DIAMOND CERTIFIED COMPANY REPORT
Bay Area Window Pros
Bay Area Window Pros provides window and door replacement and installation services for homeowners throughout the Bay Area. The company is an authorized dealer of more than 30 leading brands of vinyl, wood, aluminum and fiberglass/fibrex windows, including Simonton, Andersen, Marvin, Milgard and Anlin. It also installs a variety of fiberglass and wood entry doors (in-swing, out-swing, sliding patio).
Every window and door Bay Area Window Pros installs is meticulously pre-measured and custom-made for homeowners’ unique living arrangements. “The work is complex and intense, and it requires vast amounts of experience and knowledge to successfully complete on time and to customers’ satisfaction,” says owner Isaak Grinberg. “We strive to become more efficient with each successive job.”
Bay Area Window Pros is also a certified Electric & Gas Industries Association (EGIA) contractor and can help clients select energy-efficient windows that qualify for residential electric and gas rebate programs. “New windows provide insulating properties that mean less climate control system use and more energy cost savings,” says Mr. Grinberg.
Company Philosophy
“Our focus is working on windows and doors; it’s all we do, and it’s part of our everyday life. Because of this streamlined approach, we can provide the best possible service performed by exceptionally knowledgeable and experienced installers. We’re able to really concentrate our expertise, which greatly benefits our customers.”
Serving all of San Mateo County including Daly City, San Mateo, Redwood City, South San Francisco, San Bruno, Pacifica, Belmont and East Palo Alto.
Window and Door Replacement
Andersen
Anlin
Cascade
GAFMC Weather Stopper
Marvin
Milgard
Simonton
Map
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Findings based on statistically reliable research from 31 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
100%
n = 31
Diamond Certified Qualification
Based on 31 customer surveys, we declare
Bay Area Window Pros
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1648
Continuously qualified since May 2010.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Alex P. Verified Customer Name
"They were very responsive, they delivered what they promised, and they always picked up the phone when I called. They had a good product, good customer service, and they delivered on time. I've already referred a couple of people to them."
Research conducted by American Ratings Corporation. Ratings Methodology
Survey Responses For
Bay Area Window Pros
Bay Area Window Pros: based on 31 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Alex P. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive, they delivered what they promised, and they always picked up the phone when I called. They had a good product, good customer service, and they delivered on time. I've already referred a couple of people to them."
Barbara T. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were willing to adjust what we wanted. We wanted to install the windows a certain way. The man who installed them did an excellent job. He just continued to work until the job was done."
Craig S. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesperson, Felix, was very friendly and knowledgeable. His suggestions were very good. He had a lot of experience, so we trusted him. His workers were diligent, and they finished the job in a timely manner."
Fran C. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them for rentals. They do what they say they will do, and their prices are very satisfactory."
Igor B. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a very professional job. They're on time, there are no delays, and they are accurate. Everything is done perfectly. I'm completely satisfied. I would recommend them to my friends. They are very reasonable, and they do an excellent job."
Joe F. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Except for one little item, they did what they said they would do. They were so good, compared to other contractors."
Mary H. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've recommend them to other people already. I liked working with Felix. He went out of his way to listen. The guys that installed the windows were very professional. They had good recommendations for things I hadn't even thought of. They were very clean and neat."
May T. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very honest, very competitively priced for the quality of their work, and their work was top drawer. Felix was spot on. We had nine of our windows done. The people that came out to install were very professional. They came on time, and they cleaned up after themselves. They were wonderful. I am going to use them again."
Mikhail K. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked until we were satisfied, which was the most important thing. They offered a reasonable price. We will be having skylights done soon, and we plan to call them first."
Natalia P. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job very quickly, and they were very clean. We had just replaced the kitchen, and they didn't damage anything in the process of installing the windows. The guys that did the installation were very nice and very friendly."
Oleg G. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good explanations, good presentation, and customer satisfaction was very important to them. They were professional. I liked their people and the installers that did the work. I was completely satisfied, which happens to be a very rare experience these days."
Shelly L. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their price and service."
Sukhi S. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Great customer service and a good product, I just referred another family member to them."
Tiffany B. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality work, honesty, reliability, and I felt I could trust everyone in the company. I was extremely satisfied. I've referred them to everyone that I know."
Vladimir K. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was good. They were flexible, and they stayed in touch. It was all good."
Walid Z. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came on time, they did the work on time, and they were clean. They were professional. I would recommend them."
Andy A. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their price and service were good. They were fast and clean. They did everything right. I was very satisfied."
Bob B. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their price, the quality of the windows, and their service."
Eddy. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service is very good."
Edward K. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick, clean, and professional."
Julio Q. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very good job. They not only installed the windows properly, but they also repaired some simple little things that I didn't expect them to do."
Ken B. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They offered a good low price, and they did a good job."
Laura E. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"As soon as I called Felix and Isaac and told them about the problems I had with the first crew, they sent a whole different crew that took out all of the poor work and re-did it. I felt that the ownership was extremely responsive."
Lothar S. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was done really well, and they were very good about explaining everything. They disclosed issues and what needed to be done. They were very clean."
Nenita P. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast, efficient, and they did a good job."
Sandy K. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very competitive in price, they had a good variety of products, and they had what we were looking for. When a problem came up, they were quick to respond."
Simon R. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're quite responsive. When I call, they're always available. Their price is affordable. If there are issues with the installation, they take care of them."
Peter S. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their price was very good, and the quality of their work was above average."
Rebecca C. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their prices were good, and their installation was top-notch."
Christina A. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Felix, and the whole sales process was excellent. I trusted him. The quality we received matched what he said we would get. He gave us a good deal."
Leon B. Verified Bay Area Window Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I love the windows. They're beautiful. Overall, they did a great job. They came back to fix the window that was leaking. I felt safe having them in my house. I would definitely recommend them."
