Independently Rated Highest in Quality
Originally Earned:
November 2016
We declare that American Pacific Mortgage dba Petaluma Home Loans HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2408
(707) 439-8297
628 East Washington Street, Suite B
Petaluma, CA 94952
Ken McCoy, Manager

American Pacific Mortgage dba Petaluma Home Loans helps clients get conventional, FHA and VA loans for all types of residential properties throughout the North Bay. The company’s primary focus is handling every phase of the mortgage loan process for first-time homebuyers, but it’s also qualified to help current homeowners refinance or modify their mortgages.

Manager Ken McCoy says Petaluma Home Loans’ honest approach to the mortgage process has allowed the company to develop a loyal clientele base. “We provide each client with personalized attention and build a relationship based on trust and confidence, which really sets us apart. Dealing with home loans can be stressful, but our clients know we’ll be there for them whenever they need us.”

Petaluma Home Loans requires continual training for its mortgage professionals so they can stay up-to-date on industry changes and help clients determine the best options for their specific situations. “Unlike banks, we’re in touch with our clients’ files every step of the way, so we make sure we’re knowledgeable about each aspect,” says Mr. McCoy. “Loans are like puzzles, and we know how to take the different pieces and make them work together.”

Company Philosophy

“Our goal is to make clients for life, so we always do more than what’s expected of us, from getting them the best possible interest rates to providing them with weekend and evening appointments. Our dedication to serving our clients’ best interests is apparent in everything we do.”

Serving the North Bay

Residential Mortgages
FHA, VA & Conventional Loans
Mortgage Refinancing & Modifications

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for mortgage brokers that have earned the prestigious Diamond Certified award. For American Pacific Mortgage dba Petaluma Home Loans, the most effective way to keep clients satisfied is to put their needs at the forefront of everything it does. “We do more for our clients than they...

Frequently Asked Questions

Q: What are the current interest rates?
A: "Interest rates are determined by three factors: your credit score, your loan-to-value ratio (what you have outstanding in loans compared to the value of the property or the size of the loan) and the purpose of your loan (whether you’re...
Q: What type of loan can I qualify for?
A: "That depends on your goals and financial history. Once we know the details of your case, we can determine the amount you qualify for. "
Q: How long does it take to get preapproved for a loan?
A: "Once we have all of your information, it usually takes 24 to 48 hours to get preapproved.  "

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Industry Info

Choose a mortgage lender based on fair comparisons, not surface numbers.
Every borrower wants the best rates, so it’s common for people who are in the market for new homes to shop around for low mortgage rates. However, many don’t realize they can make fair comparisons based solely on annual percentage rates...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
American Pacific Mortgage dba Petaluma Home Loans
has passed all rating steps and has earned
The Diamond Certified Award
No. 2408
Continuously qualified since November 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Rebecca E. Verified Customer Name
"They made the process fairly easy."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

American Pacific Mortgage dba Petaluma Home Loans
628 East Washington Street, Suite B
Petaluma, CA 94952
(707) 439-8297
DCID7077734200

Mon – Fri: 8am – 5pm

Serving the North Bay

Ken McCoy, Manager
28
15
01062538
Liability Insurance, Workers' Compensation
Better Business Bureau (A+ Rating), Business Networking International (BNI), Petaluma Chamber of Commerce
1996
Residential Mortgages; FHA, VA & Conventional Loans; Mortgage Refinancing & Modifications
Residential
Sonoma Mortgage Brokers

Photo & Video Gallery

Survey Responses For

American Pacific Mortgage dba Petaluma Home Loans

American Pacific Mortgage dba Petaluma Home Loans: Average 9.4 out of 10 based on 100 unique customer surveys of customer satisfaction.
Rebecca E. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them all the time."

"They made the process fairly easy."

Allison S. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I sent a friend over there just this week."

"My friend works there, I used him, he's knowledgeable and bright so I would send people to him."

Kelly H. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't feel like thinking that hard, but I do refer business to them."

"Ken McCoy, I like his professionalism. He always seems ready and willing to help every time I call with a question. They get things done easily, there are never problems with paperwork or having to go back and resign something. Everything is always just as simple as can be."

John B. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was so awesome. Mary did a great job and I am totally 100% satisfied with everything, the speed, and everything else. It was totally good."

"It was fast, everything Mary said was true, it was awesome all the way around. It takes time and I wasn't in a hurry, everything was awesome. Mary Brusco is awesome and I give her referrals."

Sean D. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know their stuff and get it done."

"How friendly and hard they worked for me. They really did a top-notch job for me, it was a pleasure to work with them, and I feel they went above and beyond."

Shanna O. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They did what they said they were going to do and when they were going to do it."

Heidi M. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I went there because Amanda Hagar was working there, but now I understand she is no longer working there. The experience has been problem free."

"I liked working with Amanda Hagar. It was a smooth process."

Jennifer O. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always there to answer all my questions in a timely manner and made me feel like a priority. I would go with Petaluma Home Loans any time."

"I liked working with Ken McCoy, he was very good. He worked with us for a couple years beforehand and when it was time to buy a house, we went with him and I felt he did a very good job. It was good from A to Z, and they even got my windows washed for me."

Dana L. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They walked me through the whole system and I don't know the first thing about buying a home. It felt comfortable. Amanda was great, she was stellar and I am still with her. It's a good experience all the way around."

"Amanda is what I liked best. It was such an easy experience. I was helped, everything was explained, and they were patient. They did a good job."

Robert R. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is worth a try."

"Matt Brown, everything is based on my experience with Matt."

Jesse D. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Willing to go the extra mile to get the job done."

"Their willingness to work with me on my schedule"

Barbara T. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are local, they understand the local real estate situation, and they are helpful."

"They are local, they understand the local real estate situation, and they are helpful."

Kevin T. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I got great service, did a very good job, very informative, communicated well, and they should definitely go talk to Ken."

"How quick and easy it was, it was pretty good."

Andrew H. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My loan officer provided great service."

"The great service"

Lori C. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they took care of me"

"It was quick and easy."

Angelina S. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they're just very thorough, Ken met with us a couple times as we were selling a house through a very long process. Simultaneously, my parents were selling a house so they could buy the one we were selling. We had a long escrow and he went over scenarios, crunched numbers, and they work as a team. If Ken isn't in the office, Misty is available so I always got my questions answered. Someone was always there to help, and everyone was very helpful. "

"How everyone's friendly and how Ken gave us his cell phone number and told us if we had any immediate questions after hours we could always contact him on his cell if we needed to."

Matthew M. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"Probably the personal service, I like Ken McCoy."

Sherry M. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good and very prompt. I particularly like their personal service, and I have recommended them to many people."

"Personal service, I've been very satisfied."

Hans C. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a very difficult refinancing process and if they could pull it off for me, they can probably do a loan for anybody."

"Friendly and good at getting back to me, so good response time"

Linda T. Verified American Pacific Mortgage dba Petaluma Home Loans Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them. They did a very efficient job for us and in a very timely manner."

"Things were done in a timely manner. The paperwork was done when they said it would be done, and we received the interest rate they said they would get for us. They were very good with communications, if they needed something they didn't wait until the last minute to ask, and it was done very professionally. I was pleased with the whole service."