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Asien’s Appliance, Inc. provides a wide variety of appliance services at its Santa Rosa showroom, including sales, delivery/installation, service and repair, extended warranties, and Brand Source financing. The company takes pride in offering each customer low prices and personalized service, whether they’re replacing old appliances, adding new appliances for a remodeling or building project, or creating a backyard oasis with quality outdoor kitchen products.
Asien’s Appliance has been serving North Bay customers since 1948, when John “Frenchy” Asien first opened its doors. Current owners Paul Gwilliam and Chris Wilhelmsen are longtime Sonoma County residents. Mr. Gwilliam started at Asien’s as a salesman in 1988 and Mr. Wilhelmsen joined after merging his company, Appliance Solutions, with Asien’s in 2004.
Mr. Gwilliam and Mr. Wilhelmsen say Asien’s Appliance’s main focus is delivering personal sales and exceptional service to every customer at a competitive price. “We understand that today is all about the shopping experience. Creating a comfortable, stress-free environment where customers get one-on-one assistance is what sets us apart from the big box stores.”
“We truly want happy customers, so we offer something that’s hard to resist—help. Because we service the products we sell, we’re able to take care of any problems at our in-house service department, which saves our customers the hassle of finding appliance repair shops. Our staff of knowledgeable salespeople, fully trained technicians, organized schedulers and skilled installers guarantees our clients will enjoy their appliances for years to come.”
Serving Sonoma, Marin, Napa, San Francisco and Mendocino Counties
When looking to purchase a refrigerator, make sure you consider all your options.
Household appliance designs have undergone numerous changes in the last couple decades, especially when it comes to refrigerators. Only 10 years ago, refrigerators with side freezers were popular choices, but that trend has already gone out of style...
"I think that if there's a problem, they take care of it right away. I like buying things locally, so I can look at you. Everything seems to be very good and excellent.""The people that you work with"
"I guess that they did a good a job, and we were happy with them.""They were on time."
"That they were reliable and prompt""That they were able to fix my gas dryer immediately, he knew exactly what it was and what the part was and replaced it in about 10 minutes. He tested it a few times to make sure it was working right, and I haven't had a problem with it since. "
"That they're professional, honest, on time, loyal, and trustworthy, they're just very professional and know what they're doing.""The personal attention, the one-on-one follow-through, accessibility, the on time appointments and delivery, and their professionalism, they're also very normal and down-to-earth people."
"It was fine. They have high-quality stuff. It was good. Our salesperson, Rick, was very good.""Their service was very good, and Rick gave us some good advice on the equipment that we bought."
"They knew their products, and they were personable.""Just their personalities"
"That they provide excellent service""The quality, they sell very good quality products, and they have excellent service and staff."
"I've used them to both service my old washer, and when it eventually died, we bought a new one from them. The service people are very knowledgeable. I really appreciated the guy who came out and told me exactly what was going on and that repairing the old washer wasn't going to be an option at that point. We went there to buy it, and the service people were great. They gave us options within the parameters that we were looking for, and it was a great experience. ""They were very easy to talk to. The sales guy was great, not pushy. He was helpful without being overbearing, I suppose you would say. It was all good, so nothing was bad. They were prompt, they came when they said they would, and they did what they said they would do, so what more can you ask for?"
"I am satisfied with their service.""They take care of my complaints."
"They were very efficient, they answered all of my questions, and they didn't oversell. They did what I needed to have done.""Their service department, I can call and ask questions, and they would answer them."
"The woman who comes out here is absolutely fantastic. I don't remember her name.""I like the woman who comes out. I can't remember her name. She is extremely smart, extremely efficient, and extremely thoughtful."
"I think it is very important to shop and support local businesses.""The staff, they are very helpful and very knowledgeable."
"They are very good and very attentive.""The service people they send out are really great."
"They are very reliable.""The quickness of their service department"
"They help me out when I need specialty parts for my appliances.""They are local and convenient."
"They were local, very helpful, and knowledgeable. They knew what they were talking about.""They had a big showroom with a lot of selection. They were wonderful."
"You can trust them.""They fixed my refrigerator. They were one of the only companies who service Samsung refrigerators."
"To go there""The general customer service, and it is small and locally owned. I have always had a good experience there."
"They have a nice showroom.""They have a nice showroom."