Independently Rated Highest in Quality
F i f t h
Consecutive Year
Originally Earned:
September 2012
We declare that Automotive Excellence HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1905
(707) 652-9793
35 Executive Avenue, Suite 3
Rohnert Park, CA 94928
Automotive Excellence’s Rohnert Park facility

Automotive Excellence is a family-owned and operated business that has been servicing and repairing vehicles for Sonoma, Napa, and Marin County drivers since 1988. The company handles everything from oil and filter changes to major repairs. Each customer’s vehicle is serviced and repaired by a professional who has specific knowledge of their make and model. “We tell our customers, ‘Don’t trust your vehicle to just anyone,’” says president and CEO Mike Pogojeff. “Our staff is trained and ready to take care of all our customers’ service and repair needs.”

Mr. Pogojeff says he’s extremely proud of Automotive Excellence’s status as Sonoma County’s only full-service, independent specialist shop for Honda, Acura, Toyota and Lexus vehicles. “Modern cars have evolved in a lot of different directions, so we make sure we have special training, testing equipment and tools for every brand we service.”

Automotive Excellence is committed to providing excellent customer service throughout every aspect of its work. “It’s all about the way our customers feel when they walk out the door,” explains Mr. Pogojeff. “Our goal is to help our customers throughout the entire auto repair process, and we achieve that through open lines of communication and education.”

Company Philosophy

“We believe each customer should have more power in the decision-making process than they’re often given. It’s their car and their money, so it should be their decision. As service advisers, our job is to advise our customers and help them make the best decisions for their vehicles. We take the scare out of auto repair.

Serving Sonoma, Napa and Marin Counties

Hybrid Service
Electrical Diagnosis
Engine & Transmission Repair
Brakes, Tires & Wheel Alignments
Factory Maintenance Service
Air Conditioning & Much More

Acura
Acura
Honda
Honda
Hyundai
Hyundai
Infiniti
Kia
Kia
Lexus
Lexus
Mazda
Mazda
Mitsubishi
Nissan
Nissan
Scion
Subaru
Subaru
Toyota
Toyota

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For Automotive Excellence, the key to achieving and maintaining high levels of customer satisfaction is simple: consistently provide high-quality repairs for each car that enters its shop, regardless of the extent...

Frequently Asked Questions

Q: Can I make an appointment online?
A: "Yes, you can visit www.yourautoexcellence.com to make an appointment. We try to email responses and appointment confirmations the same day. "
Q: What kind of auto parts do you use?
A: "We only use OEM (original equipment manufacturer) parts, which means if you have a Honda, we’ll only install parts made by a Honda factory. OEM parts are higher quality than other parts, which means they’ll last longer and serve...
Q: Can I wait while you change the oil in my car?
A: "Yes. Typically, an oil change takes about 30 to 45 minutes, and we always schedule them so our customers can get in and out as quickly as possible. "

Map

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Industry Info

Do I Need to Return to the Dealer Where I Purchased My Vehicle For Servicing?
  No, you are not required to return to the new car dealer for service while your new vehicle is under warranty.  The new car dealer will lead you to believe that if you do not return for service your warranty will be void....
Make sure your auto repair shop is performing maintenance work that’s specific to your car.
Years ago, most auto repair shops recommended the same services regardless of the type of vehicle you had, but according to Mike Pogojeff, owner of Automotive Excellence in Rohnert Park, that’s no longer the case. For example, Honda used to...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Automotive Excellence
has passed all rating steps and has earned
The Diamond Certified Award
No. 1905
Continuously qualified since September 2012.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alex P. Verified Customer Name
"They were good, and they were close to my house."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Automotive Excellence
35 Executive Avenue, Suite 3
Rohnert Park, CA 94928
(707) 652-9793
DCID7075848700

Tue – Fri: 8am – 5pm
Sat: 8am – 2pm

Serving Sonoma, Napa and Marin Counties

Mike Pogojeff, President/CEO
30
6
136736
Liability Insurance, Workers' Compensation
AAA Approved
1988
Hybrid Service; Electrical Diagnosis; Engine & Transmission Repair; Brakes, Tires & Wheel Alignments; Factory Maintenance Service, Air Conditioning & Much More
Acura, Honda, Hyundai, Infiniti, Kia, Lexus, Mazda, Mitsubishi, Nissan, Scion, Subaru, Toyota
2,400
Individual Vehicle Owners
24-Month/24K-Mile Warranty on Labor, Manufacturers' Warranties on Parts
Sonoma Auto Repair

Photo & Video Gallery

Survey Responses For

Automotive Excellence

Automotive Excellence: Average 9.4 out of 10 based on 150 unique customer surveys of customer satisfaction.
Alex P. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I told a couple of friends about them, because the service was very good."

"They were good, and they were close to my house."

Amanda D. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know. I haven't really thought about it."

"They are honest, and they are quick."

Anita K. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to others."

"They're close to me, and they do a good job on my car. I like that they will pick you up and drop you off when you leave your car there."

Art F. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Just trust them."

"They are always able to squeeze me in."

Bob D. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did good work."

"They do good work, and they have loaner cars."

Brian A. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, good to deal with, and they do quality work. The main thing is honesty, they are very forthright. "

"I really like the quality of the work that they do. We are very satisfied with them."

Craig C. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest."

"They're honest. The work is done when expected and at a reasonable price."

Dave C. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great customer service, and they are affordable."

"They are reliable, and they can diagnose the car and find out what is wrong with it. They don't waste a lot of time finding out what is wrong. They do everything I ask of them."

Donna D. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust their judgment about what needs to be fixed, and I know that they are always watching out for my best interest."

"They're very professional and consistent."

Doris K. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work, they are friendly, and they work Saturdays, but they don't work Mondays. They have loaner cars, and they make it easy for you. Even though they close at 5:00 PM, they work with me about getting my car."

"I have developed trust in them. I have been going there for a few years now. They have good customer service. I really like John, the guy who helps at the front desk. He was made for his job. He has amazing customer service. He is pleasant, he looks for solutions, and he gives you ideas. They are very honest, and they will admit their mistakes. They are very knowledgeable, and they are quality."

Elisabeth V. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust them."

"They are reliable, local, consistent, prompt, and friendly. We are very satisfied."

Lucas H. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honesty, reliability, good value, and good communication"

"Their communication and employee demeanor"

Eva C. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great."

"It is easy to schedule, and they clean the car."

Fred S. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good value, good pricing, and good work. I feel that unlike other auto shops, I trust them. I like that they have loaner cars, and I am confident that when I use them, they are giving me the best work at the best price."

"Right job and right price"

Greg F. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everyone should give them a shot. They are reliable and trustworthy. I've been using them for years."

"They are honest and that goes a long way."

Holly A. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go to Automotive Excellence."

"If I ask them how long it will take, they will let me know and offer shuttle service in town."

Jeff G. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust them, and I feel that they have a lot of integrity. I know that I will be taken care of, rather than taken for a ride."

"I can trust them."

Jim R. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've been using them for a long time, and they give us great service."

"They're clear about explaining what they will do for your car, and they don't do work that isn't needed."

Jim M. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work."

"I have been going to them since 1985 with my Honda's, and I have never had a problem. I have never felt like the problem didn't get solved."

John P. Verified Automotive Excellence Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They get the job right the first time."

"You don't have to take your car back. They get it right the first time."