Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
December 2006
We declare that B & L Glass Company HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #996
(707) 809-5900
3175 Cleveland Avenue
Santa Rosa, CA 95403
Owner Gregg Campbell

B & L Glass Company provides, installs, and repairs a variety of glass products for residential and commercial clients throughout the North Bay. The company installs everything from tabletops to large commercial storefront windows, and it offers customized glass that’s suitable for skylights, shower doors, decorative mirrored walls, railings and many other applications. For the convenience of its customers, it’s also available to perform 24/7 emergency glass repairs.

Owners Phil Brown and Gregg Campbell have more than 50 years of combined experience in the glass service industry. They manage B & L Glass Company with a simple goal in mind: to provide high-quality glass products and customer service to match.

B & L Glass Company also replaces damaged window glass and dual pane windows whose seals have been compromised. The company is an authorized dealer for many leading glass manufacturers, including IWC, Milgard, Mercer, Velux, Fleetwood and Western.

Company Philosophy

“We handle our customers the same way we handle our fine glass products—with great care. It’s important for us to provide the most prompt, professional service possible. We do every job correctly the first time, and if something isn’t right, we’ll correct it immediately.”

Serving the North Bay Area

Commercial & Residential
Window & Door Glass
Plate Glass
Shower Doors & Mirrors

Map

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Findings based on statistically reliable research from 325 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 325

Diamond Certified Qualification

Based on 325 customer surveys, we declare
B & L Glass Company
has passed all rating steps and has earned
The Diamond Certified Award
No. 996
Continuously qualified since December 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Dennis V. Verified Customer Name
"When they are going to be there at a certain time, they are there, and they are very prompt."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

B & L Glass Company
3175 Cleveland Avenue
Santa Rosa, CA 95403
(707) 809-5900
(707) 546-3820 fax
DCID7075464143

Mon – Fri: 8am – 5pm
Sat: 9am – 2pm
24-Hour Emergency Glass Service

Serving the North Bay Area

Gregg Campbell, Owner; Phil Brown, Owner
50 (Combined)
26
218220
Liability Insurance, Workers' Compensation
Commercial & Residential, Window & Door Glass, Plate Glass, Shower Doors & Mirrors
Marin Glass
Sonoma Glass

Photo & Video Gallery

Survey Responses For

B & L Glass Company

B & L Glass Company: Average 8.9 out of 10 based on 325 unique customer surveys of customer satisfaction.
Dennis V. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive and professional."

"When they are going to be there at a certain time, they are there, and they are very prompt."

Lynn P. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable."

"The selection"

Tim M. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really professional and trustworthy."

"They show up."

Jennifer S. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful, their pricing was very good, and they were always on time."

"Their service, they were always there to answer questions and always on time."

Mason A. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very informative, and they are straight up."

"Their customer service, he seemed like an honest guy, and I trusted what he was saying."

Steve K. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am very satisfied with the work, and I would definitely recommend them."

"They are on time when they say they are going to do the job."

Richard B. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good. Go ahead and get a quote from them."

"They were able to come out quickly and solve my problem."

Jacques L. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend B & L Glass Company."

"Their attitude on the job site and their scheduling, they make what you want happen."

Andrew S. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would refer B & L Glass Company."

"Their customer service, they are very thorough and on time. They deliver when they are supposed to."

Kim Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable."

"They had good service, and they got back to me when they said they would."

Luke S. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to go with them and use their service."

"They are courteous, and they have quick service."

Christie A. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Efficient, and out of all of the trades that I had to source for this project, they were the best. They were quick, timely, knowledgeable, polite, and professional. Right now, all of the trades are crazy busy, and they could have blown me off as my job was really small. Not only did they squeeze me in, but I ordered and had it in a little over 2 weeks."

"Everything, they are fabulous."

Diego M. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good, fast, and they had good quality."

"If you need it that day or the next day, they are able to accommodate you."

Michael Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them. They were timely, professional, and clean."

"The delivery was as promised."

Todd F. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"High quality, good service, and I would definitely use them again."

"They are easy and friendly to work with. They do quality work."

Rob C. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That Stacy in the office is very helpful, and they are a very knowledgeable company."

"I would give them a "12". I like the help at the front desk. I am pretty sure her name is Stacy."

Connie Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would just say that they are very efficient, very personable, and they give you a lot of information. I would definitely use them again and recommend them."

"They were prompt in getting back to me and very personable, which was very important to me."

Joshua S. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Just that they have competent people"

"They are on time and competent. It was nice to deal with people who were on time and knew what they were doing."

Dan M. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quality workmanship"

"They are on time, clean, and their pricing is right where it should be."

John M. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them because they do quality work."

"They told me what I needed to know, what the cost would be and got right on the job. "