Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
October 2003
We declare that Air Quality Heating & Air Conditioning, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #315
(408) 920-3910
(650) 330-0573

Matthew Farber, Owner

Air Quality Heating & Air Conditioning, Inc. installs, repairs, and maintains high-efficiency HVAC systems for residential and light commercial clients in Santa Clara and San Mateo Counties. The company also provides system designs, air cleaners and duct cleaning, and it offers various financing options, rebates and tax credits.

Matthew Farber established Air Quality to offer superior products, expert installation, and quality repairs on all makes and models of HVAC systems. His experience encompasses all aspects of the HVAC business, including sales, service, installation and customer support. His team is knowledgeable and educates customers on options, and he personally oversees the training of all his employees to ensure they meet his high standards of excellence.

Company Philosophy

“We deliver high-quality products at competitive prices. Our knowledgeable, courteous employees ensure our customers’ complete satisfaction. Our reputation for providing honorable, reliable service without using hard-sell tactics has earned us a loyal customer base and Diamond Certified since October 2003.”

Serving Santa Clara County

Installation of Furnaces & Air Conditioners
Repairs on all Makes & Models
Allergen Filters
Maintenance Agreements
New Construction & Remodeling

Carrier
Carrier
Mitsubishi
Trane
Trane

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Air Quality Heating & Air Conditioning, Inc., achieving and maintaining high levels of customer satisfaction is a direct result of the high standards it sets for the products it uses,...

Frequently Asked Questions

Q: How long does an HVAC system typically last?
A: "Most HVAC systems last between 15 and 20 years, but it really depends on the efficiency of the system and reliability of the equipment. Changing filters regularly and having the system professionally serviced every year will also help extend...
Q: How often should I replace my HVAC system’s air filter?
A: "Some HVAC systems need their air filter replaced once a year, but others need it replaced two to four times a year. To be safe, check the manufacturer’s recommendations for your specific type of system. If you don’t know how to do that, give...
Q: How soon can you start my job?
A: "We try to start as soon as possible, but it gets really busy during the hot and cold seasons, which makes it more difficult to come out right away. We understand that HVAC systems usually break down on the hottest and coldest days, so we do...

Industry Info

Routine maintenance is crucial to the efficiency and longevity of your HVAC system’s performance.
For each year you don’t have your HVAC system maintained, its efficiency decreases by as much as five percent. Plus, routine maintenance is typically far less expensive than replacement. To ensure your HVAC system is operating as efficiently as...
Findings based on statistically reliable research from 457 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 457

Diamond Certified Qualification

Based on 457 customer surveys, we declare
Air Quality Heating & Air Conditioning, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 315
Continuously qualified since October 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Gerda G. Verified Customer Name
"They call to remind me to change the filters, although they did not do it this year. They are prompt, efficient, and quick."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Air Quality Heating & Air Conditioning, Inc.
(408) 920-3910
(650) 330-0573
(408) 286-0998 fax

Mon – Fri: 8am – 5pm

Serving Santa Clara County

Matthew Farber, Owner
25
6
769446
Liability Insurance, Workers' Compensation
Better Business Bureau
1999
Installation of Furnaces & Air Conditioners, Repairs on all Makes & Models, Allergen Filters, Maintenance Agreements, New Construction & Remodeling
Carrier, Mitsubishi, Trane
1,000
Light Commercial, Residential
2-Year Warranty on Labor, 10-Year Warranty on Parts

Photo & Video Gallery

Survey Responses For

Air Quality Heating & Air Conditioning, Inc.

Air Quality Heating & Air Conditioning, Inc.: Average 9 out of 10 based on 457 unique customer surveys of customer satisfaction.
Gerda G. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were excellent and they did a very good job. They were very polite."

"They call to remind me to change the filters, although they did not do it this year. They are prompt, efficient, and quick."

Satish P. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are very professional and they got the job done quickly. They have good experience and knowledge."

"I guess their knowledge and experience."

Malou W. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them, they have been good and responsive."

"When I have a problem and there have not been very many, I get a pretty quick response."

Rob H. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very friendly and they got the job done right in a very timely manner."

"The sales guy, I can remember his name, was very funny."

Frances B. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I highly recommend them."

"I like the personnel."

Glen H. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional and reliable and I was pleased with the service."

"The owner worked with me personally and gave me the right attention for solving the issues."

Judy S. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are skilled, they have high integrity, and they listen. They do a great job. I have had new heaters, repair, and duct cleaning and I have always been satisfied with them."

"I can depend on them."

Hank L. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, they do a good job, and we are more than satisfied with them and the people who work there."

"We like Matt. He is just a nice all around guy."

Cheryl C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I actually did a post on Facebook to tell all of my friends about them. Matthew is very nice, very courteous, and considerate. He went in my attic and made sure that my attic fans were working and he didn't charge me for it."

"They are a little pricey, which I don't like, but as far as their quality of work, they have always arrived on time and they have been courteous. If I have a problem, I just have to call them up and make an appointment, so it is easy."

Dan K. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I just feel that they know the system that was installed in my home."

"I would just say the knowledge and expertise of the technicians we had."

Maria T. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good service"

"They are fast when I call them and ask them to do a service."

John H. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Fair pricing and good service"

"They are very reliable and responsive."

Gaeton N. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company, they come when they are supposed to come, and they are clean and really knowledgeable."

"When they came, they explained everything to me and noting changed and he did everything he was supposed to do."

Karen W. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest and reliable."

"Their professionalism"

Ron C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them for years and they have always been very prompt and reasonable. As a matter of fact, my son just used them and they gave him a really good price."

"Very often, the owner even comes out as opposed to the technicians, which is very nice."

Richard B. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they did excellent service and they are a pleasure to do business with."

"They do a good job and they are on time."

Juan R. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think it is a small, local business, which I try to use whenever I can. They installed the system initially and I had them come back to service it. Everything is fine."

"I just know Matt, who is the owner, and he is a nice guy and we get along."

Alexi K. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them."

"They did a decent job on the simple furnace problem we had. It's fixed now."

Augustin C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very thorough, and very accurate in terms of their estimate. They completed the job on time and they were very professional."

"They are honest and upfront. They explained in detail what they were going to do, and how they were going to do it. Everything was on schedule. They are excellent. I'm pretty satisfied with Matt. He has come out every time, and I really like working with him. "

Bruce C. Verified Air Quality Heating & Air Conditioning, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They stand behind their work."

"When there was a problem, they fixed it."