Independently Rated Highest in Quality
S e v e n t h                              Consecutive Year        
Originally Earned:
June 2005
We declare that Bay County Builders, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #699
(415) 690-7909
767 Lincoln Avenue, Suite 7
San Rafael, CA 94901

Bay County Builders, Inc. is a full-service general building contractor that serves residential clients in Marin, San Francisco and Sonoma Counties. In addition to remodeling kitchens and bathrooms, the company performs structural upgrades and builds room and second-story additions, decks, fences, patios, garages and carports, custom cabinetry and more.

Owner Randy Tugaw is a lifelong Marin County resident who worked in commercial construction for many years before turning his attention to the residential side of the industry and establishing Bay County Builders. Mr. Tugaw says he’s committed to helping his clients achieve their remodeling visions while staying within their budgets. “I take the time to understand their specific needs, and I’m always available to answer any questions that arise during the construction process.”

Bay County Builders offers a comprehensive maintenance program for residential and rental properties—it repairs and services electrical systems, vinyl and hardwood floors, doors, windows, concrete, decks, roofs and more. The company also handles general carpentry and masonry work, and it provides free estimates and consultations for all its projects.

Company Philosophy

“We work hard to ensure our customers are satisfied in every area: budget, planning, scheduling and quality of work. We approach each project with honesty and integrity, no matter how big or small. Our collaborative approach to remodeling is the key to our success.”

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Residential Remodels
Light Commercial Work
Kitchens & Baths
Decks & Fences
Second-Story Additions
Structural Upgrades

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for building contractors that have earned the prestigious Diamond Certified award. For Bay County Builders, Inc., the key to achieving and maintaining high levels of customer satisfaction is staying in constant communication with each client throughout every step of their construction project. “Our...

Frequently Asked Questions

Q: How long will my remodeling project take to complete?
A: "It varies with the job, but two to three months is typical for a major remodel. We can give you a rough estimate in advance, but we provide a firm schedule alongside the complete proposal. We can’t estimate time accurately until we’ve worked...
Q: Will you be available to start my job right away?
A: "For a minor repair job, we can usually be at your house within 24 hours. For a larger job, like a remodel, we’re usually available by the time the proposal is written and accepted. The contract process gives us several weeks of lead time....
Q: Do you work on all types of remodeling projects?
A: "There are a few things we don’t do, but generally the answer is yes. We handle everything from doorknob replacements to lifting up houses and installing additions. We’re happy to do small jobs as well. If we prove ourselves on a small projec...

Map

Javascript is required to view this map.

Industry Info

Before taking on a home addition project, consider the pros and cons of the direction in which you build.
There are two kinds of residential additions: horizontal and vertical. The type you choose is often dictated by the purpose of the addition—kitchen additions are invariably built horizontally, for example—but it’s not always that simple. Before...
Findings based on statistically reliable research from 49 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 49

Diamond Certified Qualification

Based on 49 customer surveys, we declare
Bay County Builders, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 699
Continuously qualified since June 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

M.T.C. Verified Customer Name
"They are very accessible. They deal with our problems when we need them dealt with."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Bay County Builders, Inc.
767 Lincoln Avenue, Suite 7
San Rafael, CA 94901
(415) 690-7909
(415) 457-9941 fax
DCID4154579962

Mon – Fri: 8am – 5:30pm

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Randall Tugaw
36
3
700683
Liability Insurance, Worker's Compensation
Marin Builders Association (MBA)
1994
Residential Remodeling, Raising Houses to Install Second Units Underneath
20
Residential
1-Year Warranty on Workmanship

Survey Responses For

Bay County Builders, Inc.

Bay County Builders, Inc.: Average 9 out of 10 based on 49 unique customer surveys of these open ended questions.
M.T.C. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are very efficient and very good at troubleshooting situations that are very tricky. They are very reliable, and they deliver on time and on budget."

"They are very accessible. They deal with our problems when we need them dealt with."

Mike L. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient, friendly, and patient with clients. They do excellent quality work."

"They do a fabulous job."

Dan D. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The high quality of their work, the quality of the job was equal to the cost. I thought the workers were hard working and intelligent."

John L. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are honest and capable. They finish everything the way they say they will. I've used them in the past. I like Randy. He's a good businessman and I like doing business with him."

Mike E. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work is perfect."

Dave C. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their engineering intuitiveness and the final cosmetic outcome"

Leon F. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good advice, good judgment, good workmanship, and very good service"

Liz S. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, they do what they say they are going to, they clean up, and they do good work."

Ralph M. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that when I communicated to them what I wanted, they did it precisely. They communicated with me throughout the process in a very satisfying way. It is hard to find that."

Sam O. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The manager, Randy, was completely on top of the project. He made sure everything was done well."

David L. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do what they're supposed to do. They're professional, on time, and clean."

Mr. F. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They follow through, and they communicate well. They also clean up after themselves."

Mr. F. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They responded to my phone calls, and they kept me in the loop."

Mrs. B. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their response time, their follow up, and they had good prices."

Mrs. C. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I really liked Randy. He always kept me informed. He would call me twice a week. I just loved dealing with him."

Mr. L. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I found Randy to be open and honest."

Kurt, C. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They really worked with us, and they let us get involved with the project. They were also very responsive."

Art Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the work correctly."

Laura F. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner, Randy, was a man of his word, and he came on time when I asked him to. "

Stan K. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive, and the level of workmanship was very high. They also had good supervision of the details and of the person who actually did the work."

Ian R. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personable and responsive"

Jane T. Verified Bay County Builders, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very punctual, pleasant, honest, and easy to deal with."

Bill D. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are honest about their billing hours."

"The owner takes care in choosing the subcontractors that he uses."

Mia Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were easy to work with, very friendly, and receptive."

"They were easy to work with."

Liz S. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are great problem solvers while on the job. If you run into inevitable hidden conditions, they will help you solve the problem."

"The quality of their work"

Richard J. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They showed up immediately, they charge what they said they would charge, and they were very good about it."

"That the work was done very well"

Elijah C. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are trustworthy, and they complete the job."

"He is straightforward, honest, and a good listener. He works very well with me, and you can trust that he does what needs to be done."

Steve G. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:No
Q3 & Q4:

"That is hard to say."

"I liked Randy a lot. He was very compassionate. I liked him as a person. I also liked his subcontractor, Noelle. She was amazing. I liked the way Randy communicated and his willingness to work with us."

Stan K. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Personal contact"

Mr. J. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We had some technical problems, but he was very good at getting back to me."

Joan M. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the quality of the service and everything else."

Dave L. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their professionalism"

Mr. S. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were tidy, and they cleaned up well."

Gal B. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Randy was very professional, and the quality of work was very good. He was also very courteous."

Brian C. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their guys are easy to work with, and they are solid carpenters. Randy is also a real good guy."

Daniel S. Verified Bay County Builders, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were accommodating."

Dan F. Verified Bay County Builders, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"That they are cooperative, efficient, and you feel very comfortable with them."

"They were easy to work with, and they did a very good job."

Ernestine B. Verified Bay County Builders, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They lived up to what they said they were going to do, and they were very industrious about it. Most recently, they re-did my roof. I would have them back again. When there was a problem, they took care of it. They also installed a refrigerator and an oven for me. They were very nice to talk to. They left a few things in my yard, but they will come back when I am free."

Paul O. Verified Bay County Builders, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were thoroughly professional."

Joan M. Verified Bay County Builders, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were able to fulfill all that they said they would do."

A.B. Verified Bay County Builders, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the working relationship. "

Bruce A. Verified Bay County Builders, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very good about scheduling themselves in, and they got right to the project. They didn't let things get out of control, and their prices were good."

Gary . Verified Bay County Builders, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The workers are all nice and easy to talk to."

Gary F. Verified Bay County Builders, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of work"

Sam S. Verified Bay County Builders, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They quickly came and did what they said they would do."

Lynne A. Verified Bay County Builders, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were responsive to what I wanted."

Keith J. Verified Bay County Builders, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"He was good at explaining the work he needed to get done. He was also reliable about sticking to schedules and keeping commitments. "

Mr. Y. Verified Bay County Builders, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They were friendly."

Andrew P. Verified Bay County Builders, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"I would be leery of recommending them."

"The gentlemen who did the work were wonderful. They did a good job on the steps."