DIAMOND CERTIFIED COMPANY REPORT
Alfred B. dela Cruz, DDS
(925) 388-6930
111 Deerwood Road, Suite 110
San Ramon, CA 94583
San Ramon, CA 94583
Dr. Alfred B. dela Cruz specializes in general dentistry.
Alfred B. dela Cruz, DDS is a San Ramon dental office that provides patients of all ages with a variety of general dental services, including composite fillings, extractions, dentures, partials, root canals, whitening and cosmetic work. The practice also handles veneers, inlays, onlays (a conservative alternative to crowns) and periodontal therapy, and it uses carefully tailored anesthesia to offer painless oral surgery.
Dr. dela Cruz believes in creating a “dental experience” for each of his patients. He says he prefers to take his time, completely explain his procedures, thoroughly educate his patients and provide several treatment choices.
Alfred B. dela Cruz, DDS utilizes several high-tech dentistry tools, including an inter-oral camera and a DEKA laser for soft tissue management. Dr. dela Cruz also employs technology to maintain his patients’ calm and improve their overall experiences. “I’m especially proud of our electric handpiece,” he says. “It’s powerful yet quiet, unlike the commonly used air-driven variety with its characteristic whine.”
Company Philosophy
“Our top priority is to give our patients the highest quality dental care and develop long-lasting relationships with them. General dentistry is about forming and growing relationships, and seeing our young patients grow up is our idea of an ideal community practice.”
Serving all of Contra Costa and Alameda counties including Concord, Richmond, Antioch, Danville, Walnut Creek, Oakland, Berkeley, Fremont and Hayward.
General Dentistry
Composite Fillings
Extractions
Dentures
Partials
Root Canal
Veneers
Whitening (ZOOM)
Inlays/Onlays
Cosmetic Dentistry
Implant Surgery
Map
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Findings based on statistically reliable research from 84 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
94%
n = 84
Diamond Certified Qualification
Based on 84 customer surveys, we declare
Alfred B. dela Cruz, DDS
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 440
Continuously qualified since June 2004.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Angie E. Verified Customer Name
"He is very patient centered, always asking questions about how things are going along. He answers questions thoroughly. He is doing a fantastic job."
Research conducted by American Ratings Corporation. Ratings Methodology
Survey Responses For
Alfred B. dela Cruz, DDS
Alfred B. dela Cruz, DDS: based on 84 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Angie E. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very patient centered, always asking questions about how things are going along. He answers questions thoroughly. He is doing a fantastic job."
Brandon F. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It is a really friendly office. They seem very effective and confident. They communicate times well, in terms of staying on top of their scheduling. They also seem to be very accommodating. If you can't make it, they will reschedule your appointment."
Cynthia W. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His professionalism, he is really friendly. I just love him. They give really great service. They will call if he is running late. They think of their patients."
Dave W. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem very professional and very committed to their profession. I like that."
Dave N. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Willingness to figure things out and do them, there were a lot of things that needed to be done, and he did them."
Floyd G. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very personable."
James J. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was proactive. He didn't wait for a problem to arise. He was on top of it."
Jennifer H. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything about it. Everybody was really nice and very accommodating. They took their time."
Joanna P. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very gentle and very friendly."
Marvin C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is friendly and personable."
Hailey C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality care"
Steve N. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very personable, friendly, and knowledgeable."
Wilson N. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His caring attitude and his professionalism, he was constantly asking us how he could make things better. "
N.B. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His professionalism and level of service"
Susan C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very caring, gentle, and considerate. I don't like going to a dentist, but he has made it very easy for me."
R.F. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is a nice guy."
Tristen L. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's very good with the kids."
Raquel R. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is friendly, easy to talk to, and professional."
Patricia R. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is gentle, and he lets me make payments."
Jennifer S. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is friendly and informative."
Breyana S. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My daughter loves Dr. dela Cruz and his staff. "
Nathan V. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is good, and he knows all the new procedures. "
Rachel V. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very polite."
M.A. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The doctor is excellent."
Glennda B. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dr. dela Cruz is very good."
Susan B. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The doctor was just awesome and the staff was excellent."
Anita C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The atmosphere is great and the doctor understands the patients' problems."
S.V. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work in a timely fashion. "
R.C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the professional care. The dentist explained the procedures and he did a great job."
Al D. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly, very close and very thorough."
Garret F. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We like the personalized service and warm, friendly staff. He's good with kids and very attentive."
Rey G. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service, the way he works."
Blake H. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They spend time with the patients and they have a lot of new equipment."
Mario P. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were good with my child; the work was good."
Carol M. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly, quick to get me in, and the quality of their work is good."
David G. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really like the doctor's personal attention. The doctor is awesome, and his staff is easy to work with. They are great. I wish all of my health care professionals were like him. He has a real hands-on approach. He really does take care of his patients."
Mia P. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is caring, and he follows up after your appointments. "
Frank C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He explained everything. He explained my options. His pricing was good in comparison to other dentists'. When he did the work, he did what he said he would do. I have had my caps for six months now. They are perfect, just great. He does good work. I think he is a good dentist. "
Linda W. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very thorough, and he explains things very well."
S.C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He seems like a very good dentist."
A.C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very professional and friendly. My whole family goes to Dr. dela Cruz, and we are very satisfied with his skills."
Darryl C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"You can tell they really care. "
Sean O. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service is great, and everyone there is very friendly. "
Juana R. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He does the work quickly."
Arathi S. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest, clean, and caring."
Linda W. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very thorough and on top of everything."
R.B. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's very accommodating, thoughtful and his takes time. His assistant is also good."
Jonathan B. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's very kind."
Brian S. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable about my problem and explained exactly what they were going to do to fix the problem with my gums."
A.S. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their flexibility and availability. They don't seem to be very crowded."
S.C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice."
O.C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the service and that they have such good technology."
Edwin C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The doctor was very informative."
Danielle D. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very comforting and professional."
Rochelle D. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly and the doctor was very accessible."
Marvin K. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The business is good."
Blanca M. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are doing everything fine."
Chelsea P. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The doctor is just very friendly."
Maxim P. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quote for the service, how they work and the convenience of the appointments."
Eddie R. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's really good, he explains everything and he's friendly and I trust him."
Jay S. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is personable but professional."
Lois G. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was recommended by a family member. I get free rides to and from my home."
Natalie P. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very personable"
Tiffany B. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly and knowledgeble"
Thomas D. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He explains everything as he is going along, and he makes the procedure seem very easy to handle."
N.K. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the way he explains everything."
Maria M. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dr. dela Cruz is very gentle, and he explains the procedure prior to doing any work."
Nancy O. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are attentive to the patient."
Anthony R. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is gentle and nice to talk with."
Emily S. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close to home."
Manuel C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everyone was friendly, professional, and knew what they were doing."
Michael O. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was fairly quick."
Joy A. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The dentist pays attention to what you want. He is very friendly and easy to talk to."
Alex G. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He explains things, what the problem really is and what he is going to do about it. I really like that."
Rhonda D. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are patient with their clients."
Mario Z. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location, cleanliness"
Claudia N. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's pretty good; I was happy with the work he did."
P.P. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very polite and the dentist had sufficient knowledge of what should be done."
Stephanie C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:No
Q3 & Q4:"Their scheduling was good."
Gregory B. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledge"
Karen W. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:No
Q3 & Q4:"He explains things before he does the procedure. "
Sarah C. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:No
Q3 & Q4:"His soft hands and touch"
Connor G. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:No
Q3 & Q4:"The people were friendly and had good rapport with the patients."
Odette F. Verified Alfred B. dela Cruz, DDS Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
