Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
October 2006
We declare that Bay Area Drainage, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #965
(925) 388-6980

A recent residential project by Bay Area Drainage

Bay Area Drainage, Inc. provides drainage systems for residential and commercial clients in Contra Costa, Alameda, and Solano Counties. The company also builds retaining walls and installs sump pumps, synthetic lawns, and pavestone driveways and walkways. Each drainage system is retrofitted to its surrounding landscape and carefully excavated around existing features.

Owner Wayne Ortland says Bay Area Drainage is known for its meticulous attention to detail. “I stop by every jobsite at least once a day, and I’m involved in each individual project.” A site superintendent oversees work on every job, and when projects are completed, the company removes all leftover materials and performs a comprehensive clean-up.

Bay Area Drainage’s specialty is installing French drain systems, which can be tied to downspout systems, sump pumps and area drains. The company takes a minimally invasive approach to installing French drains by tunneling beneath plants to reduce disruption to root systems. “French drains eliminate the negative effects of moisture,” says Mr. Ortland, “including mold, mildew, damaged floors and conditions in which termites can thrive.” 

Company Philosophy

“We recognize that customer service is every bit as important as doing quality work. We work directly with our customers on every phase of their projects, from initial estimates to final walkthroughs. Our hands-on approach ensures everything is done correctly the first time. We’re so confident in our work that we offer an unlimited lifetime warranty.”

Serving parts of Contra Costa, Alameda and Solano Counties

Drainage Systems
Downspout Systems
Pavestone Driveways/Walkways
Retaining Walls
Sub Drains/Sump
Demolition
Pool Removal
Synthetic Lawns

Comparative Summary

For Bay Area Drainage, Inc., a “hands-on” owner and a team of seasoned professionals add up to consistent customer satisfaction—year after year. “Probably 60 percent of our customers call us again for various projects, simply because they’re happy with what we’ve done in the past,” says Wayne Ortland, owner of Bay Area Drainage. “Often they’ll...

Frequently Asked Questions

Q: How will I benefit from eliminating the moisture that’s underneath my home?
A: "By installing a French drain, the negative effects of moisture are eliminated. These include—but aren’t limited to—mold, mildew, damaged floors and conditions in which termites can thrive. When it’s dry, your house fe...
Q: Is mold something to be concerned about?
A: "Absolutely. When damp conditions under a home aren’t resolved, mold can develop in the floors and spread into the walls and elsewhere. This can adversely affect air quality and lead to health problems."
Q: Can you install a drainage system without damaging our shrubs and other plants?
A: "Yes. We proceed in small increments so we can carefully remove plants when necessary and put them back at the end of the day. With larger plants, we tunnel under them whenever possible so we don’t harm their root systems. We do our bes...

Industry Info

When screening drainage contractors, it’s crucial to check licenses and certifications.
Wayne Ortland, owner of Bay Area Drainage, advises to ask for references and get testimonials when searching for any kind of contractor specializing in drainage systems. Make sure the company has a history of dependability and guaranteed workmanship...
Findings based on statistically reliable research from 248 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 248

Diamond Certified Qualification

Based on 248 customer surveys, we declare
Bay Area Drainage, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 965
Continuously qualified since October 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Barry B. Verified Customer Name
"I live less than a mile away. They're good."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Bay Area Drainage, Inc.
(925) 388-6980
(925) 247-0144 fax
DCID9253779209

Office
Mon – Fri: 7am – 5pm

Serving parts of Contra Costa, Alameda and Solano Counties

Wayne Ortland, Owner
45
762208
Liability Insurance, Workers' Compensation
Better Business Bureau
1997
Drainage Systems, Downspout Systems, Pavestone Driveways/Walkways, Retaining Walls, Sub Drains/Sump, Demolition, Pool Removal, Synthetic Lawns
Homeowners and Businesses
Unlimited Lifetime Warranty on Drainage Systems
Contra Costa Drainage

Photo & Video Gallery

Survey Responses For

Bay Area Drainage, Inc.

Bay Area Drainage, Inc.: Average 9.2 out of 10 based on 248 unique customer surveys of customer satisfaction.
Barry B. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have any issue, they can resolve it. If they can't resolve it for you, they will let you know. I have used them for about half a dozen jobs."

"I live less than a mile away. They're good."

Karen B. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are hard workers and very talented in both design and installation."

"Just everything, they did a very professional job in the shortest amount of time possible, and they cleaned up after themselves."

John J. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a professional company that does great work."

"The product quality and communication"

Kim M. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It took a while to have a follow-up so we kind of had to tell them to help us, but other than that, they did a good job."

"They did the job."

Bill H. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality work"

"The quality work"

Betty W. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think it is a wonderful company that is prompt, respectful, and polite. They did a wonderful job and cleaned up after themselves."

"I can't name one thing, because they did everything in an excellent manner."

Chris L. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Outstanding work on their part"

"Quality workmanship"

Jerry M. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a good crew out here. I would say if you have a problem, talk to these guys."

"They seemed to show up when they should have. They tackled the problem and did a good job."

Larry M. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great"

"They were very responsive and quick. The price was very good."

Ray M. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a quality contractor and deliver what they promise."

"The dedication of work and their professionalism"

Elijah L. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they did everything they said they would do and more. They put everything back in place, including one of the fence posts that went down, and they put it right back up when the process was over. I was very pleased. "

"I thought they were well organized. Wayne originally came out, looked at the job, and about a week later the crew came out. "

Julie R. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they're very good, they clean up nicely, they use good materials, and they are willing to answer questions any time. They are flexible overall and good to work with."

"They had a good crew that did a quality job and that cleaned up after themselves."

Nathan C. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They follow up with you. I had an issue that I thought was their fault a year later, and because they followed up, we found out that it was not on their end."

"They stand behind their word."

Wayne O. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would absolutely use them again. "

"Quality of service"

Nancy K. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I totally trust them, and they do fabulous work."

"Their work"

Samantha L. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're dependable and on time. They actually checked up on me the same day they did the work."

"Very professional, the guys that work there have been employees for a long time."

Brad L. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them for various projects, and I have been satisfied each time. They listened to what my expectations were and delivered on time. They were also very clean and professional."

"I think they are very honest and reliable."

Linda G. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they do an excellent job and stand behind their work."

"I liked that they cleaned up every night and did what they said they would do. We haven't had any problems since they put our drains in. When we had one thing we weren't sure of, they came back out immediately to take care of it. They were exceptional."

Bruce C. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they worked very hard, they were very clean and neat, and we're very happy with the outcome."

"I liked the owner and that he delivered what he promised."

Chris W. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they did a good job, and I was satisfied."

"I liked that they did what they told me they would do and that they did it on time."