Independently Rated Highest in Quality
E i g h t h
Consecutive Year
Originally Earned:
June 2009
We declare that American Canyon Collision Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1541
(707) 341-6953
115-A Klamath Court
American Canyon, CA 94503
A look at American Canyon Collision Center’s service area

American Canyon Collision Center provides a wide variety of collision services for all types of foreign and domestic vehicles, including frame straightening, wheel alignment, color matching and detailing. The family-owned and operated company uses state-of-the-art equipment (including a Chief Velocity laser frame measuring system), employs estimators who speak both English and Spanish, and backs its workmanship with a lifetime warranty for as long as customers own their vehicles.

Owner Joel Ramos Diaz, who has more than 15 years of collision repair experience, founded American Canyon Collision Center in 2005. Mr. Diaz says his estimators, repair technicians, painters, and detailers take pride in doing everything they can to make the repair process straightforward and fast for customers. The company’s staff members also help clients with their insurance claims, including loss management.

American Canyon Collision Center features an Ozone Waterbourne Refinishing Paint Booth that’s energy-efficient and environmentally friendly, and it uses German-engineered Standox paint to provide precise color matching. The company also offers free mobile estimates at customers’ homes or workplaces, in-house rental vehicles and towing assistance, and local customer pick-up and delivery.

Company Philosophy

“We’re dedicated to providing the highest quality workmanship and customer service possible. We deliver our services with a sense of warmth, friendliness, pride and company spirit. We know the collision repair process can be stressful, so we work hard to make it uncomplicated for our customers.”

Serving all of Solano County including Fairfield, Vacaville, Suisun City, Vallejo, Benicia, Dixon, Rio Vista, Cordelia, Collinsville and Green Valley.

Collision Repair
Insurance Claims

Standox

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For American Canyon Collision Center, the key to achieving and maintaining high levels of customer satisfaction is simple: treat every vehicle and its owner with equal amounts of care and consideration....

Frequently Asked Questions

Q: How long will it take you to fix my car?
A: "The average turnaround for most jobs is two to four days, but before we give you a firm time estimate, we have to assess your car’s damage and check the availability of parts. We know how much people depend on their vehicles, so we alw...
Q: Can you provide transportation while my car is being serviced?
A: "Yes. We’re associated with Hertz, so we can arrange for a rental car right at our shop. We also have a shuttle service that can pick you up or drop you off anywhere within Napa, Vallejo, Fairfield and American Canyon. "
Q: Do you accept all types of insurance?
A: "Yes. The most common insurance companies we deal with are State Farm, Farmer’s and AAA, but we also work with GEICO, Allstate and many more. "

Map

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Industry Info

The importance of choosing an I-CAR Certified auto body shop.
  When it comes to auto body repairs, customer satisfaction isn’t the only thing at stake—safety is involved as well. There are few other industries where a faulty repair job can present a potentially life-threatening situation for...
Findings based on statistically reliable research from 163 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 163

Diamond Certified Qualification

Based on 163 customer surveys, we declare
American Canyon Collision Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 1541
Continuously qualified since June 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Sophie K. Verified Customer Name
"They kept me up-to-date on the status of my car, and their communication was good."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

American Canyon Collision Center
115-A Klamath Court
American Canyon, CA 94503
(707) 341-6953
(707) 552-4125 fax
DCID7075523887

Mon – Fri: 8am – 5pm
Sat: 9am – 2pm (for Estimates Only)

Serving all of Solano County including Fairfield, Vacaville, Suisun City, Vallejo, Benicia, Dixon, Rio Vista, Cordelia, Collinsville and Green Valley.

Joel Ramos Diaz, Owner; Josue Rodriguez, Estimator
17
8
246220
Liability Insurance, Workers' Compensation
American Canyon Chamber of Commerce, Napa County Hispanic Chamber of Commerce
2005
Collision Repair, Insurance Claims
Standox
1,000
Commercial, Government, Individuals
Solano Auto Body

Photo & Video Gallery

Survey Responses For

American Canyon Collision Center

American Canyon Collision Center: Average 9.4 out of 10 based on 163 unique customer surveys of customer satisfaction.
Sophie K. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, and they know the business."

"They kept me up-to-date on the status of my car, and their communication was good."

Tanya R. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are pretty honest with their prices and quotes. If you have a problem, they are willing to listen and talk about it. My bumper kind of came off when I got it done, and they buckled it back together, no problem. They are right on it, and they take care of it completely. I really liked their services. They also matched the paint well."

"How low-key the experience was"

Gary H. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is the place to go."

"They did a good job and finished it on time."

Addison E. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had my car done there, and I would say use them."

"They did a good job."

Daisy S. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say it is the best place to go."

"The customer service, their effectiveness, and efficiency, everything was great."

Matt S. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are excellent."

"Their service is good, and they are on time."

Luke A. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They are very good."

Carlos C. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a good place to go and get your car fixed."

"The quality of service they do, how they introduced themselves, and how they treat the customers"

Josh B. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"They are dependable, courteous, and they do a good job."

Arturo A. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to go there for repairs."

"They repaired my car quickly."

Al M. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really good, very professional, and they give you top-off services."

"They are very honest, professional, and they don't take shortcuts. Just keep up the good customer service and professionalism, and people will come."

Larry A. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They took care of my car pretty quickly. There wasn't a lot to it, because it was through insurance."

"They kept me up-to-date on when my car would be ready. When a part's delivery was delayed, they let me know ahead of time."

Catherine C. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful and very friendly."

"They were prompt and promised the car would be done at a certain time, and they had it ready."

Dorris H. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great."

"They're thorough, considerate, and they evaluate the situation to make the best decision. I thought it was pretty good."

Felix R. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable about the work that they do. They are professional, get back to you very quickly, and they explain everything so that you understand why and how."

"They did the work very well, and I was very satisfied."

Joseph L. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say to try it."

"They were fast and took care of the situation."

Russell C. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest and upfront."

"I have known them for quite a long time, so I trust that since he has been in business for a while, he is loyal."

Maria A. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Try them out."

"They are professional and timely."

Diane G. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very helpful and receptive to customer needs."

"They were very accommodating."

Ramon R. Verified American Canyon Collision Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a great place."

"The people who worked there, honestly, it was right on."