Diamond Certified Company Report

AMS Bekins

Diamond Certified Company Report

AMS Bekins

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i

Gina E.

VERIFIED AMS Bekins CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have an Italian table that seats twelve and has glass on top, they moved the glass separately, they have great expertise. They were great. They're trustworthy, good, take care of your furniture, they wrapped everything in plastic, and there were no stains or fingerprints.

Everything was wrapped in plastic, moved, and nothing broke. They were very professional. They were prompt, there were enough people, one person wrapped while the other two moved, they went beyond the call of duty. I called three companies for quotes and I got the best service from AMS Bekins.

Jeanette F.

VERIFIED AMS Bekins CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do exactly what they contract to do and there are no surprises. They're friendly, easy to work with, and very professional. I'd recommend them.

They showed up on time, they were professional, and they did everything very quickly.

Tori H.

VERIFIED AMS Bekins CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told friends to use them. They were so normal, competent, cheerful, showed up on time, and had some great suggestions. It was just wonderful, really terrific.

They got the job done, they are very knowledgeable, we talked about how long it was going to take, and what they needed. I moved out of a house and into a new condo. The condo was hard to move into because it had a basement garage entrance with a service elevator. They knew the building so they rented a pick-up truck so they would unload the truck to the pick-up truck and then take the various loads into the condo. They had to go the extra mile to get in there, they knew the whole drill, had been in the building before, and it wasn't a problem. I had to put things in storage and they assisted with that, they were with me a lot. It was really neat, when I moved, I moved the stuff out for storage, they gave me the original sheets they moved out with and everything has a number. They kept track of everything. I knew everything was here. It was really great.

Read All 200 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

AMS Bekins handles local, national and international relocations for a variety of clients, including residential households, corporations, tradeshows and more. In addition to its moving capabilities, the company provides general and business record storage services at its 60,000-square-foot Burlingame facility.

Owner/President Gary Wolfe says he’s proud of AMS Bekins’ status as a fourth-generation family business. “My parents owned AMS Relocation for more than 30 years before I bought the company in 1981 and became a Bekins Van Lines agent,” he explains. “Now, my own children and grandchildren work with me, which adds to our family-oriented atmosphere and helps us serve our customers better.”

Mr. Wolfe credits AMS Bekins’ commitment to integrity for its continued success. “Moving is difficult for many people, but we’re here to help our customers and their families get through the process as easily as possible,” he says. “Our dedication and loyalty has earned us the appreciation of our customers. That type of commitment is what we’re all about.”

In 2013, AMS Bekins was awarded Agent of the Year by Bekins Van Lines.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON AMS Bekins

Service AREA

San Mateo County
San Francisco
Santa Clara County
Menlo Park
Daly City
San Mateo
Foster City
Redwood City
Hillsborough

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SERVICES PERFORMED

Full-Service Residential Moving
Corporate Relocation
Tradeshow High-Value Product Moving
International Relocation
Storage

BRANDS Supported
  • Bekins Van Lines

DIAMOND CERTIFIED RESEARCHED ARTICLES ON AMS Bekins

Company Profile

AMS Bekins handles local, national and international relocations for a variety of clients, including residential households, corporations, tradeshows and more. In addition to its moving capabilities, the company provides general and business record storage services at its 60,000-square-foot Burlingame facility.

Owner/President Gary Wolfe says he’s proud of AMS Bekins’ status as a fourth-generation family business. “My parents owned AMS Relocation for more than 30 years before I bought the company in 1981 and became a Bekins Van Lines agent,” he explains. “Now, my own children and grandchildren work with me, which adds to our family-oriented atmosphere and helps us serve our customers better.”

Mr. Wolfe credits AMS Bekins’ commitment to integrity for its continued success. “Moving is difficult for many people, but we’re here to help our customers and their families get through the process as easily as possible,” he says. “Our dedication and loyalty has earned us the appreciation of our customers. That type of commitment is what we’re all about.”

In 2013, AMS Bekins was awarded Agent of the Year by Bekins Van Lines.

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Company Philosophy

"We take care of our customers by being honest with them and never compromising our integrity. We always strive to hang on to the basics. All our employees have the same job description and goal: to help people."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For AMS Bekins, the key to customer satisfaction is simple: treat every customer with the utmost care, regardless of the size or distance of their move. “Everyone at our company truly cares about our customers’ happiness,” says Owner/President Gary Wolfe. “Our main goal is to help them get through the moving process as easily as possible.”

AMS Bekins has been handling local, national and international relocations for residential households, government and military households, corporations and tradeshows since 1949. In addition to its comprehensive moving services, the company provides business/medical record storage services at its 60,000-square-foot Burlingame facility.

Unlike moving companies that sacrifice the quality of their work for a chance to move as many clients as possible, AMS Bekins takes a careful approach to each job and ensures its work adheres to industry-best standards. “We take pride in the value we offer,” says Mr. Wolfe. “For example, we shrink-wrap all overstuffed furniture to prevent handprints, provide wardrobe boxes on the day of the move, put down floor coverings if the customer has hardwood floors and take care of anything that needs extra protection. These aren’t things that customers have to request–we do them automatically because we believe in offering high-quality services.”

To further differentiate itself from its competitors, AMS Bekins brings more than six decades of industry experience to every job–a level of expertise that, according to Mr. Wolfe, proves the company’s steadfast commitment to customer service. “Our many years of experience allow us to provide better long-term value, because we’re able to complete jobs faster and better than other companies,” he says. “Our prices are very competitive, too. Nobody can compare to us in terms of value.”

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Industry Info

Moving can be a stressful and overwhelming experience, so many homeowners simply hire moving companies to handle every aspect of their moves without looking into ways they can save money with minimal effort. Before you choose this course of action, consider the following tips:

Pare down your belongings. “As a general rule, don’t take anything you don’t need,” says Gary Wolfe, Owner/President of AMS Bekins in Burlingame. “If you haven’t worn it or used it in two years, don’t move it. It doesn’t make sense to pay to move things you aren’t going to use.” Instead, plan ahead and hold a garage sale or list items on craigslist and in other classified ads. This will not only cut down on the cost of the relocation by limiting the number of items you’re moving, but it can also help you recoup some of your moving costs. Drop off anything that doesn’t sell at a local shelter or resale store.

Minimize the amount of time your movers spend at your house. “Moving companies generally charge by the hour for their services, so anything you can do to save time will also help save money,” says Mr. Wolfe. To begin, have everything packed and ready when the movers arrive. If they have to wait for you to pack boxes or help you prepare for the move, it can cost extra. Likewise, take items you won’t be moving and remove them from the premises before the movers arrive. That way, they won’t accidentally pack or load extra items onto the moving truck.

Evaluate what you have to pack and decide who should pack it. “You don’t need the mover to pack everything,” says Mr. Wolfe. “Pack things like books and linens yourself, and have the movers pack dishes, furniture and valuables.”

If possible, use your vehicle to move certain items. If you’re moving locally or have room in your vehicle, take some of the more fragile items with you to save packing and loading time. Items you may want to take include lamps, lampshades, frames, glass items, valuables and irreplaceable items like photo albums.

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Frequently Asked Questions

Q: Will you be on time on my moving day?

A: We guarantee we’ll be on time for moves within California. We only book moves that we can handle, so we’re always available on the scheduled day. For interstate moves, we guarantee we’ll be there on the day of pickup. If we’re not, we’ll pay you up to $125 per day for the inconvenience.

Q: Should I purchase moving insurance to cover the cost of my belongings?

A: Moving insurance is a bit like life insurance—everyone makes different decisions about how much they need based on their comfort level. By law, we have to provide minimal coverage at no additional cost, but the coverage can go up from there. We have a very low damage claim ratio (one percent), so we let our customers decide if they want moving insurance, which is known as ‘excess valuation’ in this industry. That way, they can choose the amount of excess valuation they want based on their own peace of mind.

Q: How can I save money during my move?

A: There are many ways to save money during a move. First, don’t take anything you don’t need. If you haven’t worn it or used it in two years, don’t pay to move it. Pack the things you can pack yourself (books, linens, DVDs) and let the movers pack dishes, furniture and valuables. If you’re moving locally, load pictures into the back of your car to save space in the moving van—especially if they have glass fronts.

Q: Can I pack my belongings or should I have your movers do it?

A: We do provide professional packing services, but it’s perfectly fine if you do it yourself. You can purchase boxes from us, or we can provide used boxes at no charge if we have them. If you use common sense, you can usually do a pretty good job packing.

Q: What are some good unpacking tips?

A: Make sure you have a lot of space when you’re unpacking, and don’t put things away until you see the big picture. Wait until all the boxes are put in their respective rooms before opening them and removing items—it’s a better utilization of your space.

Q: What should I look for in a storage unit?

A: Before you hand over your belongings to a storage company, go inspect the facility. Don’t make an appointment or tell anyone you’re coming—just show up and ask for a tour. Use your common sense when surveying the property. Look for security systems, make sure the facility is clean and organized, and ask if the storage units have raised floors so dust and rodents can’t penetrate the insides.

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SELECTED PHOTOS FROM AMS Bekins

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Greg Wolfe

Expert CONTRIBUTOR PROFILE
  • Greg Wolfe is a relocation specialist with AMS Bekins, a Diamond Certified company since 2011. He can be reached at (650) 288-6734 or by email.

Greg Wolfe: A Family Affair

By James Florence, Diamond Certified Program Reporter

BURLINGAME — Growing up around his grandfather’s business, Greg Wolfe says it was only natural for him to get involved in the moving industry. “As a child, I had no shortage of moving boxes to play in,” he laughs. “My grandfather started AMS Bekins more than 60 years ago, and the company is now in its fourth generation of family involvement, so it’s basically been a family affair. As a teenager, I started working in the warehouse and helping out on small jobs. When I was 18, I obtained my ‘B’ commercial license, and by 21 I had upgraded to an ‘A’ license.”

Greg says his favorite part of his job is giving reassurance to frazzled customers. “As you can imagine, moving is a highly stressful event for most people. Everyone in my family has a very patient temperament, which, combined with our years of experience, enables us to facilitate any situation gracefully and effectively. It’s very rewarding to see the relief in our customers’ eyes when we tell them we’re there to handle everything for them.”

Born and raised in San Jose, Greg now resides in Pleasanton with his wife, Rebecca, and their children. Outside of work, he enjoys participating in active pastimes with his family. “We’re very much into sports and fitness; we’ve even had the whole family in martial arts at the same time,” he says. “We’re also huge San Francisco Giants fans—from the first day of Spring Training to the playoffs, we’re all about baseball. Our company actually has an account with the Giants, so we get to move them to and from Spring Training every year, which is a pleasure.”

In his life and career, Greg has adopted a set of professional principles passed down by his father. “Early on, my father taught me the two mantras we go by here at AMS Bekins,” he explains. “One is, ‘Everything is negotiable except integrity,’ and the other is, ‘Everybody has the same job description: help people.’ We try to incorporate these principles in everything we do, which I think is manifested in our honesty and helpful customer service.”

When asked the first thing he’d do if he could retire tomorrow, Greg says he’d take an extended family vacation. “I would take my whole family, including my adult children’s spouses and my grandkids, and go on a road trip across America. Of course, we’d have to find a pretty big vehicle first.”

Ask Me Anything!

Q: If you were going to sing karaoke, what song would you choose?
A: I would sing “All of Me” by John Legend and dedicate it to my wife.

Q: If you could time travel, would you go to the past or the future?
A: The past. I think we can gain a lot of perspective from seeing how people dealt with challenges and adversity in the past.

Q: What’s your favorite local restaurant?
A: Tadich Grill in downtown San Francisco.

Q: Ever had a conversation with a famous person?
A: I spent some time with Willie Mays once, which was a childhood dream come true.

Q: What’s your favorite snack?
A: Popcorn.

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Expert articles
  • The Importance of an Accurate Moving Estimate

    BURLINGAME — When preparing for a big move, in addition to choosing a reputable moving company, you’ll want to make sure the company provides you with a thorough, accurate estimate. To do this, an estimator will need to come to your home and conduct a visual inspection. A moving estimate should consist of a detailed, room-by-room list of all the furniture, boxes and other items to be moved. Additionally, your estimator should take note of any items not to be moved, which will help you avoid any misunderstandings on moving day.

    Using this comprehensive list, your estimator will determine and present you with a price that reflects the expected cost of the move. He should also provide you with a Not-To-Exceed price, which puts a cap on the final price in case it ends up being higher than the original estimate. By hiring a moving company that takes the time to ensure accuracy when estimating the job, you’ll have greater assurance of receiving a fair and honest price.

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Expert video tip

Video: Ensuring Accuracy with Your Moving Estimate

Complete Video Transcription:

BURLINGAME — Host, Sarah Rutan: When preparing for a big move, be sure that your moving company provides you with an estimate that is both responsible and accurate. Today, we’re in Burlingame with Diamond Certified Expert Contributor Greg Wolfe of AMS Bekins, to learn more.

Diamond Certified Expert Contributor, Greg Wolfe: One of the most common questions of customers in the moving process is once they do have an estimate, how can they trust that it’s a reasonable expectation of what they might pay. A couple of suggestions for you. First and foremost is that you have an estimator come to your home, give you a visual inspection and a written estimate right then.

Second, I have a couple of examples. I’d like to show you the written estimate. Let’s have a look. So, here we have an actual estimate. What you see is a comprehensive list, going room by room, of all the furniture and boxes to be moved. What you also see is you have a specific list of items not to be moved. This is important so that there’s no misunderstanding on move day.

What your estimator will provide you is a detailed description of what you can expect to happen on move day. It will allow him to generate a not to exceed price. This should give you that reasonable expectation of what you should pay. And if you are by chance hit with a change order on move day, at least you’ll understand why.

All the information that I’ve provided you today is in this booklet published by the California Public Utilities Commission and it is required to be given to you by every mover that you see that gives you an estimate. Good luck. Have a great move.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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AMS Bekins WEBSITE AND EXTERNAL FEED
  • AMS Bekins SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON AMS Bekins
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i
AMS Bekins : Average 8.7 out of 10 based on 200 unique customer surveys of customer satisfaction.

Gina E.

VERIFIED AMS Bekins CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have an Italian table that seats twelve and has glass on top, they moved the glass separately, they have great expertise. They were great. They're trustworthy, good, take care of your furniture, they wrapped everything in plastic, and there were no stains or fingerprints.

Everything was wrapped in plastic, moved, and nothing broke. They were very professional. They were prompt, there were enough people, one person wrapped while the other two moved, they went beyond the call of duty. I called three companies for quotes and I got the best service from AMS Bekins.

Tori H.

VERIFIED AMS Bekins CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told friends to use them. They were so normal, competent, cheerful, showed up on time, and had some great suggestions. It was just wonderful, really terrific.

They got the job done, they are very knowledgeable, we talked about how long it was going to take, and what they needed. I moved out of a house and into a new condo. The condo was hard to move into because it had a basement garage entrance with a service elevator. They knew the building so they rented a pick-up truck so they would unload the truck to the pick-up truck and then take the various loads into the condo. They had to go the extra mile to get in there, they knew the whole drill, had been in the building before, and it wasn't a problem. I had to put things in storage and they assisted with that, they were with me a lot. It was really neat, when I moved, I moved the stuff out for storage, they gave me the original sheets they moved out with and everything has a number. They kept track of everything. I knew everything was here. It was really great.

Amy T.

VERIFIED AMS Bekins CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're 100% reliable, they give very accurate estimates, they're extremely careful, respectful, and friendly. They moved everything very delicately and we had absolutely no issues with them.

I think the quality of the people on their crews is just excellent. They're very pleasant to work with, helpful, and respectful. We're very satisfied.

Jeanette F.

VERIFIED AMS Bekins CUSTOMER

4 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do exactly what they contract to do and there are no surprises. They're friendly, easy to work with, and very professional. I'd recommend them.

They showed up on time, they were professional, and they did everything very quickly.

Kristi H.

VERIFIED AMS Bekins CUSTOMER

5 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt they were very fair and reasonable. The people who moved stuff out of my house and into my new place were very professional.

I think they were fair and reasonable. I was worried using a professional mover was going to be very expensive. I found them to be very reasonable.

Denise B.

VERIFIED AMS Bekins CUSTOMER

6 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them all the time. I am a Realtor so I recommend them because they are honest, the prices are good, and they are great.

They are accommodating.

Michael B.

VERIFIED AMS Bekins CUSTOMER

7 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

After interviewing multiple movers, we decided the experience was worth the extra cost. They cost more, but it was definitely worth paying any extra expense.

The inventory, the service quality, and the complete experience, they were very educational, our estimator, he is a veteran, and having him explain the process and what to expect from other bidders was extremely helpful.

Mike B.

VERIFIED AMS Bekins CUSTOMER

8 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I gave them their name and highly recommended and he ended up using them.

They did everything I wanted them to do and gave me guidance on the way. They did what they said they were going to do, I didn't have to argue with anyone, they were very pleasant, and it was simple. I've used them twice and I will use them again around May. I used them because my rental agent recommended them to me. They had the guys, it wasn't a different crew every time, it was continuity of employees every time. They were nice, smart, personable guys and we got along great.

Craig L.

VERIFIED AMS Bekins CUSTOMER

9 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred a lot of people to AMS Bekins. I would tell others it is a great service.

They did the first month or two for free for the storage. I may be using them again shortly for a move.

Lauren L.

VERIFIED AMS Bekins CUSTOMER

10 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

The person I dealt with, when I moved, was very good but I can't remember her name, she was very professional.

The professionalism

Gilbert D.

VERIFIED AMS Bekins CUSTOMER

11 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They keep their word, showed up when they said they would, they worked really closely with us, and we were very satisfied. I could go on and on, I am serious, they were really great.

They kept their word, they did what they said they were going to do. We had a situation where we were trying to sell out house and get another house, we had to keep everything on their truck for a week, so they parked the truck in one of their lots and left it there so we wouldn't be charged for additional loading and unloading. They treated me the way they wanted to be treated, I felt. It was a recommendation from my real estate agent and that is how I contacted them. My last move was a disaster compared to these guys. They were excellent to us. They aren't cheap but they did a great job and really cared about our stuff. They set the house up for us and worked with my wife.

Larry K.

VERIFIED AMS Bekins CUSTOMER

12 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their professionalism, they tried to make everything work, and settled in our new house.

Timeliness, they were on-time, worked hard, and they got everything to our place.

Mike B.

VERIFIED AMS Bekins CUSTOMER

13 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good to work with, very efficient, safe with everything, and very friendly. Overall it was a great experience.

The people

Kimmie D.

VERIFIED AMS Bekins CUSTOMER

14 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

They were on time, friendly, and organized. They were great.

Becky A.

VERIFIED AMS Bekins CUSTOMER

15 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and courteous.

They were on time.

Larry H.

VERIFIED AMS Bekins CUSTOMER

16 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, reliable, responsible, and they worked very hard.

They stuck to their promises, they were on time, and they had a reasonable price.

Tory B.

VERIFIED AMS Bekins CUSTOMER

17 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did everything very well. They were on time, professional, personable, and friendly.

They took the worry out of everything. They were competent and they gave us confidence in their work. They moved us over 2 states and everything went great.

John D.

VERIFIED AMS Bekins CUSTOMER

18 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They did what they were supposed to do. They were on time and prompt.

Ness T.

VERIFIED AMS Bekins CUSTOMER

19 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very fast and very efficient

I really liked the movers on the day of the pickup and on the day of the delivery. Everything worked out well.

Carla H.

VERIFIED AMS Bekins CUSTOMER

20 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very impressed with them being right on time and getting the job done well.

On-time delivery

Read All 200 Survey Responses at Ratings View