Independently Rated Highest in Quality
S i x t h                              Consecutive Year        
Originally Earned:
May 2007
We declare that Bay-Valley Pest Control, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1083
(408) 341-9929
120 Kennedy Avenue
Campbell, CA 95008

Integrated pest management services for Santa Clara County

Bay-Valley Pest Control, Inc. provides interior and exterior pest control services for residential and commercial clients in Santa Clara County. The company uses a variety of products and techniques to control ants, fleas, spiders, roaches, silverfish, bees, rats, mice, and more. It takes a customized approach to pest control by offering monthly, bi-monthly and adjustable service programs that take weather, location and pest activity into account.

Privately-owned and operated since 1986, Bay-Valley Pest Control is an active member of the Pest Control Operators of California, a statewide organization that provides industry information for consumers. CEO Cliff Reese says his company’s technicians undergo continuous training to stay updated on the latest pest control methods and try to always use products that have minimal impact on the health of customers and the environment.

Bay-Valley Pest Control believes in educating its clients about the pests that have infiltrated their homes or offices. Its website features comprehensive information about pests’ infestation habits and thoroughly explains the steps it takes to eradicate them. Mr. Reese welcomes customers to call his office and speak with a trained pest control professional for further information.

Company Philosophy

“Our service goes beyond our customers’ expectations. They really appreciate the amount of time we spend explaining their options and finding solutions to their pest problems. If a problem remains after our initial treatment, we’ll come back as many times as necessary to fix it. Our industry-best practices and products ensure pests always lose and our customers always win.”

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino and Los Altos.

Commercial & Residential
Pest Control
Rodent Proofing & Exclusion

Comparative Summary

Bay-Valley Pest Control, Inc. has been providing pest control services for Santa Clara County homeowners and businesses since 1986. Family-owned and operated by Clifford and Mary Reese, the company handles infestations of rats, mice, bedbugs, roaches, spiders, fleas, ants and silverfish, and it also offers rodent exclusion repairs. All its technicians are licensed pest control field...
Read more »

Frequently Asked Questions

Q: Are your pest control treatments safe?
A: "We only use ‘caution labeled’ products—they have the least toxicity effects on mammals, but they have to be toxic to some degree, otherwise they wouldn’t eradicate the pests. Some of our products are botanicals, so th...
Q: Do you always use pesticides?
A: "No. We specialize in integrated pest management (IPM). If we can solve a problem without using a chemical treatment, we’ll do it. Sometimes it’s as simple as washing trash cans, getting rid of things that attract insects, or usin...
Q: Do I have to leave my house while it’s being treated?
A: "Usually not. Most of our products are odorless and don’t bother people who have allergies or are odor-sensitive. Unlike a lot of homeowner-applied products, we know exactly what concentrations to use and where to apply them. In some ca...
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Map

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Industry Info

Some pest problems can be addressed by taking simple, preventive steps.
Today, many people are particularly concerned about bedbugs, says Mary Reese, co-owner of Bay-Valley Pest Control, Inc. in Campbell. “When you sleep away from home, in a hotel or in someone else’s house, pull back the sheets before...
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Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Bay-Valley Pest Control, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1083
Continuously qualified since May 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Barbara M. Verified Customer Name
"We've been using them for at least 10 years. They are easy to use. One phone call, and they are here. They do a good job and their billing system is very efficient and easy to work with."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Bay-Valley Pest Control, Inc.
http://www.bayvalleypest.com
120 Kennedy Avenue
Campbell, CA 95008
(408) 341-9929
(408) 866-7378 fax
DCID4083701603

Mon - Fri: 7:30am - 4:30pm

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino and Los Altos.

Clifford and Mary Reese
30
10
2781
Liability Insurance, Worker's Compensation
Better Business Bureau, Pest Control Operators of California (PCOC)
1986
Structural Pest Control, Rodent Exclusion Repairs
12,000
Residential and Commercial
We Will Re-Treat at No Charge if Initial Treatment is Unsuccessful, 30-Day Warranty for Most Treatments
Santa Clara Pest Control

Survey Responses For

Bay-Valley Pest Control, Inc.

Bay-Valley Pest Control, Inc.: Average 9 out of 10 based on 150 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Barbara M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've been using them for at least 10 years. They are easy to use. One phone call, and they are here. They do a good job and their billing system is very efficient and easy to work with."

Caro K. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are on time, dependable and the system they use works well."

Catherine F. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They always let me know they are here. They are polite and courteous. Things have gone very smoothly with them. We've had no problems."

Charles S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them for 20 years. I like the guy they're sending out now. He is very polite and he does a good job."

Denise H. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them for years and years. I keep going back to them because I'm very happy with their work. I like the fact that they send me reminder notices. I especially like that they send out the same person most of the time. That is important because they have a better understanding of your property and what your ongoing issues and problems are."

Joann S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Cliff. He has been coming out for a long time. He takes good care of his customers. If there is a problem, I call him and he takes care of it."

John M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are thorough and professional. I enjoy the people who come out. They are polite and they have always been on time."

John R. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very conscientious. If I have a problem, I can call and they take care of me right away. A while back, I had some bugs that came over from my neighbors place, but they solved the problem quickly."

John R. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They set a specific time and they stick to it. If they are going to be late, they always notify me. We live across from a park, so we get a lot of squirrels. But they keep it under control."

Jose C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They provide great service. For example, if they come out and spray, but you still have a problem with more bugs, you can call and they come back the next day to spray again. They try to do whatever it takes to keep you happy."

Judy K. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They show up when they are supposed to and they ask questions. They check to see if I'm having any other pest problems or if there is anything else that I need."

Lisa S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are on time, easy to schedule and everyone is very pleasant."

Lori C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them for 15 years. They've been great. They are always on time. They are also friendly, polite and accommodating if you need to change an appointment. If a problem comes up, they come out and take care of it right away."

Lynn B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very accommodating if you need them on short notice. They are punctual, very courteous and professional. Unlike the last company we used, we've never had an issue or a problem with Bay-Valley."

Michelle B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They give you a lot of information and they take the time to talk to you. That goes not only for the people in the office, but also the service guys who come out. They are always on time, friendly and professional."

Pam F. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very customer oriented. They are willing to answer questions and take time with the client. If there is a problem, they don't hesitate to send someone out to take care of it. Overall, they are just very professional."

Pat S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They work on 10 of my properties. They are great. Rosemary and Jeff are easy to work with, easy to talk to and they know my properties. If I need them to come back out for something, all it takes is a phone call and they are there."

Karen T. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They respond quickly. If I have any pest break outs, ants or bugs, they always respond quickly. If I had any issues they would come out the next day. I have a regular bi-monthly treatment from them."

Norman T. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're local and family owned. Every time I call them for any special service, they're more than willing to assist and let me know what the best course of action is."

Dave Z. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive to any requests and questions that I have. When I call them they know who I am and they respond to me. They don't have a big company attitude like Orcon, so it was a refreshing change."

Colleen B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I can called them and asked them for a specific test. They came back and took care of it. They will come back and re-spray if there is a problem."

Susan P. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very personable. They explain to me what they're going to be doing. They knock on my door before they start. They're very pleasant, and I don't have any ants left so they took care of my problem."

Beverly W. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're on time, they come when they say. they do a good job and the men are very pleasant, I've been with them for a long time."

Kelly J. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very reliable and they seem to know what they're doing."

Laura R. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are a prompt service."

Pat D. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They come when I have issues."

Anne V. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were flexible."

Kimi J. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was good."

Joy H. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The promptness and their knowledge, They know the pests. They know how to explain to you what's happening and how they're going to correct it. They helped us."

Barbara Y. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They come and you have if something that needs extra attention. They're willing to do it in a prompt manner."

Alan F. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that if I have a problem, they will come out. The office staff and the guys that come out are always very helpful and courteous."

Alice T. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The responsiveness and the thoroughness."

Ann H. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They get the job done."

Ann I. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They keep us informed about what they are doing and they're good about keeping their appointments."

Ann M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They always come when they say they are going to come. I can rely on them."

Bill F. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are responsive."

Carol S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them for a number of years. They are very accommodating when it comes to calling before they come out so we can close the windows. They also use chemicals that are not too harsh but get the job done."

Dan S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It is simple, quick and easy. They show up on time and get the job done."

Dan S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They kill the bugs. It works."

Dave Z. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are a small company and their personal service. They do a good job. If I have a problem, they are right there to take care of it."

Debbie L. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are great to do business with. They're dependable and professional."

Debbie R. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've been dealing with them for a long time. They are dependable and do what they say they are going to do."

Diana C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them for 15 years. They've always been personable and responsive."

Donna K. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They fulfill our requests. They do a great job and they are always on time."

Joan S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I love them. The guys who come out are wonderful. Whenever I have a question or a problem, they are right there with an answer and a solution."

John M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them quite a bit over the years. They are easy to work with and responsive when there are problems. The people in the office are also very nice."

Judy J. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, courteous and punctual."

Judy K. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They show up when they say they will. They do a good job killing the bugs and so far the billing has been correct."

Karen K. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them for a lot of years. They've been prompt, efficient, and any time we have questions, they have an answer for us."

Kathryn H. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have a contract with them and they have been very reliable over the years. They do what I need them to do."

Kathy P. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are consistent."

Keith H. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seem to be willing to take time to talk to us."

Kerri B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a great job with my bugs for the most part. They return all my calls and they are very customer service minded in general."

Lori C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them for over 20 years. They are friendly, professional and they have always taken care of everything that I needed done."

Mary G. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Every time I call them with a problem, they are out here immediately in addition to my scheduled monthly appointment. I've used them for a number of years and I'm very pleased with them."

Mr. A. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We use them every other month. They show up on time and do a pretty good job."

Mr. B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I don't have to do anything. They show up on time and do a good job. They are very easy to work with."

Mr. D. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've been with them for quite a number of years. They come out right away when a problem comes up, and they are always on time for their monthly appointments. They are always very courteous and helpful."

Mr. M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I love the people who come out. They are accommodating, helpful and knowledgeable."

Mr. M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are nice people and do a great job."

Mr. W. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service is great and they respond quickly."

Mrs. C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people who came out were wonderful. They were very accommodating, pleasant and Mary is just the best. She's a very sweet lady."

Mrs. J. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are consistently reliable and professional. Also the office staff is very nice to deal with. I've been using their services for about 17 years."

Mrs. S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They always send out a notification of the date and time that they will be coming out and show up on time."

Mrs. T. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsible and do a great job."

Mrs. W. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"No bugs were left."

Pam F. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They helped us deal with raccoons."

Pat D. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, their service people are polite and they've given me wonderful service for the past15 years."

Peggy K. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive and they do a good job."

Ray G. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They show up on time and do a good job. I have been using them for15 years for my home and for the apartment building that I own."

Susan G. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're reliable and do a great job. We've been using them for 20 years now."

Vicky P. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very thorough."

Will A. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service is reliable."

Debbi A. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are always on time. Olivio, who has been our guy, is very polite and he does a great job. Also, if I ever have a problem or a question, I call them and it gets taken care of."

Gene P. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They have been very dependable and good to deal with. They are very polite and they have an effective process."

Joan S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I've used them for almost 20 years. The thing that I like best about them is their employees. They are polite, friendly and they know what they are doing. I think they are the nicest people."

Karen K. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like their attentiveness and thoroughness. They make sure that the customer is happy."

Ray R. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We've used them for quite a while now. When they come out, they are always very thorough and polite."

Carol P. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're reasonable, prompt, and they show up when they said they will."

Willy A. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people seem to be pleasant and friendly."

Melanie W. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"That they're willing to come out and spray a second time if I still have problems in the house."

Eddie B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The process was simple."

Jules F. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The prompt service when we had a problem and their personnel were helpful."

Adam C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very reliable."

Anna L. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very prompt and dependable."

Bill S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They respond if we have a problem between regular services."

Bob L. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They come and go quietly, but if you need a question answered or have a problem, they are there to help."

Don P. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They send out a postcard for appointments and the service is effective."

Ernes L. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They come out when they say they are going to."

Judy A. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"When you call them, they come quickly. They are very responsive."

Kelly T. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They always return my phone calls quickly which surprises me because most companies don't."

Marcy N. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are local, they do their job and they are very good about coming in when I'm home to ask me if I need anything else."

Mary R. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do exactly what they say are going to do. They are reliable and dependable."

Mr. K. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very helpful, on time and they do a good job."

Mr. W. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are doing a wonderful job. I have no pests."

Mrs. F. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very flexible and do a good job."

Norman T. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are family-owed and operated and they give really good service."

Pat G. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are reliable."

Tony P. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their professional attitude and helpfulness."

Dave F. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very customer service oriented, courteous and professional. They return calls in a timely manner."

Eric F. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are a small company, easy to get a hold of and they listen to people. They are very accessible."

Pete H. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the consistency. They are dependable, easy to get a hold of and always easy to work with."

Pam B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were consistent. If for some reason we needed them to come back, they were very good about that."

Becky P. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are reliable."

Shirley G. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The person who came over was very nice, very friendly, and polite."

Phil J. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We like that it's a small company rather than some large conglomerate."

Jeanette S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They show up when they say they're going to show up."

David S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They come as planned. I think their service has become better over the last 7 months. They're more thorough, they are in and out, and they get the job done."

Allan C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They come in spray once a month with no problems or issues."

Allen V. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They show up on time and they're very low-key while they are here."

Caro K. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're almost invisible. They come in, do the job and you would never know they were here."

Cesa C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very professional."

Christopher. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are dependable and timely."

Deb M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They show up when they say they will, and if we need to reschedule, they are very flexible."

Donna M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are responsive, timely and professional."

Ed H. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They've always been prompt when I've called them with an out-of-the-ordinary problem."

Eddi B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It's pretty hassle-free."

Jack G. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Most of the time, the servicemen are pretty helpful when you have questions or concerns."

Jade C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They never miss an appointment and they do a good job."

Jan V. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It's automatic. They come out on schedule, and so far, it's worked well."

Jim M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were able to solve our problem. They were clean too."

Joy C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are quick and easy to deal with. They show up when they're supposed to and get the job done."

Joyce M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for a long time. They've always been on time and consistent."

Joyce S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They come and go without bothering me."

Juliee L. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are easy to get a hold of and they listen to my needs."

Kirk M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They come out on time."

Mari M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, professional and they do a very good job."

Mary P. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We've been dealing with them for quite a while. They show up on time and do a good job."

Mr. G. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are reliable."

Mr. J. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the guys that come out. They can answer my questions and they're very helpful."

Mr. M. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very dependable and easy to work with. I always know when they are coming."

Mr. S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They always make sure they lock my gate when they leave."

Mrs. H. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"One of the guys who comes out to do the work really knows our routine. We have a large turtle in our backyard, so he needs to be very careful where and what he sprays."

Mrs. R. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were able to get rid of the pests."

Pat S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are able to keep the bugs away."

Robin S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive."

Sue C. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The bugs die. They are very reliable and I've been using them for years."

Mrs. V. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are local, timely and they get the job done."

Becky B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They come when they say they are going to come."

Denny G. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"We've been using them for over 10 years. They've been consistent, polite and easy to work with."

Donna E. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are responsive when we have an issue."

Eugene W. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"It's okay so far, I guess."

Joe R. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Rosemary, in the office, is very good."

Lisa S. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are responsive most of the time."

Pete H. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Professionalism and effective treatment."

George P. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I liked Mark, but he is no longer with them. However, they are still on time and do a reasonably good job."

Mr. K. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They are polite and accommodating."

Jen H. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They came out right away and kept their appointment."

John B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly."

Julia B. Verified Bay-Valley Pest Control, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They were easy to work with and the price was reasonable."