Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
October 2006
We declare that Bay Area Drainage, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #965
(925) 388-6980

A recent residential project by Bay Area Drainage

Bay Area Drainage, Inc. provides drainage systems for residential and commercial clients in Contra Costa, Alameda, and Solano Counties. The company also builds retaining walls and installs sump pumps, synthetic lawns, and pavestone driveways and walkways. Each drainage system is retrofitted to its surrounding landscape and carefully excavated around existing features.

Owner Wayne Ortland says Bay Area Drainage is known for its meticulous attention to detail. “I stop by every jobsite at least once a day, and I’m involved in each individual project.” A site superintendent oversees work on every job, and when projects are completed, the company removes all leftover materials and performs a comprehensive clean-up.

Bay Area Drainage’s specialty is installing French drain systems, which can be tied to downspout systems, sump pumps and area drains. The company takes a minimally invasive approach to installing French drains by tunneling beneath plants to reduce disruption to root systems. “French drains eliminate the negative effects of moisture,” says Mr. Ortland, “including mold, mildew, damaged floors and conditions in which termites can thrive.” 

Company Philosophy

“We recognize that customer service is every bit as important as doing quality work. We work directly with our customers on every phase of their projects, from initial estimates to final walkthroughs. Our hands-on approach ensures everything is done correctly the first time. We’re so confident in our work that we offer an unlimited lifetime warranty.”

Serving parts of Contra Costa, Alameda and Solano Counties

Drainage Systems
Downspout Systems
Pavestone Driveways/Walkways
Retaining Walls
Sub Drains/Sump
Demolition
Pool Removal
Synthetic Lawns

Comparative Summary

For Bay Area Drainage, Inc., a “hands-on” owner and a team of seasoned professionals add up to consistent customer satisfaction—year after year. “Probably 60 percent of our customers call us again for various projects, simply because they’re happy with what we’ve done in the past,” says Wayne Ortland, owner of Bay Area Drainage. “Often they’ll...

Frequently Asked Questions

Q: How will I benefit from eliminating the moisture that’s underneath my home?
A: "By installing a French drain, the negative effects of moisture are eliminated. These include—but aren’t limited to—mold, mildew, damaged floors and conditions in which termites can thrive. When it’s dry, your house fe...
Q: Is mold something to be concerned about?
A: "Absolutely. When damp conditions under a home aren’t resolved, mold can develop in the floors and spread into the walls and elsewhere. This can adversely affect air quality and lead to health problems."
Q: Can you install a drainage system without damaging our shrubs and other plants?
A: "Yes. We proceed in small increments so we can carefully remove plants when necessary and put them back at the end of the day. With larger plants, we tunnel under them whenever possible so we don’t harm their root systems. We do our bes...

Industry Info

When screening drainage contractors, it’s crucial to check licenses and certifications.
Wayne Ortland, owner of Bay Area Drainage, advises to ask for references and get testimonials when searching for any kind of contractor specializing in drainage systems. Make sure the company has a history of dependability and guaranteed workmanship...
Findings based on statistically reliable research from 223 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 223

Diamond Certified Qualification

Based on 223 customer surveys, we declare
Bay Area Drainage, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 965
Continuously qualified since October 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Brad L. Verified Customer Name
"I think they are very honest and reliable."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Bay Area Drainage, Inc.
(925) 388-6980
(925) 247-0144 fax
DCID9253779209

Office
Mon – Fri: 7am – 5pm

Serving parts of Contra Costa, Alameda and Solano Counties

Wayne Ortland, Owner
45
762208
Liability Insurance, Workers' Compensation
Better Business Bureau
1997
Drainage Systems, Downspout Systems, Pavestone Driveways/Walkways, Retaining Walls, Sub Drains/Sump, Demolition, Pool Removal, Synthetic Lawns
Homeowners and Businesses
Unlimited Lifetime Warranty on Drainage Systems
Contra Costa Drainage

Photo & Video Gallery

Survey Responses For

Bay Area Drainage, Inc.

Bay Area Drainage, Inc.: Average 9.2 out of 10 based on 223 unique customer surveys of customer satisfaction.
Brad L. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them for various projects, and I have been satisfied each time. They listened to what my expectations were and delivered on time. They were also very clean and professional."

"I think they are very honest and reliable."

Linda G. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they do an excellent job and stand behind their work."

"I liked that they cleaned up every night and did what they said they would do. We haven't had any problems since they put our drains in. When we had one thing we weren't sure of, they came back out immediately to take care of it. They were exceptional."

Bruce C. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they worked very hard, they were very clean and neat, and we're very happy with the outcome."

"I liked the owner and that he delivered what he promised."

Chris W. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they did a good job, and I was satisfied."

"I liked that they did what they told me they would do and that they did it on time."

Claudia C. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they did what I needed them to do."

"I don't know."

Dave H. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everything worked when they were finished."

"They were on time, and they did what they said they would. They also stuck to the price that they quoted."

Dave M. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great, very professional."

"They were very professional. Specifically, they did what they said they would do when there were problems, and they fixed them. I would recommend them."

David E. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very well organized and did exactly what they said they would do. The price was reasonable, the work was satisfactory, and the workmen were very efficient."

"The owner showed up when he said he would, and everything went according to plan."

Dino T. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional, responsive, and knowledgeable"

"The expedited time-frame that they did the work in, there was no stopping from the start to the finish of the job. I also liked that they always cleaned up after themselves."

Don D. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they were very professional, very qualified, and I would recommend them."

"They honored their contract in all respects."

Erica B. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they were very easy to work with and very efficient. They got the job done really quickly and the crew that they had was really wonderful. They cleaned up every day."

"How easy they were to work with, it seemed like a complicated process to me, but they made everything so turnkey for the homeowner. They took care of permitting and had everything all set up."

Matt B. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fast, neat, and cost-effective."

"They got the job done for the cost I expected."

Gordon N. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They can be trusted, they're reasonably priced, and they're a hardworking group of people. I have recommended them to several neighbors who have used them as well. "

"I liked everything about them. Wayne worked very well with the other contractors who were on site at the time. They did everything right in line with our expectations and even exceeded them in some ways. They took special care of our garden to make sure they didn't damage any of our plants while they were working. "

Grant C. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Exceptional quality at a fair price"

"Exceptional quality and fair pricing"

Joan C. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did good work."

"The work they did was successful."

Jim J. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were priced right, they were professional, and they were efficient."

"I like the final results. Everything works perfectly."

Joan H. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm happy with what they did."

"I liked the work that they did."

Tanya P. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do great work."

"Everything they did was just perfect."

Linda M. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The owner is a man of character and his workers are too."

"They're wonderful. I like their knowledge and their efficiency. Even the pricing is great."

Lori C. Verified Bay Area Drainage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The owner was very professional."

"Wayne was very straightforward about the work that was going to be done."