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Diamond Certified Company Report

Alternative Heating & Air Conditioning Solutions, Inc.

Diamond Certified Company Report

Alternative Heating & Air Conditioning Solutions, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 118 VERIFIED CUSTOMERS i

Adela C.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

1 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust they will do a good, quality job. Any time homeowners have AC or heaters installed, they want to trust the company will do a very good job and these guys did a very fantastic job. I was very pleased with it.

They were neat and cleaned up well. They were professional and very fast.

Carole R.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

2 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

I refer them all the time. I have their magnet business cards. They were able to do the installation in hard conditions and they were good. They are great people and they did a beautiful job. He even put in some extra ducting for me.

They installed it when it was 100 degrees out and their prices were very reasonable for the amount of work that they did. I have been using them since 1993 and Mike is fabulous. The guys who work for him are fabulous as well.

Helen L.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

3 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always on time and they explain what they are doing. I am just very satisfied with them.

They come in, they know what they are doing, and they are very polite. I am very satisfied with what they have been doing.

Read All 118 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Mike Rebholtz, General Manager

Alternative Heating & Air Conditioning Solutions, Inc. offers home and business owners optimal, efficient heating and air conditioning systems that are designed to meet their personal needs. These designs include features such as variable speed capabilities; two-stage heating and air conditioning; zoning; ductless split systems for server rooms, studios or game rooms; indoor air quality improvements; and air filtration.

General Manager Mike Rebholtz credits much of Alternative Heating & Air Conditioning Solutions’ success to its highly trained personnel, all of whom are experts in evaluating each customer’s specific situation and proposing the best solution. “Everyone who works here comes from a perspective of true knowledge,” he says. “From our office manager to our dispatchers to our technicians, we provide personalized service throughout every step of every job.”

Alternative Heating & Air Conditioning Solutions also installs a variety of Green HVAC products that are designed to achieve optimum energy management through environmentally-friendly means, including hot water fan coils and ductless split systems that can heat or cool multiple rooms at the same time. “We understand that Green HVAC solutions are becoming increasingly important to consumers, so we strive to remain on the cutting edge of this technology,” says Mr. Rebholtz.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Alternative Heating & Air Conditioning Solutions, Inc.

COMPANY CONTACT
Service AREA

San Mateo County
San Francisco
Santa Clara County
Alameda County

SERVICES PERFORMED

HVAC System Design
Installation and Upgrades
Scheduled Maintenance
Service
Custom Duct Work
Ductless Split Systems

BRANDS Supported
  • Mitsubishi

  • Bryant

  • Carrier

  • Trane

  • Daikin

  • Messana

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Alternative Heating & Air Conditioning Solutions, Inc.

Company Profile

Alternative Heating & Air Conditioning Solutions, Inc. offers home and business owners optimal, efficient heating and air conditioning systems that are designed to meet their personal needs. These designs include features such as variable speed capabilities; two-stage heating and air conditioning; zoning; ductless split systems for server rooms, studios or game rooms; indoor air quality improvements; and air filtration.

General Manager Mike Rebholtz credits much of Alternative Heating & Air Conditioning Solutions’ success to its highly trained personnel, all of whom are experts in evaluating each customer’s specific situation and proposing the best solution. “Everyone who works here comes from a perspective of true knowledge,” he says. “From our office manager to our dispatchers to our technicians, we provide personalized service throughout every step of every job.”

Alternative Heating & Air Conditioning Solutions also installs a variety of Green HVAC products that are designed to achieve optimum energy management through environmentally-friendly means, including hot water fan coils and ductless split systems that can heat or cool multiple rooms at the same time. “We understand that Green HVAC solutions are becoming increasingly important to consumers, so we strive to remain on the cutting edge of this technology,” says Mr. Rebholtz.

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Company Philosophy

"Trust and honesty are very important to us, so we're always upfront with our customers and make sure they understand exactly what type of HVAC work they need. Our goal is to utilize the most energy-efficient, cost-effective solutions in the industry to create high-quality living and working environments for our customers."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Alternative Heating & Air Conditioning Solutions, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: provide personalized service throughout every step of every job. “Everyone who works here takes a personalized approach to their work,” confirms General Manager Mike Rebholtz. “Our customers really appreciate the amount of care we put into each project.”

Alternative Heating & Air Conditioning Solutions provides a variety of HVAC services for residential and commercial clients in San Mateo, Santa Clara, Alameda and San Francisco Counties. In addition to installing, repairing and maintaining high-efficiency heating and cooling systems made by industry leaders like Trane, Bryant and Carrier, the company performs load calculations, offers custom duct work, and more.

Unlike HVAC companies whose owners delegate quality control responsibilities to less experienced employees, Alternative Heating & Air Conditioning Solutions makes sure every job is overseen by Mr. Rebholtz himself. “I meet each customer and provide their initial estimate, and I monitor our installation and service technicians to ensure they’re doing everything properly,” he explains. “Quality control is very important to us, and our customers appreciate that.”

Another distinguishing attribute of Alternative Heating & Air Conditioning Solutions is its highly trained and experienced technicians, all of whom are experts in evaluating each customer’s specific HVAC situation and coming up with the best solution. “Our service technicians are very reliable and professional, and they’re dedicated to helping our customers any way they can,” says Mr. Rebholtz. “We have to charge more per hour in order to keep such excellent technicians on our team, but it ends up saving our customers money because we’re able to work faster than most companies.”

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Industry Info

As much as half of the energy used in the average home can go toward heating and cooling, so by making sure your HVAC system is operating at its peak potential, you can significantly increase your comfort while decreasing your utility bills. Consider the following maintenance tips:

Keep it clean. “You can improve your HVAC system’s efficiency by 15 percent just by cleaning the blower,” says Mike Rebholtz, general manager of Alternative Heating & Air Conditioning Solutions, Inc. in Menlo Park. “You should also make sure the burners are clean and the heat rise (the difference between the temperature of the outgoing and incoming air) is within the manufacturer’s recommendations. Running a furnace with a poorly adjusted heat rise can cause irreversible damage, and inexperienced installers can overlook a simple check altogether.”

Invest in a good filtration system. Mr. Rebholtz recommends HEPA-style filters, which are designed to improve indoor air quality by blocking up to 98 percent of pollen and dust. “HVAC efficiency isn’t just about comfort and lower utility bills; it can provide health benefits as well.”

Make sure ducts are sealed. Poorly sealed and insulated ductwork can account for a surprising amount of energy loss, so check the seals on all the ducts that run through your attic, garage and crawlspaces. You should have a professional HVAC technician handle the job, but if you need a quick fix, use duct sealant or metal-backed tape to seal all seams and connections. Don’t use duct tape—it doesn’t have the right amount of staying power.

Mr. Rebholtz also suggests looking at alternative HVAC systems that offer environmental benefits as well as energy savings. “There are various solar systems on the market now, as well as ductless split air conditioners that are good alternatives to window units,” he explains. “There’s even a German-made system that cools the sheetrock within walls without any airflow whatsoever.”

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Frequently Asked Questions

Q: How long will it take to install a new furnace in my house?

A: It depends on the nature of the installation. Swapping out an existing furnace usually takes about half a day, but installing an entirely new system can take up to three days.

Q: What exactly is involved with a furnace tune-up?

A: We use a 16-point checklist to ensure each furnace is operating at peak efficiency. You’ll get a copy of this checklist so you can see exactly what was inspected and what condition your furnace is in.

Q: What does it mean if my furnace is rated 80 percent efficient?

A: The efficiency rating is based on the ratio of heat from burned fuel that’s pumped into your ductwork and actually heats your home or business. If you have a 100,000 BTU furnace that pumps 80,000 BTUs into the ducts, your furnace is 80 percent efficient (the rest of the heat goes up the flue). If you have a high-efficiency furnace (95 percent), you can burn less fuel and produce the same results.

Q: Should I get a more efficient blower for my furnace?

A: It depends on the specifics of your electricity bill, but we usually recommend getting a high-efficiency blower. Californians typically spend 30 percent of their utility bills on gas and 70 percent on electricity, so if you can decrease your electricity consumption by getting a more efficient blower, it’s usually a better investment than upgrading your furnace to reduce your gas consumption.

Q: Why should I replace my ductwork?

A: Older duct systems tend to have leaks and usually aren’t insulated as well as newer systems. We can often save our customers 20 to 30 percent on their energy bills just by replacing old ducts.

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SELECTED PHOTOS FROM Alternative Heating & Air Conditioning Solutions, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Mike Rebholtz

Expert CONTRIBUTOR PROFILE
  • Mike Rebholtz is general manager of Alternative Heating & Air Conditioning Solutions, Inc., a Diamond Certified company since 2012. He can be reached at (650) 539-9722 or by email.

Mike Rebholtz: A Refreshed Career

By James Florence, Diamond Certified Program Reporter

MENLO PARK — Following a year spent living abroad, Mike Rebholtz returned home and started working in a trade that would furnish him with a lifelong career. “I had a buddy whose family lived in Aviano, Italy, right at the foot of the Alps,” he explains. “After I graduated high school, I sold everything I had and went to live there and ski, which lasted a year. After I got back, I needed a real job, so I joined the trade union and started working in HVAC.” As a mechanically inclined individual, Mike says he quickly took to the trade. “I’ve always been good with my hands and liked building things, so working with sheet metal and manufacturing ductwork was something I enjoyed right off the bat.”

In 1985, Mike founded Rebholtz Mechanical, which functioned as a unionized HVAC contracting firm for more than 20 years before closing its doors amid the economic downturn of 2008. In 2011, Mike re-emerged on the professional scene with Alternative Heating & Air Conditioning Solutions, Inc. As his first non-union business venture, Mike says he’s enjoyed the refreshing change of pace. “We’re able to do a lot of things we couldn’t under union constraints, like bring in plumbers and electricians, which allows us to provide our customers with more options. It’s been really fun to get a fresh start after so many years in the industry.”

Originally from the Sacramento region, Mike resides today in Red Bluff Shores with his wife, Julie. When asked his favorite part of living and working in the Bay Area, he says he appreciates the diversity of the population. “I originally planned to move up to Oregon and live in the country, but I’ve grown to like the diversity we have here. Overall, I find that consumers in the Bay Area tend to be very educated and open-minded.”

Outside of work, Mike engages in a wide variety of active pastimes. “I can’t get enough of the outdoors, whether it’s riding my motorcycle, fishing or backpacking in the Sierras,” he says. As a licensed pilot, Mike says he and his wife also enjoy flying to nearby destinations for weekend trips. Additionally, he likes spending time with his three children, Courtney, Shane and Shelby, all of whom are currently attending college.

In regard to his professional career, Mike espouses the importance of doing the right thing. “The main things are to be fair and honest, see things from each customer’s perspective, and give them what they want,” he says. “If a customer wants something that’s not in the contract, I’ll usually tell my guys to include it anyway, because I’m less concerned about who’s right than I am about making sure my customers are happy.”

When asked the first thing he’d do if he could retire tomorrow, Mike says he’d head out on a long trip. “I’d probably take Julie and the kids and shoot up to Alaska for a few weeks, which is somewhere I’ve always wanted to go. Ideally, I’d like to fly there and stop in Oregon and Washington along the way to visit friends and family.”

Ask Me Anything!

Q: Would you ever go sky diving?
A: Yes, that’s actually on my bucket list.

Q: What’s your favorite local restaurant?
A: The Mountain House Restaurant in Woodside.

Q: What’s your favorite thing to do on a rainy day?
A: Read a book.

Q: What kind of books do you like to read?
A: I like everything from mystery novels to self-improvement books. As a pilot, I’m also fascinated by World War II stories, so I love any book that has to do with that era.

Q: How do you like your eggs?
A: Over easy.

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Expert articles
  • The Benefits of Air Duct Replacement

    MENLO PARK — If you’re planning to replace your furnace, there’s a chance you may need to replace your air ducts as well. Due to a recent Title 24 mandate, Bay Area residents planning for furnace replacements are now required to have their ductwork tested for energy efficiency using what’s known as a HERS (Home Energy Rating System) test. If the test determines your ducts have more than 15 percent leakage—which is highly likely in homes more than 30 years old—they’ll need to be replaced in conjunction with the furnace.

    Duct replacement is expensive initially, especially if asbestos removal is needed, but once the new ducts are installed, they provide several benefits. For one, your home’s indoor air quality will improve significantly, since the new ducts won’t be pushing old dust and debris into your home’s airflow. Also, by eliminating air leaks, your utility bills will likely decrease by 20 to 30 percent, saving you money over the long run. Additionally, a duct replacement will allow your HVAC technician to perform modifications and improve the airflow to certain areas of your home.

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Expert video tip

Video: Advancements in Heat Pump Technology

Complete Video Transcription:

MENLO PARK — Host, Sarah Rutan: If you’re thinking about switching to solar power in your home, you should also consider installing a heat pump for your HVAC system. Today we’re in Menlo Park with Diamond Certified Expert Contributor Mike Rebholtz of Alternative Heating & Conditioning Solutions to learn more.

Diamond Certified Expert Contributor Mike Rebholtz: I’m here today to talk about heat pumps. A lot of people are questioning, you know, what is a heat pump? What do they do? How will it heat my home? Does it air condition well? Is it efficient? And I really start talking to people about heat pumps when we’re talking about if they have solar and they want to start getting off the grid or if they’re on propane and they don’t want to use propane to heat their home. They want to use electricity. So, when we heat and cool on a heat pump, we’re doing it with electricity.

They’ve become very efficient. They’ve become a lot more – they produce a lot more heat than they used to. We’ve gone from an R22 refrigerant to a 410A refrigerant, which means that it could produce six to ten degrees more heat than they ever used to. Efficiencies have gotten much better. They’ve gone to variable-speed compressors, which are very efficient. And they don’t pull a lot of energy off the grid immediately. They just gradually come up. And so we find that heat pumps have a really good place here in the Peninsula with a lot of people that are doing solar.

Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Alternative Heating & Air Conditioning Solutions, Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
alternativehvacs.com
Diamond Certified RATINGS ON Alternative Heating & Air Conditioning Solutions, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 118 VERIFIED CUSTOMERS i
Alternative Heating & Air Conditioning Solutions, Inc. : Average 9.3 out of 10 based on 118 unique customer surveys of customer satisfaction.

Adela C.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

1 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust they will do a good, quality job. Any time homeowners have AC or heaters installed, they want to trust the company will do a very good job and these guys did a very fantastic job. I was very pleased with it.

They were neat and cleaned up well. They were professional and very fast.

Carole R.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

2 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

I refer them all the time. I have their magnet business cards. They were able to do the installation in hard conditions and they were good. They are great people and they did a beautiful job. He even put in some extra ducting for me.

They installed it when it was 100 degrees out and their prices were very reasonable for the amount of work that they did. I have been using them since 1993 and Mike is fabulous. The guys who work for him are fabulous as well.

Helen L.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

3 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always on time and they explain what they are doing. I am just very satisfied with them.

They come in, they know what they are doing, and they are very polite. I am very satisfied with what they have been doing.

Leonard P.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

4 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, efficient, and always on time.

They are very reliable, efficient, and always on time.

Patrick M.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

5 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were available when everyone else was closed, it was the day before Christmas, and they were there. They have good hours, they came when they were supposed to, and took care of business. It was a good transaction.

Their professionalism, being open for my needs, and coming at the time they said they would. It was an emergency for me, the day before Christmas, and I needed my heater on.

Michael R.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

6 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. They completed the work and there were no problems afterwards.

They gave me some additional information about how to hook up a thermostat.

G. A.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

7 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them for a number of years and they do quality work.

I have used them for a number of years and they do quality work.

H. H. R.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

8 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional.

Efficient

Artie S.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

9 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. Mike, the general manager, came up with a plan for installation that solved all the problems we faced. Mike was very detail oriented and meticulous. The crew Mike sent out was great. I was totally satisfied.

(Updated comment from Artie S.): While I was very happy with the initial transaction, my subsequent dealings with Alternative HVAC have changed my mind. I wish to rescind my original positive review. Absent that opportunity, I can just state that this is, by far, the most negative experience I have had in nearly thirty years of home ownership. I would not recommend Alternative HVAC to anybody, under any circumstances.

Barbara C.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

10 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very professional job, they are reasonable in terms of the charges, and they do a great job of cleaning up. If something is not just right, they fix it.

They did what they did without leaving any mess and they were very professional. They were very friendly and they did a great job. They cleaned up after themselves.

Craig M.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

11 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They met their exact time when they said they would be here. Their price was reasonable and their service was spot-on.

They were able to fix the problem the same day.

Doug Y.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

12 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and they explained the technical aspects clearly.

The service, they were reliable.

Gil C.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

13 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mike was very knowledgeable and he really knows what he is talking about.

Mike, he is what I like about them.

Ilya R.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

14 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave me a lot of options and they explained the types of installations that they offered. They had good quality and it looks fine.

The people who showed up and introduced me to the company were really nice and knowledgeable. They were trustworthy. I only have positive things to say about them.

Lorna P.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

15 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're courteous, highly reliable, very efficient, and they have a good price.

They were there at the appointment when they said they would be. Everyone I dealt with was always very courteous, helpful, and highly efficient.

Martin W.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

16 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should use them.

They are smart, practical, and they deliver good value for the money.

Patrick D.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

17 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mike is a great guy and he did a really good job. I am happy with the job he did.

I liked Mike and I was very happy with the work he did.

Phil G.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

18 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, they did good work, and they finished on time. They charged as agreed to.

They are friendly.

Rose M.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

19 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very understanding.

They came out pretty quickly when I needed them to.

Steven G.

VERIFIED Alternative Heating & Air Conditioning Solutions, Inc. CUSTOMER

20 of 118

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and they do very good work.

They came in and they installed the unit quickly. They knew exactly what they were doing and they were clean.

Read All 118 Survey Responses at Ratings View