Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
October 2003
We declare that Air Quality Heating & Air Conditioning, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #315
(408) 293-7138
(650) 330-0573

Matthew Farber, Owner

Air Quality Heating & Air Conditioning, Inc. installs, repairs, and maintains high-efficiency HVAC systems for residential and light commercial clients in Santa Clara and San Mateo Counties. The company also provides system designs, air cleaners and duct cleaning, and it offers various financing options, rebates and tax credits.

Matthew Farber established Air Quality to offer superior products, expert installation, and quality repairs on all makes and models of HVAC systems. His experience encompasses all aspects of the HVAC business, including sales, service, installation and customer support. His team is knowledgeable and educates customers on options, and he personally oversees the training of all his employees to ensure they meet his high standards of excellence.

Company Philosophy

“We deliver high-quality products at competitive prices. Our knowledgeable, courteous employees ensure our customers’ complete satisfaction. Our reputation for providing honorable, reliable service without using hard-sell tactics has earned us a loyal customer base and Diamond Certified since October 2003.”

Serving Santa Clara County

Installation of Furnaces & Air Conditioners
Repairs on all Makes & Models
Allergen Filters & Duct Cleaning
Maintenance Agreements
New Construction & Remodeling

Carrier
Carrier
Mitsubishi
Trane
Trane

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Air Quality Heating & Air Conditioning, Inc., achieving and maintaining high levels of customer satisfaction is a direct result of the high standards it sets for the products it uses,...

Frequently Asked Questions

Q: How long does an HVAC system typically last?
A: "Most HVAC systems last between 15 and 20 years, but it really depends on the efficiency of the system and reliability of the equipment. Changing filters regularly and having the system professionally serviced every year will also help extend...
Q: How often should I replace my HVAC system’s air filter?
A: "Some HVAC systems need their air filter replaced once a year, but others need it replaced two to four times a year. To be safe, check the manufacturer’s recommendations for your specific type of system. If you don’t know how to do that, give...
Q: How soon can you start my job?
A: "We try to start as soon as possible, but it gets really busy during the hot and cold seasons, which makes it more difficult to come out right away. We understand that HVAC systems usually break down on the hottest and coldest days, so we do...

Industry Info

Routine maintenance is crucial to the efficiency and longevity of your HVAC system’s performance.
For each year you don’t have your HVAC system maintained, its efficiency decreases by as much as five percent. Plus, routine maintenance is typically far less expensive than replacement. To ensure your HVAC system is operating as efficiently as...
Findings based on statistically reliable research from 432 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 432

Diamond Certified Qualification

Based on 432 customer surveys, we declare
Air Quality Heating & Air Conditioning, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 315
Continuously qualified since October 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alexi K. Verified Customer Name
"They did a decent job on the simple furnace problem we had. It's fixed now."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Air Quality Heating & Air Conditioning, Inc.
(408) 293-7138
(650) 330-0573
(408) 286-0998 fax

Mon – Fri: 8am – 5pm

Serving Santa Clara County

Matthew Farber, Owner
25
6
769446
Liability Insurance, Workers' Compensation
Better Business Bureau
1999
Installation of Furnaces & Air Conditioners, Repairs on all Makes & Models, Allergen Filters & Duct Cleaning, Maintenance Agreements, New Construction & Remodeling
Carrier, Mitsubishi, Trane
1,000
Light Commercial, Residential
2-Year Warranty on Labor, 10-Year Warranty on Parts

Photo & Video Gallery

Survey Responses For

Air Quality Heating & Air Conditioning, Inc.

Air Quality Heating & Air Conditioning, Inc.: Average 9 out of 10 based on 432 unique customer surveys of customer satisfaction.
Alexi K. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them."

"They did a decent job on the simple furnace problem we had. It's fixed now."

Augustin C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very thorough, and very accurate in terms of their estimate. They completed the job on time and they were very professional."

"They are honest and upfront. They explained in detail what they were going to do, and how they were going to do it. Everything was on schedule. They are excellent. I'm pretty satisfied with Matt. He has come out every time, and I really like working with him. "

Bruce C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They stand behind their work."

"When there was a problem, they fixed it."

Catherine C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I use them every year. They installed equipment that works great, and I've never had a problem."

"They're reliable. They installed my system about 10 years ago, and I have them come back about once every 12 to 18 months. "

Dan K. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They've been really reliable over the past few years."

"They showed up on time."

Arlene B. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're trustworthy. "

"We felt they were honest."

Faye C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I tell them that they are very good in both their service and their product."

"I don't know much about furnaces, but I was very pleased with Matt."

Flo F. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were referred to me by a neighbor, which was the reason I used them. I got a quote, was satisfied with the quote and the explanation about what would be going on, and when etc. The inspection went well, and I was pleased with all of it. "

"The workmanship was perfect. I thought they were very good. They installed a new air conditioner, which I've never had done before. "

Vera M. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them for 8 years. I think they're a very good company. The owner came out and he designed the system for our house and it's been working very well. He listens to everything we need. Last year we needed work done on our house with the foundation, so we asked them to come out, and he came out and checked it himself. "

"The system they recommended has been working fine for our house. I'm happy with the service. They come out every year and service our house. They change the filter and check the operation. The staff is very nice. It's a good company. They're very nice to their customers. "

Linda A. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable. There was one problem that they took care of. They came by to make a repair, but there was something that came up afterwards that they fixed. They're very good at following through. "

"There's never one thing that makes a company work. They're fine. "

Rich G. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had a creative, and not overly expensive solution to the problem."

"I liked the individual who came to the house, but I can't remember his name."

Saturino B. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very sufficient"

"They've done right by me every time I've called them. I bought my system from them and I now use them for maintenance."

Sandra A. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm very satisfied. They show up on time, call back, and follow up. It's a good company."

"They called me and reminded me of my appointment."

Seema C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very thorough, and take care of any issues."

"They're very punctual, and they get the job done quickly."

Trudy E. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I found them to be very respectful and professional."

"Their professionalism and their respectful mannerisms while they are here, the price is good."

Pamela M. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd tell them that they're absolutely amazing. Matt, the owner and his workers, are absolutely amazing. They're so good, super likeable, and they provide excellent customer service. If he ever went out of business I wouldn't know what to do about my air conditioner. "

"I like the quality of their work. They're prompt to help out and honest."

Bruce A. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"Matt Farber was great. I've had annual service that has been great. I've never had any reason to be even remotely unhappy with them. They are punctual. They even arrive 10 minutes early. The people Matt has sent for service have been a class act. They are quiet and efficient. I scarcely know they are here. The young man who was here a couple of weeks ago came out last year. He remembered the last visit and was friendly and concerned about keeping the inside of the house clean. I don't recall his name."

Mary C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and they do good work."

"They are always prompt and they get the job done. They kept working until they get the job done."

David C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good professional people, they quote a reasonable price."

"Their competence"

Anna W. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good."

"The last serviceman they sent out, Hugo, was very nice."