Automobile Collision Center

Automobile Collision Center: Average 9 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Alan W. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the customer service. They were responsive, helpful, and they treated me well."

Albert R. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they were prompt, they did really great work, and they handled everything like real professionals."

Andrew K. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly, direct, and straightforward. They did what they said they would do. All of the people working there did their job in a professional and friendly manner. I really liked them."

Archie T. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and attentive."

Cecily C. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everybody was very considerate and professional. I thought they did a great job."

Christa C. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very courteous and thorough. They took care of everything. I thought it was a very pleasant experience."

Darnell G. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the GEICO claims guy. I liked the quality of their work and the friendly people. I thought they had a good location. It was a nice atmosphere."

David M. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick. I thought they did a very good job."

Donald A. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personable and helpful. There were a few things that needed to be taken care of when I first got the car back, so they told me to bring it back in. When I brought the car back, they took care of everything, no problem."

Edgar D. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"In my case it turned out to be a total loss, and GEICO bought the car. They worked hard on getting the damages and assessment done honestly, correctly, and fairly. They were very professional and personable."

Elise F. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They fixed my husband's car, but I handled most of it, like I do with most of his problems. The car was repaired and ready quickly. Everything was handled in-house. He was happy with the body work. We didn't encounter any problems along the way."

Eric O. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they were extremely professional. They were very responsive. They made three follow-up calls to make sure we were updated and happy. They did high quality body work. I noticed that there were some very high-end cars being worked on. They seemed to treat my Honda with the same professionalism. They exceeded my expectations. I was very impressed."

E.B. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional. They took care of everything quickly and efficiently."

Gary G. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would do, when they said they would do it. I was very happy with everything."

Gerhard M. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took care of everything, no trouble or issues."

H.J. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Friendly customer service, and they are good."

H.C. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He did an excellent job. Everything was perfect."

Howard H. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was professional, and the quality of the work was good."

J.D. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were great, and their customer service was good. The handling of the claim was good."

J.J. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked how they got everything started and kept me updated with the progress. They handled everything. They did a good job."

Jeffrey J. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was done in a timely manner. Everybody involved was professional and respectful. The facility was clean and modern, which was much better than anything I had experienced in the past. It totally exceeded my expectations."

Jesse C. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The thing I liked most was the convenience of everything being under one roof. I thought the body work itself was very good. They did a great job on my Lexus."

Jonathan Y. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did high quality work. I was really impressed with the job that they did. They were friendly. They were great about updating me."

Joseph P. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fast and efficient. They got the work done on time, and everything was done right the first time. Also, they checked everything out very carefully before I picked the car up. "

J.T. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were great. They were very fast, they did everything they said they would do, and it was ready when they said it would ready. The car looked good when I got it back."

Julia L. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was quick and easy for me. They handled everything and made it all very simple for me. They did a great job. They took care of all of the paperwork, answered the questions that I had, and gave the car back to me looking great."

Kenneth K. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's the time factor and the quality, they were very fast, but the quality was very good as well."

Kevin A. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I really liked the customer service from the gentlemen I spoke with. They were friendly, very nice, and very knowledgeable. I didn't feel like I was getting the runaround from them. The quality of their work, and the price was good."

L.L. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was quick, and the repair was pretty good."

Margaret M. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My car came back looking better than it did before. It looks brand new. They were close by, convenient, and everything was clear. Very good and courteous service, the rental car was exactly what I needed. Everything was really great."

Marianne L. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were convenient, in terms of location. They were quick and good about updating me throughout the process. I was very satisfied."

Meghan H. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient, and they had great communication. It was a great result."

Norm O. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything really, their customer service and their work, they were really great."

Ozzie G. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are approachable. They help me with anything that I want."

Paula C. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Efficient, no hassle"

P.H. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fast, accurate, prompt, and courteous."

R.G. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were really quick and very accommodating."

R.G. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were thorough and very fast. We didn't really have to wait for them to perform the service that we needed. They gave us a lot of information. They also provided a rental car and a ride to and from the house if we needed it."

R.E. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of their work and how they helped out, they were not rude at all. They were patient. They had good customer service."

R.C. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The car was ready the day they said it would be ready."

S.K. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We dealt with the Newark office. I thought they were very professional, and they kept us informed. We were updated as to what was going on with our service. Their customer service was good. It was a very positive experience. "

Shanna J. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was easy, in and out. They were really friendly. They treated us well. They were really good."

Shari W. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick, and GEICO was really great. I was able to do the whole thing over the phone. They showed up on time, and they did everything they needed to do."

Stanley R. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their thorough explanation of what would take place, and their prompt delivery. They had it ready ahead of time."

Tammy M. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional. They did a great job with the work that they did on our car. We thought they were great."

Teresa A. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the attitudes of their people. They helped with the rental car, they did a great job on the paint. They were easy to use and friendly. It was a very nice. They kept me informed about every level of the process."

Teresa R. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, and they did everything they said they would do. "

Theresa D. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt. They did everything they could do to make me comfortable and make it a good experience."

Thomas B. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their efficiency, they were timely, organized, and professional. Everything was done according to schedule. "

Tracy G. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They accommodated me. My vehicle is a rare European van, and they had a hard time finding replacement parts, which was no surprise to me. They kept me informed about the progress and the problems. They gave me a really nice rental car. I thought they were great."

Victor F. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a great job. I've taken my car there a couple of times. Everything went almost perfectly. They were professionals. They did good work, and they took care of me."

V.C. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The fast service, the nice people, and the good work, I thought they were really good."

V.M. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They explained everything. They told me how long it would take, and they called me when something came up. I thought they were great. I was very happy with everything."

William A. Verified Automobile Collision Center Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they worked well with GEICO and the car rental company to get everything done on time. They were responsive, easy to work with, and they did a great job."

A.J. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of their work and the fact that they were accommodating"

David G. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did a good job. They handled everything in one place. The work was done quickly, and it was good. My time is very important. They saved me a lot of time by doing everything in one place."

Donald O. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"There was no confusion. Everything was handled in one place. It was clean, they did what they said they would do, and I got what I needed done when I needed it."

Eric Z. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Let me think. They took care of everything. I thought they did a pretty good job overall."

Ian W. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of their work"

John K. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The work was done in a timely manner. I thought they did a good job with the paint and the alignment of the front quarter panel."

Joseph A. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did good work."

M.W. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very prompt. I was very satisfied."

Patty Z. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They seemed to be very prompt. Their turnaround time was very quick. I thought they did a very good job. "

R.A. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time."

R.E. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The repair was finished in a timely fashion, five days. Overall, it was a good experience."

S.F. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were always faster than their time estimates. That was really nice. We were most satisfied with their service."

S.B. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their prompt service and customer satisfaction"

S.I. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Customer service, they contacted me in a timely manner."

S.K. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The whole coordination process was pretty quick. Everything was handled efficiently."

S.L. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought they were kind. The work they did was pretty satisfying. I liked their work."

V.G. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They constantly called me with updates. They did things in a timely manner, and they took care of me. I was very satisfied."

Whitney M. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like their prompt service and the overall quality of everything."

Yasmin J. Verified Automobile Collision Center Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought they communicated very well. They explained how everything worked and kept me updated when there was a problem."

Ann J. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They got the job done in an adequate amount of time, and they were friendly."

A.G. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"There were no hassles."

Chirantan D. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It was almost three years ago. They did a good job, and they finished when they said they would."

Cynthia P. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It was done when they told me it would be done. It was through GEICO, my Insurance company."

David M. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They gave me a good and honest estimate, even though it was with my insurance company. I thought they did a good job on the body work."

D.A. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The service was good. They were responsive. GEICO didn't do a good job of assessing the damage, but they worked with them to take care of it."

Eva S. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly, they worked with me, and there were no surprises."

G.F. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism"

G.L. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their price was fair, and the service was fast. They were very friendly."

John S. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were courteous and helpful. I thought that everything worked out well, as far as their coordination. They delivered the car a day ahead of schedule."

Michael S. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"Their location was convenient for me, and they did a good, quality job."

N.K. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very polite and accurate about the timing."

P.S. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The ease of use, they were very professional. Their response time was quick. I heard back from them within twenty-four hours."

R.A. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The Automobile Collision Center, along with the GEICO agent, was very good to me. They were able to arrange several things. I could drop my car off and get a rental right there. They called me and informed me of when I could pick up my car. Lastly, the GEICO representative was there, and he had the insurance paperwork all ready. "

R.G. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The rental car is available onsite."

S.L. Verified Automobile Collision Center Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Service, I think they follow through. They take care of their customer."

Jason C. Verified Automobile Collision Center Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"I liked the GEICO representative, and the quality of the body work was good."

K.K. Verified Automobile Collision Center Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I like their prompt service and the quality of their work."

B.F. Verified Automobile Collision Center Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They finished when they said they would."

M.F. Verified Automobile Collision Center Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The work they did was good."

Mathew D. Verified Automobile Collision Center Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"Everything was fine in the end. It was important that they worked with GEICO."

T.T. Verified Automobile Collision Center Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"Ultimately, they fixed my problems. It was good to see that they took responsibility for the work that they do."

A.R. Verified Automobile Collision Center Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"The procedures were done well in the end."

Diane P. Verified Automobile Collision Center Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"I took it there because GEICO is my insurance company. The first time, they were great, and everything went fine. Also, I thought that GEICO was great. Everybody from the claims representative to the customer service people have been helpful."

Chris S. Verified Automobile Collision Center Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"Nothing"

Timothy M. Verified Automobile Collision Center Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"They were nice people for the most part."

Anthony H. Verified Automobile Collision Center Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Enterprise car rental, the insurance information, and the body shop are all right there. "

Automobile Collision Center

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