Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
December 2006
We declare that B & L Glass Company HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #996
(707) 809-5900
3175 Cleveland Avenue
Santa Rosa, CA 95403
Owner Gregg Campbell

B & L Glass Company provides, installs, and repairs a variety of glass products for residential and commercial clients throughout the North Bay. The company installs everything from tabletops to large commercial storefront windows, and it offers customized glass that’s suitable for skylights, shower doors, decorative mirrored walls, railings and many other applications. For the convenience of its customers, it’s also available to perform 24/7 emergency glass repairs.

Owners Phil Brown and Gregg Campbell have more than 50 years of combined experience in the glass service industry. They manage B & L Glass Company with a simple goal in mind: to provide high-quality glass products and customer service to match.

B & L Glass Company also replaces damaged window glass and dual pane windows whose seals have been compromised. The company is an authorized dealer for many leading glass manufacturers, including IWC, Milgard, Mercer, Velux, Fleetwood and Western.

Company Philosophy

“We handle our customers the same way we handle our fine glass products—with great care. It’s important for us to provide the most prompt, professional service possible. We do every job correctly the first time, and if something isn’t right, we’ll correct it immediately.”

Serving the North Bay Area

Commercial & Residential
Window & Door Glass
Plate Glass
Shower Doors & Mirrors

Map

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Findings based on statistically reliable research from 300 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 300

Diamond Certified Qualification

Based on 300 customer surveys, we declare
B & L Glass Company
has passed all rating steps and has earned
The Diamond Certified Award
No. 996
Continuously qualified since December 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

John M. Verified Customer Name
"They told me what I needed to know, what the cost would be and got right on the job. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

B & L Glass Company
3175 Cleveland Avenue
Santa Rosa, CA 95403
(707) 809-5900
(707) 546-3820 fax
DCID7075464143

Mon – Fri: 8am – 5pm
Sat: 9am – 2pm
24-Hour Emergency Glass Service

Serving the North Bay Area

Gregg Campbell, Owner; Phil Brown, Owner
50 (Combined)
26
218220
Liability Insurance, Workers' Compensation
Commercial & Residential, Window & Door Glass, Plate Glass, Shower Doors & Mirrors
Marin Glass
Sonoma Glass

Photo & Video Gallery

Survey Responses For

B & L Glass Company

B & L Glass Company: Average 8.9 out of 10 based on 300 unique customer surveys of customer satisfaction.
John M. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them because they do quality work."

"They told me what I needed to know, what the cost would be and got right on the job. "

Susan V. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the only people that could fix our problem. I highly recommend them. "

"The personal service, expertise, and fair price, we had a difficult job and were receiving outrageous estimates. They are the only ones that gave us a fair price."

Jim G. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the ones to call. They are very professional, knowledgeable and they get there when they say they will. "

"They show up on time."

Matt H. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The work they did was what I expected. They were on time and gave me a reasonable price. "

"They are a local company."

Minera V. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reasonably priced and friendly. The type of service they deliver is a dying breed. They are super friendly and you can tell they are happy to be in business. They are authentic, sincere, and have a fast turnaround time. It's as if I'm going to a family member."

"Just who they are, their character and demeanor, as a woman, I feel safe using their services."

Dan K. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable."

"They do fast work."

Maria S. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable, professional, efficient and neat. "

"Their promptness"

Diane L. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them because they are courteous, fast, and very helpful at the front desk. They know their products and are reasonably priced. "

"Service, my job was delayed and they offered me a discount. They are very professional."

Candy L. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very helpful, honest and fast"

"They were able to do my repair right away."

Leonard G. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They got the job done fast and explained exactly what they were doing."

"Very professional"

Adrian R. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good service, fast, and good prices"

"Good service"

Duane D. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The glass"

"Things are done timely. They showed up when they said they would."

Matt T. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided good service. They were very knowledgeable."

"Price"

Jocelyn E. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really do a quality job."

"They are fast and did a great job for us."

Brock S. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's an easy place to go and they are not too busy."

"They got me in and out very fast. It was as if I wasn't even there, that's how fast they were."

Bill E. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say we were more than satisfied."

"I liked the whole experience."

Ben B. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Prompt service and an honest answer"

"Their service, they came on time and told me what I needed to do."

James C. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're really good. They have good quality products, their work is great, they come on time, and they are always on schedule."

"I like that they have good products."

Veronica D. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient and friendly. They work to accommodate your schedule. They're really good."

"I like their professionalism."

Emily H. Verified B & L Glass Company Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable, and they did a good job."

"Their price "