DIAMOND CERTIFIED COMPANY REPORT
Bay Area Health Insurance Marketing, Inc.
(650) 273-0330
2882 Sand Hill Road, Suite 19
Menlo Park, CA 94025
Menlo Park, CA 94025
(L to R): Bob Vinal, Scott Rollandi and John Langridge believe in providing hands-on insurance services.
Bay Area Health Insurance Marketing, Inc. works with families and businesses throughout the Bay Area to find health care, life and disability insurance policies that fit their particular situations. In addition to providing insurance services, the company is an employee benefits specialist and helps small business owners, company employees and independent contractors with all types of benefit plans. It also provides advice and counsel on topics such as tax and legal regulations, plan designs and underwriting considerations.
Owner Bob Vinal has been working in the insurance industry for more than 25 years, handling everything from plan design to claims and rating structures. “Our original goal was to provide personal service for every client, and we’ve continued that to this day,” he says.
In an effort to maximize convenience for its clients, Bay Area Health Insurance Marketing also provides administrative assistance for issues such as billing and claim discrepancies, additions and deletions to insurance plans, and COBRA compliance. “We’re a hands-on agency, so we’re always available to answer questions and resolve employee claims problems,” says Mr. Vinal.
Company Philosophy
“We believe in treating our customers the way we’d want to be treated, so we do whatever we can to assist them with their insurance needs. We stay up-to-date on industry changes so we can provide each client with the best possible options. Our responsive approach to dealing with customers really makes us stand out.”
Serving all of California
Health Care Insurance
Life Insurance
Disability Insurance
Initial Consultation
Plan Installation
Administrative Assistant
Annual Review
Aetna
Anthem Blue Cross
Blue Shield
Delta Dental
Health Net
Kaiser
Pacificare
Unite Healthcare
VSP
Comparative Summary
Health insurance brokers always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Bay Area Health Insurance Marketing, Inc. separates itself by providing highly personalized service in every aspect of its operations—an approach that...
Frequently Asked Questions
Q: How can I lower my insurance premiums?
A: "There are a variety of ways to lower insurance premiums. First, you should shop around and see what other carriers have to offer. You can also try moving to a high-deductible plan or adding a health reimbursement or savings account. We can n...
Q: Is my company required to offer employee health insurance?
A: "Not at this time, but regulations regarding health insurance mandates are always changing. Part of our service is keeping our clients up-to-date on the latest changes."
Q: How many employees do I need to qualify for group insurance?
A: "You only need a total of two employees to qualify for group insurance."
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Industry Info
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Take simple steps to maximize employee benefits while controlling employer costs.
Small business owners know the cost of employee benefit plans has risen dramatically in recent years. However, even though it has become more expensive to keep employees covered, an independent broker who specializes in employee benefit plans can...
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Findings based on statistically reliable research from 92 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
99%
n = 92
Diamond Certified Qualification
Based on 92 customer surveys, we declare
Bay Area Health Insurance Marketing, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1750
Continuously qualified since April 2011.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
A. T. L. Verified Customer Name
"They get back to me right away."
Research conducted by American Ratings Corporation. Ratings Methodology
Photo & Video Gallery
Bay Area Health Insurance Marketing, Inc.
Bay Area Health Insurance Marketing, Inc.
Bay Area Health Insurance Marketing, Inc.
Bay Area Health Insurance Marketing, Inc.
Bay Area Health Insurance Marketing, Inc.
Bay Area Health Insurance Marketing, Inc.
Bay Area Health Insurance Marketing, Inc.
Bay Area Health Insurance Marketing, Inc.
Bay Area Health Insurance Marketing, Inc.
Bay Area Health Insurance Marketing, Inc.
Survey Responses For
Bay Area Health Insurance Marketing, Inc.
Bay Area Health Insurance Marketing, Inc.: based on 92 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
A. T. L. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get back to me right away."
A. P. W. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've been very happy with them. If I have a question, I just call Bob. He's easy to reach and he gets me information quickly. "
A. P. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that we have a personal agent that I can go to when I have questions. He's very helpful."
C. C. T. L. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bob is excellent. He treats us especially well. He shops around for the best rates and he is very responsive."
C. D. L. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bob is very personable, knowledgeable, and he gives good service. They're great at what they do."
C. C. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The responsiveness as well as the follow-up"
D. U. S. A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are quick to respond when I request something from my broker."
E. W. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bob is on it every time I call. He always gets right back to me and he comes up with some good options. He's also very pleasant. I'm very happy with him."
E. X. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are so responsive, always there when I need them, and very helpful. They also provide great service. They are good about coming up with a health plan that works for both the employee and the employer."
F. I. G. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When something is needed, it gets taken care of. They always provide plenty of information when you need it to help you evaluate a change or a new purchase. I recommend them."
F. S. M. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"With the onset of the national health care plan, they have helped clarify things by sending us updates about the timing and effects, so that we can target what direction to go in."
F. S. T. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take care of everything, even the minutest issues that we have. Nothing is irrelevant to them. We've been doing business with them for a gazillion years. They do everything they can to take care of us."
G. H. B. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bob is really attentive, he responds right away to any of my calls or emails, and he's really informative. I think they're a really good company."
G. H. O. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bob is friendly and helpful. He always calls right back when I call."
H. I. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are fast. They make everything easier. We are a small business. We don't have time to keep up with the regulations and everything. They take away the hassle."
H. H. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personalized service, there is always someone there to answer our calls. We're never left sitting there on the phone system from hell."
I. M. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the people I work with and love the attention and personalized service we get."
I. D. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always help me with any questions I have. If they don't know the answer right way, they find out the answer for me. "
L. S. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem like they know who we are. The broker comes and visits us when it is time to fill out our renewal. It's the personal relationship."
L. V. M. G. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They respond immediately to every question I ask. Sometimes I'm shocked at the speed of the turnaround time. It's been one of the best customer services I've ever had. Bob Vinal is always looking for our best interest. I have vendors calling here all the time. I tell them not to bother if it's anything to do with health insurance. I would never switch because now I would never get this level of service from anyone else."
L. M. C. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very attentive. They definitely provide good service. They are fast to respond to questions and needs."
M. D. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I just had an issue with a premium discrepancy with the vendor. They are tracking it down, handling and resolving it all. They take care of everything. "
P. I. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the personal service."
P. S. R. A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There's a real person. When I have an issue, they work it out for me. They help mediate when I have problems or claims with the insurance company."
P. C. D. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the way they handle business. They don't procrastinate. They take care of things right away."
P. M. F. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliable, friendly, efficient, effective, and problem solving, they are a good resource for questions I don't know the answer to."
R. J. E. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When I see Bob and tell him I need to add somebody on or terminate them, he does it right away."
B. S. M. D. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bob always contacts me whenever it's time for us to do anything with our insurance. As busy as I am, that's huge for me. That's why we stay with them year after year. I have also recommended them to other people."
S. C. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Great client service and very knowledgeable, they're there when I need them. I recommend them."
S. P. C. P. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal service, everything I've done so far has been very good."
T. L. C. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very responsive. Any time I need them, they're always there."
U. R. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the fact that I can shoot Bobby an email or call and he and his staff just know the answer. They are all very knowledgeable."
W. H. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bob Vinal. He takes the pain out of the medical insurance confusion. He handles all aspects of it for us, so we don't have to be thinking about it. Our employees go to him directly. He's such a valuable resource."
W. I. G. C. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always take good care of us."
Y. L. C. P. S. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Our agent, Bob, is very personable. He comes over whenever we need him. The office staff is knowledgeable. "
A. E. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I just call Scott whenever I need something and he takes care of everything. I'm very happy with them."
B. T. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Scott's the reason we continue with them. He's very responsive and he follows up right away. Whenever I send in a change, he always confirms it right away. "
J. A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Number one is customer service. Our questions get answered quickly. Whenever I reach out to them they are extremely responsive. If they don"
C. F. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personable service, they have always helped us. They are there to perform and that's what they do."
E. R. S. W. S. G. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"If I have any problems, I can call my agent and he'll take care of it. "
J. G. A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal service and knowledge"
J. P. A. G. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like my agent, Scott. He is very thorough. They've been on track all the time."
L. P. C. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Scott's knowledgeable, friendly, and easy to get along with."
R. G. T. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've been doing business with them for a long time. Scott follows through on every single issue. At time of renewal, it's so simple. He gets it all done. He even emails me whenever the government passes new legislation."
K. N. C. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Scott is very nice. He has very good contact. He stays in touch."
F. F. A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When we need them, they are right on the spot to help us."
Alexandra S. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was easy to deal with them. They were very pleasant and were able to get health insurance for me and my wife."
Paul M. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"John is really responsive. He knows his stuff and he researches and answers all of my questions."
Richie B. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My agents are always there for me. They are available to answer questions. John is my main agent, but I deal with Bob too."
Ron C. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are efficient and friendly. When I call and they are not there, they get back to me in a short amount of time."
Michelle O. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are just very customer oriented."
Amber G. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are easily accessible and knowledgeable about what works for me."
Judi A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They found a great health insurance program for me."
Anthonette O. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"What I really like is when I have a question, they are quick to get back to me. They work with me to find the best product for me."
Robert M. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do everything I ask them to. Whenever I have any problems, they take care of them."
Charles S. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"John, my account representative, gives me good service."
Wayne V. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do their job and they provide excellent service. I have recommended them to other people."
Amy L. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They try their best."
C. C. T. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick response"
C. M. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Overall knowledge and attention to the needs of the client"
E. G. D. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very personalized service"
F. R. S. T. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When we request a quote or information, they get back to us really quickly. They find us insurance in our price range that works for us."
G. I. G. Y. A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive. They always give us more than enough information. I think they are doing a fantastic job. "
J. C. E. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Probably the personal attention"
J. T. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When you call, someone always picks up the phone."
P. H. P. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive to any questions. They outline the plans and they are willing to come in and take the time to explain all the options to the employees. Bob and those guys are great."
S. M. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The direct contact with Bob, they're very responsive."
T. B. S. P. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're always available to answer questions."
T. I. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the follow-up. When there is an issue, I know that it's being dealt with right away. Someone will always get to it. I think a key factor is their relationship with the carriers. As a third party entity, they have the leverage and the relationships to get things done that an individual just doesn't have."
V. E. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provide a lot of personal service. They do a great job. I have recommended them."
J. B. R. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My agent was very straightforward and he helped me gain health insurance when I faced declines from other companies. He stuck with me and got me a plan that worked for me."
M. M. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We had a good initial meeting and all the follow-up has been good. They're easy to work with."
N. W. B. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're helpful and responsive."
Karla L. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal service."
Scott B. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were accessible. It"
John L. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very knowledgeable, very responsive, and he got back to me quickly. "
Roxanne K. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He found me health insurance when they said I had pre-existing conditions."
Bill U. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive. "
D. V. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We don"
K. A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Responsiveness"
M. T. S. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very easy to talk to and they've responded to me fairly quickly whenever I've had a question. They stay in touch."
T. T. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My preferred form of communication is email. I usually receive a response within 24 hours, which is good. I work mostly with Bob and he knows our business. He gives me options that are designed for our specific needs. They also keep me apprised of any changes that are coming."
B. A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Our broker, Scott, is very easy to work with."
L. S. A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive and very personable."
Raymund C. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"John is a good, personable kind of guy."
David A. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They meet my needs."
Deepti J. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive. I really like John, the person I work with. Basically, they are very credible in following up."
Paul Z. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal contact"
Rose M. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He does get back to me in good time."
B. G. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick response"
C. T. C. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The prompt response"
Todd S. Verified Bay Area Health Insurance Marketing, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
