COMPANY REPORT NAVIGATION
Diamond Certified Company Report

Air Quality Heating & Air Conditioning, Inc.

Diamond Certified Company Report

Air Quality Heating & Air Conditioning, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 457 VERIFIED CUSTOMERS i

Glen H.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

1 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and reliable and I was pleased with the service.

The owner worked with me personally and gave me the right attention for solving the issues.

Hank L.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

2 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, they do a good job, and we are more than satisfied with them and the people who work there.

We like Matt. He is just a nice all around guy.

Cheryl C.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

3 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

I actually did a post on Facebook to tell all of my friends about them. Matthew is very nice, very courteous, and considerate. He went in my attic and made sure that my attic fans were working and he didn't charge me for it.

They are a little pricey, which I don't like, but as far as their quality of work, they have always arrived on time and they have been courteous. If I have a problem, I just have to call them up and make an appointment, so it is easy.

Read All 457 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Matthew Farber, Owner

Air Quality Heating & Air Conditioning, Inc. installs, repairs, and maintains high-efficiency HVAC systems for residential and light commercial clients in Santa Clara and San Mateo Counties. The company also provides system designs, air cleaners and duct cleaning, and it offers various financing options, rebates and tax credits.

Matthew Farber established Air Quality to offer superior products, expert installation, and quality repairs on all makes and models of HVAC systems. His experience encompasses all aspects of the HVAC business, including sales, service, installation and customer support. His team is knowledgeable and educates customers on options, and he personally oversees the training of all his employees to ensure they meet his high standards of excellence.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Air Quality Heating & Air Conditioning, Inc.

COMPANY CONTACT
Service AREA

Santa Clara County

SERVICES PERFORMED

Installation of Furnaces & Air Conditioners
Repairs on all Makes & Models
Allergen Filters
Maintenance Agreements
New Construction & Remodeling

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Air Quality Heating & Air Conditioning, Inc.

Company Profile

Air Quality Heating & Air Conditioning, Inc. installs, repairs, and maintains high-efficiency HVAC systems for residential and light commercial clients in Santa Clara and San Mateo Counties. The company also provides system designs, air cleaners and duct cleaning, and it offers various financing options, rebates and tax credits.

Matthew Farber established Air Quality to offer superior products, expert installation, and quality repairs on all makes and models of HVAC systems. His experience encompasses all aspects of the HVAC business, including sales, service, installation and customer support. His team is knowledgeable and educates customers on options, and he personally oversees the training of all his employees to ensure they meet his high standards of excellence.

Read moreRead Less
Company Philosophy

“We deliver high-quality products at competitive prices. Our knowledgeable, courteous employees ensure our customers’ complete satisfaction. Our reputation for providing honorable, reliable service without using hard-sell tactics has earned us a loyal customer base and Diamond Certified since October 2003.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Air Quality Heating & Air Conditioning, Inc., achieving and maintaining high levels of customer satisfaction is a direct result of the high standards it sets for the products it uses, the people it employs and the way it treats its customers. “Customer satisfaction is very important to us,” confirms owner Matthew Farber. “Our main goal is to provide our clients with the most reliable products and follow up with them to make sure they’re completely happy with our work.”

Air Quality Heating & Air Conditioning has been installing, repairing and maintaining high-efficiency HVAC systems for residential and light commercial clients in Santa Clara and San Mateo Counties since 1999. In addition to its HVAC capabilities, the company offers system design services, air cleaning and duct cleaning. Its knowledgeable technicians and salespeople are trained to educate customers on their options and help them choose from an array of high-quality products.

Unlike HVAC companies that strive to maximize their workloads by completing jobs as quickly as possible, Air Quality Heating & Air Conditioning prefers to form ongoing relationships with its customers and make routine maintenance a top priority. “Once we start a relationship with a customer, we’ll encourage them to have regular maintenance performed on their equipment,” explains Mr. Farber. “That way, we can keep their system running efficiently and prevent it from breaking down prematurely.”

Another aspect that sets Air Quality Heating & Air Conditioning apart from its competition is the ongoing training it provides for all its employees, including specific programs created by top manufacturers like Carrier, Mitsubishi and American Standard. “We also require our technicians and installers to be NATE-certified, which has become the standard for the HVAC industry,” adds Mr. Farber. “Our extensive knowledge and expertise allows us to ensure our customers’ complete satisfaction.”

Read moreRead Less
Industry Info

Routine maintenance is crucial to the efficiency and longevity of your HVAC system’s performance.

For each year you don’t have your HVAC system maintained, its efficiency decreases by as much as five percent. Plus, routine maintenance is typically far less expensive than replacement. To ensure your HVAC system is operating as efficiently as possible, consider the following maintenance tips:

Have your heating and air conditioning systems inspected annually. Schedule an inspection during a mild weather season so the inspector can check both systems on the same visit. Technicians have greater availability during the off-season, which means you won’t have to deal with the discomfort that can come from having your system break down in extreme weather.

Replace air filters regularly. In addition to causing your furnace to overheat or your air conditioner to potentially fail, dirty air filters can also trigger allergic reactions. When your filter becomes plugged up, the air is unable to flow through the system, which degrades its performance and eventually leads to failure.

Choose the right air filter. To stop dirt and dust from entering the air ducts in your home, avoid installing low-quality air filters in your heating or air conditioning system. High-quality filters are more effective at inhibiting dirt from entering air ducts, but that also means they plug up faster and have to be replaced more often.

Have your ducts inspected annually and cleaned every two to five years. Leaky air ducts can decrease the efficiency of your HVAC system by 20 to 50 percent.

Regularly check your outside condensing unit to make sure it isn’t clogged with leaves or debris. In order to work effectively, the unit needs to be able to breathe and draw air into the system.

Determine the maintenance needs for your specific system. Some HVAC systems only need their filters replaced annually, while others need them changed two to four times a year. If you’re not sure what kind of system you have or what its maintenance needs are, call a professional to come look at it (preferably a company that performs free estimates).

Read moreRead Less
Frequently Asked Questions

Q: How long does an HVAC system typically last?
A: “Most HVAC systems last between 15 and 20 years, but it really depends on the efficiency of the system and reliability of the equipment. Changing filters regularly and having the system professionally serviced every year will also help extend its life.”

Q: How often should I replace my HVAC system’s air filter?
A: “Some HVAC systems need their air filter replaced once a year, but others need it replaced two to four times a year. To be safe, check the manufacturer’s recommendations for your specific type of system. If you don’t know how to do that, give us a call and we’ll come check it out.”

Q: How soon can you start my job?
A: “We try to start as soon as possible, but it gets really busy during the hot and cold seasons, which makes it more difficult to come out right away. We understand that HVAC systems usually break down on the hottest and coldest days, so we do our absolute best to start as quickly as we can.”

Q: Are you price-competitive with other HVAC companies?
A: “We can’t always compete with other companies on price because we do extra work to ensure our products and services last as long as possible. Our biggest priorities are using top-quality brands and making sure every installation is done right.”

Q: What kind of training do your employees receive?
A: “We’re factory authorized by Carrier, Mitsubishi and American Standard, and we require all our employees to receive ongoing training from these manufacturers. We also require our technicians and installers to be NATE-certified, which has become the standard in our industry.”

Q: What kind of warranties do you offer?
A: “We typically offer a one-year warranty on all repairs. We also provide a two-year labor and parts warranty on any new installation, in addition to manufacturers’ warranties that usually cover parts for up to 10 years.”

Read moreRead Less

SELECTED PHOTOS FROM Air Quality Heating & Air Conditioning, Inc.

View Comments
Shares
Air Quality Heating & Air Conditioning, Inc. WEBSITE AND EXTERNAL FEED
  • Air Quality Heating & Air Conditioning, Inc. SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://airandheat.net
Diamond Certified RATINGS ON Air Quality Heating & Air Conditioning, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 457 VERIFIED CUSTOMERS i
Air Quality Heating & Air Conditioning, Inc. : Average 9.0 out of 10 based on 457 unique customer surveys of customer satisfaction.

Glen H.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

1 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and reliable and I was pleased with the service.

The owner worked with me personally and gave me the right attention for solving the issues.

Hank L.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

2 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, they do a good job, and we are more than satisfied with them and the people who work there.

We like Matt. He is just a nice all around guy.

Cheryl C.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

3 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

I actually did a post on Facebook to tell all of my friends about them. Matthew is very nice, very courteous, and considerate. He went in my attic and made sure that my attic fans were working and he didn't charge me for it.

They are a little pricey, which I don't like, but as far as their quality of work, they have always arrived on time and they have been courteous. If I have a problem, I just have to call them up and make an appointment, so it is easy.

Gerda G.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

4 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were excellent and they did a very good job. They were very polite.

They call to remind me to change the filters, although they did not do it this year. They are prompt, efficient, and quick.

Satish P.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

5 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very professional and they got the job done quickly. They have good experience and knowledge.

I guess their knowledge and experience.

Malou W.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

6 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, they have been good and responsive.

When I have a problem and there have not been very many, I get a pretty quick response.

Rob H.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

7 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very friendly and they got the job done right in a very timely manner.

The sales guy, I can remember his name, was very funny.

Frances B.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

8 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

I like the personnel.

Judy S.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

9 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are skilled, they have high integrity, and they listen. They do a great job. I have had new heaters, repair, and duct cleaning and I have always been satisfied with them.

I can depend on them.

Dan K.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

10 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just feel that they know the system that was installed in my home.

I would just say the knowledge and expertise of the technicians we had.

Maria T.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

11 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good service

They are fast when I call them and ask them to do a service.

John H.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

12 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fair pricing and good service

They are very reliable and responsive.

Gaeton N.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

13 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good company, they come when they are supposed to come, and they are clean and really knowledgeable.

When they came, they explained everything to me and noting changed and he did everything he was supposed to do.

Karen W.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

14 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest and reliable.

Their professionalism

Ron C.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

15 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them for years and they have always been very prompt and reasonable. As a matter of fact, my son just used them and they gave him a really good price.

Very often, the owner even comes out as opposed to the technicians, which is very nice.

Richard B.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

16 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they did excellent service and they are a pleasure to do business with.

They do a good job and they are on time.

Juan R.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

17 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think it is a small, local business, which I try to use whenever I can. They installed the system initially and I had them come back to service it. Everything is fine.

I just know Matt, who is the owner, and he is a nice guy and we get along.

Alexi K.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

18 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

They did a decent job on the simple furnace problem we had. It's fixed now.

Augustin C.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

19 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough, and very accurate in terms of their estimate. They completed the job on time and they were very professional.

They are honest and upfront. They explained in detail what they were going to do, and how they were going to do it. Everything was on schedule. They are excellent. I'm pretty satisfied with Matt. He has come out every time, and I really like working with him.

Bruce C.

VERIFIED Air Quality Heating & Air Conditioning, Inc. CUSTOMER

20 of 457

Quality 10
10 10
Loyalty Yes
CRITIQUE

They stand behind their work.

When there was a problem, they fixed it.

Read All 457 Survey Responses at Ratings View