Independently Rated Highest in Quality
S e c o n d                              Consecutive Year        
Originally Earned:
July 2008
We declare that Benicia Floor Company HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1369
(707) 745-9024
84 Solano Square
Benicia, CA 94510

Benicia Floor Company's basic principle is "Committed to Excellence in Customer Service." It is much more than just a slogan, as it is the premise for every decision in the store. Owners Wayne and Judy Bottini have been Benicia residents for more than 35 years, and through the quality and reliability of their service they consistently earn referrals from former clients. They understand that floor covering is not something that you buy on a regular basis. Wayne & Judy are happy to provide you with as much information as you desire to make certain that you are comfortable with your decisions. Benicia Floor Company does everything possible to make your project is a pleasurable experience from the first day that you come into their store to the day that your floors reach completion.

A visit to the Benicia Floor Company showroom is an ideal starting point. There you'll see samples of many popular flooring brands and styles, including many that you don't see at other stores. The store is comfortable and friendly with no pressure ever. You will always be dealing with the owners and can choose from hardwood, laminate, tile, or carpet. They also offer "green" flooring options like cork, bamboo, Marmoleum and FSC certified hardwood. By combining product selection, design ideas and superior installation, you can be assured of a floor that will meet your requirements and increase the value of your home.

 

Company Philosophy

"We believe that a key factor to our success is attributed to the guys that show up to do the work. We pride ourselves on having highly qualified, professional, courteous installers. Delivering what we promise with exceptional service is critical to both our success and your satisfaction. That's why we make it a point to follow through on everything we say we'll do, when we say we'll do it."

Serving Solano, Contra Costa and Napa Counties

Hardwood
Laminate
Tile
Bamboo & Cork Flooring
Carpet
Area Rugs
Sales & Installation

Map

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Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
Benicia Floor Company
has passed all rating steps and has earned
The Diamond Certified Award
No. 1369
Continuously qualified since July 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"Everything, from the people who greeted me when I walked in the door to the wonderful way I was helped, the consideration from Wayne and his wife was excellent. Also, the people who came and did the installing were courteous, polite, friendly, and considerate. They did an excellent job. The quality of the material and the aid I was given in selecting the materials, I had explored other flooring companies in town, but the people did not know their product or didn't want to take the time with me...."

–Anne R.

"The customer service from the guy doing the selling, he was very personable and honest. The people who did the installation were professional. I have had them do several floors. I would not hesitate to have them in my house again."

–Becky P.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Benicia Floor Company
84 Solano Square
Benicia, CA 94510
(707) 745-9024
(707) 745-0214 fax

Mon - Fri: 10am - 5:30pm
Sat: 10am - 3pm
Or By Appointment

Serving Solano, Contra Costa and Napa Counties
891342
Liability Insurance, Worker's Compensation
Wayne Bottini, Owner