Independently Rated Highest in Quality
N i n t h
Consecutive Year
Originally Earned:
July 2008
We declare that Atlas Plumbing & Rooter HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1382
(650) 469-3933
(415) 347-6967

Joel Ledesma, Owner

Atlas Plumbing & Rooter provides a variety of residential and commercial plumbing services for clients in San Francisco and San Mateo County. In addition to repairing and installing sinks, bathtubs, faucets, toilets, drains, pipes, sump pumps and more, the company repairs and replaces tankless water heaters, offers advanced diagnostic technology to pinpoint drain and sewer problems, and uses a trenchless repair process to replace broken or damaged underground pipes.

Owner Joel Ledesma established Atlas Plumbing & Rooter in 2005 to perform quality plumbing work and offer superior customer service to Bay Area home and commercial property owners. “My experience working for other plumbing companies convinced me there was no other way to do business,” says Mr. Ledesma. “I wanted to bring the ‘care’ aspect back to the industry.”

Atlas Plumbing & Rooter supplies signed, written guarantees and upfront pricing estimates before work begins on any job. It’s also available for 24/7 emergency service and can help homeowners’ associations, property managers, and landlords with their plumbing maintenance needs. For a complete list of services or to book an appointment, Mr. Ledesma invites potential customers to visit www.atlasplumbingandrooter.com.

Company Philosophy

“We’ve developed a reputation for always putting our customers first—if there’s ever a problem with our service, or if there’s something a client isn’t happy with, we’ll fix the situation. We know our customers’ time is valuable, so we make it our responsibility to work quickly, efficiently and honestly.”

Serving all of San Francisco and San Mateo County including Sunset, Richmond District, Mission, Tenderloin, Daly City, Redwood City and San Mateo.

Service & Repairs
Drains & Sewers
Water Heaters
Emergency Services
Toilets
Garbage Disposals
Faucets
Trenchless Sewer Repair
Tankless Water Heaters

American Standard
American Standard
Bradford White
Bradford White
Delta
Delta
Insinkerator
Insinkerator
Kohler
Kohler
Moen
Moen
Noritz
Noritz
Price Pfister
Rheem
Rinnai
Rinnai
Toto
Toto

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Atlas Plumbing & Rooter, customer satisfaction is a direct result of employing courteous, highly trained technicians and installing the best plumbing materials available on the market. “We always...

Frequently Asked Questions

Q: How long will it take to fix my plumbing problem?
A: "It’s hard to predict how long a job will take without seeing it first. We usually complete most jobs within one hour, but every situation is different, so we give each client an approximate average time. For example, a sewer takes three to f...
Q: Where do you get your plumbing products?
A: "We get all our plumbing products from wholesale plumbing supply houses."
Q: What kind of machines do you use for drain cleaning?
A: "We use top-of-the-line Spartan sewer machines to clean drains."

Industry Info

Maintain your water and sewer lines to avoid expensive repairs.
Regular attention and consistent upkeep can help keep your home plumbing system running efficiently and smoothly for years. To avoid small problems like leaks and clogs, consider the following preventive maintenance tips: Get a home plumbing...
Findings based on statistically reliable research from 244 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 244

Diamond Certified Qualification

Based on 244 customer surveys, we declare
Atlas Plumbing & Rooter
has passed all rating steps and has earned
The Diamond Certified Award
No. 1382
Continuously qualified since July 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Abby G. Verified Customer Name
"They are very efficient."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Atlas Plumbing & Rooter
(650) 469-3933
(415) 347-6967
(650) 952-2133 fax
DCID6508719863
DCID4158459199

Available 24/7

Serving all of San Francisco and San Mateo County including Sunset, Richmond District, Mission, Tenderloin, Daly City, Redwood City and San Mateo.

Joel Ledesma, Owner
10
12
868994
Liability Insurance, Workers' Compensation
Better Business Bureau, Plumbing-Heating-Cooling Contractors Association (PHCC)
2005
Service & Repairs, Drains & Sewers, Water Heaters, Emergency Services, Toilets, Garbage Disposals, Faucets, Trenchless Sewer Repair, Tankless Water Heaters
American Standard, Bradford White, Delta, Insinkerator, Kohler, Moen, Noritz, Price Pfister, Rheem, Rinnai, Toto
7,000
Commercial, Residential
All Work is Backed by a Signed, Written Guarantee

Photo & Video Gallery

Survey Responses For

Atlas Plumbing & Rooter

Atlas Plumbing & Rooter: Average 8.9 out of 10 based on 244 unique customer surveys of customer satisfaction.
Abby G. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very easy to schedule with, they are typically available very quickly, and they are friendly and knowledgeable."

"They are very efficient."

Daniel R. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are punctual, they do good work, they are fast, and they are very good."

"They get to the problem in a hurry."

Douglas R. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, reliable, personable, and professional. They got the work done, answered all of my questions, and there were many questions."

"They got the job done, and they got it done correctly."

Kate G. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very careful, thorough, and they did a fine job."

"That they did what they said they were going to do, I loved that."

Jose R. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reasonably priced. They have a very fast response time. They have great service overall."

"I have a weird shower system. I had spoken to a few other people, and they weren't familiar with the system. The guy that Atlas sent out knew how to fix it."

Sandra S. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they are good."

"They seem like they know what they are doing."

Sharon G. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them, as I already have."

"The service and the cost"

Tim B. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have always provided good service."

"Reliable, they respond to all of my calls in a timely fashion."

Barbara C. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would absolutely use them again, and I have referred them to others. They were helpful, courteous, on time, and they cleaned up after themselves. Everything was good."

"The price was the best. I had a lot of estimates, and Atlas was the lowest. I also read reviews for them online, and everything looked good. "

David L. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Call them up, because they're good."

"I guess the professional and friendly service, I don't recall his name, but the lead technician was excellent."

Diane C. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are timely, and they do a good job."

"They are on time, and they do a good job."

Javier F. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you're looking for a plumber who can give you advice, recommend which services you need now instead of later, and someone who will get the job done, Atlas is a good choice."

"They did a good job clarifying whether or not I could wait for the repair and what my options were. They worked with me in terms of pricing and made it clear that the repair they were doing was a temporary, not a permanent, fix."

Jean C. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very friendly, professional, and knowledgeable staff"

"They had a good deal."

Joe S. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a little expensive."

"They're responsive."

Leonard T. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable and punctual."

"I like that they are willing to take jobs that other places won't."

Luke M. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always friendly, they give you options, and they don't surprise you with extra charges."

"I like that they are available 24 hours a day. They come out as soon as we call them, they are prompt, and they are timely."

Regina G. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great. I have recommended them. They were very dependable."

"They couldn't get it done at the beginning because there was a part that they didn't have. They went directly to the store and came right back to finish the repair. Our clients were very happy."

Sarah L. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Well it worked, so that's the most important thing."

"That it worked, and it was a pretty speedy process. I had a good experience."

Shannon K. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good at what they do."

"I don't know. They fixed what was broken."

Timothy B. Verified Atlas Plumbing & Rooter Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very reliable and prompt"

"They always respond to me promptly."