B & L Glass Company

B & L Glass Company: Average 8.8 out of 10 based on 225 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

T.V.Y. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were quick, inexpensive, and they did what they said they would do."

"They are a half mile from my shop."

H.W. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"The good quality of their work, and they delivered on time."

"The good quality of the work"

H.I.S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are reliable, trustworthy, and they have fair pricing."

"They are reliable, trustworthy, and their pricing is fair."

Danny S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"The work was good. I never saw them. They did everything well."

"I didn't have to be there, and the prices were good."

Dave S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very quick, courteous, and they do good work."

"They were able to take care of me very quickly."

Fred K. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I have recommended them to others already. I was very happy with them."

"They were on time, and the finished product was good."

Jan W. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Hurry up and go there."

"Customer service, they have a friendly attitude."

Jim S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I recommend them to everyone. They are customer oriented and service driven. They go above and beyond for their customers."

"They were able to repair my $3,000 copper front door for $300. I was amazed."

Judy M. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would recommend them highly. They are very professional, and their products are beautiful."

"They are very prompt."

Libby H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were really fair and reliable."

"They are straight shooters and good people."

Mark T. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They gave me the best customer service. They also gave me great options."

"The turnaround time"

Marsha R. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were on time and clean. It's a perfect product."

"The product is great, and the serviceman was so clean and careful."

Michael D. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are easy to deal with, honest, and they do what they say they are going to do."

"The people"

Raymond J. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"We use them all the time. The crews are very proficient. The entire group is very nice."

"Everything, especially the workmanship"

Richard H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They did a very large mirror for me. It had been measured wrong the first time, but they cheerfully re-cut it and it was fine. They are reliable and local. They talk with the customer and listen."

"They were on time and efficient."

Roger D. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Their price was fair, and they did what they said they would do."

"They offered options for my house."

Theresa W. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They did a great job."

"The technician figured out a clever way to solve a problem."

Angelina N. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service, they were prompt, efficient, and knowledgeable. I was completely satisfied with my experience. I would say they did a very good job. They were excellent."

Anthony H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they are proficient, timely, and really courteous. I think they are also very qualified. They know what they are doing."

Beverly B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on the ball. The two guys they sent out to install the glass did good work. They were really nice men. They did a good job."

Bill D. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They backed their guarantee. I made the mistake of putting water on the caulking before it dried. When I called them, they came right back and put more caulking on. They were super."

David C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service, information, recommendation, and guidance on how to go about my situation"

Helen M. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked Gregg. He sold me the glass and gave me the price. He was direct. There were no surprises. Everything went smoothly. The service was excellent."

Ian M. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are highly professional, and they do a fantastic job. I am very happy. They deliver a fantastic product. They are doing a really good job. It's a great company."

Mark D. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guys that came out did an excellent job. I was happy with their work. "

Scott D. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service, the girl was very helpful. I thought she was wonderful."

Phil P. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service was fast and they did as I asked."

Bob S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I got what I ordered."

Marc S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were easy to deal with and they had great prices."

John S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service, the people were very helpful and friendly."

Jim H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very prompt and friendly."

Brook C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was simple, fast, and great."

Lisa M. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what I asked them to do. They did a good job."

Linda G. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Prompt and good service"

Wayne B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The whole package, I like everything about them."

James B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were willing to help."

Rhonda E. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service was excellent. The women were very friendly."

Raymond F. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very efficient counter service"

Shane D. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and they answered all of my questions."

Dave H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"No hassle, they got the job done."

L.M.I. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attitude was good. That is half the battle. "

K.G. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've used them many times. They are very qualified and very pleasant. They go out of their way to make sure it is just what I want. "

Robert H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very businesslike. They got it done. "

N.V.A. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I use them all the time. Their personnel is friendly and customer service oriented. They are there to take care of us. "

M.B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attention to detail, timeliness, and prices were good. "

C.C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They go out of their way to help. They are very community minded. We've been customers for years. "

Richard O. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They just had good customer service."

Ken H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job. They were prompt and courteous. We're repeat customers. The prices are also very good. "

Trudy M. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The work was done well. "

P.D. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made a mistake measuring. When they came to install it, they realized it didn't fit, so they went back to get the right size window. They were knowledgeable, courteous, and on time."

William S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did their job."

Lynn M. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and came when they said they would."

Russ P. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a real good job."

Martha K. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were pleasant when they were here and worked efficiently."

Patric D. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I just liked them. I was completely satisfied."

Jim S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient and very professional."

Mary C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was very thorough and well documented. "

Rich A. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were the nicest business I have ever dealt with. They were polite, efficient, and fast. "

Peggy T. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their technicians were very professional."

Bill B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would do, and they showed up when they said they would. I was very happy with them."

F.M. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were responsive, friendly, and seemed to know what they were doing. "

B.T.C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, reasonably priced, and did good work."

Ken V. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came on time, and the girls in the office were really nice."

V.G. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very honest, and when they came to install the window, they did a great job."

F.C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time, the price quote was accurate, and they did a good job."

J.C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were responsible, and they showed up on time."

Teri S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came out right away to replace a window that was shattered by a golf ball."

Maria R. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought the service was good."

Leonard K. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very professional, and they did a great job."

N.C.C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were easy to do business with."

J.W. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've used them in the past."

Sonja M. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very polite and professional."

Susanna M. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would do."

Lindsay A. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and very efficient."

Alan M. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They provided me with good service."

Jennifer W. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and did a good job. "

Mike F. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came and repaired the window right away. They even showed us how to maintain and fix the problem the next time it broke."

Nancy S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very easy to deal with. "

Ray S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their friendliness"

Corrik B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're a pretty simple company."

Jonathan B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The worker who came out was very informative, and he did a good job."

Kevin S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got the job done right the first time."

Kim S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:No

Q3 & Q4:"The quality of the product was great."

Jeanette S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service was quick. "

Paul V. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were precise, on time, and they followed through."

Daniel A. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality and the service were excellent."

Mary R. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very quick, and they act in a very professional manner."

Ron B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got the job done at very reasonable prices."

Derek H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service is great, and they pay attention to the needs of a customer."

Bob S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are fast and efficient when it comes to the work."

John H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They get the job done quickly and professionally. I feel very confident with their service."

Laura R. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They get the job done."

Catya H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came up and did a job that other companies were unwilling to do."

Sharon B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They showed up when they said they would, and they were polite. When the job was done, they cleaned up after themselves. They even cleaned my mirrors."

Jim G. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a very good job on the windows."

Elli S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came right away and took care of the problems."

Millie B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are fast and efficient."

Josh G. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very friendly, and they were very quick with their service."

Dennis C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I got the product quickly, and they were very efficient."

B.D. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought the service was very good, and they were really quick to help me."

Amy C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very informative, and they helped me decide on what I wanted."

Noreen P. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mo was fabulous. She really amazed me."

Leslie W. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had great customer service."

Victoria F. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they are really reliable."

Jesse Q. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were willing to go out of their way to get a special product for me. As a customer, I felt like they cared about me."

Doug S. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought Phil Brown was a very honest and straightforward person. "

Jim D. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service was quick, and the girl behind the counter was very informative."

Mary H. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They delivered the products on time."

B.C.C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're a professional organization that does quality work. I always tell people they're the best glass company in Santa Rosa."

D.F.C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like their quick service."

A.E.N.C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"No specific response"

K.B. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the work in a timely manner."

L.G.M.C. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their office people are helpful and courteous."

H.S.I. Verified B & L Glass Company Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're honest and professional. They've been in the area for a while, and we always use them. "

H.C.W. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"It is an excellent outfit, and they always have what I need. They have always been prompt, and the service is very good."

"Their reliability"

P.C.R. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They were very courteous and professional."

"They worked with me on an issue, so they were very good about solving a problem and working with me."

John R. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They provide excellent service."

"They take care of whatever needs to be done."

Michael S. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They were responsible, on time, and courteous."

"They were courteous and responsible. They didn't leave any mess or anything broken."

Cameron T. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He got here promptly."

C.S.T. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"A combination of things, the front counter help and the technical help from the back"

Carol S. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They didn't get it right the first time, but they came back without a fuss and fixed it promptly. It was fine."

Jean W. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The salesperson was helpful. He explained what I needed."

Louise C. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the glass pane I had them put in. "

Pat K. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were here when they said they would be. They were on time. Their price seemed okay. "

Ray N. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very responsive."

Loren F. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive and helpful. They did exactly what they said they would do."

Greg B. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive and they had good customer service. The people were friendly."

John B. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They got the job done. I thought they did a good job."

Nick K. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The installation was quick and the quality was great. I would use them again in the future."

Roberto M. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service, the lady at the front desk was very professional. "

K.C.C. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They do what they say."

C.C. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The customer service is good. They follow through. We've dealt with them for over fifteen years. "

C.H. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service and the people, they seem to care about what they do."

T.A. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were dependable."

Judilee W. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were easy to talk to and very cheerful and happy to see us when we walked in the door. Their bubbliness turned my mood around. They made me feel like I was a long term customer. The quality of the product was awesome. There was a small problem. They were there within a day. "

Rich L. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were reliable."

Robert E. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were prompt and came when they said they would."

Ann H. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would, and the glass was installed properly."

John N. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did the job in a timely fashion. "

Quentin M. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The guy who came out was friendly and provided a friendly service."

Celine B. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time, and they did a good job of cleaning."

Steve S. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time, and they did a good job."

Elizabeth M. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They got the job done on time. They were also very nice."

Carson C. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They squeezed me into their busy schedule."

Ben H. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do in a professional and timely manner."

Ron G. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked doing business with Phil. He's great, and he has a good crew working for him."

Ann A. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people that work there are great."

S.C.C.I. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We've been using them for years, and they're always prompt."

O.C. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're responsive."

K.C.C. Verified B & L Glass Company Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their responsiveness and professionalism"

Greg S. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They are dependable."

"I like their dependability."

Heather K. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They are efficient. "

"They are human and friendly."

Jeff H. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They are not perfect, but they made good on their errors."

"Their honesty"

Tam D. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They are very friendly, efficient, and helpful."

"I like the people who work there. They are very friendly and helpful. They are pleasant, and they give you lots of information and possibilities. There is no pressure."

Chris C. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Responsiveness, they had good attention to detail. They were thorough and attentive."

Daniel G. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Customer service, they were really helpful and nice."

Ellyn M. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They showed up on time, and they did the job right. They were very professional."

James N. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They came out and did a good job. The guy who did the work was friendly."

Kevan C. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful with the problem that I had. They spent a lot of time solving it."

Louisa H. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They provided me with the service I asked for."

Margaret H. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were prompt."

Nina F. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were close to my work."

Joe K. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Good customer service, they were very friendly."

Richard S. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The girl who worked at the desk was awesome."

Gene J. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the prompt, professional service."

B.A.G.C. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The price"

M.C. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They perform when they say they will. That is very important in this business that a company keeps their word."

Alan G. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Competitive price"

C.N. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are close. They are a local company."

Rachel S. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They follow through just as they say they will. "

H.B. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Prompt service"

Terry W. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I felt they were trustworthy. They did a good job. They also had a good price."

Cath A. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They tried to make me happy."

Brian G. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the job. "

Leigh M. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their attitude and willingness to work with us."

George D. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"His skill level and carefulness on the job"

B.F.S. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They got the job done."

B.B.O.T.R. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality of their work was really good."

S.L.W.C. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Professionalism and quality of work"

Joel D. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The estimates were done in a timely manner."

Greg M. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I think they have good quality products."

Ken L. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service people were nice."

Erica C. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"They came quickly and got the job done."

Kirby C. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality of the product is really good."

David V. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did a good job."

Dean H. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They have reasonable prices."

Bob B. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The job was well done. I really liked that they were upfront with me."

Gail B. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are really good people."

Jeff S. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Even though they made a couple mistakes with my order, they eventually worked it out in the end."

George H. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are really reliable."

W.B.C. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They came through and did a good job."

Daniel B. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They ordered too many windows for our project. When I let them know, they were very responsive to the situation and corrected it immediately."

Marshall B. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The price was very affordable, and they were also very convenient."

Jeanne S. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very friendly. I had a difficult job, but they were able to complete it."

M.C. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were in close proximity to the job we did in Santa Rosa."

J.P.R.D.I. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality of the product was great."

K.C.C.I. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Friendly and knowledgeable office staff"

G.R.A. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are knowledgeable and friendly."

W.C.I. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were responsive to my questions and change order requests. They also gave us some good engineering ideas."

C.C.S. Verified B & L Glass Company Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the service and overall workmanship."

Gene P. Verified B & L Glass Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"After they messed up the door, they re-did it without any problem."

Arnie J. Verified B & L Glass Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They took care of our needs."

Michelle M. Verified B & L Glass Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I liked Gregg. I thought he was very personable and professional. "

P.C.C.I. Verified B & L Glass Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"We have a good working relationship with them. We have been doing business with them for the past 8 years."

J.M.A. Verified B & L Glass Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They're very good on the commercial supply and installation of windows."

M.C.C. Verified B & L Glass Company Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They use good products. "

Patty P. Verified B & L Glass Company Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The people in the office were very helpful."

Steve S. Verified B & L Glass Company Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"They had to come out three times before the measuring was done correctly, but the people were very responsive and took care of it."

Cheryl A. Verified B & L Glass Company Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"I don"

M.H.U. Verified B & L Glass Company Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The price"

B.C. Verified B & L Glass Company Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The product is nice."

P.C.C.I. Verified B & L Glass Company Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"It's been a long-term relationship."

Anne G. Verified B & L Glass Company Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They got it done."

Nancy R. Verified B & L Glass Company Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"The guy was quick, pleasant, and neat when he put the shower door in. "

Eugene D. Verified B & L Glass Company Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They are close by and convenient for me. They were able to meet my schedule."

Valerie C. Verified B & L Glass Company Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They eventually got the job done."

A.N.A. Verified B & L Glass Company Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They got the job done."

Debra E. Verified B & L Glass Company Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"The first window was satisfactory. "

Brenda G. Verified B & L Glass Company Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"I thought they had good turnaround time and pricing."

Carl B. Verified B & L Glass Company Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"The woman upfront was very knowledgeable."

C.R. Verified B & L Glass Company Customer Name

Q1:3 out of 10

Q2:Yes

Q3 & Q4:"I will use them again due to the fact that I've used them for many years. They come out fast. They are friendly. "

P.C.C. Verified B & L Glass Company Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"I like Phil Brown. He's a great salesman."

Don K. Verified B & L Glass Company Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"The only thing I liked about them was the person who did the work. He was really good. "

Pete T. Verified B & L Glass Company Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing"

Nina T. Verified B & L Glass Company Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"I didn't like anything about them. They cut the glass too big, and it didn"

B & L Glass Company

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Map

Customer Satisfaction

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Verbatim Survey Responses From Only Verified Customers

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Company Capabilities Table

Survey Responses For

B & L Glass Company

B & L Glass Company

Company Philosophy

Map

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified® Video Profile

Company Capabilities Table

Survey Responses For

B & L Glass Company

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