Diamond Certified Company Report

Bacchus British Services

Diamond Certified Company Report

Bacchus British Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

Andrew P.

VERIFIED Bacchus British Services CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good, quality work.

They're a reputable company, and they know the history of my car.

Angie J.

VERIFIED Bacchus British Services CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They have good customer service. They were very informative and explained everything to me.

Barry G.

VERIFIED Bacchus British Services CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their prices are reasonable, they do a very good job, they are usually on time, they are easy to work with, and they are straightforward and honest. When he tells me what the car needs, I believe him.

The car always runs good when I get it back from them.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Sheik Bacchus, Owner

Bacchus British Services repairs European automobiles for East Bay, Silicon Valley and Central Valley drivers. The Dublin-based shop specializes in Jaguars and Land Rovers, but it’s qualified to work on most European vehicles, including those made by Bentley, Lamborghini, Rolls-Royce and Lotus. It carries both OEM (original equipment manufacturer) and aftermarket parts, and its ASE Certified technicians are factory-trained to offer specific diagnostics and repairs, from engine work to oil changes.

Owner Sheik Bacchus established Bacchus British Services in 2005. Mr. Bacchus has 10 years of experience working in Jaguar and Land Rover dealerships, and he says his customers benefit from his service-oriented philosophy and general passion for luxury automobiles. “I supervise all the work on our shop floor, and no vehicle leaves without my approval.”

Bacchus British Services backs all its repair work with a 12-month/12,000-mile warranty. “We want to provide excellent repairs that eliminate the need for further service,” explains Mr. Bacchus. The company believes in open communication with its clients—its technicians are trained to prioritize repairs, explain why work is necessary and keep customers informed of any problems or delays.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bacchus British Services

COMPANY CONTACT
Locations

Contra Costa County
Alameda County
Concord
Richmond
Antioch
Danville
Walnut Creek
Oakland
Berkeley
Fremont
Hayward

Get Directions
SERVICES PERFORMED

Diagnostics
Electrical Systems
Engine Work
Oil Changes
European-Made Vehicle Repair
Jaguar and Land Rover Specialist

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bacchus British Services

Company Profile

Bacchus British Services repairs European automobiles for East Bay, Silicon Valley and Central Valley drivers. The Dublin-based shop specializes in Jaguars and Land Rovers, but it’s qualified to work on most European vehicles, including those made by Bentley, Lamborghini, Rolls-Royce and Lotus. It carries both OEM (original equipment manufacturer) and aftermarket parts, and its ASE Certified technicians are factory-trained to offer specific diagnostics and repairs, from engine work to oil changes.

Owner Sheik Bacchus established Bacchus British Services in 2005. Mr. Bacchus has 10 years of experience working in Jaguar and Land Rover dealerships, and he says his customers benefit from his service-oriented philosophy and general passion for luxury automobiles. “I supervise all the work on our shop floor, and no vehicle leaves without my approval.”

Bacchus British Services backs all its repair work with a 12-month/12,000-mile warranty. “We want to provide excellent repairs that eliminate the need for further service,” explains Mr. Bacchus. The company believes in open communication with its clients—its technicians are trained to prioritize repairs, explain why work is necessary and keep customers informed of any problems or delays.

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Company Philosophy

"Taking care of our customers is just as critical as taking care of their vehicles. We give them the same quality work they'd get at a dealership for less money and with more personal attention. We do the job right the first time and to each customer's complete satisfaction."

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Comparative Summary

Bacchus British Services repairs European automobiles for motorists in the East Bay, Silicon Valley and Central Valley. The Dublin-based shop works on most models, but it specializes in Jaguars and Land Rovers. “I just have a passion for Jaguars,” explains owner Sheik Bacchus. “If a customer has a dead Jaguar, I’ll revive it. I don’t like to see them out of commission.”

Bacchus British Services’ technicians are ASE-certified and trained to provide factory-recommended service, diagnostics and repair work. Mr. Bacchus supervises all the work on the shop floor, and no vehicle leaves without his approval. “I believe in communicating with customers throughout all stages of their repairs,” he says. “I’ll explain why the work is necessary and keep them informed of any problems or delays. Communication and customer service is our primary focus.”

When a customer brings their car to Bacchus British Services with a list of complaints, the shop will prioritize the repairs in order of importance. “Not everything needs to be fixed at once,” says Mr. Bacchus. “I’ll make recommendations as to what needs to be fixed right away and what can be held back for a while. It makes the work more financially manageable.”

Bacchus British Services backs its work with a 12-month/12,000-mile warranty. “Our goal is to eliminate return visits for our customers, except for oil changes,” says Mr. Bacchus. “We want to provide excellent repairs that reduce the need for further service.” For the convenience of its customers, the shop is open for Saturday appointments.

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Industry Info

“People need to be careful and understand what they’re getting into,” advises Sheik Bacchus, owner of Bacchus British Services in Dublin. “You should be able to recognize what repairs the technicians are working on and their associated costs.”

Mr. Bacchus says luxury car repair shops are somewhat infamous for performing unnecessary maintenance. “Always get a second opinion. If a doctor diagnosed you with a serious medical condition, you’d get a second opinion. It’s the same with your car.”

Mr. Bacchus also says to be aware of the parts a shop uses. Using inexpensive parts can create future problems that end up being more expensive than doing the job right the first time. “If you don’t put Jaguar brakes on your Jaguar, you’ll hear the brakes screech,” he explains. “Having the job done right can cost more upfront, but it’ll be much less than paying for double labor.”

If you own a Jaguar, consider the following tips to extend its life and improve its gas mileage, emissions and overall performance:

• Keeping your Jaguar’s engine clean is the best preventive maintenance. A clean engine runs cooler and is less likely to cause other parts to prematurely fail.
• Regularly replace all filters, lubricants and coolant. Use manufacturer-recommended mileage guidelines as your benchmark. Jaguars’ sensors and mechanical tolerances are tight, so even slight variations can create drastic performance changes.
• Know your Jaguar’s systems and particular requirements before starting any project. Don’t attempt to fix what you don’t understand.
• If your Jaguar’s computer is designed to learn and adjust, remember that some improvements might not take effect right away. The computer may need to see various parameters before making any permanent setting changes.
• Keep a list of tune-up parts and perform routine maintenance: spark plugs and spark plug wires; distributor caps and rotors; oxygen sensors; oil, air, PCV breather, fuel and transmission filters; vacuum and coolant hoses; temperature sensors; lubricants; and belts.

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Frequently Asked Questions

Q: Do you give written estimates?

A: Yes. We’ll write a repair order so you can use it to compare with other shops.

Q: How much will my repair cost?

A: After we’ve diagnosed the problem, we’ll give you an estimate, either over the phone or in writing. Most customers who do comparison shopping come back and have us repair their cars.

Q: How long will my repair take?

A: It depends on what needs to be fixed, but we try to get repairs done as quickly as possible. The biggest cause of delays is waiting for parts, but we do everything possible to make sure they arrive on time. On occasion, we’ll even drive out to pick up a part.

Q: Isn’t it better to go to a dealer for repairs?

A: Using a qualified, independent technician is just as good as going to a dealer, and it’s less expensive. We’re trained to service Jaguars and Land Rovers just like a dealership. Also, using an independent repair shop won’t invalidate your warranty.

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SELECTED PHOTOS FROM Bacchus British Services

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Sheik Bacchus

Expert CONTRIBUTOR PROFILE
  • Sheik Bacchus is owner of Bacchus British Services, a Diamond Certified company since 2009. He can be reached at (925) 385-8954 or by email.

Sheik Bacchus: British Fixation

By James Florence, Diamond Certified Resource Reporter

DUBLIN — Sheik Bacchus got an early start in automotive work thanks to the influence of his older brother, but it wasn’t until college that he caught the bug for British cars. “My dad died when I was pretty young, so my older brother became my mentor and taught me a lot of stuff,” he recounts. “I was about 14 when he got me into working on cars. I would help him with his brakes, oil changes and other maintenance, and that became very influential for me. Following high school, I went to college to get my formal automotive training, after which I started an apprenticeship at a Jaguar-Land Rover dealership in Miami. Later, I came to San Francisco and took a job with a British car specialist before opening my own shop in 2006.”

Today, as owner of Bacchus British Services, Sheik explains why he has continued to specialize in vehicles from across the pond (and beyond). “From the beginning, I loved working on British and European cars—the sophistication with which they’re engineered is just mind-blowing. When I first opened my shop, we serviced Jaguar and Land Rover exclusively, but we eventually started incorporating a greater variety of European makes. Now, you can come into the shop on any given day and find a Jaguar, Land Rover, BMW, Mercedes-Benz or Porsche.”

Originally from Guyana, Sheik received his automotive education in Toronto before coming to the United States in 1994. Today, he resides in Dublin with his wife, Patricia, and their son, Tariq. Outside of work, Sheik spends a lot of his time involved with his son’s sports activities. “Tariq plays basketball and soccer, so I like attending his games and helping him practice,” he says. “I also like to work on cars, even when I’m not at the shop. I always have a couple of projects going—that’s how I relax.” Sheik also enjoys taking weekend trips with his family, whether to visit Santa Cruz beaches in summer or hit the Tahoe slopes in winter.

In regard to his professional career, Sheik says customer satisfaction is easy when you’re passionate about what you do. “Working on cars is what I love, so naturally I want to do the best job possible. I enjoy getting positive feedback from my customers, and at the end of the day, it feels good to know I’ve made a positive impact. There’s something extra rewarding about getting to do what you love and being able to help people in the process.”

When asked the first thing he’d do if he were to retire tomorrow, Sheik says he’d take a break. “My day starts at 5am, so first I’d probably want to sleep in. I’m a bit of a workaholic, so it would be good for me to relax and take a vacation—maybe I’d do a European getaway or something. Of course, even if I retired, I’d keep working on cars in my spare time, just for fun.”

Ask Me Anything!

Q: What was your first car?
A: A Toyota Cressida. My brother and I bought it for about $600 and fixed it up.

Q: What’s your dream car?
A: A Jaguar roadster—either the XK120 or XK140.

Q: Coffee or tea?
A: Tea.

Q: What’s your favorite local restaurant?
A: On the Border Mexican Grill & Cantina in Dublin.

Q: Music or talk radio?
A: I like a little bit of both. When I get tired of one, I switch to the other.

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Expert articles
  • Coolant Leak Warning for Newer JLRs

    If you own a Jaguar or Land Rover (JLR) from 2010 or later, you’ll want to know about a common issue to watch out for. In recent years, it has become increasingly apparent that the 5.0 motors found in these vehicles are prone to coolant leaks, typically caused by faulty water pumps.

    The first clue that you might have a coolant leak is if the “engine coolant low” dashboard light illuminates on a recurrent basis and you have to continually refill the coolant reservoir. It’s critical to not ignore this light. It doesn’t take much to overheat the 5.0 engine—even a single mile of driving with depleted coolant can do it. If your vehicle’s engine overheats, it can result in severe damage and you’ll most likely have to replace it.

    If your coolant warning light comes on, stop your vehicle, check the reservoir level and refill as needed. If the problem persists, take your car to a local JLR specialist or dealership to have it checked out. If your vehicle is still under warranty, you can have it repaired for free. Either way, don’t ignore this issue—your car’s life may depend on it.

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Expert video tip

Video: A Common Issue with Jaguars and Land Rovers

Complete Video Transcription:

DUBLIN — Host, Sarah Rutan: If you own a Jaguar or Land Rover from 2010 or later, you’ll want to know about a common issue to watch out for. Today we’re in Dublin with Diamond Certified Expert Contributor Sheik Bacchus of Bacchus British Services to learn more.

Diamond Certified Expert Contributor Sheik Bacchus: Today I’m going to talk to you about coolant leak on Jags and Rovers on the new 5.0 motor that we’ve been seeing on 2010 and up Jags and Rovers. Coolant on these cars are very important not to go low. If you see a coolant light comes on, on a 2010 and up Jaguar or a Land Rover, do not drive it until it’s been topped off or checked out at the shop. If the engine is overheated, it will end up costing you thousands of dollars to replace the engine. Overheating the 5.0 doesn’t take very much, not even one mile of driving with that coolant light. And if the coolant leaks out, it will cost severe engine damage to the cylinder walls. And you will end up replacing the engine.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

 

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Bacchus British Services WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Bacchus British Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Bacchus British Services : Average 9.2 out of 10 based on 175 unique customer surveys of customer satisfaction.

Andrew P.

VERIFIED Bacchus British Services CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good, quality work.

They're a reputable company, and they know the history of my car.

Angie J.

VERIFIED Bacchus British Services CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They have good customer service. They were very informative and explained everything to me.

Barry G.

VERIFIED Bacchus British Services CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their prices are reasonable, they do a very good job, they are usually on time, they are easy to work with, and they are straightforward and honest. When he tells me what the car needs, I believe him.

The car always runs good when I get it back from them.

Brad I.

VERIFIED Bacchus British Services CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're thorough, detailed, professional, and they have a pretty decent turnaround time.

They get the job done quickly, and they're very honest.

Brian A.

VERIFIED Bacchus British Services CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. I felt like they went out of their way for me, and they exceeded my expectations.

They were efficient, reliable, on time, and they stuck to their quote.

Cindy L.

VERIFIED Bacchus British Services CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're competent, responsible, and they do satisfactory work.

They're accommodating, knowledgeable, and they get the job done quickly.

David F.

VERIFIED Bacchus British Services CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality work and very good communication

The price and quality combination

Ryan T.

VERIFIED Bacchus British Services CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, and they are experts.

Their friendliness and their willingness to explain the issues with the car

Elaine H.

VERIFIED Bacchus British Services CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were able to handle a problem that other car repair places were not able to help me with.

Elizabeth L.

VERIFIED Bacchus British Services CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think it is a good place, and I would recommend them.

They are pretty good, and I have been using them for quite some time.

Eric T.

VERIFIED Bacchus British Services CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really know about Jaguars, and they are easy to communicate with.

They are honest. They understand what my problems are, and they take care of them.

Frank L.

VERIFIED Bacchus British Services CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have friendly service and good quality of work.

They have a fair price and a convenient location. I am satisfied with them.

Alex S.

VERIFIED Bacchus British Services CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a good place.

The process was efficient, and the service was friendly. The job was done right.

John H.

VERIFIED Bacchus British Services CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reasonably priced, and they fix things the first time. They are accommodating for tight time schedules.

They fix things right, and you can rely on their judgement and their professionalism.

Lance F.

VERIFIED Bacchus British Services CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Sheik, the owner, will do everything he possibly can do to make you happy, and if you can't get it fixed there, you won't be able to get it fixed anywhere.

The level of customer service, and he finishes the job when he says he will. He is very honest. He will tell you if you don't need something, and he is realistic.

Lela M.

VERIFIED Bacchus British Services CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always accommodating and always efficient. They always told me what was going on with the car, but price was always an issue.

They were always available for me, and they were very friendly. The owner was very friendly, and he made himself available to me if I had any questions.

Mary C.

VERIFIED Bacchus British Services CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

They came, picked my car up, and they brought it back.

Micheal P.

VERIFIED Bacchus British Services CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, fair, and they have a great attitude. He is a great person.

I would give them an '11'. He goes out of his way to make sure my vehicle is running the way it is supposed to. He is really thorough, and he is the true sense of an engineer, not just a mechanic.

Mike M.

VERIFIED Bacchus British Services CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to do well in specializing what they advertise, which is European motors.

The integrity, and they did what they said they were going to do. Everyone in the front room was very polite.

Nancy W.

VERIFIED Bacchus British Services CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient, and they know what they are doing.

The service, they know what they are doing.

Read All 175 Survey Responses at Ratings View