Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
March 2011
We declare that Air Flow Pros HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1733
(415) 935-0966

Air Flow Pros installs and services all types of HVAC systems.

Air Flow Pros offers a wide range of heating, ventilating and air conditioning (HVAC) services to residential and commercial clients in San Francisco, the Peninsula, the South Bay, and Marin County. In addition to installing, maintaining and repairing all brands of HVAC systems (including 24/7 emergency service), the family-owned and operated company provides systems and components from major manufacturers such as Carrier and Trane.

For President Jose Sandoval, installing and repairing HVAC systems is a family tradition. “I come from a long line of HVAC technicians who pride themselves on providing top-quality, dependable services,” he says. “My family has inspired me to use my knowledge, expertise and commitment to customer satisfaction to successfully launch Air Flow Pros.”

Air Flow Pros emphasizes the importance of customer service in every aspect of its work. “What sets us apart from other companies is the way we work and follow up with our customers,” says Mr. Sandoval. “We strive to really get to know them and understand their heating and air conditioning goals. Everything we do is truly about meeting our customers’ needs and exceeding their expectations.”

Company Philosophy

“Our goal is to earn our customers’ loyalty and honor the relationships we build with them by being honest and straightforward with them. We want them to feel completely confident and rely on us to fulfill all their HVAC needs. We’re dedicated to providing the best possible solutions for our customers’ homes and businesses, and we proudly stand behind our motto: ‘An HVAC company you can trust.’”

Serving San Francisco and the Peninsula, the South Bay, and Marin County

Heating
Air Conditioning
Ventilation

Carrier
Carrier
Trane
Trane

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating, ventilating and air conditioning (HVAC) companies that have earned the prestigious Diamond Certified award. For the employees of Air Flow Pros, being 100 percent committed to customer satisfaction is the most important part of the job. “Our goal is to give our customers the...

Frequently Asked Questions

Q: How do I know if I need to replace or repair my HVAC system?
A: "We’ll do a full assessment of your current and projected needs to determine if alterations can be made to your existing equipment. If not, we’ll make recommendations for installing new equipment."
Q: How much will it cost to repair or replace my HVAC system?
A: "Before we can provide you with a free estimate, we’ll assess your issues and determine what you’d like to accomplish. Most projects require you to consider several options based on your needs and budget, as well as the long-term effectivenes...
Q: How soon can you start the job?
A: "Our lead time is usually one week or less."

Industry Info

When choosing the best HVAC system for your family, it’s crucial to understand your options.
With dozens of HVAC brands and hundreds of heating and cooling systems to choose from, it can be difficult to narrow down your choices to the right combination of quality manufacturer and system components. Hiring an experienced HVAC contractor is...
Findings based on statistically reliable research from 140 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 140

Diamond Certified Qualification

Based on 140 customer surveys, we declare
Air Flow Pros
has passed all rating steps and has earned
The Diamond Certified Award
No. 1733
Continuously qualified since March 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ananda T. Verified Customer Name
"They have good communication, and good customer service."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Air Flow Pros
(415) 935-0966
(415) 988-7377 fax
DCID4154005140

24/7

Serving San Francisco and the Peninsula, the South Bay, and Marin County

Jose Sandoval, President
4
938916
Liability Insurance, Workers' Compensation
2009
Heating, Air Conditioning, Ventilation
Carrier, Trane
Light Commercial, Residential
90-Day to 5-Year Labor Guarantee, Manufacturers' Warranties Depending on the Work and Equipment Required

Photo & Video Gallery

Survey Responses For

Air Flow Pros

Air Flow Pros: Average 9.2 out of 10 based on 140 unique customer surveys of customer satisfaction.
Ananda T. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional and did a great job."

"They have good communication, and good customer service."

Cary R. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they were organized. The service people were knowledgeable, and they went above and beyond the call of duty. "

"I liked the fact that they were knowledgeable, and that they fixed the problem quickly."

Charles H. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were affordable, and responsive."

"They were easy to work with. "

Come L. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very creative and innovative in terms of solving problems. They're professional in terms of coming on time."

"They were extremely creative and knowledgeable about their products and customizing things to fit our special home."

Danielle Z. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very reliable and professional"

"They handled everything and did what they said they'd do."

Deanna T. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The person who came out was very pragmatic, and didn't try to give me what I didn't need based on my price budget."

"They fixed my problem."

Dominika M. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're really experienced, reliable, and they stand by their work."

"They're really experienced, reliable, and they stand by their work. I had a great experience."

Don F. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good service"

"They got a very difficult job done quickly."

Fred M. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job. They work cleanly, and they seem trustworthy."

"They do a great job. They work cleanly, and they seem trustworthy. It was great and they were top notch."

Jake S. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service they provided felt personal."

"I appreciated the fact that it felt like a personal relationship with the company. "

Jon H. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've had them out twice, and I appreciate their low key, personal approach. They're responsive and very easy to work with."

"Their responsive customer service"

Kari H. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The price was comparable to other quotes. They were very professional. They did a good job with cleaning up. It was a quick and easy installation."

"The fact that they showed up and did the job well. They were fine."

Kate M. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Helpful, timely, and reasonable"

"They did what they promised me they'd do."

Ken W. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They come and get the job done quite well. They clean up after the work is done. They are fast and the quality is very good. It's been over a year, and there have been no problems or issues."

"The quality of the work is the most important. They do what they say they are going to do."

Kent S. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're efficient, professional, and have a reasonable cost."

"They came on time and they stuck to the price they quoted me."

Kristin M. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time and fixed the issue. They were courteous and gave the estimate upfront."

"They were timely, cost effective and friendly."

Leon D. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They showed up and did the work. They have competent personnel and are efficient."

"They got the job done."

Lori S. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they did a decent job."

"They fixed my problem right the first time. I haven't had to call them back out."

Mark B. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a '10'. I would highly recommend their services."

"They came on time, they did the work quickly, and I thought it was easy to do business with them."

Mary S. Verified Air Flow Pros Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work for a reasonable price."

"They were efficient, prompt, and willing to help."