COMPANY REPORT NAVIGATION
Diamond Certified Company Report

Bellows Plumbing, Heating & Air, Inc.

Diamond Certified Company Report

Bellows Plumbing, Heating & Air, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 310 VERIFIED CUSTOMERS i

Anne O.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

1 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, they

They really seem to know what they are doing. That

Kathy D.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

2 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were the only people who came after hours and fixed the big mess that I had in my office. They came and took care of it, and I really appreciated that.

I appreciated them doing their job and doing it well. They did everything that I needed them to do.

Eric B.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

3 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

The representative from Bellows was super friendly, very knowledgeable, and very competent. He was great.

I liked how friendly and knowledgeable he was. He was very respectful of my space and he was clean with his shoes. He was very friendly and very competent.

Read All 310 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Bellows Plumbing, Heating & Air, Inc. provides a variety of plumbing; sewer; and heating, ventilating and air conditioning (HVAC) services for residential and commercial clients in Santa Cruz, Santa Clara, Marin, and Sonoma Counties. In addition to performing general maintenance on all types of plumbing and HVAC systems, the company detects and repairs water, sewer, and gas leaks; repairs vents, air ducts, and household fixtures such as wall heaters, water heaters, and disposals; and more.

Co-owners Greg Bellows and Jason Schlunt say Bellows Plumbing, Heating & Air strives to raise the service standards of the plumbing and HVAC industry with each job. “We both believe in serving our community with courtesy, honesty and integrity, and we take great pride in providing uncommon levels of customer service,” says Mr. Schlunt. “Our goal is to lead by example.”

Bellows Plumbing, Heating & Air provides written, upfront pricing for all its plumbing, heating, cooling, and drain repair services and underground drain repairs. “We’re very clear and upfront about everything we do,” says Mr. Schlunt. “We’ve worked hard to build a company where having the technician come to a customer’s house is like asking a neighbor for help. There are no sales tricks; we’re simply nice people who are here to take care of our clients’ needs. We’ll do whatever we can to meet their budgets and quickly solve their problems.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bellows Plumbing, Heating & Air, Inc.

COMPANY CONTACT
Service AREA

Santa Cruz County
Marin County
Sonoma County
Santa Clara County

SERVICES PERFORMED

Clogs & Jetting
Water Heaters
Pipe Repairs
Drain Repairs
Water Softeners
A/C
Heating
Duct Cleaning & Installation

BRANDS Supported
  • Kohler

  • Lennox

  • Moen

  • TOTO

  • Daiken

  • Mitsubishi

  • Noritz

  • QuietCool

  • Ruud

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bellows Plumbing, Heating & Air, Inc.

Company Profile

Bellows Plumbing, Heating & Air, Inc. provides a variety of plumbing; sewer; and heating, ventilating and air conditioning (HVAC) services for residential and commercial clients in Santa Cruz, Santa Clara, Marin, and Sonoma Counties. In addition to performing general maintenance on all types of plumbing and HVAC systems, the company detects and repairs water, sewer, and gas leaks; repairs vents, air ducts, and household fixtures such as wall heaters, water heaters, and disposals; and more.

Co-owners Greg Bellows and Jason Schlunt say Bellows Plumbing, Heating & Air strives to raise the service standards of the plumbing and HVAC industry with each job. “We both believe in serving our community with courtesy, honesty and integrity, and we take great pride in providing uncommon levels of customer service,” says Mr. Schlunt. “Our goal is to lead by example.”

Bellows Plumbing, Heating & Air provides written, upfront pricing for all its plumbing, heating, cooling, and drain repair services and underground drain repairs. “We’re very clear and upfront about everything we do,” says Mr. Schlunt. “We’ve worked hard to build a company where having the technician come to a customer’s house is like asking a neighbor for help. There are no sales tricks; we’re simply nice people who are here to take care of our clients’ needs. We’ll do whatever we can to meet their budgets and quickly solve their problems.”

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Company Philosophy

"Our goal is to gain lifelong clients, so we work hard to always exceed their expectations by providing high-quality service, charging fair prices and following up after every service call. If our customers aren't 100 percent satisfied with our work, we'll make it right or refund their money."

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Comparative Summary

Few plumbing companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Fewer still can claim an owner who grew up surrounded by plumbing professionals and started learning the trade as a child, but that’s exactly the case for Bellows Plumbing Heating & Air. “Plumbing has been in my family for many years,” says owner Greg Bellows. “My father, brother and two cousins are all plumbers, so getting involved in the industry was a natural fit for me.”

Bellows Plumbing Heating & Air has been providing high-quality plumbing, heating, cooling and sewer services for clients throughout Santa Cruz County and the entire Bay Area since 1984. Mr. Bellows attributes his company’s success to the value and honesty its employees bring to each job. “We’re not the most or least expensive, but the value we provide is unequaled. With some firms, it’s ‘get in, get out, next job,’ but we really try to build relationships with our clients and turn them into lifelong customers. We’ve been able to grow in a down market because of our repeat business.”

In 2004, Bellows Plumbing Heating & Air gained the expertise of Mr. Bellows’ son-in-law, Jason Schlunt, who utilizes his degree in economics and management from Rice University to focus on commercial accounts and office management. “He’s a valuable addition to the company, and he’ll even jump into the trenches when our workload calls for it,” says Mr. Bellows. “It’s important to have people like that on your team.”

Unlike plumbing companies that charge based on time and materials, Bellows Plumbing Heating & Air works on a fixed price schedule, so there are no surprises at the end of the job. “We always provide a firm price upfront,” confirms Mr. Bellows. “Upon completion of each job, we give the customer a comprehensive invoice that outlines everything we did and the equipment we installed. Our clients really appreciate that level of detail.”

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Industry Info

The two biggest reasons people become dissatisfied with their tankless water heaters are improper sizing and poor quality selection. A lot of units simply can’t keep up with the hot water demands of the average American household and end up wasting more money than they save. Ultimately, though, it’s up to you to choose the right tankless water heater to meet your specific needs. Consider the following tips:

Peak demand
Sizing a tankless water heater is different than sizing a tank-type water heater. Sizing a traditional water heater means estimating the volume of hot water you’ll need within a one- to two-hour timeframe. Sizing a tankless water heater means estimating peak demand in terms of momentary usage—in other words, what’s the most you’ll be running at the same time? For a single person with low demand, this could be a single shower. For others, this could be multiple showers plus the dishwasher. Go online and find a hot water calculator to get a good idea of your flow rate.

Flow rate
The primary measure you’ll hear people talking about with tankless water heaters is flow rate, which is measured in gallons per minute (GPM). In other words, how many GPM can be output while raising the water temperature by 35 degrees, 45 degrees, 60 degrees and so on? The larger the temperature rise, the less the unit can output. Look for a tankless water heater that’s marked with an “actual” flow rate.

Gas or electric
Electric tankless water heaters can be tricky to work with because they have lower outputs and require a lot of electricity. Each unit has its own electrical requirements, so you should consult an electrician prior to making a purchase. In terms of flow rate, most electric heaters can only run one major application (shower, dishwasher, washing machine) at a time.

When sized with the proper gas lines, gas tankless water heaters can supply more hot water and are better choices for those with medium to high hot water demands. Gas heaters can be installed both indoors and outdoors, although indoors is best for cold climates. Outdoor installations can be less expensive since you eliminate the need for vent piping.

High flow applications
If you find your peak demand is greater than any single unit can accommodate, consider a multi-unit (manifold) configuration. This type of setup is generally only required for commercial buildings such as condos, duplexes and restaurants, but it’s also occasionally used in residential buildings. However, if you think you might need a second unit, it’s likely your current unit is installed or sized improperly.

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Frequently Asked Questions

Q: Can you provide an estimate over the phone?

A: Yes and no. We don’t provide exact quotes over the phone, because most ‘standard’ problems aren’t really standard. It’s much better for us to determine the exact problem before giving you an estimate. If you’re within our service area, we don’t charge a service fee to come to your location. There’s no charge until you approve the price and give the go-ahead to do the work. However, sometimes clients simply want to get a price range over the phone, and we can usually walk them through the project and give a rough estimate.

Q: How soon can you get the work done?

A: In most cases, we provide same-day service. The most common cause of delay is ordering equipment, but we rarely have to do that.

Q: Are your technicians broadly trained?

A: Yes, they’re cross-trained and can handle and diagnose most plumbing, heating, air conditioning, hydronic, solar, sewer and underground problems. We have a lot of specialists who know the ins-and-outs of all sorts of equipment. For example, we have one technician who’s building an airplane, another who was an explosives engineer, another who worked on oil fired boilers, another who helped build the Alaskan oil pipeline, another who builds computers, another who served in Iraq as a Captain…and the list of expertise goes on.

Q: Can you provide references?

A: Of course. We have a large number of local clients you can contact.

Q: What is trenchless pipe replacement?

A: It’s a method for replacing underground pipes—sewer, water and gas—without digging a trench. We can split the old pipe and pull a new pipe through the space left by the old one. We can also install a new pipe without digging up the street, driveway or landscaping.

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SELECTED PHOTOS FROM Bellows Plumbing, Heating & Air, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jason Schlunt

Expert CONTRIBUTOR PROFILE
  • Jason Schlunt is a 11-year veteran of the plumbing and HVAC industries and owner of Bellows Plumbing, Heating & Air, Inc., a Diamond Certified company since 2008. He can be reached at (831) 272-0035 or by email.

Jason Schlunt: Part of the Family

By James Florence, Diamond Certified Resource Reporter

SANTA CRUZ — Even though Jason Schlunt is co-owner of a family business, he hasn’t always been part of the family. “I got started in the plumbing and HVAC trades when I went into business with my father-in-law, Greg, who was just my girlfriend’s dad at the time,” he explains. “Prior to that, I did some consulting and worked a little in television. I knew I wanted to run my own business one day, so when Greg offered me the opportunity to partner with him, I accepted. Soon after, I married his daughter, so now I’m part of both the family and the family business.”

Today, as co-owner of Bellows Plumbing, Heating & Air, Inc., Jason lists several aspects he enjoys about his adopted career. “It’s a good business to be in—it’s challenging, technical, and we get to help people make their homes more comfortable. Overall, it’s very satisfying in terms of what you come away with at the end of the day.”

A resident of Marin (where he lives with his wife, Chelsea, and their daughters, Brooklyn and Hazel), Jason expresses his appreciation for living and working in the North Bay Area. “As someone who enjoys the outdoors, I love being in a place with so much natural beauty that’s close to both the mountains and the ocean. From a business standpoint, there’s a good economy here. There are a lot of homeowners who are concerned about maintaining their homes, so that keeps us busy.”

Outside of work, Jason engages in a variety of active pastimes, both at home and abroad. “We like to travel, and we’ve been all over the world with the kids,” he says. “We also enjoy outdoor activities like biking and camping. Personally, I love surfing, which is one of the reasons Chelsea and I wanted to live somewhere close to the beach.” In addition to his nuclear family unit, Jason says he enjoys hanging out with his extensive extended family. “We have a huge family, with relatives spread all throughout the Bay Area, so there are a lot of get-togethers and activities. It seems like we’re doing something with someone almost every weekend.”

In regard to a professional philosophy, Jason says his primary goal is earning the loyalty of his customers. “There’s no greater value for a business than having long-term customers. If all your customers are just one-timers who don’t ever return, it’s very hard to grow and succeed. That’s why I’ve always stressed the importance of customer service and satisfaction, because we want to have customers for life.”

When asked the first thing he’d do if he were to retire tomorrow, Jason says he would find ways to keep himself occupied. “Even though I enjoy my free time because I get to travel and go biking, I like to stay busy as well, so I would probably get involved with a trade or business. I just don’t think I could sit still.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The San Francisco Giants and the San Francisco 49ers.

Q: What’s your favorite thing to do on a rainy day?
A: Watch a movie.

Q: Coffee or tea?
A: Coffee.

Q: What’s your favorite food?
A: I love Asian-style soups like ramen and pho.

Q: What’s the best gift you’ve ever received?
A: My family.

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Expert articles
  • HVAC System Longevity

    SANTA CRUZ — When it comes to assessing the condition of an HVAC system, age is a pertinent factor. I often meet clients who are proud to say they have a 50-year-old furnace that’s still working, despite not having been maintained. However, just because an older furnace is still operational doesn’t mean it’s safe. Any HVAC system should be regularly maintained, but it’s even more important for systems that are more than 20 years old. The biggest reason: older furnaces that haven’t been maintained are at a higher risk for electrical or combustion issues, both of which pose considerable safety hazards.

    Even when well-maintained, a furnace won’t last forever, so when yours reaches the 20-year mark, it’s a good idea to start budgeting for a new one. There are several advantages to replacing an older furnace, as today’s models offers superior performance, energy efficiency and safety. With a wide selection of HVAC systems to choose from, there’s something out there for every home size, comfort need and budget style.

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Expert video tip

Video: Importance of Filter Replacement

Complete Video Transcription:

Host, Sarah Rutan: When caring for your home, you’ll need to learn how to maintain and change your filter. Today we’re with Diamond Certified Expert Contributor Susan Nichol of Cold Craft to learn about furnace maintenance.

Diamond Certified Expert Contributor, Susan Nichol: An easy yet often overlooked home maintenance is changing that furnace filter. If it’s dirty, and this one is really not that bad, throw it out. You don’t need that. Filters are cheap. Here’s a couple examples here. So, that inexpensive furnace change – filter change now can avoid a costly repair bill later. Besides, 50 percent of the repairs for furnaces in the United States are caused by dirt and debris inside the furnace. Changing your filter can avoid that.

According to the American Lung Association, air quality inside the house is much worse than air quality outside the house. So, you have a lot resting on these filters. So, if you have someone with allergies in your home or if you have a smoker or if you have a lot of dust in your home, you might want to upgrade your furnace filter.

Here’s a MERV 10. And the rating for filters goes by MERV ratings. The higher the number, the better. So, this MERV 10 is actually pretty thick, and it shows you also the air flow. It’s important that you install your new filter the right way. So, the air should go this direction through the filter.

So, what did we learn today? Change your furnace filter for cleaner air. We want to also fix the – make it so we don’t have expensive repairs later. And we want to make sure that you have clean air to breathe.

Host, Sarah Rutan: To learn more from local, top rated companies visit our Diamond Certified Expert Reports at experts.diamondcertified.org

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Bellows Plumbing, Heating & Air, Inc. WEBSITE AND EXTERNAL FEED
  • Bellows Plumbing, Heating & Air, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Bellows Plumbing, Heating & Air, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 310 VERIFIED CUSTOMERS i
Bellows Plumbing, Heating & Air, Inc. : Average 8.9 out of 10 based on 310 unique customer surveys of customer satisfaction.

Anne O.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

1 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, they

They really seem to know what they are doing. That

Eric B.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

2 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

The representative from Bellows was super friendly, very knowledgeable, and very competent. He was great.

I liked how friendly and knowledgeable he was. He was very respectful of my space and he was clean with his shoes. He was very friendly and very competent.

Jim K.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

3 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had an emergency and they came out right away and got it taken care of.

I like that they got there immediately and they did really good work. I was very satisfied.

Kathy D.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

4 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were the only people who came after hours and fixed the big mess that I had in my office. They came and took care of it, and I really appreciated that.

I appreciated them doing their job and doing it well. They did everything that I needed them to do.

Tasha B.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

5 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was easy and quick to schedule the consultation and the work.

They are a local company and they were able to schedule with.

Cameron B.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

6 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and very helpful.

Just the representative I spoke to was very nice.

Marisa C.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

7 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, reasonable, and they worked with Costco.

The history of quality service

Silvia L.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

8 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable.

They are punctual and reliable.

Jennifer T.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

9 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are pretty straightforward.

Their expertise based on their website and their knowledge

Ken H.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

10 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good, on time, they do a very good job, and they are reasonable.

They were efficient and they knew what they were doing.

Jack C.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

11 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job at a reasonable price.

I don't have to be there to supervise what they are doing.

Sharon Y.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

12 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out and they gave us an appointment in a timely manner. They were on time, efficient, and they cleaned up after themselves. It wasn't very expensive. They were polite and courteous and they were great.

They were there when we needed them.

Harrold W.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

13 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

Refreshingly prompt

They showed up when they said they would and they were on time, which I really appreciated.

Sharon G.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

14 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend using them, they came right away.

Every time I have called, they came.

Mike F.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

15 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

They would get a good price and good job done.

They worked around my schedule and they were great.

Catherine K.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

16 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

Courteous, friendly, and on time

The communication

Victoria C.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

17 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service

He knew what he was doing.

Jenna O.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

18 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very friendly and helpful.

They are really friendly and they try their best to give their feedback and be cost effective.

Linda B.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

19 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just to hire them, they are good. I have had them here a couple of times.

The guys are nice.

Chris B.

VERIFIED Bellows Plumbing, Heating & Air, Inc. CUSTOMER

20 of 310

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they were going to do and the team was very good, clean, and organized. They got in and out quickly.

They just seemed very organized and the people from inside the office setting up the appointments to everyone in the field seemed to be on the same page.

Read All 310 Survey Responses at Ratings View