Diamond Certified Company Report

Atlas Plumbing & Rooter

Diamond Certified Company Report

Atlas Plumbing & Rooter

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 244 VERIFIED CUSTOMERS i

Abby G.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

1 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very easy to schedule with, they are typically available very quickly, and they are friendly and knowledgeable.

They are very efficient.

Daniel R.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

2 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are punctual, they do good work, they are fast, and they are very good.

They get to the problem in a hurry.

Douglas R.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

3 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, reliable, personable, and professional. They got the work done, answered all of my questions, and there were many questions.

They got the job done, and they got it done correctly.

Read All 244 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Joel Ledesma, Owner

Atlas Plumbing & Rooter provides a variety of residential and commercial plumbing services for clients in San Francisco and San Mateo County. In addition to repairing and installing sinks, bathtubs, faucets, toilets, drains, pipes, sump pumps and more, the company repairs and replaces tankless water heaters, offers advanced diagnostic technology to pinpoint drain and sewer problems, and uses a trenchless repair process to replace broken or damaged underground pipes.

Owner Joel Ledesma established Atlas Plumbing & Rooter in 2005 to perform quality plumbing work and offer superior customer service to Bay Area home and commercial property owners. “My experience working for other plumbing companies convinced me there was no other way to do business,” says Mr. Ledesma. “I wanted to bring the ‘care’ aspect back to the industry.”

Atlas Plumbing & Rooter supplies signed, written guarantees and upfront pricing estimates before work begins on any job. It’s also available for 24/7 emergency service and can help homeowners’ associations, property managers, and landlords with their plumbing maintenance needs. For a complete list of services or to book an appointment, Mr. Ledesma invites potential customers to visit www.atlasplumbingandrooter.com.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Atlas Plumbing & Rooter

COMPANY CONTACT
Service AREA

San Mateo County
San Francisco

SERVICES PERFORMED

Service & Repairs
Drains & Sewers
Water Heaters
Emergency Services
Toilets
Garbage Disposals
Faucets
Trenchless Sewer Repair
Tankless Water Heaters

BRANDS Supported
  • Kohler

  • Moen

  • Noritz

  • Delta

  • Insinkerator

  • Bradford White

  • Rinnai

  • Rheem

  • American Standard

  • Price Pfister

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Atlas Plumbing & Rooter

Company Profile

Atlas Plumbing & Rooter provides a variety of residential and commercial plumbing services for clients in San Francisco and San Mateo County. In addition to repairing and installing sinks, bathtubs, faucets, toilets, drains, pipes, sump pumps and more, the company repairs and replaces tankless water heaters, offers advanced diagnostic technology to pinpoint drain and sewer problems, and uses a trenchless repair process to replace broken or damaged underground pipes.

Owner Joel Ledesma established Atlas Plumbing & Rooter in 2005 to perform quality plumbing work and offer superior customer service to Bay Area home and commercial property owners. “My experience working for other plumbing companies convinced me there was no other way to do business,” says Mr. Ledesma. “I wanted to bring the ‘care’ aspect back to the industry.”

Atlas Plumbing & Rooter supplies signed, written guarantees and upfront pricing estimates before work begins on any job. It’s also available for 24/7 emergency service and can help homeowners’ associations, property managers, and landlords with their plumbing maintenance needs. For a complete list of services or to book an appointment, Mr. Ledesma invites potential customers to visit www.atlasplumbingandrooter.com.

Read moreRead Less
Company Philosophy

"We've developed a reputation for always putting our customers first–if there's ever a problem with our service, or if there's something a client isn't happy with, we'll fix the situation. We know our customers' time is valuable, so we make it our responsibility to work quickly, efficiently and honestly."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Atlas Plumbing & Rooter, customer satisfaction is a direct result of employing courteous, highly trained technicians and installing the best plumbing materials available on the market. “We always install top-of-the-line, American-made parts at affordable prices,” confirms owner Joel Ledesma. “That’s a big part of our dedication to quality.”

Atlas Plumbing & Rooter has been providing residential and commercial plumbing services for clients in San Mateo County and San Francisco since 2005. In addition to installing and repairing sinks, bathtubs, faucets, toilets, sump pumps, drains and water pipes, the company repairs and replaces tankless water heaters, offers advanced equipment to diagnose drain and sewer problems, and provides trenchless repairs for broken or damaged underground pipes.

Unlike many larger plumbing firms, Atlas Plumbing & Rooter’s employees are carefully handpicked by Mr. Ledesma himself, which guarantees a high level of quality control. “I hire professional colleagues and family members who are in the industry,” he explains. “Our employees are local residents who are easygoing, polite and happy. I’ve never hired someone I didn’t know.”

To further differentiate itself from its competition, Atlas Plumbing & Rooter verifies that all its employees are responsible and honest by conducting background checks and checking their DMV records every year. “That way, our clients feel safe having our employees in their homes,” adds office manager Audra Hooten. “They know they’re working with knowledgeable and courteous technicians.”

Read moreRead Less
Industry Info

Regular attention and consistent upkeep can help keep your home plumbing system running efficiently and smoothly for years. To avoid small problems like leaks and clogs, consider the following preventive maintenance tips:

Get a home plumbing inspection. Whether you’re planning to buy a new home or have lived in your house for years, it’s wise to have a professional plumber inspect your plumbing system and sewer pipes. “When you have your whole house inspected by a professional, they’ll look for running toilets and leaky faucets, make sure the water heaters are installed to code, and look for potential future problems that can save you thousands of dollars in damages and wasted water,” explains Joel Ledesma, owner of Atlas Plumbing & Rooter in San Francisco. Some plumbing contractors have equipment that allows them to visually inspect drain lines and sewer pipes. This can show tree roots, pipe flaws and areas that are prone to clogging well before the drains back up.

Maintain your sewer pipes. Hire a licensed rooter service company to clean your sewer pipes every year or two. Rooter services are also advised for customers whose drainage systems are prone to clogging. While this may seem like an unnecessary expense, the minimal cost of maintaining pipes can help allay possible backups and expensive repairs.

Invest in lint traps. “Lint traps are very effective when placed on the discharge hoses of laundry machines,” says Mr. Ledesma. “Lint tends to stick to pipes and can cause clogs and water backups, but a lint trap ensures the lint doesn’t get inside the drain.” Washing machine lint traps are inexpensive and can be purchased at home improvement warehouses, hardware stores or from local plumbing companies.

Make repairs immediately. A dripping faucet, running toilet or leaky valve is more than just a waste of water or a source of annoying dripping. Small leaks can easily turn into large problems if left unaddressed. If you can, tighten or replace the seals yourself. If the problem is larger, call a plumber. The repair cost for a small fix will be considerably less than having to repair a larger issue.

Read moreRead Less
Frequently Asked Questions

Q: How long will it take to fix my plumbing problem?

A: It’s hard to predict how long a job will take without seeing it first. We usually complete most jobs within one hour, but every situation is different, so we give each client an approximate average time. For example, a sewer takes three to four days to fix, but a water heater takes two to four hours. Replacing a faucet should take less than one hour, but it can sometimes take more if it’s hard to remove the old faucet. Relining a water heater should take 15 minutes to one hour. Also, if we have to go back to the supply house to get a part, that can add to the length of the job.

Q: Where do you get your plumbing products?

A: We get all our plumbing products from wholesale plumbing supply houses.

Q: What kind of machines do you use for drain cleaning?

A: We use top-of-the-line Spartan sewer machines to clean drains.

Q: Do you charge by the hour?

A: No, we charge by the job—if it takes longer than expected or if we have to leave and get parts, the customer doesn’t have to pay more. If you call us to snake out a drain, you’ll still only pay the rate we quote you—even if the job takes several hours. On the other hand, a cheaper plumber who charges less but bills by the hour can take longer and cause you to pay two or three times what you’d expected.

Q: Can I trust your employees when they’re in my home?

A: Yes. We hire professional, responsible plumbers whom we know and trust. We conduct background checks on all our employees and check their DMV records every year. We make sure our staff members are responsible plumbers who live in the area and know how to work courteously and safely.

Q: Is it important to pull a permit when one is required?

A: Absolutely. We follow every guideline and don’t work on jobs without permits. When a city requires a permit for a job, we take full responsibility and pull it ourselves. We never make our customers responsible for obtaining permits.

Read moreRead Less

SELECTED PHOTOS FROM Atlas Plumbing & Rooter

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Joel Ledesma

Expert CONTRIBUTOR PROFILE
  • Joel Ledesma is owner of Atlas Plumbing & Rooter, a Diamond Certified company since 2008. He can be reached at (650) 469-3933 or by email.

Joel Ledesma: A Fitting Career

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — Whereas many people discover their life’s calling early on, for Joel Ledesma, finding his niche as a plumbing professional came at the end of a lengthy pursuit. “I used to have a lot of dead end jobs—at various points, I was a bartender, a soccer referee and a massage therapist, but none felt like it suited me,” he says. “When I started plumbing, I could immediately sense something was different. It came easy to me, and it didn’t even feel like work. I enjoyed the problem-solving aspect, and it felt good to stand back and look at my accomplishments.”

Not long after starting a job with a local plumbing company, Joel felt the entrepreneurial urge and opened his own business in 2005. “By doing my own thing, I figured I could create an environment where I’d be comfortable and have greater control of things like pricing and customer care.” While he’d intended it to be a small, one-man operation, Joel soon found his business growing at a rapid rate. “At first, it was just me and a helper, but we started getting busier and busier. I never thought we’d get to be as big as we are now.”

Today, as owner of Atlas Plumbing & Rooter, Joel says he enjoys being on the cutting edge of industry innovation. “I like the challenge of learning new things and keeping up with the latest plumbing technology. Not only is it neat to see all the innovation, it’s also becoming easier to do what we do, thanks to advancements like trenchless sewer line replacement.”

As a resident of San Bruno (where he lives with his wife, Sarah; daughter, Julia; and son, Joely), Joel appreciates the perks of living and working in the San Francisco vicinity. “In such a large and old city, there’s no shortage of strange things for a plumber to come across. Every so often, I’ll see something I’ve never seen before, like a 50-year-old copper-lined water heater.” Joel says he also enjoys the close-knit character of his San Bruno community. “It’s a small neighborhood, so everyone knows each other, which I really like.”

Outside of work, Joel enjoys spending time with family and attending local sporting events. “I’m a sports guy, so I like going to Giants and 49ers games, but I also enjoy taking my kids to places like the zoo,” he says. Regardless of the destination, Joel’s outings also give him an opportunity to practice his hobby of photography. “I enjoy photography, whether I’m taking pictures of my kids, animals at the zoo or athletes at sporting events.”

In regard to his career, Joel espouses the importance of professional integrity. “If someone is unhappy with my service, I don’t dodge their phone calls; rather, I get to the bottom of it, even if it means refunding their money,” he explains. “I just want to be as fair as possible, which is something I think my customers appreciate.”

When asked what he’d do if he were to retire tomorrow, Joel says he’d transition into a full-time career as a stay-at-home dad. “I’d stay home with my kids, take them to school and pick them up afterward. I currently coach my daughter’s soccer team, so I’d probably be more involved with that as well.”

Ask Me Anything!

Q: What’s your favorite restaurant?
A: Trapeze Restaurant in Burlingame.

Q: What kind of movies do you like?
A: I like goofy comedies like “Dumb and Dumber” and “Ace Ventura: Pet Detective.”

Q: Did you play any sports in high school?
A: I played baseball and basketball, but I particularly excelled at soccer.

Q: What was your favorite video game as a child?
A: Super Mario Bros.

Q: If you could talk to anyone living or dead, who would it be?
A: Freddie Mercury, just because I’m a big Queen fan.

Read moreRead less
Expert articles
  • Getting to the Root of Sewer Pipe Damage

    SAN FRANCISCO — When it comes to preventing sewer problems, most people assume it’s a matter of not putting the wrong things down the toilet or sink drain. However, few realize that the primary cause of damage to a home’s sewer system originates outside the home.

    The number one cause of sewer pipe damage is tree roots. Roots can be very aggressive in their search for moisture and are often attracted by water vapor escaping from sewer pipes, especially near small cracks and loose joints. Once the roots have pried their way into the sewer system, they can fill the pipe with hair-like root masses. Tissue paper, grease and other debris in the sewage become caught in the roots, eventually leading to complete obstruction or even breakage of the sewer pipe.

    The best way to avoid this problem is to be aware of your sewer pipe’s location prior to planting any trees or hedges. As a general rule, tree roots will extend two and a half times the height of the tree, so keep this in mind when determining the placement of new transplants.

    Read moreRead less
Expert video tip

Video: How to Prevent a Broken Sewer Pipe

Complete Video Transcription:

SAN FRANCISCO — Host, Sarah Rutan: Avoiding costly sewer line repairs in the future often means taking proactive steps today. We’re in San Francisco with Diamond Certified Expert Contributor, Joel Ledesma of Atlas Plumbing & Rooter to learn how you can prevent sewer pipe damage.

Diamond Certified Expert Contributor, Joel Ledesma: Sewer pipe hazard number one, tree roots. Tree roots can be very aggressive in their search for moisture, especially during dry weather. Often sewer pipes are the nearest source of water. Tree roots are attracted by water vapor that escapes from the pipes to the cold soil surrounding them, especially near small cracks and loose joints. Once the roots have pried their way into the sewer system, they can fill the pipe completely with hair-like root masses. Tissue paper and grease and other debris in the sewage are caught in the roots, eventually leading to complete obstruction or even breakage of the sewer pipe.

Severe cause of root damage requires costly sewer replacements. Be aware of the location of your sewer pipe lateral on your property before planting any trees or hedges near the sewer pipe. And remember as a general rule, the tree roots will extend two and a half times the height of the tree.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

Read moreRead less
Atlas Plumbing & Rooter WEBSITE AND EXTERNAL FEED
  • Atlas Plumbing & Rooter SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Atlas Plumbing & Rooter
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 244 VERIFIED CUSTOMERS i
Atlas Plumbing & Rooter : Average 8.9 out of 10 based on 244 unique customer surveys of customer satisfaction.

Abby G.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

1 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very easy to schedule with, they are typically available very quickly, and they are friendly and knowledgeable.

They are very efficient.

Daniel R.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

2 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are punctual, they do good work, they are fast, and they are very good.

They get to the problem in a hurry.

Douglas R.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

3 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, reliable, personable, and professional. They got the work done, answered all of my questions, and there were many questions.

They got the job done, and they got it done correctly.

Kate G.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

4 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very careful, thorough, and they did a fine job.

That they did what they said they were going to do, I loved that.

Jose R.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

5 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reasonably priced. They have a very fast response time. They have great service overall.

I have a weird shower system. I had spoken to a few other people, and they weren't familiar with the system. The guy that Atlas sent out knew how to fix it.

Sandra S.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

6 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are good.

They seem like they know what they are doing.

Sharon G.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

7 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, as I already have.

The service and the cost

Tim B.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

8 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have always provided good service.

Reliable, they respond to all of my calls in a timely fashion.

Barbara C.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

9 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would absolutely use them again, and I have referred them to others. They were helpful, courteous, on time, and they cleaned up after themselves. Everything was good.

The price was the best. I had a lot of estimates, and Atlas was the lowest. I also read reviews for them online, and everything looked good.

David L.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

10 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

Call them up, because they're good.

I guess the professional and friendly service, I don't recall his name, but the lead technician was excellent.

Diane C.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

11 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are timely, and they do a good job.

They are on time, and they do a good job.

Javier F.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

12 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you're looking for a plumber who can give you advice, recommend which services you need now instead of later, and someone who will get the job done, Atlas is a good choice.

They did a good job clarifying whether or not I could wait for the repair and what my options were. They worked with me in terms of pricing and made it clear that the repair they were doing was a temporary, not a permanent, fix.

Jean C.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

13 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly, professional, and knowledgeable staff

They had a good deal.

Joe S.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

14 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a little expensive.

They're responsive.

Leonard T.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

15 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable and punctual.

I like that they are willing to take jobs that other places won't.

Luke M.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

16 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always friendly, they give you options, and they don't surprise you with extra charges.

I like that they are available 24 hours a day. They come out as soon as we call them, they are prompt, and they are timely.

Regina G.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

17 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. I have recommended them. They were very dependable.

They couldn't get it done at the beginning because there was a part that they didn't have. They went directly to the store and came right back to finish the repair. Our clients were very happy.

Sarah L.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

18 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well it worked, so that's the most important thing.

That it worked, and it was a pretty speedy process. I had a good experience.

Shannon K.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

19 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good at what they do.

I don't know. They fixed what was broken.

Timothy B.

VERIFIED Atlas Plumbing & Rooter CUSTOMER

20 of 244

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable and prompt

They always respond to me promptly.

Read All 244 Survey Responses at Ratings View