with me. I was very comfortable around Wayne and his crew. He didn't try to sell me anything, and I didn't feel pressured."

Anne R. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, from the people who greeted me when I walked in the door to the wonderful way I was helped, the consideration from Wayne and his wife was excellent. Also, the people who came and did the installing were courteous, polite, friendly, and considerate. They did an excellent job. The quality of the material and the aid I was given in selecting the materials, I had explored other flooring companies in town, but the people did not know their product or didn't want to take the time with me. Since the price is competitive and comparable, why not go where they know their stuff, treat you right, and are trustworthy? After the job was done, Wayne sent me a gift certificate for dinner. I don't think anyone has ever done that. It is nice to be thanked for my business."

Becky P. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service from the guy doing the selling, he was very personable and honest. The people who did the installation were professional. I have had them do several floors. I would not hesitate to have them in my house again."

Betsy Z. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attention to detail, they are friendly and they have a good product."

Bob D. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked all of the information and how polite they were. The workers were also polite and neat. They cleaned up after themselves."

Brandon L. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service, they were very helpful."

David C. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like Wayne. I like that when I call them, they are there for me. They take care of anything I need. They do a beautiful job."

Donna R. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very accommodating and professional. They definitely have very engaging people and friendly customer service."

Frank O. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"You can tell for certain that they're a local, family-run operation. The pride that Wayne has in his work is glowingly evident. You feel like he is with you every step of the way. If anything happens, it'll be taken care of. It has a really nice, down-home feeling."

Jeanette S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their friendliness and professionalism, they were wonderful all the way around. They cleaned up very well."

Kevin N. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like dealing with Wayne and I like the product. I am very happy with my floors."

Mary H. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time. They cleaned up well. They did a wonderful job of laying the tile. It looks wonderful."

Mary O. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt. I had one small problem, but they came back right away and took care of it. They were great."

Matt R. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Friendliness and customer service, they take care of everything, with no questions asked. They don't give me any problems."

Angela T. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Friendly "

A.J. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It is a local company. The owner is very personable, and he takes an interest in what he does. He seems to care about customer satisfaction. I am very happy with both of the jobs he did for me."

Angela R. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their friendliness, the way they did their work, and just everything. They were very cooperative and accommodating."

Arlene M. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fabulous. All of it was great. It would be an even draw between the personalization and the quality of the workmanship. They really listened. They helped me figure out what I wanted verses what I needed. They went through questions and answers. They didn't rush me. They said it would take two weeks, but they were able to complete it in eight days. The installers were so polite. Wayne really cares about people. When the flooring arrived, it was one hundred degrees outside. Not once did the installers complain about having to carry the boxes up the stairs. They were very polite and never complained. There was a tremendously wonderful attitude displayed by everyone who worked there."

Art Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very professional. You get what you pay for. The service and the quality cannot get any better."

Becky P. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their price, and the service is great too."

Betty B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their hospitality and friendliness, they treat people with the utmost respect."

Bill S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful, friendly, and accommodating."

Bob D. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were well organized, and the quality of the workmanship was great. "

Bob F. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The communication was great. They kept us in the loop throughout the job. There were no problems at all. I felt like they gave a lot of personal service. It was wonderful. "

Bob N. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I dealt with Wayne many times. He was very knowledgeable, and his installers were excellent."

Brett Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick at getting the job done."

Byron F. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very courteous, helpful, and easy to work with. They did a very nice job."

Carl W. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very friendly, and you get exactly what you order. They have very reasonable pricing, and they are really great to work with."

Cheryl T. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they're clean and fast. Wayne is very accurate, and their prices are competitive."

Cliff B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Friendly and helpful service, they get things done."

Dan P. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their personal service"

Dan Y. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It is kind of hard to pick between the service at the store and the installation, both were great. It was total satisfaction from beginning to end."

David N. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The owner did a very good job. He tried to help me out. He gave good advice. Everything was great."

David O. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did good work."

Debbie L. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were there to meet my needs. They were really friendly, and they helped me with everything."

Delores B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're timely, quick, and clean."

Diana Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The owner, Wayne, was very nice. He explained everything very well, and his staff was great. I've already recommended them."

Dick S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service, they took care of me. I actually had a floor problem, and I couldn't get the original installer to respond to my problem, so I went to Benicia Floor. They fixed the problem. I thought they did a good job. He subcontracted with various people."

Doug K. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The owners were very friendly. They came over a couple of times to make sure the quality was right. We are pleased with every aspect of it. The floor turned out great. They made us feel really comfortable in their showroom. They had a lot of samples on display, and we ended up picking one of them. "

Eileen D. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have excellent service. They are very helpful and easy to work with. I was very pleased with them."

Esther L. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did everything perfectly, from customer service to the installation."

Ilene C. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what I wanted."

John L. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, I think they are the best. I recommend them. Wayne is so good to deal with. When I recommend him to a customer, Wayne always calls them personally. I am just really happy with their service. He treats his customers really well. "

John P. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service and their quality of work"

Kirsten G. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Prompt service"

Lisa H. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality, care, and cleanliness of their work"

Lou D. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The owners are great. They do a lot to assist you. They are just wonderful people."

Lucy G. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personalized service, and it's a small local business. They know and remember me. I can also walk in and find someone to help me."

Margaret Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very accommodating."

Marvis S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was convenient."

Mr. B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism, on time arrival, and the quality of the work that they did"

Mr. B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the fact that the owner is really helpful and nice. The installers were really good too."

Mr. B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service, the installation, and the follow-up"

Mr. B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient. When we had one little problem, they returned the following day to repair it. They were always there when I needed them."

Mr. C. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Wayne is very attentive. He listens, and he knows just what you want. It is a very easy process, and he is always helpful."

Mr. C. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their staff"

Mr. C. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They kept me informed at all times. They let me know what they were going to do and when they were going to be here. If there was a delay, they would communicate it. Their service was excellent. They were just good."

Mr. C. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personalized service and patience"

Mr. D. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt they had great customer service. They said what they would do, and they did it."

Mr. H. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their quality of work, we were very happy with them."

Mr. L. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality"

Mr. M. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient."

Mr. M. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The one-on-one working relationship, and I felt he was honest and patient. I had a lot of questions for him, since I was in charge of the remodel. He took a lot of time to answer everything. I was very happy with him."

Mr. M. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personable, and the guys that came out were very clean."

Mr. M. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had a really good product line and very good installers."

Mr. O. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personal service"

Mr. R. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Ron was very nice."

Mr. S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and responsible. The guys who installed the floor were the hardest working group I have ever come into contact with. They got here early, cleaned up, and got the job done quickly. They were very professional."

Mr. S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Customer service, and they did a pretty good job."

Mr. S. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are close by, and they have nice products."

Mr. W. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are friendly, personabl,e and they know what they are doing."

Mr. Y. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Friendliness"

Mr. Y. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The product, the service, and the way they treated me as a customer, they did everything they said they would do. They did it in a timely manner, and they cleaned it up. They did my whole house, including the closets, floors, and everything."

Niles B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Wayne and Judy's helpfulness, reliability, commitment, and follow through"

Patricia B. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a great job. They did what they said they would do. I was totally satisfied with what they did."

Paul R. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their overall customer service, they had good communication."

Ralph Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was referred to me. He was a nice guy. He got right on it, finished it, and he did a good job."

Richard P. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service"

Ron G. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guy who owns it and the people that do the work, I have gone to him for several things. I have recommended them to different people."

Ron R. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Flexibility and professionalism, they were outstanding. They were courteous, they showed me the product before it was installed, and they gave me a good price. The installers did a fabulous job. In fact, they were all very helpful."

Steve P. Verified Benicia Floor Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like how personal they are with us and the quality of their work. We work directly with the owner. "

Chris M. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Really good customer service, there was no pressure when we went there. It took a long time for us to find what we wanted, and he respected that. Overall, it was just the service we received. We never felt he was a salesman. We felt he was working with us."

Dennis N. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of their product, they sell nice products."

Michael S. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The sales process was very nice. He was able to make suggestions. We weren't entirely able to decide which brands to get. He was able to explain which brands we could or should pick. The installer was fantastic."

Michelle H. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did a really good job. They did good quality work too."

Paul S. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They have a very good quality product, and they are clean and timely. "

Peggy M. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked Wayne, the owner. He was very helpful, positive, and friendly."

Roman M. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did a great job, and the work looks great."

Bob F. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Of all the contractors that we've used, they came when they said they would and finished the job when they said they would. Timeliness, most contractors tell you that they'll come at one time, but don't show up until two weeks later."

James B. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are friendly, honest, and they all live locally. They have fair prices and they are family operated."

Jean W. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought they had good communication. Wayne's use of email helped to move the project along. The work crew was friendly and they did a good job."

Linda S. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were helpful, as far as finding a product that met all of my requirements. Also, they installed everything right on time."

Mr. F. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They got the job done quickly."

Ray L. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought the customer service, particularly during the purchasing process, was excellent. They gave us a lot of attention and allowed us to take our time in making a major purchase to be sure of what we wanted."

Steve H. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very good at helping me find and get what I needed."

Bruce Q. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly, courteous, and local. I set the appointment, and they were here on time. They told us what they were going to do. They were recommended to me by a friend. They bent over backwards for us. They were very good. "

Elizabeth T. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked everything about them. Wayne was always there. I thought they did a good job. "

Ellen K. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the owner and the service that I got from him. The husband and wife were very nice."

Frank C. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The showroom and the help I got there, I was pleased."

Gwenn C. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The staff and the stores"

Janet H. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are really easy to work with."

John Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time and within budget."

John L. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their inventory of good quality products, and they were knowledgeable."

Leslie R. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The personable service, I think they are great. "

Mr. B. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Efficiency"

Mr. D. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The owners"

Mr. F. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were timely."

Mr. G. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, and they came when they said they would. "

Mr. J. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were quick and efficient."

Mr. K. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They showed up when they said they would, and the work was clean. They also cleaned up after themselves. My wife was impressed by that. Also, they were very prompt on completing some follow-up work."

Mr. P. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the fact that they told me how long it would take, and that was how long it took. We enjoyed our interaction with the owner and that the product we have is fabulous."

Mr. W. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We liked the workers. They were on time, they cleaned up, and the owner of the place was very nice too."

Mr. W. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were local, friendly, and they did everything they said they were going to do."

Patrick D. Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do. I thought they were pretty good."

Simon Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I know the manager. He has done a few jobs for me. He is honest, and his timetable is usually really good. I just like the people there. They seem to be more family oriented. I like the atmosphere. They do a good job. I am satisfied."

Virginia Verified Benicia Floor Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the quality of work that they did. The people who saw the carpet said they did a really good job. They were very friendly, even after the job was done. They provide very good customer service."

Tom R. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I would say their willingness to work with me"

Tor A. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"That I could talk to them, it was easy to reach the people in charge of the project."

Amy I. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the quality of the floor. It was done in a timely manner."

Frank S. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the fact that they did what they said they would do. They did it on time."

Gerald R. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They got the job done very quickly. They did a good job."

Greg G. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The owner was very helpful and worked with us all along."

Phil O. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Efficiency"

Lou F. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work"

Mike G. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Both of the owners and the service, everything was just great."

Mr. B. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Good service, and the people are very nice to work with."

Mr. H. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They kept their word, as to when they were going to do the job. They got the job done on time. Everything was satisfactory."

Mr. L. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The owners and their personalities"

Paul J. Verified Benicia Floor Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The people were friendly. He came highly recommended. We were satisfied."

Frank D. Verified Benicia Floor Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They're friendly."

David W. Verified Benicia Floor Company Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"The owner, Wayne, cares about things getting done the right way."

Mr. J. Verified Benicia Floor Company Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"I was able to get what I wanted quickly. They had a good selection."

Deb T. Verified Benicia Floor Company Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"When I went into the store, I liked the variety of their products. Their customer service was pretty good."

Caroline K. Verified Benicia Floor Company Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"They did good quality work the first time."

Mr. H. Verified Benicia Floor Company Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"Nothing"

Benicia Floor Company

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Benicia Floor Company