Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
September 2015
We declare that Bay Bathrooms and Kitchens HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2286
(408) 622-0178
(650) 376-0866

Tom Todd is owner of Bay Bathrooms and Kitchens.

Bay Bathrooms and Kitchens provides a complete range of remodeling services for residential clients throughout the Bay Area. The company is known for its Client Protection Package™—a valuable collection of benefits that ensures each client’s best interests are given top priority in nine key areas, including guaranteed start and finish dates, guaranteed price protection, air quality maintenance with a unique dust protection tunnel, complete workers’ compensation coverage for all crew members, and more.

Bay Bathrooms and Kitchens provides free, no-obligation estimates for the convenience of its clients. For more information, owner Tom Todd invites potential customers to visit www.baybathroomsandkitchens.com.

Company Philosophy

“Our clients expect reliability first and foremost, and that’s exactly what we deliver. Every project is important to us, so we always start on time and end by the promised date, and if there are any unforeseen problems, we address them promptly.”

Serving San Mateo and Santa Clara Counties

Bathroom & Kitchen Remodeling
Hydro Tubs
Shower Stalls
Tub Showers
Vanities
Mold Inspection
Home Inspection

Eljer
Eljer
Grohe
Grohe
Hansgrohe
Jacuzzi
Jacuzzi
Kohler
Kohler
Panasonic
Panasonic
RA Jenson
Robern
Robern
Toto
Toto
Velux
Velux

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Bay Bathrooms and Kitchens, the key to achieving and maintaining high levels of customer satisfaction is simple: listen closely to its clients in order to provide them with the best possible results....

Frequently Asked Questions

Q: How long will it take to complete my project?
A: "It depends on what we’re remodeling. The size, scope and even materials chosen for the job dictate how long the project will take to complete. Once we determine all those factors, we’ll give you a time estimate for your specific...
Q: Can you help me design my project?
A: "Yes, and we can also give you suggestions on how the design should flow. "
Q: Will I be able to access my home while work is underway?
A: "It depends on the type of job. For example, dust encapsulation materials can make it difficult to access and move through the house. We’ll help you understand what type of access you’ll have to your home once we determine the wor...

Industry Info

When it comes to choosing materials for a kitchen or bathroom remodel, it’s all about personal preferences.
If you’re taking on a kitchen or bathroom remodeling project, you may be overwhelmed by the decisions you have to make. Not only are there thousands of choices for each type of surface, fixture and material, but popular trends and professional...
Findings based on statistically reliable research from 19 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 19

Diamond Certified Qualification

Based on 19 customer surveys, we declare
Bay Bathrooms and Kitchens
has passed all rating steps and has earned
The Diamond Certified Award
No. 2286
Continuously qualified since September 2015.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

John P. Verified Customer Name
"That he knew what he was doing, and helped save money by getting a lot of it covered through product warranty. "
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Bay Bathrooms and Kitchens
(408) 622-0178
(650) 376-0866
DCID6509698400

Serving San Mateo and Santa Clara Counties

Tom Todd, Owner
22
IAC2 Certified
968252
Liability Insurance, Workers' Compensation
Better Business Bureau, InterNACHI
Bathroom & Kitchen Remodeling, Hydro Tubs, Shower Stalls, Tub Showers, Vanities, Mold Inspection, Home Inspection
Eljer, Grohe, Hansgrohe, Jacuzzi, Kohler, Panasonic, RA Jenson, Robern, Toto, Velux
Residential

Photo & Video Gallery

Survey Responses For

Bay Bathrooms and Kitchens

Bay Bathrooms and Kitchens: Average 10 out of 10 based on 19 unique customer surveys of customer satisfaction.
John P. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I say, responsive, quick, and to the point. "

"That he knew what he was doing, and helped save money by getting a lot of it covered through product warranty. "

Kate G. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good. "

"I would say, the speed in which they completed the job. "

Debra H. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable source of plumbing and tile, they are very straight and honest. They did an amazing job. "

"Extremely fair, the guy put in extra time and didn't charge me for it because they felt like they needed to fine-tune a couple issues after the installation was done. "

Hannah C. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest and have competitive pricing. "

"The honesty, I didn't feel like I needed to worry about being ripped off."

Rachelle B. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That the owner Tom is trustworthy, reliable, and detail oriented "

"Quality as a finished product along with the integrity of the owner "

Timonie H. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would like to tell others that the company is really great at communication and flexibility. They know a lot about energy efficiency. "

"The owner, the main guy is nice and extremely helpful. "

Virginia J. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a great place for a lot of things you wouldn't even think of, tiles and plumbing. The plumbing portion was the most surprising to me. "

"The honesty and feel of high integrity"

Rossanne C. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that Tom, the owner, pays very close attention to detail. Attention to detail in general is pretty difficult to come across with most contractors nowadays, but he does an overall good job. "

"The best thing would mostly have to be Tom's attention to detail. If there was the smallest, most minor issue or problem, he was upfront and spoke up so he could take care of the issue in a timely manner. I was very happy with everything. His workmanship was fantastic. I would recommend him to anyone with no hesitation."

Elain L. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Tom is a consummate professional who always goes beyond his call of duty to make his clients happy. I've recommended both Bay Bathrooms And Kitchens and Todd Inspections countless times, since I have in fact used both companies. Whenever someone asks me for a recommendation, Tom is the first guy that pops in my head."

"I like Tom's reliability, honesty, integrity, and how he's always very forthright. He knows this industry like the back of his hand, and I'm sure he could do it all with his eyes closed. "

Eric G. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've told a friend or two in the past that they'd have no problems while working with Tom."

"There were no surprises or any issues. I got exactly what I expected."

Jeff F. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Tom does what he promises he's going to do, and he gets it done in a timely manner."

"Detailed, honest, and reliable"

Jim H. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're punctual. If they say they'll be there at a certain time, you can bet your bottom dollar they're going to be there. They don't fiddle around, and they stick to their timeline."

"The best would have to be their punctuality, professionalism, accuracy, and attention to detail."

Milad S. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Tom was very detail oriented, and he made sure he explained everything. We really understood why things were being done a certain way."

"The overall process from start to finish was very easy. I can't think of any other way to put it than just saying it was easy."

Paul H. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're timely, very professional, and I'm totally satisfied with the end result."

"Their professionalism"

Pilar E. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend Bay Bathrooms And Kitchens. Tom is an expert, and he really knows what he's doing."

"He was very friendly, and he did exactly what we agreed on. He was always very clear in his explanations, and I never felt like I wasn't kept informed."

Polly M. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"There are many words that come to mind when I think about Mr. Todd. I think he's meticulous, responsible, thorough, trustworthy, honest, and he does an extraordinary job."

"I really liked how quickly he was able to help me, in sort of an emergency situation. I felt like my needs were his priorities."

Sandra A. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. They stayed on the budget, they didn't upsell me, and everything turned out the way I was expecting it to."

"The owner is communicative, honest, reliable, and knowledgeable. He's easy to work with, and he treats his clients with the utmost respect."

Shaun K. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very informative, and they did line-by-line items. If we wanted to change something, we could. They put handles in the shower."

"They were very punctual. The holidays were coming up, and they got it done when they said they would. I was very satisfied."

Sophie R. Verified Bay Bathrooms and Kitchens Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'll never consider any kitchen and bath contractor other than Bay Bathrooms And Kitchens."

"I'd rate them as an '11' if I were able to. Everything turned out better than I could have ever concocted in my head. Tom is great. He really knows what he's doing, and he's a joy to do business with."