Avid Home Theater

Avid Home Theater: Average 9.1 out of 10 based on 68 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

D.M.A.C. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They needed little supervision. They just knew what needed to be done and did it. I was 100% satisfied."

R.H.T. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's detail oriented and personable. He has done a great job for me. "

Z.C.A. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very professional. He did everything I asked and more. Everything was perfect. I haven't had a problem since."

Andy L. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable about their product, and they showed up on time. I got what I was looking for."

Barbara M. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've used him twice. He's very knowledgeable and serious about what he does. He gets the job done. Also, when you hire him, you actually get him, not someone else. He does the job himself. "

Bernie K. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's very knowledgeable. He just comes out and follows up without charge. He definitely wants to make you happy."

Bill D. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He stays up on stuff. He knows the latest technology. When it comes to home theater, I depend on him to take care of my clients."

Bob C. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was honest and fair. If something took longer than he said it would, he didn't try to gouge me for more money. He was just fantastic. He's the best."

Bruce S. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He seemed like a nice guy. He did a really good job."

Cheryl T. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"All of the details were completely taken care of."

Danny G. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He out bid the others. He was very knowledgeable about the equipment and installation."

Darren M. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"His service was very good. The quality of his work was excellent, and he stayed pretty close to schedule during the project."

Dave T. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very responsive, and their turnaround time was good."

D.B. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, I've used him twice. He showed up on time, designed and installed my system, and he did a great job. I'll be recommending him."

Ed S. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very thorough, he explained everything we needed to know, and he answered all of our questions. He was a really nice person. "

George S. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was knowledgeable, and he knew what was right for my particular room. He was very clean, very polite, and he did a really good job. I was very pleased. I would recommend him."

Ginger M. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He does what he says he is going to do. When I call him, he always comes out and fixes things. He's very knowledgeable."

J.R. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was on time. Everything worked out well. It"

Ms. V. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's very knowledgeable, he has good communication skills, and he's responsible. He has great follow-through and follow-up."

Justin C. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personable and reliable"

Marlene G. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very knowledgeable, and he had wonderful people skills. They did a very tidy job, no mess. The installation was done beautifully. It was a bit complicated, but it looked effortless. He also made suggestions to help make it easier for us to use the equipment, which was great. He was reliable, on time, and thorough. He was a vey nice young man."

Mike M. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"His professionalism when responding to my needs, he was excellent."

Mike C. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was knowledgeable and trustworthy. We left him alone at our house, and we have a lot of valuable things. We told him he could lock up our home when he was finished. That's how much we trust him."

Mike H. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like that he's a small business. He was easy to get in touch with. He helped me out right away, and his installation quality was really good. I left him alone in my house, and when I got back, everything was wired correctly. It was cleaned up perfectly. He met all of my expectations."

Patrick B. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was competent in the skills that I needed."

Phil G. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've used him before. He listens carefully to what I am looking for, he's easygoing, and he's a good communicator. He is very good about getting resolution to inevitable challenges. He does a great job and makes sure it is a good installation."

Roy G. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Pretty much everything, he was very competent, very knowledgeable, helpful, and professional. "

Samantha D. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was quick to follow up on my questions. He responded to my emails really quickly, and he showed up on time."

Steve R. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"What made him different was that he understood value, timeliness, and what we wanted. He worked with us very well. He was also courteous, kind, respectful, and very accommodating."

Stuart P. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He went above and beyond for me. I asked him to install a product that he normally doesn't install. He researched it, including calling the company just to be sure he installed it correctly. He installed it perfectly and didn't charge me for any of the research. He actually went out of his way more than once for me. He was also very meticulous with the installation, and he did a great job of keeping everything clean. I've referred several people to him."

Tim R. Verified Avid Home Theater Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He listened to what my needs were and gave me a solution that did exactly what I told him I wanted. His people were very clean and efficient during the installation."

A.S. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Courteous, professional, smart technically, and high quality work"

Alan L. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He was very knowledgeable and dedicated to making sure he got it done right. I was totally satisfied."

Ed A. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He was certainly knowledgeable. He was pleasant and easy to reach. He tells you can call him anytime. He has taken calls from us even on the weekend."

Gary C. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He thoughtout the solution to setting everything up, and his recommendations on what to do and how to do it worked out well."

Greg B. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"His quality was really good."

Howard B. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"His ability to meet my needs and get the job done"

Jeff M. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"His technical skills are perfect. He's very knowledgeable about what he's doing."

Jim M. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He was always willing to do whatever he could to make sure we were satisfied and solved any of our problems."

Jim T. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Good industry knowledge and very responsive"

John R. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He did an installation and figured out how to make things work in a way that they weren't designed. He was adaptable."

L.S. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought he was very professional, prompt in answering my questions, and I never got the feeling I was being nickel and dimed. He was willing to work with me."

Michael G. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He is knowledgeable, and he does a good clean job. He doesn't leave any mess."

Jessica S. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He seemed very knowledgeable, approachable, and he followed through on what he said he would do."

P.C. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He was very knowledgeable and he got things done the way I wanted them done."

Rick I. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought he was knowledgeable, and he did good work. Their pricing seemed reasonable."

Rick P. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He got back to us right away. There were some glitches in our system, but he stayed with it until he got the job done."

Tim S. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He was a good listener, and he was very responsive."

Todd J. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He was very professional, and he understood the equipment."

Tom M. Verified Avid Home Theater Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He's personable, and he knows what he is doing."

Bob P. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their knowledge, experience, and ability to get job done in timely fashion"

Chuck D. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He understood what home theater would work best for the area in my home."

David S. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He was very prompt with his quote, he came as scheduled, and he got the work done quickly. He did a great job."

Greg B. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The technical expertise"

John S. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Very high level of customer service, he was very attentive and followed up as necessary."

Ms. T. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He was competent."

M.H. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He was friendly, and he had good follow-up."

Randy W. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The time they spent trying to understand what we wanted and providing suggestions."

R.M. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He was very good. I would use him again."

Richard S. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He's very professional, he knows what he's doing, and knows the equipment. He's quick, clean, and efficient."

S.B. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service was prompt and responsive."

T.B. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service was nice and professional. I would recommend him to friend with the caveat that his price is high."

V.G. Verified Avid Home Theater Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The communication about the system and the personalized attention"

Andrea H. Verified Avid Home Theater Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The work was good."

Kurt G. Verified Avid Home Theater Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"He's really committed to making things work in the end. He really follows up."

Howard S. Verified Avid Home Theater Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The installation worked."

Joe M. Verified Avid Home Theater Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"He gave us nice product. He has come back and fixed a couple things for us. It was an alright experience."

V.M. Verified Avid Home Theater Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They were prompt, and they showed up on time."

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