Diamond Certified Company Report

Bayhill Heat & Air

Diamond Certified Company Report

Bayhill Heat & Air

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 224 VERIFIED CUSTOMERS i

Herbert J.

VERIFIED Bayhill Heat & Air CUSTOMER

1 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a terrific job and were punctual.

They were prompt and did the job without a delay.

Daniel C.

VERIFIED Bayhill Heat & Air CUSTOMER

2 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

The job site was very clean and tidy. They came as scheduled and were very professional and neat.

They gave me their cell phone number if I had any questions.

Isaac P.

VERIFIED Bayhill Heat & Air CUSTOMER

3 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is reliable and knowledgeable. He knows what he is doing.

The promptness, they say what time and they are there.

Read All 224 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ricardo Valderrama, Owner

Bayhill Heat & Air is an HVAC (heating, ventilating and air conditioning) contractor that serves homeowners in Santa Clara, San Mateo, Alameda and San Francisco Counties. The company fabricates, installs, maintains, services, and repairs new and existing HVAC systems, including floor and wall furnaces, heat pumps, insulated ducts (aluminum, wire flex and hard pipe), and roof top units. It also provides system relocations and upgrades.

Owner Ricardo Valderrama started his career in San Bruno’s restoration industry, working on both residential and commercial jobs. In 2004, he made the switch to heating and air conditioning. “I was doing a bit of HVAC before,” he says, “but there came a time when I just wanted to concentrate on one side of the business.” Mr. Valderrama says this focus allows him to develop much closer relationships with his customers. “I serve their air quality needs, but I also contribute to their comfort.”

Bayhill Heat & Air offers free in-home estimates, 24/7 emergency service and a unique approach to its five-year warranty. “If a customer’s warranty has expired, I’ll still work with them,” says Mr. Valderrama. “Even if I didn’t install the system and it’s a manufacturer’s warranty, I’ll see what I can do.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bayhill Heat & Air

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County
Alameda County
Part of San Francisco

SERVICES PERFORMED

Heating & Air Conditioning
Same Day Service
Equipment Retrofit & Replacement
Installation & Replacement
Duct Installation & Replacement
Relocation
Free In-Home Estimates
Residential
Light Commercial

BRANDS Supported
  • Carrier

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bayhill Heat & Air

Bayhill Heat & Air recently installed this HVAC unit on a client’s property.

Company Profile

Bayhill Heat & Air is an HVAC (heating, ventilating and air conditioning) contractor that serves homeowners in Santa Clara, San Mateo, Alameda and San Francisco Counties. The company fabricates, installs, maintains, services, and repairs new and existing HVAC systems, including floor and wall furnaces, heat pumps, insulated ducts (aluminum, wire flex and hard pipe), and roof top units. It also provides system relocations and upgrades.

Owner Ricardo Valderrama started his career in San Bruno’s restoration industry, working on both residential and commercial jobs. In 2004, he made the switch to heating and air conditioning. “I was doing a bit of HVAC before,” he says, “but there came a time when I just wanted to concentrate on one side of the business.” Mr. Valderrama says this focus allows him to develop much closer relationships with his customers. “I serve their air quality needs, but I also contribute to their comfort.”

Bayhill Heat & Air offers free in-home estimates, 24/7 emergency service and a unique approach to its five-year warranty. “If a customer’s warranty has expired, I’ll still work with them,” says Mr. Valderrama. “Even if I didn’t install the system and it’s a manufacturer’s warranty, I’ll see what I can do.”

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Company Philosophy

"We emphasize quality over all. When we do a service or installation, our main goal is to gain complete customer satisfaction, and we achieve that by providing excellent quality, both in our work and our products. We have frequent meetings to review jobs and see how we can make them better, so our staff is constantly reminded to strive for the highest quality service."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Bayhill Heat & Air, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing quality in every aspect of its work, from the initial consultations to the finishing touches. “Our first goal is to make sure our clients are completely satisfied,” affirms owner Ricardo Valderrama. “We accomplish that by staying up-to-date on industry regulations, working with high-quality HVAC equipment and original replacement parts, and ensuring our technicians have the skills and training to take on all types of jobs.”

Bayhill Heat & Air has been providing HVAC services for homeowners throughout San Mateo County since 1981. The company’s primary focus is fabricating, installing, maintaining, and repairing new and existing HVAC systems such as air conditioners, furnaces, heat pumps, insulated ducts and rooftop units, but it also has the capabilities to perform system relocations and upgrades, provide 24/7 emergency services, and more.

Unlike less experienced HVAC companies that use off-market replacement parts and offer short-term warranties as a result, Bayhill Heat & Air exclusively uses original replacement parts made by leading manufacturers like Carrier, which allows it to back all its parts and labor for five years. “We use top-of-the-line equipment and materials that meet or exceed industry standards, so our customers know they’re getting quality every time,” says Mr. Valderrama. “And we don’t just rely on our equipment–we carefully walk through each job after it’s complete to make sure everything was done correctly.”

Mr. Valderrama says Bayhill Heat & Air’s industry longevity has also been an important aspect of its success. “The fact that we’ve been in business for more than 30 years really resonates with our customers–they know we’re always here for them and will work hard to make sure they get exactly what they want. They trust us to take good care of them, so they give us good feedback and recommend us to their family and friends.”

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Industry Info

HVAC units keep homes comfortable throughout the year, but most people don’t realize that a malfunctioning or old furnace can endanger both their homes and families. Consider carbon monoxide, for example—it’s an odorless, colorless gas that’s produced during combustion, and it can be deadly in the right circumstances. Every gas furnace creates carbon monoxide during the heating process, but most only produce small amounts that are carried out and away from the home. However, furnaces that are running inefficiently because of age or faulty parts can create higher levels of carbon monoxide, which can be toxic to anyone living in the house.
To protect yourself and your family, consider the following HVAC safety tips:

  • Have an HVAC professional conduct an annual safety check to ensure your furnace and all its parts are functioning correctly. This may include searching for cracks in the combustion chamber, performing a deep cleaning, or lubricating any motors or bearings.
  • Replace your furnace’s air filter three to four times a year, depending on manufacturer recommendations and how frequently you run your HVAC unit.
  • Never store combustible materials like solvents and chemicals near your furnace. “If your furnace is in your garage, make sure you keep these items at least three feet away at all times,” says Ricardo Valderama, owner of Bayhill Heat & Air in San Mateo. “If the furnace is in a closet or utility room, you shouldn’t put any chemicals or solvents in that space.”
  • Make sure fresh air can flow to and from your HVAC unit. “Sometimes furnaces aren’t aesthetically pleasing and homeowners want to cover them with sheets, but you need to make sure the area around your HVAC unit is always clear and vented,” says Mr. Valderrama.
  • Never close more than 20 percent of the air registers in your home. Better yet, keep all register vents open to allow for adequate air circulation and prevent stress on the system.
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Frequently Asked Questions

Q: Are you qualified to do the HVAC work I need?

A: Absolutely. We can provide you with information that shows we’re skilled and experienced with all types of HVAC installations and repairs.

Q: What kind of equipment do you install?

A: We install Carrier equipment that’s American-made and purchased directly from the dealer.

Q: Do you offer any warranties?

A: We offer five-year warranties on installations, materials and labor, and we provide a one-year warranty for minor repair jobs. Manufacturers’ warranties also apply on most products, and if you ever have any issues or problems, we’ll come back and take care of them for free.

Q: Should the air flow in all my registers be the same?

A: It should be very similar, but sometimes it’s hard for older systems to maintain an equal flow. If you notice a sudden change in your system’s air flow, call us and we’ll come inspect it.

Q: Is it safe to close the air vents in rooms that I don’t use often?

A: No. You should never close vents because that could create back-pressure and overheat your HVAC system. If your house is big and you want to close some vents, we can make changes that enable you to control the air flow without overheating the system.

Q: Does it really matter which type of filters I use in my furnace?

A: Yes, you have to be careful about the filters you use. Sometimes, high-efficiency filters that you install yourself can actually create problems with your system—if they’re too tight, for example, the furnace may not get enough air.

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SELECTED PHOTOS FROM Bayhill Heat & Air

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ricardo Valderrama

Expert CONTRIBUTOR PROFILE
  • Ricardo Valderrama is a veteran of the HVAC industry and owner of Bayhill Heat & Air, a Diamond Certified company since 2010. He can be reached at (650) 469-3972 or by email.

Ricardo Valderrama: Imported Expertise

By James Florence, Diamond Certified Program Reporter

SAN MATEO — Ricardo Valderrama was raised in the heating and cooling industry, so it didn’t take long for him to take up his family’s trade—an enterprise he began in his native country of Peru before fully realizing it in the United States. “Growing up, my family had a commercial heating and air conditioning business, so I decided to follow that path and went to university to study industrial engineering,” he remembers. “During that time, my grandmother brought me with her on vacation to San Francisco, and I quickly fell in love with the city.” Upon completing his university term in Peru, Ricardo returned to the U.S. to attend trade school before going to work for a San Francisco HVAC contractor. Five years later, he struck out on his own and founded Bayhill Heat & Air.

More than 30 years later, Ricardo says his favorite part of his job is the opportunity to interact with a wide variety of people. “I enjoy meeting and, in many cases, becoming friends with people from all different backgrounds. Living and working in the Bay Area, I’ve probably met someone from every country, which has been very rewarding and given me a more comprehensive perspective of the world.”

Outside of work, Ricardo engages in a variety of pastimes, from gardening at his San Mateo home to savoring the fruits of the Wine Country. “I enjoy going to the Napa Valley with friends and family to enjoy good wine and the beautiful countryside,” he says. Additionally, since he has family spread across the Western United States, Ricardo does a fair amount of traveling to visit his children and grandchildren. “I have a son in Texas, two daughters in Utah and one daughter here in San Mateo. I actually just got back from Austin, where I attended my grandson’s third birthday party.”

In his professional career, Ricardo espouses the importance of providing value for his clients. “My primary goal is to give my clients the most for their money,” he affirms. “With every installation, rather than trying to sell the most expensive equipment, I help the customer choose a system that best fits their needs. Basically, it comes down to being honest and giving them a product that will provide a good long-term investment.”

When asked the first thing he’d do if he could retire tomorrow, Ricardo says he’d go on an Alaskan cruise. “That’s one of the top things on my bucket list. Other than that, I’d just spend more time doing the things I currently enjoy, like winetasting, gardening, and visiting with friends and family.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: Music or talk radio?
A: Talk radio.

Q: If you could time travel, would you go to the past or the future?
A: The future, just to see what it’s going to be like. I already know about the old stuff; I want to know what’s coming.

Q: What’s your favorite type of food?
A: I love Asian cuisine, particularly Japanese fresh leaf sushi.

Q: What were you most known for in high school?
A: Being a funny guy. Not a class clown, just generally funny and able to make light of things.

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Expert articles
  • Getting Your Air Conditioner Ready for Summer

    SAN MATEO — As we head into summer, it’s a good time to check your air conditioning equipment and make sure it’s running as cleanly and efficiently as possible. Start by checking your air filter; if it’s dirty, replace it before you turn on your system for the season. A new air filter will not only promote healthy system performance, it’ll also ensure fresher, cleaner indoor air.

    Next, go outside and clean your air conditioner’s condenser unit by sweeping off leaves and debris (to get it really clean, spray it with a garden hose). Next, inspect the blower motor. When an air conditioner’s blower motor isn’t operating at full speed, it can inhibit the entire system’s performance, so check the electrical current and make sure your system is optimized for maximum efficiency.

    While a handy homeowner can do all of these tasks independently, if you don’t feel comfortable inspecting and maintaining your own air conditioning equipment, call a professional HVAC technician to handle it for you. By getting your air conditioner primed to perform, you’ll enjoy sheer comfort in your home all summer long.

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Expert video tip

Video: Annual Air Conditioning Maintenance

Complete Video Transcription:

SAN MATEO — Host, Sarah Rutan: As the warm summer weather sets in, it’s time to get your air conditioner primed for optimum performance. Today we’re in San Mateo with Diamond Certified Expert Contributor Ricardo Valderrama of Bayhill Heat & Air to learn how.

Diamond Certified Expert Contributor, Ricardo Valderrama: Today’s tip is about air conditioning. We’re coming on the summer season, and we want to make sure that all our equipment is free and optimized to yield less energy. One of the things that you could do is you could check, yourself, for the air filter or you could call a company to actually do some cleaning of the condensing unit outside in the yard and check the blower motor. By checking the blower motor, you want to make sure that it’s going fast enough to get the maximum out of your air conditioning because a lot of times, if the blower motor is not working at full speed, then efficiency of the air conditioner will be less. It will cost you more to run it and your comfort level will be less. Check the electrical current and make sure the system is optimized for maximum efficiency.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Bayhill Heat & Air WEBSITE AND EXTERNAL FEED
  • Bayhill Heat & Air SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.bayhillheatair.com
Diamond Certified RATINGS ON Bayhill Heat & Air
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 224 VERIFIED CUSTOMERS i
Bayhill Heat & Air : Average 9.1 out of 10 based on 224 unique customer surveys of customer satisfaction.

Herbert J.

VERIFIED Bayhill Heat & Air CUSTOMER

1 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a terrific job and were punctual.

They were prompt and did the job without a delay.

Daniel C.

VERIFIED Bayhill Heat & Air CUSTOMER

2 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

The job site was very clean and tidy. They came as scheduled and were very professional and neat.

They gave me their cell phone number if I had any questions.

Isaac P.

VERIFIED Bayhill Heat & Air CUSTOMER

3 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is reliable and knowledgeable. He knows what he is doing.

The promptness, they say what time and they are there.

Carolyn B.

VERIFIED Bayhill Heat & Air CUSTOMER

4 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good job installing the furnace

They did the job quickly, quietly and they were clean.

Sonya K.

VERIFIED Bayhill Heat & Air CUSTOMER

5 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest, reliable and top quality, they take each one's needs into consideration. I am very satisfied. When I needed help with my thermostat, they came back and helped me.

They do what they say they will do.

Ken L.

VERIFIED Bayhill Heat & Air CUSTOMER

6 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're professional and friendly and did a great job.

The fact that they have really good Yelp reviews

Arnold S.

VERIFIED Bayhill Heat & Air CUSTOMER

7 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would only use them. I worked with them a number of years ago and they always do a good job. They came and replaced my furnace and had a competitive price.

That the owner is the one supervising the work

Don Z.

VERIFIED Bayhill Heat & Air CUSTOMER

8 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend it. I think they are honest, friendly and did everything they said they would.

Probably that it is a small business

Robin T.

VERIFIED Bayhill Heat & Air CUSTOMER

9 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would use them again.

They came and took care of the problem.

Joanne E.

VERIFIED Bayhill Heat & Air CUSTOMER

10 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, out here quickly and had reasonable prices. We were very happy with them.

Being able to come out quickly was good because they didn't drag it out.

Ellen T.

VERIFIED Bayhill Heat & Air CUSTOMER

11 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a trustworthy, family operation.

They're thorough and explain what they are doing. They are prompt and price was reasonable.

Lori M.

VERIFIED Bayhill Heat & Air CUSTOMER

12 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable and professional with good pricing

The personal service, the owner of the company came out and helped us. It is a small company. It was great to deal with him.

Alexander M.

VERIFIED Bayhill Heat & Air CUSTOMER

13 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think they're really good.

The best would probably be their efficiency, professionalism, and timeliness in getting the work completed.

Amelia S.

VERIFIED Bayhill Heat & Air CUSTOMER

14 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service and good prices.

I liked their customer service. They answered my calls and provided a valuable service.

Anna L.

VERIFIED Bayhill Heat & Air CUSTOMER

15 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ricardo is very responsive, and very knowledgeable in his trade. He has a good team to work with. He just took care of business right away and gave us very good options, usually at a lower price than competing companies. He is very honest about everything, and I trust his advice.

Ricardo is professional, and he takes care of us.

Darrick J.

VERIFIED Bayhill Heat & Air CUSTOMER

16 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient and on time. They do good work. We haven't had any trouble with them.

I like the way that Ricardo explained things.

Barbara T.

VERIFIED Bayhill Heat & Air CUSTOMER

17 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that he did it really quickly. The heater had to go on the roof and he arranged everything in a timely manner.

Ricardo seemed like a very nice person. He is very efficient.

Barry R.

VERIFIED Bayhill Heat & Air CUSTOMER

18 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very knowledgeable and very helpful

They tried to fix my furnace and didn't charge me for it before I realized that I needed a new furnace. I did end up buying a furnace from them.

Beverly A.

VERIFIED Bayhill Heat & Air CUSTOMER

19 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. They kept things clean.

They were efficient.

Brad O.

VERIFIED Bayhill Heat & Air CUSTOMER

20 of 224

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very prompt. They did everything they were told to do. I have nothing but good things to say about them. They have very fair prices.

The fact that they were able to do the job so quickly

Read All 224 Survey Responses at Ratings View