Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
January 2011
We declare that Ashley Interiors, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1696
(510) 898-6591
(925) 331-0346
5588 Central Avenue, Suite D
Newark, CA 94560
Ashley Interiors recently designed this kitchen.

Ashley Interiors, Inc. offers homeowners a wide variety of cabinets, countertops, flooring, shutters and window treatments. The company’s showroom houses high-quality products that fit any budget, and its experienced design consultants are trained to help customers find the right products to fit their needs. “We understand that all the options offered to consumers today can be overwhelming, so we take each client’s lifestyle, color, design preferences and maintenance capabilities into account,” say owners JR and Donna Ashley.

As veterans of the construction industry for more than 25 years, the Ashleys say they take personal pride in the reputation Ashley Interiors has developed since opening more than two decades ago. “It’s similar to raising a child. This company has accomplished a lot of great things over the years, and when we step back and look at it, we feel proud.”

Company Philosophy

“Our primary goal is to maintain an exceptional level of customer satisfaction, and we accomplish that by employing highly trained and experienced professionals who work hard to make our clients’ projects the best they can be. We strive to project confidence in everything we do.”

Serving all of Alameda County including Berkeley, San Leandro, Oakland, Fremont, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.

Kitchen & Bathroom Remodeling
Flooring
Window Coverings
Shutters
Countertops, Quartz, Stone & Tile
Interior Remodeling

Armstrong
Armstrong
Blanco
Brizio
CaesarStone
CaesarStone
Cambria
Cambria
Delta
Delta
Fieldstone
Hunter Douglas
Hunter Douglas
Insinkerator
Insinkerator
Mirage Hardwood
Mirage Hardwood
Mohawk
Mohawk
Panasonic
Panasonic
Pental
Quickstep
Quickstep
Royal Stainmaster
Shaw
Shaw
Ultracraft
Ultracraft
Waypoint

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for kitchen and bathroom contractors that have earned the prestigious Diamond Certified award. Ashley Interiors, Inc. attributes its high levels of customer satisfaction to four crucial factors: communication, professionalism, timeliness and availability. “Our customer service really...

Frequently Asked Questions

Q: How soon can you start my project?
A: "It depends on the type of project. Once you sign the contract, we’ll quickly move into the design phase. After you select the products you want, our start date will be based on the various lead times of the manufacturers. Once the mate...
Q: Are your prices competitive?
A: "Yes. We break down our estimates so our clients can see how much they’re paying for each individual item, so we’re very transparent with our pricing. There isn’t one bulk ‘bottom line’ number at the bottom of th...
Q: Will you communicate with me throughout my project?
A: "Absolutely. Before work begins, we’ll talk with you to determine your expectations and help you understand the pros and cons of your various options, and while work is underway, we’ll keep you updated on how the project is going....

Map

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Industry Info

If you’re considering a home remodeling project, consider combining your kitchen and living space.
In the past, kitchens were considered utility areas, but today, they’re often showpieces of homes—inviting, beautiful areas that integrate food and entertainment. Unfortunately, many people are still living in outdated homes with...
When it comes to remodeling a kitchen or bathroom, make sure you consider all your options in terms of decoration.
Recently, the kitchen and bathroom remodeling industry has seen an increase in the demand for customized products that allow homeowners to make their spaces reflect their tastes and lifestyles. “This is especially true with cabinets,”...
Findings based on statistically reliable research from 172 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 172

Diamond Certified Qualification

Based on 172 customer surveys, we declare
Ashley Interiors, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1696
Continuously qualified since January 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Madison C. Verified Customer Name
"That they were very convenient, very clean, and they were nice. I thought they met all of our expectations."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Ashley Interiors, Inc.
5588 Central Avenue, Suite D
Newark, CA 94560
(510) 898-6591
(925) 331-0346
DCID5107937470
DCID9252927480

Mon – Fri: 10am – 5pm
Sat: 10am – 3pm

Serving all of Alameda County including Berkeley, San Leandro, Oakland, Fremont, Hayward, Castro Valley, Emeryville, Sunol, San Lorenzo and Livermore.

JR and Donna Ashley, Owners
30
15
EPA Lead-Safe Certified
760024
Liability Insurance, Workers' Compensation
1986
Kitchen & Bathroom Remodeling, Flooring, Window Coverings, Shutters, Countertops, Quartz, Stone & Tile, Interior Remodeling
Armstrong, Blanco, Brizio, CaesarStone, Cambria, Delta, Fieldstone, Hunter Douglas, Insinkerator, Mirage Hardwood, Mohawk, Panasonic, Pental, Quickstep, Royal Stainmaster, Shaw, Ultracraft, Waypoint
5-Year Warranty on Every Installation on Top of the Manufacturer’s Warranty

Photo & Video Gallery

Survey Responses For

Ashley Interiors, Inc.

Ashley Interiors, Inc.: Average 9.2 out of 10 based on 172 unique customer surveys of customer satisfaction.
Madison C. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very convenient, very clean, and nice."

"That they were very convenient, very clean, and they were nice. I thought they met all of our expectations."

Bill R. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they did a good job. I would recommend them."

"I liked the friendliness of the staff and that they were always on time. The installation guy was really nice."

Bob M. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent customer service"

"Their staff went out of their way to make sure we were happy with everything that they did."

Bonnie Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient, very professional, and patient when listening to customer needs. They really are master-craftsmen."

"They take great pride in their work. "

Gus G. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they do quality work"

"Their convenience, and they did some custom work for me."

Jan T. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"That you get personal service from the owners, not just with the employees"

John L. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work. They're prompt. They're neat. They can help you work out any problem you may encounter."

"They were easy to work with."

Judy O. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliability was certainly one of the aspects that I liked, carefully prepared, and they carefully executed job."

"Reliability, when they said they would do something, they did it and on time."

Lionel C. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm completely satisfied."

"How prompt they were and the quality of their work"

Lynda S. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, they cleaned up after themselves, and they did good work for a reasonable price. I've used them three times now."

"Their overall quality, everything was just very well done. I was very pleased."

Michelle C. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really are detail-oriented."

"I just really like everyone who works there, from the owner, JR, to everyone below him."

Caleb S. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say that their customer care is top-notch. They're very professional."

"Quality of the finished product"

Elizabeth P. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Overall, they do quality work."

"They were punctual, honest, and they did a good job."

Barbara B. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional, very cooperative, and timely. It's great."

"Their professionalism and their help with answering questions, the work was very good."

Carolyn S. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a large selection of all different types of products and they give you what you want for a good price."

"They were very accommodating to my needs. I like that I could call them with any questions, and they have no problem answering what I may ask."

Eugenie M. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, very flexible, their workers have a solid expertise, and the owner treats all of her employees very well, which means they'll treat us well."

"I like how flexible they are."

Janet V. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them several times. It's sort of a one-stop shopping type of deal. The folks there will actually help you pick out colors and combinations. What I needed, was someone to tell me if it looked good or if it looked horrible. They make very good recommendations, that ended up working out great."

"I liked the design aspect, and how patient they were. I really needed someone who knew how to put things together that looked visually appealing."

John K. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're amazing. They have a great service, they know what they are doing, and we are huge fans of theirs. I have recommended them several times."

"They were here on time, they told us what they were going to do, the people they have working for them were wonderful and very caring of our home, and they left our home in a more cleanly condition than when they came."

Jurell S. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good install"

"I liked the quality of the materials that they use."

Pete S. Verified Ashley Interiors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a very good staff, they have a lot of different ways of showing people what is available out there, and they are extremely nice. JR, who is the co-owner, really gets down to the details. He knows his stuff. "

"They were very personable, and you don't find that very much. I appreciated that."