Independently Rated Highest in Quality
S e c o n d                              Consecutive Year        
Originally Earned:
March 2009
We declare that At Your Service Home Care HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1520
(707) 418-8944
(415) 935-0983
1221 Farmers Lane, Suite A
Santa Rosa, CA 95405

Do you know someone who needs help at home? At Your Service Home Care is a full-service, non-medical home care agency that provides people the comfort and freedom of living at home while ensuring that their special needs are met. Lucy Andrews has almost 30 years of experience in the health care industry and is a veteran campaigner for home care. She has worked in all aspects of the home care industry, and consults as a legal expert witness across the country. Ms. Andrews puts her knowledge and compassion to work advocating for patients through the maze of health care services.

At Your Service takes a holistic approach to care giving – they are committed to caring for the whole person and encourage independence that leads to a meaningful life. Care programs are tailored to your needs and are flexible to accommodate lifestyle and finances. Caregivers and personal attendants are well-trained, compassionate and caring individuals who are carefully matched for compatibility with clients. All are dedicated to the highest professional and ethical standards of conduct. At Your Service is a Certified Home Care Agency through the California Association for Health Services at Home (CAHSAH) along with being a proud member of the National Association for Home Care and Hospice (NAHC).

At Your Service Home Care is committed to community outreach, working with local organizations and centers for seniors and donating to organizations with ties to seniors. Lucy Andrews also publishes a blog that chronicles current issues and developments in home care.

Company Philosophy

“We strive to provide compassionate care that is instrumental to the well-being of the patient. Our goal is to make it possible for them to live full and enriched lives in the peace and comfort of their own homes.”

Serving Marin, Napa and Sonoma Counties

Alzheimer’s, Respite and Hospice Care Meal PreparationCase Management Medical RemindersHome Care Companionship ErrandsPost-Op and Personal CareRise and Shine ServiceLight Housekeeping

Map

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Findings based on statistically reliable research from 34 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 34

Diamond Certified Qualification

Based on 34 customer surveys, we declare
At Your Service Home Care
has passed all rating steps and has earned
The Diamond Certified Award
No. 1520
Continuously qualified since March 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They're polite, conscientious, and they have fast turnaround on phone calls. Our clients have no complaints, and our providers seem to be happy working with them. They understand what our clients need. We used to use another company that did the same work. What a difference they are. They have been such a pleasure."

–Renee P.

"They keep their word, and when someone is supposed to be here, they are."

–Anthony D.
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

At Your Service Home Care
1221 Farmers Lane, Suite A
Santa Rosa, CA 95405
(707) 418-8944
(415) 935-0983
(707) 573-8166 fax
DCID7075731003

Office Mon - Fri: 9am - 5pmCare Adviser Available 24/7 for Both Clients and Staff

Serving Marin, Napa and Sonoma Counties

Lucy Andrews, RN
50
Liability Insurance, Worker's Compensation