Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
June 2004
We declare that Alfred B. dela Cruz, DDS HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #440
(925) 388-6930
111 Deerwood Road, Suite 110
San Ramon, CA 94583
Dr. Alfred B. dela Cruz specializes in general dentistry.

Alfred B. dela Cruz, DDS is a San Ramon dental office that provides patients of all ages with a variety of general dental services, including composite fillings, extractions, dentures, partials, root canals, whitening and cosmetic work. The practice also handles veneers, inlays, onlays (a conservative alternative to crowns) and periodontal therapy, and it uses carefully tailored anesthesia to offer painless oral surgery.

Dr. dela Cruz believes in creating a “dental experience” for each of his patients. He says he prefers to take his time, completely explain his procedures, thoroughly educate his patients and provide several treatment choices.

Alfred B. dela Cruz, DDS utilizes several high-tech dentistry tools, including an inter-oral camera and a DEKA laser for soft tissue management. Dr. dela Cruz also employs technology to maintain his patients’ calm and improve their overall experiences. “I’m especially proud of our electric handpiece,” he says. “It’s powerful yet quiet, unlike the commonly used air-driven variety with its characteristic whine.

Company Philosophy

“Our top priority is to give our patients the highest quality dental care and develop long-lasting relationships with them. General dentistry is about forming and growing relationships, and seeing our young patients grow up is our idea of an ideal community practice.” 

Serving all of Contra Costa and Alameda counties including Concord, Richmond, Antioch, Danville, Walnut Creek, Oakland, Berkeley, Fremont and Hayward.

General Dentistry
Composite Fillings
Extractions
Dentures
Partials
Root Canals
Veneers
Whitening (ZOOM)
Inlays/Onlays
Cosmetic Dentistry
Implant Surgery

Invisalign
Invisalign
Zoom! Whitening

Comparative Summary

Maintaining patient satisfaction is a crucial aspect of any health care professional, but it’s even more important for dentists who have earned the prestigious Diamond Certified award. For Alfred B. dela Cruz, DDS, the key to achieving and maintaining high levels of patient satisfaction is taking the time to educate his patients about their dental conditions and clearly explain how they can...

Frequently Asked Questions

Q: How much will my dental work cost?
A: "Once we decide on a treatment plan, we’ll lay out the specific costs and provide you with various payment options. We offer structured payment plans through CareCredit, which is designed for medical and dental treatments. You can also...
Q: Will I be in pain while you’re working on my teeth?
A: "No. We use ‘profound anesthesia,’ which means you won’t feel a thing. Often, our patients don’t even realize their procedures are over until we tell them. "
Q: Are you skilled in cosmetic dentistry?
A: "Yes, one of our specialties is cosmetic dentistry. Our goal is to ensure our work functions properly and looks great at the same time. For example, we don’t use any metal in our crowns, which means you won’t see that black line a...

Map

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Industry Info

If you need a dental crown, consider the benefits of “all-ceramic.”
According to San Ramon-based dentist Alfred B. dela Cruz, DDS, one of the most significant advancements in dental technology in recent years has been the use of ceramic crowns. “Some dentists are exclusively using all-ceramic crowns, which...
Findings based on statistically reliable research from 134 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 134

Diamond Certified Qualification

Based on 134 customer surveys, we declare
Alfred B. dela Cruz, DDS
has passed all rating steps and has earned
The Diamond Certified Award
No. 440
Continuously qualified since June 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Jackson D. Verified Customer Name
"The service, convenience, and professionalism, I have been going to him for 13 years. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Alfred B. dela Cruz, DDS
111 Deerwood Road, Suite 110
San Ramon, CA 94583
(925) 388-6930
(925) 973-0298 fax
DCID9259730200

Tue, Thu – Sat: 8am – 5pm
Wed: 9am – 6pm

Serving all of Contra Costa and Alameda counties including Concord, Richmond, Antioch, Danville, Walnut Creek, Oakland, Berkeley, Fremont and Hayward.

Alfred B. dela Cruz, DDS
12
4
Invisalign® Certified Provider, University of the Pacific Dental School
47712
Liability Insurance, Workers' Compensation
American Dental Association (ADA), California Dental Association (CDA)
2003
General Dentistry, Composite Fillings, Extractions, Dentures, Partials, Root Canals, Veneers, Whitening (ZOOM), Inlays/Onlays, Cosmetic Dentistry, Implant Surgery
Invisalign, Zoom! Whitening
1,500
All
5-Year Warranty on Crowns and Bridges
CareCredit

Photo & Video Gallery

Survey Responses For

Alfred B. dela Cruz, DDS

Alfred B. dela Cruz, DDS: Average 8.9 out of 10 based on 134 unique customer surveys of customer satisfaction.
Jackson D. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional, very knowledgeable, and very understanding"

"The service, convenience, and professionalism, I have been going to him for 13 years. "

Daisy Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend him, because he is good."

"He's friendly and patient. He is good."

Jack G. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Detailed oriented"

"He stepped out of his normal routine to make an improvement for me."

Alfredo H. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say to go with him, because we were so happy with him. He does a wonderful job."

"We like many things like his honesty, the way he works with his patients, his work, just everything. Everything is very good. It's wonderful."

Eric K. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He takes his time and doesn't rush. He talks about the treatment plan and what's best for you. He's been very easy and gentle, in terms of giving shots. It doesn't hurt as much as it has with other dentists."

"I guess his honesty, as far as what he does, and there is no unnecessary work. "

Ana C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend him."

"His knowledge"

Anita C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is a good doctor."

"Professional and caring, he did a good job. We are satisfied."

Bret M. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He gets to know his patients."

"I don't know. I guess that he gets to know his patients, he is solid."

Brian F. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very good, patient, and thorough."

"He is very knowledgeable and good at what he does. Everything is good."

Brian M. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is patient and kind."

"He is patient, kind, and very caring."

Christopher H. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is always available."

"If I have an issue, I can call, and he will make time."

Claire P. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is nice and gentle when he is working on your teeth."

"He is the best dentist I've had so far."

Cynthia W. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's very kind, and he explains everything he is going to do."

"He does great work. I like his work."

Elizabeth S. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very nice."

"He seems pretty knowledgeable in multiple fields."

Eric F. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very handsome. He's a good Christian guy who does excellent work."

"His attention to detail"

Lucas B. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very friendly, nice, and approachable."

"When I had work done, the whole office was very attentive. They were very good with the follow-up. He was knowledgeable, as far as the issues I had."

Erik O. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I guess, I'd say that he provides good service."

"He seems to do a very good job with the cleaning. "

James R. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He did a great job."

"He did a pretty good job with his technique when he was cleaning my teeth."

Jay M. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very patient"

"Very patient"

John N. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would bet my life on him. He is the best dentist we've ever had, and we love him. He is like family. We've sent about 5 people to him."

"We love his manner, knowledge, and personality."