Diamond Certified Company Report

Avid Home Theater

Diamond Certified Company Report

Avid Home Theater

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 143 VERIFIED CUSTOMERS i

Brian C.

VERIFIED Avid Home Theater CUSTOMER

1 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are at the top of their profession. Not only are they friendly, but they are on time and not pushy as far as sales. They carry the highest quality of equipment.

I like the wide selection of equipment and the quality of it.

Mary M.

VERIFIED Avid Home Theater CUSTOMER

2 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ask as many questions as you can upfront.

They seem to be able to do everything regarding home electronics.

Kevin G.

VERIFIED Avid Home Theater CUSTOMER

3 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They knew what they were doing. They were knowledgeable, nice, easy to work with, and transparent about cost, just a real pleasure to work with.

Everything works.

Read All 143 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Avid Home Theater provides sales and installation of audio/video and automation systems for residential and commercial clients throughout Northern California. The company is a major supplier of several leading electronics brands, including Control4, Sony, Samsung, Sonos, JVC and Yamaha.

Owner Micah Brown has been working in the audio/video industry in various capacities since the early 1990s. “I began as a hobbyist, designing and building home stereo speaker systems for competition, eventually moving into professional sound and, finally, custom installation,” he remembers. “In 2005, I started Avid Home Theater to bring my experience and knowledge to the audio/video and automation world.”

In order to stay at the forefront of technology, Avid Home Theater’s installation technicians attend regular training seminars on the latest industry products, methods and trends. “We’re passionate about our craft and truly enjoy what we do, so gaining the required knowledge to stay at the cutting edge is something we pride ourselves on,” says Mr. Brown. 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Avid Home Theater

Locations

Northern California

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SERVICES PERFORMED

Audio        
Video
Automation
Home Theater
Audio Visual
Residential and Commercial

BRANDS Supported
  • Martin Logan

  • Yamaha

  • Sonos

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Avid Home Theater

Avid Home Theater installed a smart home automation system in this house in Alamo.

Company Profile

Avid Home Theater provides sales and installation of audio/video and automation systems for residential and commercial clients throughout Northern California. The company is a major supplier of several leading electronics brands, including Control4, Sony, Samsung, Sonos, JVC and Yamaha.

Owner Micah Brown has been working in the audio/video industry in various capacities since the early 1990s. “I began as a hobbyist, designing and building home stereo speaker systems for competition, eventually moving into professional sound and, finally, custom installation,” he remembers. “In 2005, I started Avid Home Theater to bring my experience and knowledge to the audio/video and automation world.”

In order to stay at the forefront of technology, Avid Home Theater’s installation technicians attend regular training seminars on the latest industry products, methods and trends. “We’re passionate about our craft and truly enjoy what we do, so gaining the required knowledge to stay at the cutting edge is something we pride ourselves on,” says Mr. Brown. 

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Company Philosophy

"We're in a complicated industry, so one of our main goals is to always be truthful with our customers about what they'll experience and how they'll interact with their systems after they've been installed. We take pride in the level of support and accessibility we offer–a customer can reach us any time after their project has been completed and we'll be immediately responsive to their needs."

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Comparative Summary

Home theater companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Avid Home Theater sets itself apart by developing long-term relationships with its clients and helping them find easier, more convenient ways to live. “The home entertainment and automation field is new and evolving,” explains owner Micah Brown. “Equipment is constantly being upgraded, but customers need more than just components and features–they need a service company that’s there whenever there’s an issue, from outdated software to remote control problems. We take care of everything for our clients.”

Avid Home Theater has been installing all types of audio/video systems for residential and commercial clients through¬out Northern California since 2005. In addition to home theater systems, the company designs, sells, installs and maintains security and automation systems for both homes and businesses. Its systems can control everything from audio/visual components to lights and heating/ventilation settings.

Unlike home theater companies that emphasize workload volume over customer satisfaction, Avid Home Theater considers managing customer expectations a huge part of its business. “What we offer most of all is honesty,” says Mr. Brown. “A lot of our competitors tend to oversell their products. In this business, no product is perfect. We understand that, so we offer realistic expectations and make sure our customers know we’re available if they have problems with their systems.”

The final component to Avid Home Theater’s success in achieving customer satisfaction is its installation technicians, all of whom attend regular training seminars on the latest industry products, methods and trends. “We have extremely high standards when it comes to hiring technicians,” says Mr. Brown. “We strive to find people who share our values and understand customer service. We’re constantly getting positive feedback from customers who tell us how much they enjoy working with our employees.”

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Industry Info

When audio engineers invented surround sound, they envisioned the speakers being positioned perfectly in a rectangular room. But the reality is, not everyone has the ideal room for a home theater system—tricky layouts, L-shaped rooms and open floor plans can cause audio and visual problems that interrupt the movie/TV watching experience. If you have an oddly shaped room but want to get the most out of your home theater system, consider the following tips:

• Whenever possible, make sure your listening position is somewhere in the middle of the room, away from the back wall. This will improve the front soundstage (the part of the speaker system that’s arranged around your TV) and help the surround speakers work better.
• Position the main speakers so they fire into the length of the room, rather than the width.
• If you want the best surround effects, place your surround speakers on floor stands. They should be at roughly equal distances from your listening position.
• If stands aren’t an option, you can also wall-mount your surround speakers. You can even mount them to a joist in the ceiling if you have a ceiling-mount bracket, though the speakers might not sound ideal when placed that high.
• Placing your subwoofer near a wall will generally result in more bass, and placement near a corner (where three room boundaries come together) will get you even more. Keep in mind that even though the bass increases as you place the subwoofer near a wall or corner, the quality of bass may be slightly “boomier” and less controlled. Aim for a spot where you get a compromise between quality and quantity of bass.
• If you have to place your rear speakers at different distances from your listening position because of a door or window, you can use the speaker levels in your receiver to help compensate for that difference. You can also rely on your receiver’s auto-calibration to handle that for you. It’ll work best if the difference in distance is five feet or less.
• Place your front left and right speakers equidistant from your listening position (or within a few inches of that) whenever possible. You’ll notice more subtle differences in volume and timing in the front soundstage than you will in the back.

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Frequently Asked Questions

Q: What home theater brand is the best?

A: There’s no single best brand in this business. There are a lot of quality manufacturers, but what’s most important is how the components work together in a single system. We’ll recommend brands based on what you want the system to achieve. In some cases we may recommend Sony, but in others we may recommend Samsung.

Q: Can you help me choose the right theater system for my needs?

A: Yes. With our guidance, you’ll be able to select the most appropriate components for maximum system performance and capability. We consider your needs, objectives and budget to provide you with the best options.

Q: Do you offer any warranties?

A: We offer a 1-year manufacturer’s warranty on most of the systems we install. We also offer a 30-day advance replacement service. If any component fails within the first 30 days, which is when failure is most likely to occur, we’ll automatically swap it out.

Q: What kind of system testing do you do?

A: When we complete an installation, we run a rigorous series of checks to ensure everything is working correctly. This is the most important step, because it allows us to double check our work to ensure we haven’t made a mistake.

Q: Do you train your customers on how to use their systems?

A: Absolutely. That’s a big part of what we do. However, our experience allows us to design intuitive interfaces that don’t require a lot of training. Often, our customers can figure it out all on their own. The systems are very complex, but the controls are simple.

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SELECTED PHOTOS FROM Avid Home Theater

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Diamond Certified RATINGS ON Avid Home Theater
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 143 VERIFIED CUSTOMERS i
Avid Home Theater : Average 9.0 out of 10 based on 143 unique customer surveys of customer satisfaction.

Brian C.

VERIFIED Avid Home Theater CUSTOMER

1 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are at the top of their profession. Not only are they friendly, but they are on time and not pushy as far as sales. They carry the highest quality of equipment.

I like the wide selection of equipment and the quality of it.

Mary M.

VERIFIED Avid Home Theater CUSTOMER

2 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ask as many questions as you can upfront.

They seem to be able to do everything regarding home electronics.

Kevin G.

VERIFIED Avid Home Theater CUSTOMER

3 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They knew what they were doing. They were knowledgeable, nice, easy to work with, and transparent about cost, just a real pleasure to work with.

Everything works.

James P.

VERIFIED Avid Home Theater CUSTOMER

4 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's the best place around. Don't go to Best Buy.

They are very responsive and understanding, not like Best Buy. I used them once, and it was not a good experience.

Bob C.

VERIFIED Avid Home Theater CUSTOMER

5 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know about their products and seem to be knowledgeable. They have a staff that represents the company well.

They were very knowledgeable.

Burt B.

VERIFIED Avid Home Theater CUSTOMER

6 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

All around quality service and professionalism

Their professionalism

Jeremy S.

VERIFIED Avid Home Theater CUSTOMER

7 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent, reliable, on time, and courteous

The quality of the work was great.

Don E.

VERIFIED Avid Home Theater CUSTOMER

8 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

A great option for people who want to install a home theater and sound system in their house.

They come out, diagnosis the problem, and then fix. Every time I call, I know things will get resolved.

Tish R.

VERIFIED Avid Home Theater CUSTOMER

9 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, friendly, and efficient in their work.

I really like their professionalism and their knowledge. It didn't seem like the work was too much for them. I was talking to the guys, and they seemed very experience. The company seems to be very ethical.

Guy M.

VERIFIED Avid Home Theater CUSTOMER

10 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Complete solution

The quality of work was great.

Rick A.

VERIFIED Avid Home Theater CUSTOMER

11 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough, and it was high quality.

Expertise and responsiveness

Alex H.

VERIFIED Avid Home Theater CUSTOMER

12 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

The company is very knowledgeable, and their customer service is on top of the spectrum.

They are responsive. They came up with a plan and delivered. The follow-up was great, and they made sure my equipment was working.

Mark R.

VERIFIED Avid Home Theater CUSTOMER

13 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a quality team that knows its products and troubleshoots well.

Quality experience, they came into a complicated environment and figured it out.

Elijah D.

VERIFIED Avid Home Theater CUSTOMER

14 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were top-notch.

They really executed well.

Bill M.

VERIFIED Avid Home Theater CUSTOMER

15 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good.

They were good, and they fixed my problems.

Jackson B.

VERIFIED Avid Home Theater CUSTOMER

16 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their service is really good and very detailed.

The service

Bob G.

VERIFIED Avid Home Theater CUSTOMER

17 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality service, product, thorough, and very customer-centric

Thoroughness, friendly customer service, and good follow-up

Bob R.

VERIFIED Avid Home Theater CUSTOMER

18 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were responsive and did a thorough job.

When they were finished, it all worked, and it was easy to use.

Don E.

VERIFIED Avid Home Theater CUSTOMER

19 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go and use them, because they're great. I'd give them '10's' across the board.

They're very thorough, and they go out of their way to solve problems. They don't leave you hanging. They solve the problem.

Alex H.

VERIFIED Avid Home Theater CUSTOMER

20 of 143

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service and reliable, and they stuck to the quote. The aftermarket service is prompt and organized. They met my requirements.

The quality of the work

Read All 143 Survey Responses at Ratings View