DIAMOND CERTIFIED COMPANY REPORT
Air Flow Pros
Air Flow Pros offers a wide range of heating, ventilating and air conditioning (HVAC) services to residential and commercial clients in San Francisco, the Peninsula, the South Bay and Marin County. In addition to installing, maintaining and repairing all brands of HVAC systems (including 24/7 emergency service), the family-owned and operated company provides systems and components from major manufacturers such as Carrier and Trane.
For President Jose Sandoval, installing and repairing HVAC systems is a family tradition. “I come from a long line of HVAC technicians that pride themselves on providing top-quality, dependable services,” he says. “My family has inspired me to use my knowledge, expertise and commitment to customer satisfaction to successfully launch Air Flow Pros.”
Air Flow Pros emphasizes the importance of customer service in every aspect of its work. “What sets us apart from other companies is the way we work and follow up with our customers,” says Mr. Sandoval. “We strive to really get to know them and understand their heating and air conditioning goals. Everything we do is truly about meeting our customers’ needs and exceeding their expectations.”
Company Philosophy
“Our goal is to earn our customers’ loyalty and honor the relationships we build with them by being honest and straightforward with them. We want them to feel completely confident and rely on us to fulfill all their HVAC needs. We’re dedicated to providing the best possible solutions for our customers’ homes and businesses, and we proudly stand behind our motto: ‘An HVAC company you can trust.’”
Serving all of San Francisco, Marin, San Mateo, Santa Clara, Alameda, Contra Costa and Sonoma counties including San Rafael, San Jose and Santa Rosa.
Heating
Air Conditioning
Ventilation
Carrier
Trane
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating, ventilating and air conditioning (HVAC) companies that have earned the prestigious Diamond Certified award. For the employees of Air Flow Pros, being 100 percent committed to customer satisfaction is the most important part of the job. “Our goal is to give our customers the most value...
Frequently Asked Questions
Q: How do I know if I need to replace or repair my HVAC system?
A: "We’ll do a full assessment of your current and projected needs to determine if alterations can be made to your existing equipment. If not, we’ll make recommendations for installing new equipment."
Q: How much will it cost to repair or replace my HVAC system?
A: "Before we can provide you with a free estimate, we’ll assess your issues and determine what you’d like to accomplish. Most projects require you to consider several options based on your needs and budget, as well as the long-term effectivenes...
Q: How soon can you start the job?
A: "Our lead time is usually one week or less."
Industry Info
|
When choosing the best HVAC system for your family, it’s crucial to understand your options.
With dozens of HVAC brands and hundreds of heating and cooling systems to choose from, it can be difficult to narrow down your choices to the right combination of quality manufacturer and system components. Hiring an experienced HVAC contractor is...
|
Findings based on statistically reliable research from 65 surveys
Customer Satisfaction
Company Credentials
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
98%
n = 65
Diamond Certified Qualification
Based on 65 customer surveys, we declare
Air Flow Pros
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1733
Continuously qualified since March 2011.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Reginald G. Verified Customer Name
"They are really professional and thorough with the job that they do. They even followed up with a phone call, asking if everything was okay and if I had any questions. They also came by at a later date to show my wife how to use the thermostat. Whenever I had a question, they answered it right away."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Air Flow Pros
(415) 935-0966
(415) 747-8844 fax
(415) 747-8844 fax
DCID4154005140
24/7
Serving all of San Francisco, Marin, San Mateo, Santa Clara, Alameda, Contra Costa and Sonoma counties including San Rafael, San Jose and Santa Rosa.
Jose Sandoval and Rudolfo Valderrama
4
938916
Liability Insurance,
2009
HVAC System Installation, Maintenance and Repair
Carrier, Trane
Light Commercial, Residential
90-Day to 5-Year Labor Guarantee, Manufacturers' Warranties Depending on the Work and Equipment Required
Photo & Video Gallery
Air Flow Pros
Air Flow Pros
Air Flow Pros
Air Flow Pros
Air Flow Pros
Air Flow Pros
Survey Responses For
Air Flow Pros
Air Flow Pros: based on 65 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Reginald G. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are really professional and thorough with the job that they do. They even followed up with a phone call, asking if everything was okay and if I had any questions. They also came by at a later date to show my wife how to use the thermostat. Whenever I had a question, they answered it right away."
Sergio L. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service and their attention to detail, they were very attentive to my specific needs and how I wanted things done. It all worked out."
Salvador A. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service, they are prompt, reliable, and they know how to take care of people. The guys that come out really know what they are doing, and they get the job done."
John C. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, on time, and they got the work done. It was a lot cheaper than what they said it would be. They got it done sooner than the estimated time, so they charged me less. It was nice."
H.S. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are prompt. I think their pricing is good, and the service is good too. They are reliable and knowledgeable."
Asa D. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very flexible with our schedule, they seemed reasonably priced, and they installed it in a timely manner, which was convenient for us. We were pretty happy with them. They checked in with us to make sure the heater was working once it got cold outside. We appreciated that. We thought that was a nice touch."
Jila H. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they are very friendly, concerned, and they go the extra mile for their customer. They are very good at trouble shooting, and they will come back as many times as they need to just to get it right."
Mark B. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very good natured. They were reasonably priced and timely."
Salomon Q. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal attention, knowledgeable, and competent"
Shannon K. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very good customer service, they were totally on it. It was personable service. I felt like we got to know each other throughout the process."
Victoria W. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were great. They were prompt, they cleaned up after themselves, and they did a good job."
Tim W. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their pricing was appropriate, they were fast, and there was no hassle. I received no complaints."
Ken W. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their communication, they were late for an appointment, because the driver was stuck in traffic, and they called immediately. When they were here, they were able to answer all of our questions. They did a very thorough job."
Tim O. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very professional and efficient, they came out and assessed the problem. They went out and got the right part. They didn't waste any time."
Bob M. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They delivered what they said they were going to deliver. They kept me in the loop. They had very good rapport, they were very open with what they were doing, and they did a great job. They cleaned up, and they treated the house as if it were their own. I was impressed."
B.Y. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service and work quality"
Gwendolyn H. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The man who installed the furnace was very upfront and seemed to know his stuff. He recommended a furnace that was appropriate for my sister's home too."
Edwin W. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took time to explain what they were doing, they asked if there were any questions, and they periodically asked if there was anything they could do better. They were extremely clean. They cleaned up after each day. They were professional."
Pat Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The promptness of the return call, it was pretty nice that he didn't ask for a deposit. He just came out right away. They were very good."
Tom A. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt service and very thorough, they came when they said they would."
Micheal A. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their knowledge, they did really well."
Theresa P. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very fast, and they really handled the situation well. Yhey were a big help with handling the home warranty. Normally, I use my uncle who is also an HVAC contractor, but at the time it was an emergency, and he was not available."
Neil B. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are reliable and honest. They do good work, and they do it quickly."
Matt C. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really honest, and they got it done. It was a big problem. They got it up and running. Then, Rodolfo came back out and took care of the rest. They bent over backwards to make sure everything was right."
Noel M. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service is prompt and efficient."
Chris P. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've recommended them to other people. I had a problem during the cold spell a while back where my furnace was running 24/7 and blowing out nothing but cold air. They came out on a weekend and replaced the furnace. I can't say enough good things about them. They did a magnificent job. The work was high quality, they cleaned up, and they even did a follow-up call a few days later to make sure that everything was alright. They were really conscientious and showed real concern for my problem. They were just outstanding."
Irena K. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think what I liked best was their staff. They were helpful and very friendly."
George M. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I use them exclusively. They were prompt, they figured out the problem right away, and they had the parts and the tools on hand to take care of it. They asked a lot of questions. It was very thorough and professional with no hard sell. It was absolutely the best experience I've ever had with an HVAC company."
Mindy W. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Excellent service, and he helped me to understand what the problem was. Some service companies just like to make money and end up exaggerating the problem in order to do so. Air Flow Pros didn't do that. The owner identified the problem, and he knew what to do. He gave an excellent diagnosis and recommendation. I think he is the best."
Holly S. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time. We had an older tenant, and they were very respectful of her. they were also quick to get things done."
John S. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job for a good price. They were able to repair my existing unit quickly, and it works great."
Elizabeth G. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked for me only once, and it was definitely a '10'. Frankly, it was the convenience of the situation, my furnace went out at night. They were close by. They came out, got the part, and had it working quickly."
M.S. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their response time, it was very easy to get a hold of them. They sent someone over right away."
Steven M. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their willingness to talk to me about my different options, I was pretty happy with the experience."
Alice S. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional. When they say they are going to be here, they will be. Their pricing is very good too."
Karen C. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to work with."
Xavier G. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, they described exactly what I needed, and they identified how they were going to get it done."
Marian D. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was able to answer all of my questions."
Bridget G. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very reliable and good about giving you information. They are straightforward and very honest."
Eric S. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"While everybody else was putting me off, they were able to come out and work with me. I was very happy with the product. It has worked remarkably well. Everything was explained to me, and the gentleman who came out to do the installation, I believe he was the owners father, couldn't have been nicer. I thought every aspect of the experience was excellent. I'm glad that I was able to give you my feedback."
Jacqueline P. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, they came out quickly, and they seemed concerned. I thought their price was okay."
John M. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their friendliness"
Rigo G. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We liked the commitment they made to do our service. They did a great job. They gave us an estimate, and they told us what we were probably going to need to do in the future."
Jess K. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is just knowledgeable and good, in terms of recommending ways in which to combat future problems and issues. He was really good at getting me to understand what he was doing, which was really helpful."
Marcio C. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He answered my request, and he was very friendly. I certainly liked their price. Their price was very good."
Michael B. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the job done."
T.L. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt. They arrived at the scheduled time. The service was completed very quickly."
George O. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were nice fellows. They came out and got it done. They cleaned everything up, and they knew what they were doing."
John B. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive and really nice. They are very easy to work with."
Kevin K. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work quickly."
E.L. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were right on schedule, and they were able to fix the problem quickly, within a day. They did a great job."
G.S. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very courteous and prompt. They did a good job, and they were very responsive when it came to answering my questions and explaining things."
Stephan M. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked very hard. It was a hard job, and they kept working until they got it done."
Peter W. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job. They showed up on time, and they did what they said they would do. I was very satisfied with them."
S.C. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people are very friendly."
David H. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their responsiveness."
Joseph W. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive. They got back to me quickly."
Bruce T. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up when they said they would. They were friendly and courteous. They got the job done. When they were done, they cleaned up. Everything worked well."
Ali F. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out on time, they were efficient, and they didn't overcharge me."
Raquel B. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are knowledgeable."
Joseph K. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and efficient. They had the part I needed in an emergency."
Jeffrey H. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've had a bunch of work done on this system. The guy who came out gave me a good explanation about what my problem was. He was helpful."
Charles A. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They put a heater in for me a little over a year ago. They were hospitable, sociable, and knowledgeable. They did a good job, and they were nice guys."
Greg Z. Verified Air Flow Pros Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty responsive in general."
Ida H. Verified Air Flow Pros Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't know that there was anything."
