Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
November 2003
We declare that B & J Transmissions HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #326
(408) 782-4909
65 San Jose Ave
San Jose, CA 95125
A look at B & J Transmission’s service area

B & J Transmissions is a San Jose-based repair shop that fixes automatic and manual transmissions for motorists in Santa Clara County. Other transmission-based services include electrical diagnosis, manual clutch service and repair, band adjustments, and fluid exchange. The company also offers general auto repair and care—automatic flywheel replacement, manual flywheel resurfacing, differential service and CV axle replacement—and works on fuel, cooling, heating, and brake systems.

Owner Ben Villafaña has worked in the auto industry for more than 40 years, and he has spent the majority of that time mastering transmission repair/ rebuilding skills. B & J Transmissions is affiliated with the Automatic Transmission Rebuilders Association (ATRA), an international trade association for the professional transmission repair industry. As an ATRA member, the shop adheres to the organization’s strict bylaws and code of ethics.

Company Philosophy

“We believe the only way to do a job is to do it right the first time. From our quality of workmanship to our attention to detail, we treat each customer’s car as carefully as we would our own. Our family-owned and operated business always gives every customer honest, fair, high-quality service. We promise we won’t remove a transmission unless it’s absolutely necessary.”

Serving all of Santa Clara County including San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy and Campbell.

Axles
Clutches
Differentials
Transfer Cases
Transmissions
Domestic and Foreign

Comparative Summary

B & J Transmissions has been replacing and rebuilding transmissions for all types of automobiles at its San Jose facility since 1990. While the shop is qualified to perform general automobile repairs, it focuses on transmissions and strives to build a high-level of expertise in a complex subset of automotive repair. “Transmissions are the most difficult aspect of auto repair,”...

Frequently Asked Questions

Q: Can you give an estimate over the phone?
A: "No. Transmission problems can be difficult to diagnose, and we really need to look at the car before we can offer a reliable estimate. We offer free inspections and road tests, during which we’ll take a detailed look at your transmissi...
Q: How long does it take to complete a transmission job?
A: "Generally around two to three working days."
Q: How long does it take to diagnose a transmission problem?
A: "The inspection takes about an hour, but we schedule half a day for it."

Map

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Industry Info

Costly transmission repairs can be avoided by taking simple, preventive measures.
Ben Villafaña, owner of B & J Transmissions in San Jose, recommends following these tips for keeping your car’s transmission functioning to its highest potential. Regularly check the fluid level. Few things are more important than a...
Findings based on statistically reliable research from 275 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 275

Diamond Certified Qualification

Based on 275 customer surveys, we declare
B & J Transmissions
has passed all rating steps and has earned
The Diamond Certified Award
No. 326
Continuously qualified since November 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alex F. Verified Customer Name
"He did the job correctly. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

B & J Transmissions
65 San Jose Ave
San Jose, CA 95125
(408) 782-4909
(408) 292-4381 fax
DCID4082925222

Mon – Fri: 8am – 5pm
Sat: 8am – 12pm

Serving all of Santa Clara County including San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Palo Alto, Cupertino, Gilroy and Campbell.

Ben Villafaña, Owner
40
3
161613
Liability Insurance, Workers' Compensation
Automatic Transmission Rebuilders Association (ATRA), Better Business Bureau, Santa Clara Chamber of Commerce
1990
Axles, Clutches, Differentials, Transfer Cases, Transmissions, Domestic and Foreign
600
Automobile Owners
1-Year/15K-Mile Standard Warranty, ATRA Gold Nationwide Extended Warranty

Photo & Video Gallery

Survey Responses For

B & J Transmissions

B & J Transmissions: Average 9.1 out of 10 based on 275 unique customer surveys of customer satisfaction.
Alex F. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's very knowledgeable and honest."

"He did the job correctly. "

Ana B. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide excellent service and customer service."

"They seem to care about the customers. "

Jack L. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them. They know what they're doing. "

"I would say the amount of information they provide during the service was the best. It's expensive work that takes some time. They remove the transmission, dismantle it, and take it apart. During that time, they sent pictures of the internal parts that were being replaced, which was helpful. "

Carmelo G. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They should go to this shop. They have great people and great service."

"The service and the quality"

Ryan D. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good mechanics."

"They always have answers to your questions, and they are good guys. They fixed my car, and I didn't have any problems afterwards."

Edgar M. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job, and I haven't had any issues with my transmission since."

"They were quick at fixing my car, and it didn't take that long. They knew what they were doing."

Lucas S. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very helpful. He is very communicative. He will call you if there are any changes to the status of your vehicle. He will always check with you first before doing anything. His estimate is always within the ballpark."

"The confidence of having your vehicle repaired there, if there are any issues, you can always bring it back. There are a lot of good things about that place."

Francisco T. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them, because they treated me well."

"The customer service, they helped me very quickly."

Nathan E. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them, and they are very helpful."

"They are responsible."

James O. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have taken both of my vehicles there when I have had problems."

"They were pretty reliable, and I have dealt with them over the past 3 or 4 years. My problem gets resolved in a timely manner."

Jeff N. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Don't bother phoning or going anywhere else."

"They did an excellent job on the rebuild of the transmission. The torque convertor failed one month out of the warranty, and they took it in and fixed it at no cost."

Jessy G. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good customer service and good quality work"

"The people, the workers are social and funny."

Jesus P. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are one of the best places to bring your car."

"The quality of the work and the prices"

Joe V. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were able to solve a problem that the dealership couldn't, and they showed me what they did, which was very thoughtful. They fixed a very important part of the car."

"They are efficient, and they are honest."

Jorge M. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"They were professional. They did a good job."

Jose C. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did good service for me."

"They were good."

Jose C. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable, and they knew what they were doing."

"They always get me in and out on time, and they get the job done right for a fair price."

Ben H. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the work that they do."

"The car was ready when they said it would be ready."

Lisa W. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, and they are just nice people. They do a great job."

"They were very honest with me. My experience with them was 100%."

Lydia G. Verified B & J Transmissions Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is fair, and he is reasonable."

"I like their service. Once I get something fixed, I don't have problems with it afterwards."